Higher One Reviews | Glassdoor

Higher One Reviews

Updated July 10, 2017
104 reviews

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3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Marc Sheinbaum
23 Ratings

104 Employee Reviews

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Pros
  • Ability to work from home, good training, extra pay if bilingual, reasonable work hours (in 33 reviews)

  • Great culture - fun activities, community involvement, free lunch 3x a week, on-site fitness facility (in 9 reviews)

Cons
  • Do not give Customer Care Agents the tools to be effective (in 7 reviews)

  • Customer service department was outsourced (in 5 reviews)

More Pros and Cons

  1. "Customer Care Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Remote, OR
    Former Employee - Customer Service Agent in Remote, OR
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Flexible hours, good pay, supportive management

    Cons

    Customer Care Dept. was outsourced to the Phillipines

    Advice to Management

    None.


  2. "Company sold"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Higher One full-time

    Pros

    Great company, though there were a lot of layoffs.

    Cons

    The remnants of Higher One were sold to Blackboard, Inc.

  3. "Customer Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One full-time (More than 5 years)

    Pros

    fulfilling work and flexible schedule

    Cons

    Minimal training and I felt as though there was very little opportunity to advance


  4. "Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Higher One part-time

    Pros

    I could work from home, decent training

    Cons

    They moved all call center over seas.


  5. "Decent Work at Home Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Orlando, FL
    Former Employee - Customer Service Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Higher One full-time (More than 3 years)

    Pros

    Ability to work from home, good training, extra pay if bilingual, reasonable work hours

    Cons

    Sometimes you go from Full-time down to part-time depending on business needs


  6. "Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I have been working at Higher One full-time

    Pros

    complementary lunch, culture & environment

    Cons

    Long hours, Unformal information believers


  7. "Customer care/ Escalation supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in New Haven, CT
    Former Employee - Customer Service Specialist in New Haven, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Higher One part-time (More than 5 years)

    Pros

    Great being an at home agent

    Cons

    could be stressful at times

    Advice to Management

    Bring at home agents together in on a teleconference setting to bring some sense of team

  8. Helpful (1)

    "Private"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist
    Former Employee - Customer Service Specialist
    Approves of CEO

    I worked at Higher One full-time (More than 3 years)

    Pros

    working from home, they promoted within.

    Cons

    They outsourced to another country


  9. Helpful (1)

    "Decent Work From Home Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent
    Former Employee - Customer Care Agent
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Higher One part-time (More than a year)

    Pros

    Work from home environment
    Easy job

    Cons

    Do not give Customer Care Agents the tools to be effective.

    Advice to Management

    Give Customer Care Agents tools to be effective.


  10. "Multiple divisions with some disparate vision"

    StarStarStarStarStar
    Former Employee - Sales
    Former Employee - Sales
    Neutral Outlook
    Approves of CEO

    I worked at Higher One full-time (More than a year)

    Pros

    Great people doing good things in some divisions

    Cons

    Regulatory pressure was distracting and difficult


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