Hertz Reviews | Glassdoor

Hertz Reviews

Updated November 21, 2017
814 reviews

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Hertz President & CEO Kathryn V. Marinello
Kathryn V. Marinello
67 Ratings

814 Employee Reviews

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Pros
Cons
  • Poor work/life balance almost expected at smaller location (in 199 reviews)

  • Expect to work really long hours if you are in finance or accounting (in 522 reviews)

More Pros and Cons

  1. "Horrible place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Columbus, OH
    Former Employee - Management Trainee in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hertz full-time (Less than a year)

    Pros

    About half of an “office job”, made great connections and met lots of people throughout the city, drove nice cars.

    Cons

    Management is horrible and make you feel worthless, the customer database is very negative, commission is nearly impossible to make. HLE, especially in Columbus, is horrible.

    Advice to Management

    Treat employees with respect and not as if they are numbers.


  2. "Terrible!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hanover, MD
    Former Employee - Customer Service Representative in Hanover, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hertz full-time (Less than a year)

    Pros

    I lost 10lbs walking 2 miles each day to my car to go home, with no security.

    Cons

    Management should value their employees and not play them against eachother. Should work together as a team maybe turnover won't be so high.

    Advice to Management

    Get new ones!!!

  3. "Location Manager II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hertz full-time (More than 5 years)

    Pros

    Company car, free gas and insurance

    Cons

    Ridiculous hours, lack of staff, high turnover.

    Advice to Management

    Stop bringing people from Airlines to run the company.


  4. "Manager Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Branch Manager in San Diego, CA
    Current Employee - Associate Branch Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Hertz full-time (More than a year)

    Pros

    You get paid and they have good benefits.

    Cons

    Harassed, management is horrible, no breaks, poor communication HLE is horrible. Some managers talk to their employees in horrible ways.

    Advice to Management

    Do your job. Help train stop worrying about your bonuses and train. Help to promote people that deserve and communicate more.


  5. "Manager associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager in Orlando, FL
    Current Employee - Associate Manager in Orlando, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Hertz full-time (Less than a year)

    Pros

    Co-workers are very helpful. Good benefits, but health insurance expensive and medicine plan, very expensive.

    Cons

    Upper management only cares for share holders. All employees are just tools, they don't consider them as people. Counter people needs to have an associate but stars at $12.25 x h. You wash cars, look all over for the vehicles because limited fleet. Horrible conditions. Customers are allowed to call you any thing in the book, managers will force you to take what ever customers want.

    Advice to Management

    Remember: happy employees will do what ever for the company.


  6. "Company from heII"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Senior Accountant in Park Ridge, NJ
    Former Freelancer - Senior Accountant in Park Ridge, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hertz (More than 10 years)

    Pros

    They kept the heat on in the office

    Cons

    Micro managed, 50+ hour workweek, outdated software, unappreciative of the work effort.

    Advice to Management

    Get out, take your golden parachute and go.


  7. "Location Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albany, NY
    Former Employee - Anonymous Employee in Albany, NY

    I worked at Hertz full-time (More than a year)

    Pros

    Management is always busy, multitasking and critical thinking is always necessary

    Cons

    No work life balance, seniority based values, not everyone gets the same treatment, no loyalty from the staff members, poor scheduling, no appreciation, no time for the managers to get breaks, very low pay compared to the competitors

  8. Helpful (1)

    "Be forewarned"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Associate in Saint Petersburg, FL
    Former Employee - Management Associate in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hertz full-time (Less than a year)

    Pros

    Co-workers were awesome to work with. Management was ok, just think they need to listen to more employee feedback.

    Cons

    50+ hours, no real breaks, angry and crazy customers, understaffed at certain locations where you end up renting cars, answering phones, picking up customers, washing the cars and trying to do everything while keeping excellent customer service. And crappy pay, on top of that with no commission.

    Advice to Management

    You definitely need to rethink how you do business, the model that is currently used is definitely in the 20th century. An upgrade in technology would help, more compensation would be a great motivating factor otherwise I wouldn't recommend this job to anyone looking for a career


  9. "Hiker/Driver/Transporter (take your pick)"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Hiker/Driver/Transporter? in Portland, OR
    Current Employee - Hiker/Driver/Transporter? in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hertz part-time (More than 10 years)

    Pros

    The paycheck, others no longer available.

    Cons

    Nominal hours, micro management, outsourcing jobs.

    Advice to Management

    Look at something beside the bottom line.


  10. "Branch Manager I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Charlotte, NC
    Former Employee - Branch Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hertz full-time (More than a year)

    Pros

    Easy going environment in regards to not being micromanaged. Freedom to do whatever your superior let’s you get away with. Great opportunities to get promoted quickly if you’re a people’s person and know how to sell. Good employee discounts as far as locked in rates for rentals/free rentals & gas for managers

    Cons

    Lack of company direction. It’s really apparently that hertz as a company has no idea where or how they want to grow or even if they want to grow. Company refuses to invest in any marketing material also, i have never been a part of a company that will literally change the structure of pay/commission without any advanced notice or memo EXPLAINING IN DETAIL how it has changed like Hertz does. Poorly conducted new hire training which really doesn’t educate new employees on what they can and can’t do so they’re forced to learn by word of mouth of older employees that may or may not have any idea if they are right or not...it’s just how it was told to them. it’s literally impossible to know if you’re violating company policy without actually violating first because they do not have a code of conduct that they provide to each and every employee. They also do not believe in warnings/write-ups nor suspension. One violation of a policy is grounds for automatic termination without a second to even comprehend what was done wrong. Also incredibly long hours. As a trainee, i was working a minimum of 8 hours OT every week and as a branch manager that turned into 15-16 hrs on salary

    Advice to Management

    Please.... train. Your. Employees, from car washers and transporters to area managers and GM’s. It starts at the top. If you have laxed supervisors who only care about the bottom line profitability then you will have employees that have a poor understanding what policies are legit policies of hertz or of your supervisor


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