It's a super-fun environment when everything is going well and you can really stretch you're technical knowledge if you have a strong initiative. The product is important and you won't find a better product in the call recording/retrieval industry.
Executive management implemented a terrific recognition program but their day to day treatment of the staff is pretty bad. There's definitely a barrier separating the owners from the staff and their tendency towards "favorite child" syndrome has put various departments at war with each other.
Advice to Management
1) Stop pretending you understand the job everyone does and start respecting the talent you've got working for you. Your ego is stunting the growth of the company, the product and the people work for you.
2) The entire management group needs to understand the product they sell and know how to use it. Every employee in the company should be able to do a 2-minute pitch for the product.
3) If executive management doesn't have a clear vision of where they want HigherGround to go, HigherGround won't go there.
Great people there, awesome coworkers, supportive management. Your fellow coworkers will be friendly and enjoyable to work with. The office is located in Canoga Park/Woodland Hills, so if you have a family you can live in Woodland Hills, which is clean and nice, although expensive. Don't live in Canoga Park, it is atrocious.
Ugly building, horrible bathrooms, ghetto co-tenants, lack of clear company direction. Some of the departments seem to have an antagonistic relationship with each other, instead of a cooperative relationship. As a result, it can often feel like your department is not on the same page as one or more of the other departments.
The building is in Canoga Park, which can be very hot in the summer.
Advice to Management
Have a clear company direction - where do you want to go as a company?
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