Higher One Reviews | Glassdoor

Higher One Reviews

16 reviews

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5.0
StarStarStarStarStar
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Recommend to a friend
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Marc Sheinbaum
4 Ratings

16 Employee Reviews

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Pros
  • Ability to work from home, good training, extra pay if bilingual, reasonable work hours (in 33 reviews)

  • Great culture - fun activities, community involvement, free lunch 3x a week, on-site fitness facility (in 9 reviews)

Cons
  • Do not give Customer Care Agents the tools to be effective (in 7 reviews)

  • Customer service department was outsourced (in 5 reviews)

More Pros and Cons

  1. "Customer Care Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at Higher One full-time

    Pros

    Encouraged support of team members with a reward system. Able to work remotely.

    Cons

    Customer service department was outsourced.


  2. "telemarketer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service in Norfolk, VA
    Former Employee - Customer Service in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Higher One (More than a year)

    Pros

    I like the freedom of working from home.

    Cons

    none,I have never had any problems with that company.

  3. "Higher One Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for.

    Cons

    No longer work for this company.


  4. "Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intrado in Longmont, CO
    Former Employee - Intrado in Longmont, CO

    I worked at Higher One full-time (More than a year)

    Pros

    Working at home, great team work & fun company to work for. Enjoyed co-workers.

    Cons

    Outsourced to a different country, that is why looking for employment now.


  5. "Customer Service Remote"

    StarStarStarStarStar
    Former Contractor - Anonymous Contractor in Saint Johns, FL
    Former Contractor - Anonymous Contractor in Saint Johns, FL
    Positive Outlook
    Approves of CEO

    I worked at Higher One as a contractor (More than a year)

    Pros

    Great pay, you can set your shift when you are hired; good system for remote work, leads very helpful and friendly.

    Cons

    None at this time, other than wishing I could go permanent instead of contract.


  6. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    Pros

    Great company, they are always improving their systems and technology!

    Cons

    Sad that Customer Care is going to be outsourced. I had planned to work here for a long time.


  7. Helpful (1)

    "Excellent company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Based Customer Care Agent
    Current Employee - Home Based Customer Care Agent
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Higher One part-time (Less than a year)

    Pros

    Good training if you are comfortable with self study.
    Decent pay for this job type.
    High respect from co-workers via chat and email.

    Cons

    Company policies are not understood by many customers which makes them angry and difficult to deal with.
    Job is remote in a financial industry hence Higher One is hesitant to give too much responsibility to remote workers. Would like more responsibility.

    Advice to Management

    Your treatment of workers is outstanding. Only suggestion would be to allow remote workers to have more responsibility so job is not so rote and monotonous.

  8. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New Haven, CT
    Current Employee - Customer Service Representative in New Haven, CT

    I have been working at Higher One part-time (More than 3 years)

    Pros

    easy interview very good pay

    Cons

    there an high turnover because the schedule is not flexible


  9. Helpful (1)

    "Customer service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Allows you to Work from Home, which is the best of other all. Pay scale decreased for new employees from when I started.

    Cons

    Did not provide fair Scheduling for the tenured employees. Which caused a higher turnover. Started great but soon as the company went public working for them became more difficult. Great opportunity for any one that wants to work from home.

    Advice to Management

    Work with tenured employees on scheduling


  10. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The Culture, lunches, PTO and fruit are great ad ons. The technology they supply is also a great and very useful.

    Cons

    The health benefits are not great but are like most others. They offer a high deductible plan and a low deductible plan. It is a major health company so finding a primary is not hard.


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