Higher One Reviews | Glassdoor

Higher One Reviews

Updated June 18, 2017
46 reviews

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3.1
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Marc Sheinbaum
12 Ratings

46 Employee Reviews

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Pros
  • Ability to work from home, good training, extra pay if bilingual, reasonable work hours (in 33 reviews)

  • Great culture - fun activities, community involvement, free lunch 3x a week, on-site fitness facility (in 9 reviews)

Cons
  • Do not give Customer Care Agents the tools to be effective (in 7 reviews)

  • Customer service department was outsourced (in 5 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New Haven, CT
    Current Employee - Customer Service Representative in New Haven, CT

    Pros

    great benefits, friendly staff, decent pay because they outsource to a different company.

    Cons

    Recently was laid off although they did give us a three month heads up


  2. "IT Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Haven, CT
    Current Employee - Anonymous Employee in New Haven, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Higher One full-time (More than 3 years)

    Pros

    There is a lot of room to learn new things in the Ops department. It was hard to figure out at first but once you get the hang of the environment there is no ceiling in terms of exposure.

    Cons

    Though there is lots of room to learn, there isn't much growth here in terms of promotions. So you'll learn and expand your responsibilities outside of your job scope however the promotions don't come along with it.

  3. "A decent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - One Support Analyst in New Haven, CT
    Current Employee - One Support Analyst in New Haven, CT
    Approves of CEO

    I have been working at Higher One full-time (More than a year)

    Pros

    Great facilities, ability to work from home

    Cons

    Difficult to move up within the company


  4. "Great Home Based Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Based Customer Care Agent in New Haven, CT
    Current Employee - Home Based Customer Care Agent in New Haven, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Higher One full-time (More than 5 years)

    Pros

    Work from home. Some flexibility in schedule. Excellent Paid Time Off. Resonable Pay.

    Cons

    Minimal pay increases for those who prefer to stay in their current position. Regrettably, Customer Care is being outsourced overseas.

    Advice to Management

    Stay in touch with your employees.


  5. Helpful (9)

    "Americans out of work due to off shore call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in New Haven, CT
    Current Employee - Customer Care Representative in New Haven, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Higher One part-time (More than a year)

    Pros

    home based work, used to be pleasant job, immediate supervisors very polite and professional

    Cons

    sold call center to off shore company, 334 Americans out of work by the end of the year. QA is ridiculous with their pickiness on what and how every word is said. A bonus is promised if you don't quit before your scheduled last day and you have to follow all their requirements to the T or you are quickly terminated at their will with no reason putting employees in a catch 22 and under pressure until their last day. It looks like they are trying to find a reason to terminate people who are staying until the end so they don't have to pay the bonus. Customers are complaining more and more about talking to someone who doesn't speak English, hold times are 20 min or more, calls are being routed to the wrong departments. Low employee morale due to upper management's reorganization decisions to make more money for the company.

    Advice to Management

    Americans need jobs too. Now there are 334 Americans without work. You refuse to give information for home based jobs before employees ending date so they won't quit guaranteeing you will have an employee until you decide when to terminate them. These Americans have bills to pay, jobs are hard to find, some of your home based employees can only work from home due to a disability or being older and can't fin any other type of work, yet you play mind games with them until the end. You have no regard for the Americans you put out of work. Rethink your American values.


  6. "Customer care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Based Customer Care Agent in New Haven, CT
    Current Employee - Home Based Customer Care Agent in New Haven, CT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Higher One full-time

    Pros

    The best when it comes to working from home

    Cons

    Being outsource about to be out of a job

    Advice to Management

    No comments


  7. Helpful (2)

    "Customer Care Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Based Customer Care Agent in New Haven, CT
    Current Employee - Home Based Customer Care Agent in New Haven, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Decent pay and great group of people to work with. I'm always treated with respect, and everyone is friendly and pleasant. I love working here! Employees are provided with excellent training materials which are at your disposal while working.

    Cons

    Cardholders are dissatisfied with the services and are unfamiliar and or unclear with Higher One's policies, especially the fees.

    Advice to Management

    Perhaps consider having a cardholder agree to a fee for a wire transfer, stop payment, etc. in live time when they are performing the task.

  8. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Oneida, KY
    Current Employee - CSA in Oneida, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Higher One part-time

    Pros

    Great training. You are well prepared to assist customers by the time you're through training.

    Cons

    Communication is hit or miss with at home workers.

    Advice to Management

    Reward your employees who go the extra mile.


  9. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New Haven, CT
    Current Employee - Customer Service Representative in New Haven, CT

    I have been working at Higher One part-time (More than 3 years)

    Pros

    easy interview very good pay

    Cons

    there an high turnover because the schedule is not flexible


  10. Helpful (1)

    "Seasonal Home Based Customer Care Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Customer Service Representative in Saint Petersburg, FL
    Current Employee - Seasonal Customer Service Representative in Saint Petersburg, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Higher One part-time (Less than a year)

    Pros

    Work from home, support team, resources, flexibility. OK pay for what your doing.

    Cons

    Only twenty hours of training before you are put on the phones. Hours spent sitting and if you get up it impacts your adherence score.

    Advice to Management

    For those on phones for hours on end I would suggest incorporating breaks so people can get up and stretch their legs.


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