Hightail Reviews | Glassdoor

Hightail Reviews

Updated April 6, 2017
94 reviews

Filter

Filter

Full-time Part-time

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Hightail CEO & Founder Ranjith Kumaran
Ranjith Kumaran
16 Ratings

94 Employee Reviews

Sort: Popular Rating Date

Pros
  • Great work life balance, very results oriented (in 9 reviews)

  • Free lunch and beer cart on Fridays - sometimes the incredible Patxi's Pizza (in 9 reviews)

Cons
  • Now what remains is angry upper management to lost their pay day (in 5 reviews)

  • My boss only lasted a couple of months before he was let go (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "On an Upswing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Campbell, CA
    Current Employee - Anonymous Employee in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hightail full-time (Less than a year)

    Pros

    Since Hightail pivoted to a creative collaboration tool in 2016, the company is aggressively hiring. This means lots of new hires being added to the talent pool. New hires lead to new ideas, new projects and new energy. People are ready to sell and support this product and make it a success.

    There are lots of snacks and drinks and free lunches. Great benefits (including unlimited PTO).

    New executives in marketing and customer support are great to see as they are bringing a fresh perspective and are ready to make improvements in many areas.

    Ranjith (CEO) is really personable and is in touch of what's happening on the ground floor. He sits with everyone else in the open office setting, chats you up in the halls & break room, and listens in on customer support calls to help better understand our clients. After working for some companies with CEOs who rule from a high castle, it's a pleasure to be in this environment.

    Cons

    Long terms employees are battle tested and have some scars from past pivots. They've seen this company try and find an edge, and unfortunately haven't seen that goal come to fruition. With the last pivot in 2016, the CEO (Brad Garlinghouse) was gone and there were layoffs all over. It understandably hurt morale. Ideally, we're back on a better track to success. It will take effort and time and hard work. Some people are ready for that challenge; some people aren't.

    With the latest pivot, many long term clients were not happy. They use Hightail for file sharing and simply do not care about creative collaboration. This has lead to some rough conversations throughout 2016 and early 2017. New clients in marketing, creative services and branding are coming aboard in 2017 so we are making progress.

    Advice to Management

    Keep moving forward. Be sure to heavily market and advertise what our latest product is and why it's needed. Many out there still don't realize what we're doing as a company.


  2. Helpful (4)

    "Would not go back"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Campbell, CA
    Former Employee - Technical Support in Campbell, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits were pretty comprehensive and salaries competitive.

    Cons

    Company changes focus literally quarterly as they struggle to find a niche since file sharing became a commodity.


  3. Helpful (3)

    "Pivoting is not easy!!! Keep up the good work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Campbell, CA
    Current Employee - Engineer in Campbell, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The company really did well pivoting in the last 2 years. The new stack is such a fresh breath of air and updating the site is so easy these days.
    Team is really aligned towards the new product vision and delivering big time when it comes to improving the product
    New hires have been great so far and are already helping the product grow.
    Flexible hours, hackathons and ability to work on different parts of the product makes this place really exciting.
    Collaborative culture in house is important and will be key to our success.

    Cons

    Improve the new product at a faster pace.
    Hire faster to the plan so we can do more.

    Advice to Management

    Naysayers stuck to the old ways of doing things (when nothing worked) need to be either aligned or shown the door.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    "Been through some tough times, pivoted, much better now."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Campbell, CA
    Current Employee - Anonymous Employee in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Building interesting new tech stack using lots of open source
    - Shakeup in company 12-18 months ago means lots of opportunity now
    - CEO really believes in developing every employee for their own benefit too, not just the company's... this makes for more of an "alliance" rather than an old-fashioned employee relationship.
    - Great work life balance, very results oriented... this means you have to deliver value and pull your weight in your team, but if you do then your schedule can be quite flexible.
    - Good balance of sympathy for circumstances and doing what's best for the business... yes sometimes people have to go, but in my experience this is done with compassion. Keeping teams high performing and adapting to the business as it changes takes some tough decisions but the team is generally healthier for it.
    - Open culture means everyone has the potential to see their ideas realized in the product.
    - Free Monday lunch, often other days too for Lunch and Learns and tech talks. Copious snacks.
    - Competitive salaries pegged to market and comprehensive benefits.
    - No stack ranking for performance evaluations! Your performance is your performance, if your entire team rocks, your entire team rocks and you won't be adjusted just to fit a curve.
    - Nice, fun people with minimal politics compared to other places I've been.
    - "Established startup" means Hightail is profitable and stable which is a nice place to be in rather than feeling the pressure of a burn rate with a short horizon.
    - Despite all the changes 12-18 months ago, there are a lot of people here who have been with the company 3+ years, so there is more stability than you would think. Remaining people believe in the vision and direction of the company.
    - It is a different company compared to 18 months ago. It is really impressive to see a company as old as Hightail successfully pivot.

