Hertz Sales and Service Associate Reviews | Glassdoor

Hertz Sales and Service Associate Reviews

Updated February 1, 2017
24 reviews

Filter

Filter

Sales and Service Associate

2.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Hertz President & CEO Kathryn V. Marinello
Kathryn V. Marinello
0 Ratings

Employee Reviews

Sort: Popular Rating Date

Pros
  • Great management, good benefits (in 105 reviews)

  • Great shift and great people to work with (in 103 reviews)

Cons
  • PLANNING : work/life balance quasi inexistant (in 174 reviews)

  • Expect to work really long hours if you are in finance or accounting (in 482 reviews)

More Pros and Cons

  1. Helpful (1)

    "Greatest life lessons are learned from the least likeliest places!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Associate in Glen Allen, VA
    Former Employee - Sales and Service Associate in Glen Allen, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hertz (More than a year)

    Pros

    New customer interactions daily
    If you're willing to learn you can gain a wealth of knowledge including conflict resolution, dealing with insurance companies

    Cons

    Extremely high turnover rate
    Understaffed locations
    Extremely long hours 50-60 hour work weeks
    Hostile work environment
    Poorly conditioned vehicles
    Co workers will cherry pick customers to work with

    Advice to Management

    The times change however the industry remains the same. Personal and meaningful interactions with workers are vital. It's the age of the millennial. In a world of uber, lyft, enterprise and car dealerships I'm sure you're now realizing the ever present need for a company makeover. I'm not a bitter former employee. I was actually grateful and loved my job. Although I never received a promotion in the two years there I never complained. I actually was responsible for maintaining your former and the largest corporate banking accounts in Richmond,va. I was afforded to meet with senior executives, presidents, evp's, VP's and many frontline workers. It was my greatest experience from your company that I will forever appreciate. I would love to help you in your customer experience and helping improve your employees working condition experience. I know you guys will appreciate the Norse assessment and if you have any questions I'm sure if you dig hard enough you'll know how to contact me!


  2. Helpful (1)

    "Takes up all of your time."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Associate
    Current Employee - Sales and Service Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hertz full-time (Less than a year)

    Pros

    Benefits, Weekends off, Close early

    Cons

    Work ten hour shifts MON-FRI. Sometimes 4 hours on SAT.. So it takes up a lot of your time. It'd be worth it if the pay was more.
    They are super understaffed.
    Managers don't seem to care much about customer service, they focus more on ways to make the company money.
    Hours are not flexible.
    Not much growth opportunity within the company.

    Advice to Management

    Be more professional. Get all employees on the same team.


  3. Helpful (2)

    "deceptive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Associate in South Beloit, IL
    Former Employee - Sales and Service Associate in South Beloit, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Opportunity to train for Management offered.

    Cons

    They are very deceptive. I worked for 3 days and was only trained to clean and gas up cars. Went back to my original job and was not compensated for hours worked. They where not professional enough as a company to send a check stub for the hours I worked.

    Advice to Management

    Train you employees (management) on how to present Hertz as a reputable company.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Service and sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Associate in Stockton, CA
    Current Employee - Sales and Service Associate in Stockton, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hertz full-time

    Pros

    Don't just sit in an office all day. Good discount 40%

    Cons

    Low pay, other branches problems become your problem, dealing with pissed of customers daily. Have been working here about 7 months and have only received commission once. This job is not worth the pay. Long hours. 7:30-6 mon-fri

    Advice to Management

    Need to pay the counter people more. We deal with way too much bs to be paid minimum wage


  6. Helpful (1)

    "Worst Job Ever!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Associate
    Former Employee - Sales and Service Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hertz full-time (More than 3 years)

    Pros

    The pros would be that you get your 40 hrs plus overtime sometimes.

    Cons

    The con is the ridiculous sales goals and I've seen great people get fired because they didn't hit the mark. Even when you do hit the mark sometimes you don't get paid out because you don't hit the right "Hertz" mark. Management is always getting replaced and they don't care about you only making sales and keeping customers happy even if that means stepping all over you. You clean the cars yourself most of the time and that's anywhere from 1-20 cars.


  7. "Horrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service and Sales Associate in Klamath Falls, OR
    Former Employee - Service and Sales Associate in Klamath Falls, OR
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Incentives, nothing else, nothing else, nothing else

    Cons

    The worst management. Horrible training, over worked for the amount of pay, benefits suck,

    Advice to Management

    Stop hiring 21 year olds as management. Power goes to their heads way to quick.


  8. "SSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Trainee/Sales and Service Associate in Chicago, IL
    Current Employee - Manager Trainee/Sales and Service Associate in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hertz full-time (More than a year)

    Pros

    You are able to drive and get the specs on new cars. Also you get overtime pay and bonus pay as well.

    Cons

    Long hours and less pay


  9. "Manage corporate and insurance accounts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Associate in Lake Mary, FL
    Current Employee - Sales and Service Associate in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hertz full-time (More than 3 years)

    Pros

    Flexible schedule, company car, company credit card, great benefits and a good pension plan. The management team is helpful and encourage you to move up.

    Cons

    Many reports to complete weekly. Not the best use of time when on all these conference calls and work meetings.

    Advice to Management

    Less reports


  10. "Fun and challenging in some instances."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Associate in Newark, CA
    Former Employee - Sales and Service Associate in Newark, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hertz part-time (More than a year)

    Pros

    Manager cares about you
    Great staff
    Able to drive different cars

    Cons

    Minor miscommunications
    Sometimes it's a struggle when cars are not available


  11. Helpful (1)

    "Love the environment, the people I work with but, disappointed with salary and no cars."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Associate
    Current Employee - Sales and Service Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hertz full-time (More than a year)

    Pros

    The training is amazing, and very structured. The sales are fun and the bonuses are nice as long as you are selling and bring in a lot of revenue. The people you work with and the environment in the office is great. I have my AM and GM in my office and they are amazing. They are the kind of bosses that you can come to and discuss anything, whether its work related or personal and it's even more motivating to have them in the office with you!

    Cons

    Short staffed, low pay, super long hours, never any cars therefore you are getting screamed at by customers which takes a toll on your emotions. The company will let you book reservations even when cars aren't available, you aren't allowed to say no.