Higher One Reviews | Glassdoor

Higher One Reviews

Updated June 18, 2017
46 reviews

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3.3
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Marc Sheinbaum
12 Ratings

46 Employee Reviews

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Pros
  • Ability to work from home, good training, extra pay if bilingual, reasonable work hours (in 33 reviews)

  • Great culture - fun activities, community involvement, free lunch 3x a week, on-site fitness facility (in 9 reviews)

Cons
  • Do not give Customer Care Agents the tools to be effective (in 7 reviews)

  • Customer service department was outsourced (in 5 reviews)

More Pros and Cons

  1. "Customer Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One full-time (More than 5 years)

    Pros

    fulfilling work and flexible schedule

    Cons

    Minimal training and I felt as though there was very little opportunity to advance


  2. "Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I have been working at Higher One full-time

    Pros

    complementary lunch, culture & environment

    Cons

    Long hours, Unformal information believers

  3. "IT Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Haven, CT
    Current Employee - Anonymous Employee in New Haven, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Higher One full-time (More than 3 years)

    Pros

    There is a lot of room to learn new things in the Ops department. It was hard to figure out at first but once you get the hang of the environment there is no ceiling in terms of exposure.

    Cons

    Though there is lots of room to learn, there isn't much growth here in terms of promotions. So you'll learn and expand your responsibilities outside of your job scope however the promotions don't come along with it.


  4. "Great Company, Lots of change in Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The freedom to try a job you haven't done before, and the ability to move up in role. Free lunch three times a week, fitness center, free coffee, and a lot of PTO!

    Cons

    Company goes through many acquisitions and managerial changes causing a sometimes hectic work environment.

    Advice to Management

    Try and bring back a culture and positive office vibe to employees.


  5. "A decent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - One Support Analyst in New Haven, CT
    Current Employee - One Support Analyst in New Haven, CT
    Approves of CEO

    I have been working at Higher One full-time (More than a year)

    Pros

    Great facilities, ability to work from home

    Cons

    Difficult to move up within the company


  6. "Great company for a mediocre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chennai (India)
    Current Employee - Anonymous Employee in Chennai (India)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Higher One (More than a year)

    Pros

    Perfect work life balance, No pressure at all, great food, Easy tasks, Friendly people.

    Cons

    Not a competitive work culture, Not a great place to learn new things, No place to learn and apply best practices.

    Advice to Management

    Recruit intelligent people


  7. "Going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good work life balance, nice perks.

    Cons

    Management doesn't communicate well as to direction of company.

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New Haven, CT
    Current Employee - Customer Service Representative in New Haven, CT

    Pros

    great benefits, friendly staff, decent pay because they outsource to a different company.

    Cons

    Recently was laid off although they did give us a three month heads up


  9. "Good company - clueless mid management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Services Manager
    Current Employee - Services Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Higher One full-time (More than 3 years)

    Pros

    Very dedicated set of employees that are very friendly and innovate ways to get around the various management obstacles. The company has a software division called CASHNet that has a bunch of dedicated individuals that are underpaid and under appreciated, but are able to perform in-spite of management faux pas

    Cons

    Lower pay. Lack of product focus. Very unhelpful HR and internal IT support. The company is very penny wise pound foolish. For most of upper/mid management this is their first job.

    Advice to Management

    Listen the the experience within the company instead of trying to fix it from the outside.


  10. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    The people that I worked with were always professional and were wiling to help. Always paid on time and paid you for what you worked and I never had a problem with my hours. Very understanding when you need to have time off as long as you try and tell them in advance.

    Cons

    When you are first hired you are often a seasonal employee and for some people it doesn't make you feel like you have job stability because your last for that season could be the following week. They are usually good with trying to let you know in advance if the call volume is slowing down and if your season is coming close to ending.


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