Higher One Reviews | Glassdoor

Higher One Reviews

Updated July 10, 2017
32 reviews

Filter

Filter


4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Marc Sheinbaum
6 Ratings

32 Employee Reviews

Sort: PopularRatingDate

Pros
  • Ability to work from home, good training, extra pay if bilingual, reasonable work hours (in 33 reviews)

  • Great culture - fun activities, community involvement, free lunch 3x a week, on-site fitness facility (in 9 reviews)

Cons
  • Do not give Customer Care Agents the tools to be effective (in 7 reviews)

  • Customer service department was outsourced (in 5 reviews)

More Pros and Cons

  1. "Customer Care Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Remote, OR
    Former Employee - Customer Service Agent in Remote, OR
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Flexible hours, good pay, supportive management

    Cons

    Customer Care Dept. was outsourced to the Phillipines

    Advice to Management

    None.


  2. "Decent Work at Home Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Orlando, FL
    Former Employee - Customer Service Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Higher One full-time (More than 3 years)

    Pros

    Ability to work from home, good training, extra pay if bilingual, reasonable work hours

    Cons

    Sometimes you go from Full-time down to part-time depending on business needs

  3. "Customer care/ Escalation supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in New Haven, CT
    Former Employee - Customer Service Specialist in New Haven, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Higher One part-time (More than 5 years)

    Pros

    Great being an at home agent

    Cons

    could be stressful at times

    Advice to Management

    Bring at home agents together in on a teleconference setting to bring some sense of team


  4. Helpful (1)

    "Private"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist
    Former Employee - Customer Service Specialist
    Approves of CEO

    I worked at Higher One full-time (More than 3 years)

    Pros

    working from home, they promoted within.

    Cons

    They outsourced to another country


  5. "Great Company, Lots of change in Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The freedom to try a job you haven't done before, and the ability to move up in role. Free lunch three times a week, fitness center, free coffee, and a lot of PTO!

    Cons

    Company goes through many acquisitions and managerial changes causing a sometimes hectic work environment.

    Advice to Management

    Try and bring back a culture and positive office vibe to employees.


  6. "Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Higher One part-time

    Pros

    Flexible, work from home, no traffic, no work clothes, no weekends

    Cons

    seasonal position, hard to reach staff, not always organized

    Advice to Management

    Get more organized


  7. "Higher One"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Higher One full-time

    Pros

    Good work life balance, cafe on site

    Cons

    Limited experience in upper management

    Advice to Management

    Fight to retain your good employees

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New Haven, CT
    Current Employee - Customer Service Representative in New Haven, CT

    Pros

    great benefits, friendly staff, decent pay because they outsource to a different company.

    Cons

    Recently was laid off although they did give us a three month heads up


  9. "Financial Services, Refund Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Supervisor/Resolution Support in Remote, OR
    Former Employee - Customer Care Supervisor/Resolution Support in Remote, OR

    I worked at Higher One (More than 5 years)

    Pros

    The best experiences at Higher One, open communications on all level’s of departments. Allowing us to ask questions and suggestions and concerns. Providing us with constructive feedback.

    Cons

    Lay OFF, Outsourced our Jobs.

    Advice to Management

    Bring Jobs Back to America & Close Outsourcing Loophole U.S. Please step in to advance bill to end tax breaks for outsourcing .


  10. "Home based CSA"

    StarStarStarStarStar
    Former Employee - Inbound Customer Service Agent in New Haven, CT
    Former Employee - Inbound Customer Service Agent in New Haven, CT

    I worked at Higher One (Less than a year)

    Pros

    Able to work from home

    Cons

    No cons other than the call center being outsourced


Showing 32 of 111 reviews
Reset Filters