Hibu "sales reps" Reviews | Glassdoor

Hibu Employee Reviews about "sales reps"

Updated Jul 12, 2019

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3.1
39%
Recommend to a Friend
63%
Approve of CEO
Hibu CEO  Kevin Jasper (no image)
Kevin Jasper
195 Ratings
Pros
  • "The flexibility to work from home and office was refreshing(in 62 reviews)

  • "Great people, excellent work life balance, good compensation, allowed remote work(in 55 reviews)

Cons
  • "commission structure always changing, customer service for clients is horrible(in 71 reviews)

  • "Low pay, dealing with sales reps(in 51 reviews)

More Pros and Cons

Reviews about "sales reps"

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  1. "It has been a great place to work for the past 10 years!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Manager in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hibu full-time for more than 10 years

    Pros

    Great company, even better people. Trying and succeeding to transition from a print to digital business. Work from home office environment with tons of freedom if you can perform. I just got one of the bigger bonuses with this company and on track to have the best year compensation wise. You Have be able to get up in the morning, go talk to few people about the many levels how you can help them be found online.

    Cons

    As with any transition there are pain points with systems conversions,product r&d etc. Some of the other sales reps that fear change grumble and it gets old.

    Advice to Management

    keep doing what your doing, steady ahead! Thank you

    Hibu2016-05-20
  2. Helpful (10)

    "Put Garbage In Get Garbage Out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Services Consultant in King of Prussia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hibu full-time for less than a year

    Pros

    Your coworkers will be the best part of your experience here. I’ve made some amazing friends and life long relationships with the people here. It is very laid back and you can feel comfortable here most of the time. (It’s honestly a super easy job that’s made difficult by the management). Your direct managers will, 95% of the time, know what they’re doing and are there to help you sift through the never-ending pile... of garbage that gets placed on your desk. You have a lot of paid holidays off, and occasionally incentives besides the bonus. You will also learn so much to take to your next job (which will pay and appreciate you SO much more.) If you are looking to start a job in digital marketing, Hibu Academy is a good start. Otherwise, run.

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    Cons

    While your coworkers and direct managers can make this job more enjoyable and you gain skills to take along with you in your career growth, this place needs to hit the reset button. As a wise person once said “Put garbage in, get garbage out”. That is Hibu to a T. They are constantly flip flopping positions, changing bonus structures and responsibilities, rolling out pilots that don’t make it past week 1 and don’t... listen to what the EMPLOYEES are saying (and then wonder why things aren’t going well or why client are constantly cancelling). Upper management is exactly that- management. They’re so hungry for money, don’t know how to lead and they wouldn’t recognize talent and potential in their employees if they solved the Drake equation in front of their face. They don’t listen to what DSCs have to say- even when the turnover rate for them is THROUGH the roof- and shoo away anyone who has a valid question or concern with new structure. They are putting garbage effort into their people and not listening, when all they need is a little guidance and to work as a team, not a gang. Also important to mention that the support team, analysts, designers and copywriters are 90% off-shore, not helping the insane “client for life” structure. I have clients cancel monthly because they don’t want to deal with off-shore. The company is so out of touch and they don’t realize it and then they put the responsibility of retention on DSCs when they wouldn’t need to if they had a better structure to begin with. Another note- stop allowing sales reps to sell to Chucks in a Truck or fake businesses that will cancel and land on the DSCs shoulders, all so they can make their quota and a quick buck. It’s ridiculously unfair and stop using the excuse that you can’t control them. They are your employees and they are representing your company. Figure it out or soon you’ll be nothing but a forgotten memory.

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    Advice to Management

    Figure out how to lead and understand your company and employees before it’s too late. Pay them more too, if you’re giving them more responsibilities, you should be paying them more than the below industry standard that you give them now.

