Hewlett-Packard Customer Service Engineer Reviews | Glassdoor

Hewlett-Packard Customer Service Engineer Reviews

5 reviews

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Customer Service Engineer

3.7
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Hewlett-Packard CEO Meg Whitman
Meg Whitman
1 Rating

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  1. Helpful (1)

    "HP is about the money not the people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Engineer in Detroit, MI
    Former Employee - Customer Service Engineer in Detroit, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You get a paycheck to pay the bills.

    Cons

    HP is a global company and there are plenty of opportunities in other countries. They care about how you look on paper rather than how experienced you are so if you are looking for a job you don't have to know anything just look like you do.

    Advice to Management

    Let your managers do their jobs. Jobs are eliminated by managers 3 and 4 levels up that don't have a clue as to what the people they are eliminating do. They look at numbers and make determinations by that rather than speaking to the direct report managers. I had a job that did not have a classification so I had a different title. When managers looked at what I did, it didn't follow the criteria for the job description so I was let go. Like most American companies, HP cares about making the money and not about the impact of peoples lives.


  2. Helpful (1)

    "Hewlett-Packard has no direction other then short-term stock value."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Engineer in Cedar Rapids, IA
    Former Employee - Customer Service Engineer in Cedar Rapids, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hewlett-Packard full-time (More than 10 years)

    Pros

    After 29 years, I had achieved a livable wage.

    Cons

    Laid-off due to age discrimination.

    Advice to Management

    Identify a corporate direction other then short-term financial goals.

  3. "working conditions for field personal, not enough people, working up to 23 hrs no relief"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Engineer in Dayton, OH
    Former Employee - Customer Service Engineer in Dayton, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hewlett-Packard full-time (More than 10 years)

    Pros

    overtime pay, company vehicle, I can't think of any other pros except that it was a job

    Cons

    poor line managers, their only goal was to get their bonuses. They could care less for the work load and stress that they put their workers under. You had very little work/life balance it was mostly work. the company talks about it but that is what it is just talk

    Advice to Management

    Stop micro-managing your people,if you have to do that then just get rid of them, "C" class employees create a stressful workplace for your "A" class employees, and after years of flustration of dealing with this environment, you are losing a lot of your great workers and you are left with those who are just collecting a paycheck and are home watching TV everyday before the work day is over. If you think that is not happening keep managing the same way you have for years, and you will be in the same place you are now. If you take care of the customer your numbers will fall in line, you have lost your focus on customer, you are so worried about your numbers that you are missing the boat with true customer satisfaction


  4. Helpful (2)

    "The founders of this company believed in the Amercan dream - the current management believes in the Almighty dollar."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Engineer
    Former Employee - Customer Service Engineer
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The name recognition is still strong. It looks good on a resume which tens of thousands of former employees can attest to.

    Cons

    It's all about the money. You are a number and individual contributions are celebrated when they result in more money coming in. But the corporate memory is very short and there is no such thing as job security no matter how well you perform.

    Advice to Management

    I think feedback to senior management is a total waste of time. They will do what they do - when they want to do it - at their own discretion. As long as they take home their millions of dollars why worry about the people who built the company into what it is today.


  5. Helpful (3)

    "great place if you are younger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Engineer in Mississauga, ON (Canada)
    Former Employee - Customer Service Engineer in Mississauga, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hewlett-Packard (More than 10 years)

    Pros

    will give increases to younger employees, will train you on all their products and will pay for external courses if you ask for it. employee purchase plans on pc laptops etc..stock plan

    Cons

    older/senior employees are not valued and are WFR when they find younger employees. trend at this firm is to get rid of the old and hire younger. no pension plan. defined contribution plan only

    Advice to Management

    value experience and work ethic