Hightail Reviews | Glassdoor

Hightail Reviews

Updated April 6, 2017
92 reviews

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3.3
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Hightail CEO & Founder Ranjith Kumaran
Ranjith Kumaran
15 Ratings

92 Employee Reviews

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Pros
Cons
  • Now what remains is angry upper management to lost their pay day (in 5 reviews)

  • My boss only lasted a couple of months before he was let go (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "On an Upswing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Campbell, CA
    Current Employee - Anonymous Employee in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hightail full-time (Less than a year)

    Pros

    Since Hightail pivoted to a creative collaboration tool in 2016, the company is aggressively hiring. This means lots of new hires being added to the talent pool. New hires lead to new ideas, new projects and new energy. People are ready to sell and support this product and make it a success.

    There are lots of snacks and drinks and free lunches. Great benefits (including unlimited PTO).

    New executives in marketing and customer support are great to see as they are bringing a fresh perspective and are ready to make improvements in many areas.

    Ranjith (CEO) is really personable and is in touch of what's happening on the ground floor. He sits with everyone else in the open office setting, chats you up in the halls & break room, and listens in on customer support calls to help better understand our clients. After working for some companies with CEOs who rule from a high castle, it's a pleasure to be in this environment.

    Cons

    Long terms employees are battle tested and have some scars from past pivots. They've seen this company try and find an edge, and unfortunately haven't seen that goal come to fruition. With the last pivot in 2016, the CEO (Brad Garlinghouse) was gone and there were layoffs all over. It understandably hurt morale. Ideally, we're back on a better track to success. It will take effort and time and hard work. Some people are ready for that challenge; some people aren't.

    With the latest pivot, many long term clients were not happy. They use Hightail for file sharing and simply do not care about creative collaboration. This has lead to some rough conversations throughout 2016 and early 2017. New clients in marketing, creative services and branding are coming aboard in 2017 so we are making progress.

    Advice to Management

    Keep moving forward. Be sure to heavily market and advertise what our latest product is and why it's needed. Many out there still don't realize what we're doing as a company.


  2. Helpful (5)

    "Would not go back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Campbell, CA
    Former Employee - Technical Support in Campbell, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits were pretty comprehensive and salaries competitive.

    Cons

    Company changes focus literally quarterly as they struggle to find a niche since file sharing became a commodity.

  3. Helpful (4)

    "Ridiculously high turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Management
    Current Employee - Senior Management
    Doesn't Recommend
    Negative Outlook

    I have been working at Hightail (Less than a year)

    Pros

    Excellent emplyees, well skilled and knowledgeable

    Cons

    Best employees get laid off


  4. Helpful (5)

    "Been through some tough times, pivoted, much better now."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Campbell, CA
    Current Employee - Anonymous Employee in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Building interesting new tech stack using lots of open source
    - Shakeup in company 12-18 months ago means lots of opportunity now
    - CEO really believes in developing every employee for their own benefit too, not just the company's... this makes for more of an "alliance" rather than an old-fashioned employee relationship.
    - Great work life balance, very results oriented... this means you have to deliver value and pull your weight in your team, but if you do then your schedule can be quite flexible.
    - Good balance of sympathy for circumstances and doing what's best for the business... yes sometimes people have to go, but in my experience this is done with compassion. Keeping teams high performing and adapting to the business as it changes takes some tough decisions but the team is generally healthier for it.
    - Open culture means everyone has the potential to see their ideas realized in the product.
    - Free Monday lunch, often other days too for Lunch and Learns and tech talks. Copious snacks.
    - Competitive salaries pegged to market and comprehensive benefits.
    - No stack ranking for performance evaluations! Your performance is your performance, if your entire team rocks, your entire team rocks and you won't be adjusted just to fit a curve.
    - Nice, fun people with minimal politics compared to other places I've been.
    - "Established startup" means Hightail is profitable and stable which is a nice place to be in rather than feeling the pressure of a burn rate with a short horizon.
    - Despite all the changes 12-18 months ago, there are a lot of people here who have been with the company 3+ years, so there is more stability than you would think. Remaining people believe in the vision and direction of the company.
    - It is a different company compared to 18 months ago. It is really impressive to see a company as old as Hightail successfully pivot.