    Hibu2019-07-12
  3. Helpful (4)

    "Great people, bad business model"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Services Consultant in King of Prussia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hibu full-time for less than a year

    Pros

    The people are great, environment is fairly relaxed

    Cons

    Low pay, dealing with sales reps

    Advice to Management

    Either evaluate who you hire as sales reps or train them properly

    Hibu2019-04-29
  4. Helpful (2)

    "Account executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hibu full-time for less than a year

    Pros

    Ability to make your own schedule Generous holiday time Decent amount of PTO Onboard training is vigorous but overall very good New comp plan has better earnings potential than the old

    Cons

    -In order to be successful & make any money on the front end you have to be committed to putting in an enormous amount of time & effort - people have admitted to working 60-70 hours a week - after the sale, A Lot manages to fall through during implementation - to where the sales rep has to spend time going back out, helping set up & in some cases “re-selling” - lots of unrealistic expectations..... company focuses on the numbers game, rather than actual quality of the sale. They’d rather you get 10 new customers for 100 than 1 customer for 1k -Tons & tons of internal meetings/internal phone calls/trainings, etc - interfiers with your time to actually go out and “sell” -complete “hunter” role. Not a relationship type sale, very transactional. The only time you talk to your customer again is when it’s time to upsell for renewal or deal with an issue. Makes it difficult because customers don’t really know you. - lots of competition in the digital world, almost everyone sells it now.. can make it challenging to sell. - although some markets may be different, some are extremely micromanaged — have to let your manager know when something is sold, your Team, your region, salesforce.. then have multiple meetings throughout the week about your sales. No work life balance If you actually want to make money.

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    Advice to Management

    Way too many internal meetings, many meetings could be held with just management .. or be a simple email - lots of time taken away from being able to sell

    Hibu2018-03-21
  5. Helpful (7)

    "Campaign analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Campaign Analyst in King of Prussia, PA
    Negative Outlook
    No opinion of CEO

    I have been working at Hibu full-time for more than 3 years

    Pros

    Coworkers. managers are awesome and care. Work from home part time for experienced people. Not much else I can think of at this point

    Cons

    Upper management does care at all or they do notunderstand the dynamics of this position because The decisions made and the changes implemented have imploded. Used to be a great place and great experience. The managers are put in a difficult position because they were forced to changed the workload and add more responsibility to analysts jobs. it's impossible to accomplish. The sales reps expect you to be like an... agency account manager. But with over 200 accounts (and they keep adding more). It is defeating. All the experienced people are leaving for better opportunities and more money and this company just keeps taking more advantage of who is left. They don't have much choice but all of us are looking for something different because it's become a terrible place to work and the stress level is unfair.

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    Advice to Management

    Make some significant changes, quick. Offer work from home for some of the newer people who are doing well and working hard. Find something to keep the talent that you have left!

    Hibu2017-10-30
  6. Helpful (8)

    "I'd Give It 0 Stars- DO NOT WORK HERE"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hibu full-time for more than 5 years

    Pros

    work from home and that is it.

    Cons

    Literally everything. It would take me all day to write everything down. When I started at hibu, it was a great and fun place to work. The only complaint was the low pay. Then, things changed and they implemented something called the "service model". They outsourced a large part of our jobs and what were marketing careers turned into glorified customer service gigs where we got yelled at and demeaned by sales reps.... To be fair, I have worked with some GREAT ones at hibu. But most would sell the product incorrectly and then expect us to make up for it and get mad at us when we didn't deliver the results they promised. Also, outsourcing campaigns has created a huge issue culture wise because ads are not well written nor do they understand how this works. It is all about cutting costs and saving a penny instead of treating your employees right. Lastly, in starting this new service model department, it was brought to many people's attention that the new people were being paid more than those of us who had been there for years. DO NOT work here. This company does not care about their customer or their employees. Run as far away as you can- hibu is a wide regarded joke in the local marketing/advertising field.

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    Advice to Management

    Listen to your employees. We ALL communicated the same concerns and were ignored. The fact that 90% of your department has left is very telling.

    Hibu2017-09-14
  7. Helpful (2)

    "Easy Money but Mind Numbing Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Copy Writer in King of Prussia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hibu full-time for more than a year

    Pros

    Easy job, high pay for work done, benefits, easy to get hired.

