Higher One Reviews | Glassdoor

Higher One Reviews

Updated October 25, 2016
44 reviews

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Current Employees

3.4
Star Star Star Star Star
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Marc Sheinbaum
11 Ratings

44 Employee Reviews

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Pros
  • You are able to work from home which is awesome (in 31 reviews)

  • Great culture - fun activities, community involvement, free lunch 3x a week, on-site fitness facility (in 9 reviews)

Cons
  • Do not give Customer Care Agents the tools to be effective (in 6 reviews)

  • Customer service department was outsourced (in 5 reviews)

More Pros and Cons

  1. "IT Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Haven, CT
    Current Employee - Anonymous Employee in New Haven, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Higher One full-time (More than 3 years)

    Pros

    There is a lot of room to learn new things in the Ops department. It was hard to figure out at first but once you get the hang of the environment there is no ceiling in terms of exposure.

    Cons

    Though there is lots of room to learn, there isn't much growth here in terms of promotions. So you'll learn and expand your responsibilities outside of your job scope however the promotions don't come along with it.


  2. "Great Company, Lots of change in Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The freedom to try a job you haven't done before, and the ability to move up in role. Free lunch three times a week, fitness center, free coffee, and a lot of PTO!

    Cons

    Company goes through many acquisitions and managerial changes causing a sometimes hectic work environment.

    Advice to Management

    Try and bring back a culture and positive office vibe to employees.


  3. "A decent company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - One Support Analyst in New Haven, CT
    Current Employee - One Support Analyst in New Haven, CT
    Approves of CEO

    I have been working at Higher One full-time (More than a year)

    Pros

    Great facilities, ability to work from home

    Cons

    Difficult to move up within the company


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company for a mediocre"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chennai (India)
    Current Employee - Anonymous Employee in Chennai (India)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Higher One (More than a year)

    Pros

    Perfect work life balance, No pressure at all, great food, Easy tasks, Friendly people.

    Cons

    Not a competitive work culture, Not a great place to learn new things, No place to learn and apply best practices.

    Advice to Management

    Recruit intelligent people


  6. "Going downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good work life balance, nice perks.

    Cons

    Management doesn't communicate well as to direction of company.


  7. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New Haven, CT
    Current Employee - Customer Service Representative in New Haven, CT

    Pros

    great benefits, friendly staff, decent pay because they outsource to a different company.

    Cons

    Recently was laid off although they did give us a three month heads up


  8. "Good company - clueless mid management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Services Manager
    Current Employee - Services Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Higher One full-time (More than 3 years)

    Pros

    Very dedicated set of employees that are very friendly and innovate ways to get around the various management obstacles. The company has a software division called CASHNet that has a bunch of dedicated individuals that are underpaid and under appreciated, but are able to perform in-spite of management faux pas

    Cons

    Lower pay. Lack of product focus. Very unhelpful HR and internal IT support. The company is very penny wise pound foolish. For most of upper/mid management this is their first job.

    Advice to Management

    Listen the the experience within the company instead of trying to fix it from the outside.


  9. "Customer Service Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    The people that I worked with were always professional and were wiling to help. Always paid on time and paid you for what you worked and I never had a problem with my hours. Very understanding when you need to have time off as long as you try and tell them in advance.

    Cons

    When you are first hired you are often a seasonal employee and for some people it doesn't make you feel like you have job stability because your last for that season could be the following week. They are usually good with trying to let you know in advance if the call volume is slowing down and if your season is coming close to ending.


  10. "Customer Serrvice superior"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One full-time (More than 3 years)

    Pros

    Covience of working at home

    Cons

    The way they decided to outsource.


  11. Helpful (7)

    "That Was Then, This Is Now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Higher One full-time (More than 5 years)

    Pros

    Used to be a great place to work, and not just because of some survey HR tied to bonuses. People were passionate about their work, they loved the contributions they made and they felt truly valued. The culture was open, teams collaborated, and suggestions could be made without fear of repercussions.

    That was then, this is now. On the plus side, as people care less about the job, work / life balance improves.

    Cons

    * Higher One is bleeding talent, in spite of a stated company goal to retain employees.
    * Human Resources is ineffective and unorganized. People are afraid of them.
    * All new hires are in the Buffalo division or in the India office.
    * No one seems to be really evaluating operational efficiency.
    * When developers in India write code that has to be corrected by developers in the US, having an Indian contingent costs more than it saves.
    * When managers who have staff in India are undermined by local Indian management, there is a problem.
    * Risk & Compliance is loaded with VPs and Directors, all of whom delegate their work to the departments losing staff, even as they continue to hire for positions that oversee and manage rather than positions that do the work in the trenches.
    * Employees are all in a holding pattern, waiting to find out what happens when the Dept of Ed rulemaking decision is made. Some are trying to wait it out; many are jumping ship ahead of an expected implosion.
    * Since the departure of the founders, most senior management hires have been those who were unemployed for one reason or another. Higher One hasn't been able to attract quality employees at those levels for some time, and it's showing. Cronyism is rampant.

    Advice to Management

    Stop underestimating your employees. We see the business partner that's bringing in an unusual number of employees outside the normal functions of the partnership. We know what's going on when people disappear to the conference rooms without scheduled meetings. Recognize that your indiscreet actions are making the employees nervous, contributing to the talent loss.

    Human Resources needs to stop trying to own everything and start doing those things that are in their mandate.

    Make a decision on how to move forward; communicate it to the company; stick to it and see it through; stop waffling and hedging your bets.



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