Highgate Hotels Reviews | Glassdoor

Highgate Hotels Reviews

Updated Jul 18, 2019

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Found 270 reviews

4.2
StarStarStarStarStar
Rating TrendsRating Trends
84%
Recommend to a Friend
90%
Approve of CEO
Pros
Cons
  • "sometimes the different shifts and long hours are tough to adjust to(in 12 reviews)

  • "Sometime hard to have work life balance with the workload(in 11 reviews)

More Pros and Cons
  1. "High growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highgate Hotels full-time for more than 3 years

    Pros

    Bring your hard work ethic and you will be able to do great things here. It is a faced paced environment. If you want to coast this is not the place for your. You are empowered to make a difference. Company cares about it's employees.

    Cons

    The fast growth can stretch the internal resources at times.

    Advice to Management

    Continue to look for ways to promote from within.

    Highgate Hotels2019-06-13
  2. "Could be more organized."

    StarStarStarStarStar
      Current Employee - Front Desk 

      I have been working at Highgate Hotels full-time for less than a year

      Pros

      Insurance Benefits and ability to move up and around in the company.

      Cons

      Low pay and benefits are expensive.

      Advice to Management

      Prioritize your employee more.

      Highgate Hotels2019-07-18
    • "Not bad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Manager in New York, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Highgate Hotels full-time for more than a year

      Pros

      good salaries, big company with lots if hotels

      Cons

      no training, no life work balance

      Advice to Management

      n/a

      Highgate Hotels2019-07-06
    • "Highgate Hotel -Knickerbocker Hotel"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Accounts Payable Manager in New York, NY
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Highgate Hotels full-time for less than a year

      Pros

      Met a lot of great people with amazing talent and personalities.

      Cons

      This hotel and its management team is a mess. This role and many others was just a revolving door and it showed in the lack of organizational and procedural structures. The fact that most of the Directors were there only because were friends of someone within the company is telling on its maturity. The finance team was lead by someone with a lack of professionalism and knowledge. The work was distributed unfairly...

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      Advice to Management

      Get it together. Hire Directors with experience and not your friends because you own them a favor.

      Highgate Hotels2019-07-13
    • "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Controller in Irving, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Highgate Hotels full-time for more than a year

      Pros

      Lot's of interesting work to do, company is continuously growing and looking for better ways to do things. If you see things that need doing or changing Management let's you take care of it, great benefits and atmosphere. They give you the tools you need to do the job.

      Cons

      Not a con but you have to work and play hard.

      Highgate Hotels2019-06-05
    • "A company with opportunity"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Housekeeping Manager 
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at Highgate Hotels full-time for more than 3 years

      Pros

      Lots of opportunities and pay above average

      Cons

      Level of stress higher than average

      Highgate Hotels2019-06-07
    • "Could be better, could be worse"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Highgate Hotels full-time

      Pros

      Good camaraderie among the staff

      Cons

      Little too focused on heads-in-beds, and cost cutting.

      Highgate Hotels2019-06-04
    • "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 

      I have been working at Highgate Hotels full-time

      Pros

      Development opportunities, career growth, pretty good benefits

      Cons

      Always looking for ways to streamline which may mean downsizing

      Highgate Hotels2019-05-29
    • Helpful (3)

      "Operations Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Operations Manager 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Highgate Hotels full-time for more than a year

      Pros

      Decent benefits program, generally nice people

      Cons

      This is a horrible company to work for as an operations manager. Absolutely no training offered on systems and processes, causing extreme stress on new managers, zero investment in personal development of employees. Bare bones staffing levels both associate and management level to save money, then management’s jobs are threatened when service is judged poorly. If you suggest hiring adequate staff to fix the problem you...

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      Advice to Management

      Senior leadership would come stay on property and expect extremely special treatment from an already understaffed hotel. Priority is clearly on themselves and not the guests.

      Highgate Hotels2019-05-09
    • "Learn a lot at sacrifice of work life balance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Centralized Accounting Controller in Irving, TX
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at Highgate Hotels full-time for more than a year

      Pros

      The opportunities to learn and build your accounting knowledge and skill are readily available. The people were great to work with and they have great snacks and coffee.

      Cons

      Very long hours so it’s not ideal for anyone with a family. Accounting executives can be disconnected on the effort of some requests they agree to without input from their controllers.

      Advice to Management

      Listen to your employees. Hire more people if everyone is consistently working 60+ hours per week.

      Highgate Hotels2019-04-11
    Found 270 reviews