    Cons

    Everything. From the product you will be working on to the office environment plagued by ineffective and cliqued management, there is always the fear of mass lay-offs on the office floor. Due to constantly changing pushes with the sales reps, the flow of work goes from more than you can handle to literally fighting your neighbor for a job so that your all-important productivity score doesn't go down. In the end,... I got a nice bit of money saved up and fast, but it really was not worth the stress of dealing with the company or the commute to KoP.

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    Advice to Management

    Reassess and unite. There is so much discrepancy between the teams on the floor that its like people are working for totally different companies.

    Hibu2017-08-30
  8. Helpful (5)

    "Once great but losing its way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Search Marketing Analyst 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hibu full-time for more than 10 years

    Pros

    Decent benefits, lenient PTO, some work from home opportunities, convenient location, Google partnership yields perks, Bing/MSN partnership yields perks

    Cons

    No sense of purpose as a company, managers managing products and services they don't understand, unmanageable workload, sales reps given too much leeway, inexplicably still focusing on print, no career progression other than management, pay is not in line with industry for the workload.

    Advice to Management

    Kill the print product, bury it and salt the Earth. Pay your employees better. Provide more non-management advancement opportunities. There are lots of managers who haven't the knowledge, temperament or desire to manage, but feel they have no option unless they want to stay stagnant. Hold sales reps' feet to the fire. They set irresponsible expectations and instead of pushing back, we are coached to work out of... process, make exceptions, and just make things work for fear of losing a client who was sold a pipe dream. Service model doesn't work for every product.

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    Hibu2017-06-08
  9. Helpful (3)

    "Only if you are really desperate... DSC Consultant, Associate Campaign Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate Campaign Analyst 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hibu full-time for more than 3 years

    Pros

    - work from home days - direct manager and team are full of great people who are hungry to succeed. - flexible work schedule - helping small businesses grow and succeed

    Cons

    - completely unmanageable workload, 300 + clients - complete restructuring of department in last few months, peoples positions have changed, demotions. Extreme turnover in department. - forcing people who have so many search accounts now to start on boarding client website and be the liaison between client and design team. - over half of the company workers are overseas - the sales reps treat you like absolute... garbage, will escalate anything to your manager if not responded in a timely manner according to their standards. Will speak to you in an unprofessional manner. - upper management basically making senior people feel threatened and undervalued so they will leave so they can import jobs overseas or hire labor for cheaper - most of the company roles that previously needed a college degree for no longer do - wasn't even asked to do an exit interview -pay is awful, will low ball the hell out of you and only pay you hourly

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    Advice to Management

    Nothing I say here will be listened to. Things have been told to upper management and the reply was "well if your not happy I have a line of people wanting to do your job"

    Hibu2017-06-28
  10. Helpful (1)

    "Stay a year, get sales the experience, move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hibu full-time

    Pros

    flexible schedule, work from home, ability to fill pipeline independently

    Cons

    Reps given goals at beginning of year, but 2 weeks into the year your boss's boss is emailing the entire company saying we are already behind in our goals. Constant negative reinforcement (i.e., grouping the region into "quartiles" in daily emails with LITERAL naughty lists) does not work with a field of self-directed, proven, sales professionals. Sales reps must not only sell the digital products, but then... field all questions from customers as the digital team does not set clear instructions to the customers after the initial consultation about who to contact with questions about their package. Sales reps are then bombarded with emails and phone calls they MUST handle in order to protect the sale. these issues sometimes take up hours of critical selling time during the day but there is no grace given when the3 day's sales calls are lacking.

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    Advice to Management

    Let local sales managers be managers. RVP's, EVP's, etc should not be emailing the entire company distribution list with new objectives that contradict the goals the local managers have given. Every great leader that has ever succeed will attest that when everything is a priority, nothing is a priority.

    Hibu2017-04-20
Found 51 reviews
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