Highmark Health Reviews | Glassdoor

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Highmark Health Reviews

Updated January 18, 2018
411 reviews

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411 Employee Reviews

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Pros
  • Flexible work hours and sometime work from home as needed (in 33 reviews)

  • Work/life balance, open door policy from management, encouragement to expand knowledge in other areas/cross-training, great benefits (in 23 reviews)

Cons
  • 70-80 hours a week routinely despite lectures about the importance of work/life balance (in 37 reviews)

  • No work life balance, unreasonable deadlines (in 17 reviews)

More Pros and Cons

  1. Helpful (3)

    "Boring work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Springfield, PA
    Former Employee - Customer Service Representative in Springfield, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Highmark Health full-time (More than a year)

    Pros

    Good pay to start and benefits are very good, good amount of time off all active after 90 days. People there were pretty nice

    Cons

    On the phone all the time, constant phone call and you are monitored and penalized for time off the phone. Only on breaks could you be off


  2. Helpful (16)

    "Dont....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Highmark Health full-time (More than 10 years)

    Pros

    Decent pay and benefits (though those are rapidly be taken away)

    Cons

    Hard to list it all. Everything is being offshored. Extremely poor communication. Moral very poor causing high turnover of knowledgable staff, who are not replaced, putting even more work on remaining staff who leave, and so on.... I am personally doing 3 jobs, this is not unusual here. Current trend is departments now being asked to do the jobs of other departments because all areas so understaffed and refuse to hire. If everyone does the work of 3 people poorly instead of doing to work of 1 person well apparently your bottom line looks great...

    Advice to Management

    You are chasing your top talent out the door. Stop trying to get everyone to "drink the koolaid" with your videos of the 3 customers we helped, and do something to get your employees to stay.

  3. Helpful (8)

    "My review"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    I actually do enjoy my job, but their expectations are laughable.

    Cons

    Seems to be a lot of layoffs that they coverup with hype about how great their company is.

    Advice to Management

    Please, please, please stop the propaganda. Every two to four weeks were all herded into a large room to listen to propaganda set up like an infommercial. They show you clips of "happy" patients smiling and saying thank you Highmark. Staff pass around microphones as they all talk about how great they all great.Twice in the last two months I've been shown a video of a woman who lost weight with the help of her health coach. Really? This company earns millions and the best video they repeat is a woman with highmark insurance who lost weight? I can draw my on conclusions about a company. Stop with the attempted brainwashing. You make us look like idiots.


  4. Helpful (12)

    "Pretty good 8 years ago. Absolutely abysmal now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Infrastructure Engineer in Camp Hill, PA
    Current Employee - IT Infrastructure Engineer in Camp Hill, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Highmark Health full-time (More than 8 years)

    Pros

    Cafe or food court on site. Decent modern well equipped Gym on site. Some great people here. Lots of parking.

    Cons

    Upper mgmt couldn't care less about anyone below the very top. They have been taking benefits away from everyone else for about 4 years now.

    Advice to Management

    Go home.


  5. Helpful (20)

    "Ready to Collapse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Management in Camp Hill, PA
    Former Employee - Middle Management in Camp Hill, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Highmark Health full-time (More than 8 years)

    Pros

    Just a paycheck every two weeks!

    Cons

    Highmark Heath (i.e., the for-profit company) and Highmark Inc. are basically run the same way. The work environment is extremely toxic and is charged with very arrogant upper level managers. Employees are treated like commodities and are fired at will. Read this part very carefully – the best employees that speak up and standup for ideation an innovation are let go because of vision (now does this make any sense). Also, some of the best IT programmers are fired due to offshoring to India try to save the companies for failing (what happen tot he American first dream). If you look at Apple, Facebook and Google have the top leaders, innovators and employees in the world. Highmark Health and Highmark Inc. need to be audited. There balance sheets are off and they are basically cooking the books. These two companies will be bought out or collapse due to the “Fat Cats” at the top making all the wrong decisions (UPMC pleas TKO them). Please take this review to heart and work for a top-rated company (not Highmark). On last point, they need to get rid of these puppet middle level manager that are afraid to lose their jobs. All you hear from them is I have a mortgage to pay.

    Advice to Management

    There is not much to say to Management other then start looking for new jobs. Good luck!


  6. Helpful (16)

    "Do yourself a favor - sort these reviews by Date."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Highmark Health full-time (More than a year)

    Pros

    These comments pertain to the HM Health Solutions company - the IT business. If I could give the company zero stars I would.

    Cons

    Executive leadership wants to become a top IT solution and service organization, but they do not have the skills, vision, or discipline to lead themselves, let alone several thousand employees. This critical gap at the top of the organization trickles down to all parts of the company. VPs and SVPs behave like spoiled children who throw tantrums and scream at the staff when they don't get their way. (NOT exaggerating here). This behavior is then replicated by their direct reports. This creates an environment in which there is a distinct lack of regard and respect for the employees which motivates any employees who can leave to do so. (I personally knew at least ten employees with 15+ years at the company and excellent performance reviews who left.) There is significant turnover from the VP level on down which is a productivity drag on the entire organization. Unless you have no other options, look elsewhere for your next job.

    Advice to Management

    If you can't treat people with respect, you can't lead. Step aside.


  7. Helpful (18)

    "Rethink applying here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Camp Hill, PA
    Current Employee - Anonymous Employee in Camp Hill, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Highmark Health full-time (More than 5 years)

    Pros

    There are no longer any pros to working here. Use to be a great place to work. Now all they care about is cheap labor.

    Cons

    Eliminating jobs left and right. No loyalty to employees. All jobs are going to India. Any positive reviews are from those who drank the kool-aid.

    Advice to Management

    Karma

  8. Helpful (32)

    "Highmark is the single worst company I have ever worked for in my lifetime."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Pittsburgh, PA
    Former Employee - Manager in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good location, wellness room, decent cafeteria, brand name recognition and financial resources, very competitive salaries. There is a quasi movement to bring in new talent at the VP and SVP level

    Cons

    Nauseating and radioactive culture. Many of their directors and VP's who have come up through the Highmark ranks have minimal training and therefore hire people who know less than them to avoid exposure. Leaders spend more time hiding failure and moving the goalposts than actually seeking growth. Individuals are expected to work 70 hours per week and eschew vacation or personal life. Collaboration is a swear word. People work in their functional silos. Middle management is encouraged by senior leadership to treat employees like garbage. There is an unconscionable amount of back stabbing over benign issues. Talent is often overlooked unless it is wrapped in an expensive suit. High performing employees are often downgraded due to the employee ranking system which grades on a bell curve.

    Advice to Management

    Look into the culture and tone set by Senior Leadership. Any company that mistreats employees for sport and creates a culture where middle management would rather hire incompetent employees than be exposed as a fraud is an awful place to work.


  9. Helpful (4)

    "Everything depends on the team you are in and your manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Business Analyst in Camp Hill, PA
    Current Employee - Technical Business Analyst in Camp Hill, PA
    Recommends
    Approves of CEO

    I have been working at Highmark Health full-time (More than a year)

    Pros

    Flexible work hours and sometime work from home as needed.
    Gym, medical store, Cafe and ATM inside office

    Cons

    No training.
    Low pay, so negotiate before joining.
    Hardly any pay hikes each year.


  10. Helpful (8)

    "Limit your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Highmark Health full-time

    Pros

    Great work experience can be obtained from any department in this organization.

    Cons

    There is no work life balance. If you excell at your job you are given more work but not promoted until you can handle the work 2 positions above your current position.


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