Hillstone Restaurant Group Reviews | Glassdoor

Hillstone Restaurant Group Reviews

Updated February 13, 2019
343 reviews

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3.2
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Recommend to a friend
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George Williams Biel
160 Ratings

Employee Reviews

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Pros
  • "Been working here for about 2 years now, the money is great for the amount of hours worked" (in 29 reviews)

  • "Good money because of the higher menu price point, with more consistency than most industry jobs" (in 29 reviews)

Cons
  • "They have no work life balance and they don't care if you do either" (in 21 reviews)

  • "Incredibly long hours, little free time, overall tiring" (in 20 reviews)

More Pros and Cons

  1. "Good place"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hillstone Restaurant Group part-time

    Pros

    fun but rewarding with some time

    Cons

    busy at times but not bad


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group full-time (More than a year)

    Pros

    Great culture
    Focus on service & food quality
    Staff Development
    Opportunity to grow

    Cons

    Not for those looking for a job to add to their resume. Come ready to work hard!

  3. "Great part-time job"

    StarStarStarStarStar
    Former Employee - Greeter
    Former Employee - Greeter

    I worked at Hillstone Restaurant Group part-time (Less than a year)

    Pros

    Teaches professionalism and great customer service values

    Cons

    Management can be petty/have a high school mindset.


  4. "Zero work life balance for managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Tampa, FL
    Former Employee - Manager in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hillstone Restaurant Group full-time (More than a year)

    Pros

    They have strong SOP's.
    Decent food

    Cons

    Cult like senior management team. All dress like CEO and don't have a thought in their head they can share. "Yes George."
    If George and wife have something wrong with a meal at any restaurant "chain" of theirs emails start flooding in to all restaurants to stop and take photos of that dish and sent back right away. This included Sat night at 8pm. Morons.
    One day off a week and if it is inventory night, too bad. Go in at midnight, start counting, out at 4am and open at 6am for a shift that is 14 hours long. They pay well but abuse you and own you for it. HARD PASS!
    Strict odd words mgrs must use for staff.
    They changed names of many restaurants in US to get by the chain appearance and also the USDA guidelines of having to add caloric counts on menus. Their "restaurants are all different" Not true, they all follow same recipes.
    Finally, be prepared to move all around the country as a manager, sometimes with days notice.
    Finally, they recruit from extremely reputable college for smart students who 95% of the time have NO restaurant experience. Common sense lacks and they become lackeys to their DB GM's, never thinking on their own. Little robots that know nothing except the Hillstone way.
    George seems like a saint, says hello but then goes to his yes men with a problem and they deal with it.

    Advice to Management

    Respect your staff, don't think you are the best. You are not.


  5. "Scariest thing I've ever done (and that's saying something)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Winter Park, FL
    Former Employee - Server in Winter Park, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hillstone Restaurant Group full-time (Less than a year)

    Pros

    The money can be amazing SOMETIMES

    Cons

    Degrading, abusive, screaming, micromanaging, militant, the worst thing I have ever been a part of, high turnover, insane beauty standards, crazy expectations, thankless, people crying in the cooler and bathrooms constantly, seriously run for your life

    Advice to Management

    Literally the meanest people I've ever met


  6. "Big Expectations of you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess
    Former Employee - Hostess

    I worked at Hillstone Restaurant Group full-time (More than a year)

    Pros

    Great team work, well trained, great food

    Cons

    They expect way too much of you and don't have your back with deal with customers

    Advice to Management

    Value your employees more and give them more positive feedback


  7. Helpful (1)

    "Great Money, Terrible Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Palm Beach, FL
    Former Employee - Server in Palm Beach, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hillstone Restaurant Group full-time (Less than a year)

    Pros

    Money can be fantastic. That is LITERALLY the only pro.

    Cons

    Expectations of staff are highly unrealistic as you are set up for failure from the moment you walk through the door. Even the best servers are beyond stressed every shift. Management will NEVER back you up even if you are in the right when it comes to guests word against yours. Don’t ever look to them for support. Upper mangement are often phony, entitled people who like to throw their weight around. Under them are managers who are overworked and disorganized. If you like being treated like you’re an idiot, condescended to and barked at in a noisy, stressful, disorganized mess of a place, then you’ve found the right job for you.

    Advice to Management

    Try treating your employees with respect and perhaps you would have less turnover.

  8. "High stress, good pay"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hillstone Restaurant Group part-time

    Pros

    Well compensated, paid weekly in cash. permanent schedule

    Cons

    impossible to get any time off, employees who have worked there forever are nuts (but it goes unnoticed by managers)


  9. Helpful (4)

    "Best not to get involved"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Chicago, IL
    Former Employee - Server in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hillstone Restaurant Group part-time

    Pros

    -Free meals (of their choosing)
    -This would be a suitable position for someone who needs others to create a sense of their own identity or someone with low self-esteem

    Cons

    -Obsessive "specifications" for every single word you speak and task to be done.
    -Same obsessive "specifications" for your own visual appearance and the
     appearance of the restaurant, seriously, they nit-pick in a way that is not sane
    -Management misrepresents the true nature of the company, ie.
      lies/manipulates. They are about "psychological control". It's abusive and unethical.
    -What people say about management gaslighting employees is true, they're
      insulting, two-faced, disrespectful people. They give continuous put-downs
      that extend beyond appropriate feedback in a workplace. DO NOT put your trust in
      these people.
    -Rigorous side-work at the completion of every shift
    -Inconsistency of pay
    -History of racial issues/complaints regarding their prejudice
    -Favoritism, would not be easy to move up in this organization or be put in better
      sections
    -No job security
    -No benefits

    Advice to Management

    Do some self-work, so you love yourself, so you treat other people with love. People have challenging lives already, and you make it worse by exuding misery and/or the desire to control. Trusting your employees is fundamental to management. Giving employees dirty looks and generally maltreating them is unprofessional and repulsive. Sorry that you think you're too important to tell the truth, be prompt, or treat other humans with decency.


  10. "Fast-paced and highly micromanaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay, decent hours, structured work environment

    Cons

    Fast-paced environment can be overwhelming

    Advice to Management

    Be respectful when delivering feedback and advice for more effective service.