Hillstone Restaurant Group Reviews | Glassdoor

Hillstone Restaurant Group Reviews

Updated August 16, 2018
310 reviews

Filter

Filter

Full-timePart-time

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
George Williams Biel
150 Ratings

310 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Great money and made some friends that will continue even though we no longer work there" (in 28 reviews)

  • "Good money because of the higher menu price point, with more consistency than most industry jobs" (in 24 reviews)

Cons
More Pros and Cons

  1. "Greet Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Greet Lead in Los Angeles, CA
    Former Employee - Greet Lead in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group part-time (More than 5 years)

    Pros

    Fast paced, energizing atmosphere that requires excellence

    Cons

    Can be stressful and difficult if you don’t adapt and learn quickly

    Advice to Management

    To stand by the staff when exterior factors push things behind. Help work the floor.


  2. Helpful (1)

    "Greeter"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Beverly Hills, CA
    Current Employee - Anonymous Employee in Beverly Hills, CA

    I have been working at Hillstone Restaurant Group part-time (More than a year)

    Pros

    Flexible schedule
    Good training program
    Great food

    Cons

    The weekly pay fluctuates occasionally

  3. "Great money, great style of service, overbearing and belittling management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Bartender in Aspen, CO
    Current Employee - Server/Bartender in Aspen, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hillstone Restaurant Group full-time (More than 3 years)

    Pros

    The money to be made at any Hillstone restaurant is premium. The style of service is unique and excellent.

    Cons

    Management is overbearing and belittling. Hiring is discriminant and based on physical appearance. Stress levels within the restaurant are abominable.

    Advice to Management

    Physical appearance is not everything. Positive mental attitude should come from the top down.


  4. "Greeter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Greeter in Boca Raton, FL
    Former Employee - Greeter in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hillstone Restaurant Group part-time (Less than a year)

    Pros

    Hours
    Discounted food
    Good pay
    Employees bond over shared hatred for managers

    Cons

    Horrible management
    Disrespectful managers
    Managers believe guests over you
    Managers are worst than the guests

    Advice to Management

    No advice would change their horrible attitude and how bad they treat the hard-working employees.


  5. Helpful (1)

    "Host"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great management and discount on food

    Cons

    Very busy and at time rude customer


  6. Helpful (1)

    "Server-Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Hillstone Restaurant Group part-time

    Pros

    Good money. You get a permanent schedule.

    Cons

    Very corporate. Extensive interview process (4 levels).


  7. "The easiest money you will make"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hillstone Restaurant Group full-time

    Pros

    It is easy money and you make great connections

    Cons

    There are a lot of times, long hours and pretentious customers

  8. Helpful (1)

    "Manager In Training Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in New York, NY
    Former Employee - Management Trainee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hillstone Restaurant Group full-time (Less than a year)

    Pros

    Good Salary and good training.

    Cons

    No regard for you personally...they work you to death...almost abusive. No life outside of work...not a good work culture. So many wonderful people start out at Hillstone but do not stay. People are afraid to ever tell the truth of what is going on for fear of retribution. No one lasts because of the terrible hours, sleep deprivation, unsupportive management culture, overworked, CLOPIN, open and close: work until 3 am and expected back at 6 am, and no two days in a row off. Paid days off are few. 80-90 hours a week so basically you make minimum wage.

    Advice to Management

    I don't understand why this company doesn't figure out that if you treat people poorly they will leave. Hillstone invests so many hours into interviewing and training great people and then people are gone. Management...when your employees leave ask them honestly why they are leaving. Have corporate do an exit interview. Go back and ask people who have left in the past year - why they left so you can learn. Be open to what is going wrong and fix it. Stop the insane overworking of people.


  9. Helpful (2)

    "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server
    Current Employee - Server
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Hillstone Restaurant Group part-time (More than a year)

    Pros

    The money is great and you have a set schedule

    Cons

    The management is absolutely abhorrent, they are condescending, hate new people, sleep with their favorite staff members, and overwork you and then seem confused as to why you aren’t working more. I wouldn’t recommend this job to anyone.

    Advice to Management

    Treat your staff with kindness and understanding , loyal staff don’t go anywhere else. You’re going to put everyone on anxiety meds if you keep this up.


  10. Helpful (2)

    "Great money, not worth it though"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Santa Barbara, CA
    Former Employee - Server in Santa Barbara, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group part-time (Less than a year)

    Pros

    You make great money and don’t even have to work full-time to make a good living. Other servers & staff (not managers) are really cool. Got to meet interesting guests in a high-end area and loved the interactions. 1/2 off amazing food.

    Cons

    It sucks away your soul. Seriously. Management is condescending and shady. They talk behind your back, are passive aggressive and typically don’t give any thought to your personal life. There are a few good ones but for the most part, your confidence is destroyed and you just get worked like a dog. Long hours, not enough breaks, high stress, cut-throat environment did not make the money worth it for me personally.

    Advice to Management

    Build up your employees and encourage them more. Hire more staff so you don’t overwork everyone.
    Stop gossiping behind employee’s backs.
    Treat your employees with dignity and respect, that way you won’t have to constantly train new ones.


Showing 310 of 317 reviews
Reset Filters