Hillstone Restaurant Group Reviews | Glassdoor

Hillstone Restaurant Group Reviews

Updated December 10, 2018
335 reviews

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3.3
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George Williams Biel
158 Ratings

Employee Reviews

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Pros
  • "Been working here for about 2 years now, the money is great for the amount of hours worked" (in 29 reviews)

  • "Good money because of the higher menu price point, with more consistency than most industry jobs" (in 31 reviews)

Cons
  • "They have no work life balance and they don't care if you do either" (in 21 reviews)

  • "Incredibly long hours, little free time, overall tiring" (in 20 reviews)

More Pros and Cons

  1. "Lovely company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook

    I worked at Hillstone Restaurant Group part-time (More than a year)

    Pros

    wonderful team atmosphere, always supportive work environment

    Cons

    Lots of strict rules, but totally fine if you're easy to adapt and learn!


  2. "Fast-paced and highly micromanaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay, decent hours, structured work environment

    Cons

    Fast-paced environment can be overwhelming

    Advice to Management

    Be respectful when delivering feedback and advice for more effective service.

  3. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter in Winter Park, FL
    Current Employee - Server/Waiter in Winter Park, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hillstone Restaurant Group full-time (More than a year)

    Pros

    Flexible schedule
    Can be part time if desired
    Great co-workers
    Fast money

    Cons

    Military style training
    Can be extremely stressful
    Working weekends

    Advice to Management

    Respectfully guide and mentor other staff members


  4. "Spec life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group full-time (More than a year)

    Pros

    quick money, easy to pick up or give away shifts, always busy, delicious food

    Cons

    Perfect attire everyday from hair to makeup, uniform. They will call you out it. Crazy management, almost military style.

    Advice to Management

    Show more care for your employees and their needs.


  5. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Houston, TX
    Former Employee - Server in Houston, TX

    I worked at Hillstone Restaurant Group full-time (Less than a year)

    Pros

    Money money money money money

    Cons

    Everything else.
    Micromanagement
    Tried to wire me up and force me to do a “punishment chore” for clocking in at the exact minute of my clock in time but I left cause I got fed up.
    You only get a discount when you’re taking a lunch break and you have to still tip your co workers.
    This job sucked

    Advice to Management

    Be better people


  6. Helpful (3)

    "Fair Warning."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Los Angeles, CA
    Former Employee - Server/Waiter in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hillstone Restaurant Group full-time (Less than a year)

    Pros

    One would love to work at Hillstone is the income tips as a server ranged from $170-$280.

    Cons

    The training and turn around is intense I saw over 11 people leave on their own accord or because of termination. They gaslight you into believing you'll never find a better income. It's not a restaurant in which you can grow or have true job stability and your sections aren't the best as they play obvious favorites. They don't care about their workers concerns only money and people who complain to HR are usually fired. It's more of a bully system that prefers your fear as a new hire rather than one that merits your true effort and work ethic. Lacks professionalism lots of gossiping and cut corners, especially on favored servers, complaints from guests and workers don't seem to phase management 8/10. Good luck getting shifts covered even for emergencies. Management is something else and tries to belittle you at any chance they get to really break you down into something that works for them they even encourage other servers to be this way. The values they sell you as a hire are not ones they practice.

    Advice to Management

    I would say care for great hires before they become as jaded as the crew you currently possess but i know it wouldn't matter at this point Houston's runs itself the customers there and people think key word think it's a stable job to acquire.


  7. Helpful (1)

    "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Houston, TX
    Former Employee - Server in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hillstone Restaurant Group full-time (More than 3 years)

    Pros

    Great, consistent money. Extra shifts are always available. Servers are really too notch, great kind people. The food is consistently fantastic.

    Cons

    Management is toxic. Cruel and just downright mean. There is a lot of favoritism, also racism and sexism. Prepare for you physical appearance to be commenting on daily, literally. Discouraging comments about your hair, nails, face EVERY SINGLE DAY. They literally line people up, look at every server up and down. You can get belittled for anything from a chipped manicure, to fly away hair. Really unhealthy, especially for women. Don’t worry though, they don’t do this at all to men. Also, very don’t expect promotions, or even a decent section of your not close friends (or dating) management. Almost impossible to get a shift off.

    Advice to Management

    Your pursuit of perfectionism is what is actually destroying your employees.

  8. Helpful (1)

    "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Los Altos, CA
    Current Employee - Server in Los Altos, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hillstone Restaurant Group part-time (More than 3 years)

    Pros

    - Coworkers, (fellow greeters, servers and cooks) are amazing.
    - Can sometimes make over two hundred a night in tips.
    - Fun atmosphere, great place to work if you enjoy helping guests and creating a fun dining experience.

    Cons

    - Managers look down on employees and treat them horribly.
    - Management is not understanding and doesn't care about anything other than filling shifts.
    - Extremely disrespectful and condescending over email and face to face.

    Advice to Management

    Although employees are offered great compensation, it is not worth the disrespect they experience from management. Not only are managers harsh, but they shame you for simple mistakes. Hillstone should be more understanding of employees lives and realize that it is important to treat workers as humans in order to keep staff satisfied. Most employees are unhappy which only leads to poor performance. They feel unvalued and that their work is unappreciated.


  9. "Great tips"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group full-time

    Pros

    Great tips and great food

    Cons

    Harsh management and not flexible


  10. Helpful (5)

    "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server
    Former Employee - Server
    Recommends

    I worked at Hillstone Restaurant Group full-time

    Pros

    Money is great and consistent. Some of the best servers I’ve ever worked with . Not room for slacking because you will be called out.

    Cons

    Managers are horrible and cruel. They go above and beyond to belittle you and harass you . They do not value staff everyone is replaceable. No room for mistakes. You make one mistake and you are gone . You will get bullied by management.

    Advice to Management

    Try being more positive. A great leader coaches and develops team members. The GM sets the tone for the team so try not to bring outside problems to work with you and take it out on staff.