Higher One Reviews | Glassdoor

Higher One Reviews

Updated July 10, 2017
104 reviews

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3.2
StarStarStarStarStar
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Approve of CEO
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Marc Sheinbaum
23 Ratings

104 Employee Reviews

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Pros
  • Ability to work from home, good training, extra pay if bilingual, reasonable work hours (in 33 reviews)

  • Great culture - fun activities, community involvement, free lunch 3x a week, on-site fitness facility (in 9 reviews)

Cons
  • Do not give Customer Care Agents the tools to be effective (in 7 reviews)

  • Customer service department was outsourced (in 5 reviews)

More Pros and Cons

  1. Helpful (4)

    "Customer Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent
    Current Employee - Agent
    Recommends

    Pros

    Fast paced, flexible hours, good moral, open communication, company culture, fun place to work, ability to work from home, positive environment,

    Cons

    Lack of support at times, weak leadership roles at times, slow responses and acknowledgment from mgmt especially via email, lower compensation scale,

    Advice to Management

    reexamine compensation packages, evaluate management effectiveness and effectiveness of support roles, more training, more team meeting sessions, better virtual environment would be good too.


  2. Helpful (1)

    "motivating work place."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    The culture of Higher One is one that lives its values, embraces their entreprenurial spirit and encourages innovation. It is also filled with some very smart people!

    Cons

    Not much to say in this area. Perhaps the location. Not much in the area for lunch, must drive to downtown. The new building will have a cafeteria though.

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Customer Care Agent in San Antonio, TX
    Current Employee - Seasonal Customer Care Agent in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Higher One part-time (Less than a year)

    Pros

    Wonderful training/support, and co-workers. Finally a call center that makes you feel valued! I love working here.

    Cons

    Seasonal but that could be a plus for some

    Advice to Management

    Keep up the great company culture /values


  4. "home agent job is gre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in New Haven, CT
    Former Employee - Customer Care Agent in New Haven, CT

    I worked at Higher One part-time (Less than a year)

    Pros

    easy job to do if you know ur material

    Cons

    training is teach your self


  5. Helpful (1)

    "Decent place but still needs work internally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in New Haven, CT
    Current Employee - Analyst in New Haven, CT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Higher One full-time (Less than a year)

    Pros

    - Catered lunches so you don't have to worry about getting your own
    - Co-workers are great to work with on projects and with teams
    - Good work environment, the building and space is nice

    Cons

    - Once you put in your notice, the company treats you differently as if you're an outsider (even after you've put a lot of hard work on projects and done your best)
    - Internal politics that put certain Managers into positions where they will cover their tracks and put blame elsewhere
    - People won't take responsibility of their (poor and unpleasant ) work and will take recognition when they can get some

    Advice to Management

    Have internal checks and balances to combat any mismanagement


  6. Helpful (2)

    "Outstanding!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in New Haven, CT
    Current Employee - Customer Care Specialist in New Haven, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Higher One part-time (More than 3 years)

    Pros

    They offer the most extensive and ongoing training that I have ever received. They keep the employees abreast of all regulations, changes, and company information. The culture, benefits, and overall work environment are incredible.

    Cons

    It can be challenging when dealing with people who are upset about a situation. While you must hear the brunt of their anger, it is rewarding to find solutions for them. It took a long time to become a permanent employee and after two and a half years I am still only part time.

    Advice to Management

    Create a method to advance personnel quicker and offer more time to those who have remained loyal.


  7. Helpful (1)

    "Good Company, Growing Fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Buffalo, NY
    Current Employee - Senior Software Developer in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Higher One full-time (More than a year)

    Pros

    Beer Cart Friday's, Free Lunch 3 days a week, Recognition Program, Lots of extracurricular participation opportunities (volunteering, fitness, etc...)

    Cons

    Health benefits are quite poor for certain employees

  8. Helpful (2)

    "Good stepping-stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Buffalo, NY
    Current Employee - Anonymous Employee in Buffalo, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Higher One full-time (More than a year)

    Pros

    Casual dress environment, flexible work hours and location (within reason and dependent on position), exposure to many different practices and challenges in higher education

    Cons

    Little opportunity for advancement or even development within your position

    Advice to Management

    Hire a consultant to teach you how to effectively motivate and manage your employees. Everyone in management are great employees and are smart, but that doesn't make them good managers or supervisors. This is a skill set that desperately needs to be developed. Also, it wouldn't hurt to consider hiring someone who specializes in talent management or a chief learning officer.


  9. Helpful (5)

    "The worst job ever. Incompetent, unethical and hypocrits in upper management - founders pushed out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in New Haven, CT
    Current Employee - Marketing Manager in New Haven, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Higher One full-time (More than a year)

    Pros

    I cannot think of one

    Cons

    Values are a joke. Flexibility is a joke.

    Advice to Management

    Go out in the real world. Get some real management and leadership experience.


  10. "Great Opportunity if You're Willing to Work Hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Higher One full-time

    Pros

    Embrace Creativity
    Value Open Communication
    Cool Building and Free Food
    Teams generally work well together

    Cons

    The commitment to "There is a Way" sometimes means taking on lots of projects at once, even when resources are stretched thin.

    Advice to Management

    Keeping the company a great place to work will come from continuing to live out the core values, not just increasing unique benefits.


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