Highgate Hotels Reviews | Glassdoor

Highgate Hotels Reviews

Updated July 20, 2017
90 reviews

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2.9
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Steve Barick
29 Ratings

90 Employee Reviews

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Pros
  • Lots of room for upward mobility, because people are always leaving (in 4 reviews)

  • Great place to work and beautiful office, with great employers (in 4 reviews)

Cons
  • Long hours and shifting schedules has been difficult when seeking a positive work life balance (in 6 reviews)

  • Upper management has their favorites, if you're not one of them it's much harder to move up (in 6 reviews)

More Pros and Cons

  1. "Very good working atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in New York, NY
    Former Employee - Front Desk Agent in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Highgate Hotels full-time (More than 3 years)

    Pros

    Very nice place to work slat the people I worked with were very nice and helpful, very good benefits and salary , possibility of promotion,I

    Cons

    Very busy hotel and poor management, sometimes work can be messy and it's hard to get organized managers got fired easily and without any previous notice


  2. "Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Irving, TX
    Current Employee - Executive Assistant in Irving, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Highgate Hotels full-time (More than a year)

    Pros

    Great benefits. Great Parties. Free lunches.

    Cons

    Corporate has their favorites. If the favorite doesn't like you... you will probably get fired.

    HR will protect the company, not find middle ground for the employee and their manager. Cannot trust HR.

    3 jobs for one person.

    Advice to Management

    People. People People. Hire more people!

  3. "Bottom of the barrel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hourly in Arlington, NE
    Former Employee - Hourly in Arlington, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Highgate Hotels full-time

    Pros

    You will get health insurance.

    Cons

    There are so many to list

    Advice to Management

    Treat your employees fairly; with respect and dignity.


  4. Helpful (2)

    "Poor everything with highgate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Arlington, VA
    Former Employee - Customer Service in Arlington, VA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Highgate Hotels full-time (Less than a year)

    Pros

    Free lunch, free lunch , free lunch

    Cons

    Management is always trying to find ways to cut people hours , cheap with money , it's all business no care about the staff , just work till your knees give out ,, plus our discount code didn't work and the HR never said a thing to us smh...

    Advice to Management

    Stop being cheap and care about people more


  5. Helpful (1)

    "Antithesis of hospitality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Highgate Hotels full-time (More than a year)

    Pros

    very few pros other than it pays the bills

    Cons

    Very secretive; singularly focused on bottom line; everybody is expendable; often a very substandard product to the guests. Manipulative. HR-centric.

    Advice to Management

    You disappoint a lot of people both guests and employees. You might want to rethink your mission-statement.


  6. "Great company"

    StarStarStarStarStar
    Former Employee - Reservations in New York, NY
    Former Employee - Reservations in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Highgate Hotels full-time (More than 3 years)

    Pros

    Awesome company very sad to leave. Wish they paid more hourly but great management in NYC

    Cons

    Pay more hourly to non union workers


  7. Helpful (6)

    "Negative Outlook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in New York, NY
    Former Employee - Operations Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Highgate Hotels full-time (More than 5 years)

    Pros

    -location, location, location.
    -Expanding internationaly

    Cons

    -Your staff will make significantly more money than you will.
    -If you're title is "manager" you will not be treated as such. You will find out about imperative information last and have no say in the decision making processes. Everything will come to a surprise and even your staff will somehow know before you do.
    -You are just a number. Think your role is important? Think again. No job security especially during the slow seasons. Worst part is cuts could always be made elsewhere in other departments where labor is 100% not necessary and I say that with 100% confidence and competence.
    -Speaking of competence; GMs are HIGHLY incompetent and think everything can be peachy just by being "nice". Wrong; this is a business and competent decisions need to be formulated as a TEAM and implemented as a TEAM.
    -Executive Management expects those under them to outperform with minimal resources and minimal support, all while being severely underpaid.
    -Those high up in the company pay no mind to what's going on internally as they are primarily focused on expanding nationally and internationally.
    -They try to sell you the "dream" that Highgate is a great company to work for, benefits are amazing and it's easy to move up and "make your mark". This cannot be more false. Benefits are mediocre and increase every year. They even tried taking away a couple of holidays (when union staff already get more than we do). It's not "easy" to move up as transfer forms will not be approved because they can't "afford" to lose you (that's always the excuse..even when it's been confirmed that the other property wants you)
    -Ownership group has absolutely NO IDEA on how to operate a hotel, never mind manage it yet they feel the need to butt in. Your manager will not correct them and just lead them to believe they are correct.
    -Executive management gives away free rooms to themselves and their families but when another associate requests a comp room or a discounted rate on a non-black out date it is denied or the rate exceeds $200 when it's clearly listed as $79.
    -When you bring ALL OF THIS up to your superior false promises are made.
    -When you finally realized you've had it and put in your notice, and know for a fact that you have 100% given it your all during the past 5-6 years, the response is "okay well we're sorry to see you go and sorry to hear that we couldn't meet your expectations".
    -There are better options out there. Take the extra few weeks of being unemployed and search for something else, trust me it will be worth it.

    Advice to Management

    -Read everything I listed in "CONS" and appropriately react to it.
    -You're human too. You're no better than I am. I joined this TEAM to contribute. It is not a one-man show. Show some more recognition and empower your managers.
    -Higher people with education and experience rather than newbies to the industry, as managers.
    -Re-evaluate your future, it's definitely not bright on this path.

  8. "Front office manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highgate Hotels full-time (More than 3 years)

    Pros

    great opportunities to move forward in your career

    Cons

    not a lot of international prescence

    Advice to Management

    Go international and have more task force opportunities


  9. "Great Expierence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Revenue Management Intern in New York, NY
    Former Employee - Revenue Management Intern in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing Trust in their Interns to do great things. Great Leadership

    Cons

    Bad compensation as compared to every other hotel management company

    Advice to Management

    Listen to new ideas and allow for exposure!!


  10. Helpful (1)

    "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glen Mills, PA
    Former Employee - Anonymous Employee in Glen Mills, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Highgate Hotels (More than 5 years)

    Pros

    worked with good people colleagues cared for each other and that is how you survive there

    Cons

    No support. They tell you to do as they say. no good example from leadership. Horrible management

    Advice to Management

    learn to support and do what you say. Not in emails but actions.


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