    Cons

    - Free wheeling open culture means you have to provide some of your own structure and direction. Opportunities are there but you have to reach out and grab them and show you deserve them. Only a con if you prefer more structure provided for you.
    - Moving fast means communication suffers sometimes... you have to work harder to keep your colleagues apprised of where you are going and vice versa.
    - Hightail isn't shy about letting low performers go, or even high performers who just don't fit with the business anymore. Communication could be better here, sometimes people just disappear.

    Advice to Management

    - Continue with management training on alliance framework... it is a good philosophy.
    - Stay positive, you are heading in the right direction.


  5. Helpful (4)

    "Future not so bright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Campbell, CA
    Current Employee - Software Engineer in Campbell, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hightail full-time (More than 3 years)

    Pros

    - Free lunch on Mondays, satellite office in San Francisco, well stocked drinks and snacks.
    - Freedom to explore new technologies.
    - Good work/life balance.

    Cons

    - Quite a bit of turnover in last few months.
    - Manager provides little direction or feedback on work.
    - Same broken record of a message from executive team.
    - Politics between teams and behind closed doors is getting really tiring.
    - HR encouraged employees to post "positive" feedback on job boards and social media due to negative reviews.

    Advice to Management

    Listen more to your employees and customers


  6. Helpful (1)

    "HR"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hightail full-time (More than 3 years)

    Pros

    Great place to learn new things.

    Cons

    Too many changes in the management team.


  7. Helpful (9)

    "Total brain drain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Campbell, CA
    Former Employee - Software Engineer in Campbell, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Hightail full-time (More than a year)

    Pros

    Flexibility is great here , learn new stuff and work with the latest apps and tools. Some co worker is great but then some I really wonder what they contribute or why they are even here !

    Cons

    Management clueless , too many change of directions and too many smart people leaving to find more interesting positions. Some manager are totally micro manger and focus on the wrong things and they need to move over and let go or this company is doomed.

    Advice to Management

    Find the right people to fix it

  8. Helpful (5)

    "Hightail is pretty terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hightail (More than 3 years)

    Pros

    - Some good snacks
    - Friends can still remember the yousendit brand before it went south

    Cons

    - Brand under Brad had a great future. Now what remains is angry upper management to lost their pay day
    - Most people who are still here are embarrassed to work here
    - Low performers. Clueless management

    Advice to Management

    Time to leave


  9. "Sales and Lead Generation"

    StarStarStarStarStar
    Former Employee - SMB Sales in Campbell, CA
    Former Employee - SMB Sales in Campbell, CA

    I worked at Hightail full-time (More than a year)

    Pros

    Great opportunity to expand my knowledge of digital content delivery.

    Cons

    Conflicting goals of management teams on developing revenue streams freemium on steroids made for a hard upsell to a paid subscription...at the time

    Advice to Management

    Wishing you the best!


  10. Helpful (9)

    "Hightail is actually pretty great..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Hightail full-time (More than a year)

    Pros

    Really great people with wonderful ideas.
    Solid product with a really exciting future.
    Competitive Salary.
    Comprehensive benefits.
    Fully stocked kitchen (employees help decide what it's stocked with).
    Located in downtown Campbell in the Pruneyard.
    Free gym & community center access.
    Employee events (new hire bagels, summer picnic, movie day, holiday party, etc...)

    There are really big efforts being made by upper management to listen to the ideas/wants/needs/suggestions of employees who are smart enough to speak up. If you keep your feelings to yourself, and just let what is bothering you stew, then of course you will start feeling bitter and eventually leave (which is where a lot of these negative reviews seem to be coming from). This is a great time to be at Hightail since the employees really truly are getting a voice. The company is also working on more initiatives that grow the employees into the roles they really want.

    Cons

    There are a few employees that are negative and choose to complain instead of try and help fix the problem. It's a bummer to be around those types of personalities because they bring down the rest of us who are excited about where the company is going. There are also some managers that need more training on how to be a manager which can be fixed... if they are willing to learn.

    Advice to Management

    Advice to management: We need to get rid of all the people who clearly don't want to be here but stay for the job security or their fat paychecks.

    Advice to everyone else: Every company will have their ups and downs. Yes Hightail had a pretty recent down period... but that is old news. The outlook for Hightail is bright and shiny now. Stop riding that negative train.


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