Hillstone Restaurant Group Reviews in Newport Beach, CA | Glassdoor

Hillstone Restaurant Group Newport Beach Reviews

8 reviews

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Newport Beach, CA

5.0
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George Williams Biel
8 Ratings

8 Employee Reviews

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Pros
  • You make great money for essentially a part time job (in 21 reviews)

  • Great management training program if you want to go that route (in 16 reviews)

Cons
More Pros and Cons

  1. "Organized and Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Newport Beach, CA
    Former Employee - Server in Newport Beach, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group part-time (More than 5 years)

    Pros

    Hillstone provides employees with a consistent weekly schedule, they have very clear expectations of their staff, and they support friendly and dedicated management.

    Cons

    Hillstone Restaurant Group has very high standards. The expectations from staff are sometimes frustrating as they can be difficult to achieve.

    Advice to Management

    Raise pay and you can get away with expecting more from your staff.


  2. "Former Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Newport Beach, CA
    Former Employee - Server in Newport Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group part-time (More than 3 years)

    Pros

    Great team, very good pay, fairly flexible schedule, and the food is genuinely delicious which makes your job of selling the menu very easy.

    Cons

    It is a very demanding environment both physically and mentally where you need to bring your 'A' game every day or your job may be at stake. At the Orange County location I was at, the guests are more particular than most and learning to diffuse situations and smile through every tough situation is a true test of self control. This is not a job for everyone.

    Advice to Management

    In my time there, what always built the best relationships between servers and management was a manager that was willing to go the extra mile and actually work with servers and scheduling and make a 'deal' that is beneficial for both parties rather than just asking repeatedly for what you need until someone breaks. Also, keep a sense of humor.

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in Newport Beach, CA
    Current Employee - Bartender in Newport Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hillstone Restaurant Group full-time (More than 10 years)

    Pros

    I came into this company with good restaurant experience and have gained so much more! No experience necessary as they will train you how to do it the Spec Way. I've been able to purchase my first home and can truly say I couldn't have done it here without them.

    Cons

    This job can be stressful, especially the first few months. Take your days off and try not to burn yourself out.

    Advice to Management

    To new managers: use your veterans to help lead you down the path. This will be a learning and growing experience don't forget to have some fun along the way...


  4. Helpful (3)

    "An amazing place to work...unless you have a manager you don't like...but don't worry, that won't last forever."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Newport Beach, CA
    Former Employee - Server in Newport Beach, CA
    Recommends
    Approves of CEO

    I worked at Hillstone Restaurant Group part-time (Less than a year)

    Pros

    -The application and hiring process can seem a bit rigorous for a serving position (you interview with a store manager, take an IQ test, then take a personality test, then interview with the general manager), but it ensures you work (mostly) with capable, hard-working, intelligent peers.
    -The style of service is very team oriented and helps guarantee that your guests are always taken care of--even when you're busy doing other things in the store.
    -The simplicity of the menu makes it easy to learn and the off menu items are fairly consistent, so you can always answer your guest's questions with ease.
    -From the ambiance to the guests, there is a casual air of sophistication. It's upscale, but not stuffy by any means.
    -Shifts are made consistent for months at a time, so there is predictability in time obligations and financial outcomes. In addition, getting shifts covered is always relatively easy since everyone has set schedules and most people are hard working and want to pick up extra shifts.

    Cons

    -Store managers tend to get shuffles around often. This is to "bring a fresh perspective" into the store. When you have a manager that you really like, it can be rather disappointing when they are forced to leave. Sometimes, they're replaced with another manager who is not so pleasant, which can add further agitation to the situation. The good thing is, that new manager that you don't like as much as your old manager will probably only be working there for 3-9 months.
    -To ensure high quality of service, server are only granted a 3 table section (unless closing a shift and other servers have left already). During lunchtime, this can be especially frustrating--especially if you have smaller tables and they casually dine for a long time. Getting one round of (small) tables before the lunch crowd dies down and you get cut is no fun. However, if you work hard and get put in better sections, the money is consistently better.

    Advice to Management

    Servers and Bartenders get reviewed yearly by store management. It would be nice if managers were reviewed by serving staff as well (After all, you did take every measure possible to guarantee the servers you hired were intelligent, thoughtful, agreeable people, right? Why not give them the opportunity to weigh in on how the store social and technical dynamics function. They're all in the thick of it too.). Having a cohesive team facilitates a smooth operation. Technical proficiency can get you far, but social dynamics can make or break how a team functions technically. Working for someone you respect can make all the difference in how one feels about their work and how much they're willing to go above and beyond for their manager. Nobody is perfect, but making sure the management and serving staff work well together can allow a team--and a store, as a result--to thrive. Isn't that what we all want?


  5. "Fun place to work and good pay for a serving job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Newport Beach, CA
    Former Employee - Server in Newport Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group part-time (More than a year)

    Pros

    Awesome team to work with. The front of house staff usually meshes well, but some employees can bring the team down. It can be a great job as long as you are positive and willing to work hard.

    Cons

    They tend to change management pretty often. Most managers are great, but some tend to micromanage...This becomes difficult to adjust to because servers get used to a certain management style.

    Advice to Management

    Quit micromanaging!


  6. "The best training you will ever get for hospitality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Newport Beach, CA
    Current Employee - Server in Newport Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hillstone Restaurant Group part-time (More than a year)

    Pros

    Amazing training opportunity that is almost military like, will give you a great advantage for any future hospitality jobs

    Cons

    Cut throat management, time standards are too low to be met during peak volume, too many sidework duties

    Advice to Management

    Make sure your senior employees are doing just as much work as the new employees to set a good example


  7. Helpful (3)

    "Painful to listen to Management talk tirelessly about issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Newport Beach, CA
    Current Employee - Server in Newport Beach, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The money is okay... If you work nights and have a good section... sometimes.

    Cons

    Management is often inconsistent with each other.
    People are fired for ridiculous reasons.
    Servers are barked at constantly by management - asking to do anti-productive tasks
    Managers are all powerful - Think that this job as a server is a gift from heaven
    Managers don't know what they are doing, poor social skills - good at making employees angry/fearful
    Ridiculous policies and procedures.

    Advice to Management

    Cut down the micro managing, get real - its a serving job, get a life, learn how to motivate people and they will do what you want when you aren't looking.

  8. "A lot of people can't take it"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Newport Beach, CA
    Former Employee - Server in Newport Beach, CA
    Approves of CEO

    Pros

    set schedule
    decent money
    good concept overall
    looks good on a resume
    can start without experience

    Cons

    managements expectations and rules create a very high stress environment which will affect you (or affect others which in turn affects you)
    no NO down time
    high stakes (firing is very normal)
    lots and lots of turnover

    Advice to Management

    The management needs to treat the employees like they have a lot of value, so they in turn will treat their job like it is valuable (because working alongside someone who is bitter because they are treated like just a number is awful).


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