    Cons

    - Free wheeling open culture means you have to provide some of your own structure and direction. Opportunities are there but you have to reach out and grab them and show you deserve them. Only a con if you prefer more structure provided for you.
    - Moving fast means communication suffers sometimes... you have to work harder to keep your colleagues apprised of where you are going and vice versa.
    - Hightail isn't shy about letting low performers go, or even high performers who just don't fit with the business anymore. Communication could be better here, sometimes people just disappear.

    Advice to Management

    - Continue with management training on alliance framework... it is a good philosophy.
    - Stay positive, you are heading in the right direction.


  6. Helpful (4)

    "Future not so bright"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Campbell, CA
    Current Employee - Software Engineer in Campbell, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hightail full-time (More than 3 years)

    Pros

    - Free lunch on Mondays, satellite office in San Francisco, well stocked drinks and snacks.
    - Freedom to explore new technologies.
    - Good work/life balance.

    Cons

    - Quite a bit of turnover in last few months.
    - Manager provides little direction or feedback on work.
    - Same broken record of a message from executive team.
    - Politics between teams and behind closed doors is getting really tiring.
    - HR encouraged employees to post "positive" feedback on job boards and social media due to negative reviews.

    Advice to Management

    Listen more to your employees and customers


  7. Helpful (9)

    "Total brain drain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Campbell, CA
    Former Employee - Software Engineer in Campbell, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Hightail full-time (More than a year)

    Pros

    Flexibility is great here , learn new stuff and work with the latest apps and tools. Some co worker is great but then some I really wonder what they contribute or why they are even here !

    Cons

    Management clueless , too many change of directions and too many smart people leaving to find more interesting positions. Some manager are totally micro manger and focus on the wrong things and they need to move over and let go or this company is doomed.

    Advice to Management

    Find the right people to fix it


  8. "Sales and Lead Generation"

    Star Star Star Star Star
    Former Employee - SMB Sales in Campbell, CA
    Former Employee - SMB Sales in Campbell, CA

    I worked at Hightail full-time (More than a year)

    Pros

    Great opportunity to expand my knowledge of digital content delivery.

    Cons

    Conflicting goals of management teams on developing revenue streams freemium on steroids made for a hard upsell to a paid subscription...at the time

    Advice to Management

    Wishing you the best!


  9. Helpful (2)

    "A new day"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Campbell, CA
    Current Employee - Anonymous Employee in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    New Tech Stack
    Great work/life balance
    collaborative work environment
    focus on transparency
    employees are encouraged to take ownership

    Cons

    No real cons as of right now. Hightail is building something brand new and there will be a lot of heavy lifting needed to get things launched.


  10. Helpful (13)

    "Turnover town"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Database Developer in Campbell, CA
    Former Employee - Database Developer in Campbell, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hightail full-time (Less than a year)

    Pros

    Snacks and parties were good. Beer was encouraged. Had a good bunch of people to work with/for until they were fired. Great company motto: fungagement!

    Cons

    There were some 200+ employees at the time, but their turnover was incredible. There were so many mass recipient "goodbye" emails, that I started to save them to keep track, but I was fired before I ever tallied them up. My boss only lasted a couple of months before he was let go. A few months after that, the new boss (a nasty person), asked me into a conference room where I was presented with my exit papers -- meanwhile the IT department was clearing my desk. A few months later, she moved on to greener pastures herself. Oh yeah, and they took back my stock options while a friend of mine got to keep his.


  11. Helpful (4)

    "Meet the new boss, same as the old boss"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Campbell, CA
    Current Employee - Systems Administrator in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hightail full-time (More than a year)

    Pros

    Original founder Ranjith Kumaran has returned, cleared house at exec level, and laid off half of workforce. I label this a pro because major change was inevitable, and better to bite the bullet now rather than wait until the piggy bank is empty and the bubble has burst. Ironically, the company was spread too thin under Brad Garlinghouse, focusing on branding while the product went stagnant, growth went flat, and the tech organization operated without leadership, vision, or priorities. End result - a "lipstick on a pig" platform that is lagging behind the competition in terms of features, yet overly complicated and unreliable. It’s so bad that many employees recommend and prefer Dropbox or Google. Yeah, I said it.

    To the former CEO’s credit, he did build a positive culture that recognized top performers, and the company still can boast that it values employees, offers excellent benefits (401k match is the only thing missing), is light on politics, and offers two excellent locations in Campbell's Pruneyard or San Francisco's SOMA district. Hightail is currently doing a full product reboot, and believe it or not, there is reason to be upbeat on its future. In two years of working here, this is the first time I would recommend it to a friend.

    Cons

    The middle management layer was purged in 2013, and this has created a very flat structure. While that’s refreshing in some ways, it also repeatedly creates situations where problems and responsibilities lack ownership and folks at the Director and VP level get overwhelmed. There’s also a long history of bad processes, sloppy or non-existent project management, over-promotion as means of retention, not to mention two acquisitions intended to add talent that really just created conflict. Despite the recent overhaul, most employees are complacent to these problems and it will take additional staffing changes to undo them.

    Advice to Management

    When hiring leaders, make sure they have people under them who can effectively champion projects and see them to the finish line. Otherwise, good ideas ultimately end up as junk in the tech debt pile.



Showing 94 of 99 reviews
Reset Filters