Hillstone Restaurant Group Reviews | Glassdoor

Hillstone Restaurant Group Reviews

Updated May 25, 2017
237 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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George Williams Biel
115 Ratings

237 Employee Reviews

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Pros
  • You make great money for essentially a part time job (in 20 reviews)

  • Good money because of the higher menu price point, with more consistency than most industry jobs (in 15 reviews)

Cons
  • No work/life balance or regard for it (in 13 reviews)

  • High stress; long hours; no breaks (in 15 reviews)

More Pros and Cons

  1. "Professional Working Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Winter Park, FL
    Current Employee - Server in Winter Park, FL
    Recommends

    I have been working at Hillstone Restaurant Group full-time (Less than a year)

    Pros

    Very professional working environment. Very team oriented and lots of opportunity for growth within the company. Great opportunity for money and you get to work with great people in a successful, respected establishment.

    Cons

    Shifts are typically longer than at other restaurants and sometimes it can be difficult to get time off.


  2. "Greeter at Houston's Restaurant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Greeter in Kansas City, MO
    Former Employee - Greeter in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group part-time (More than 3 years)

    Pros

    -The pay is INCREDIBLE for a job in the food service industry
    -Quality training for new employees first week of hire
    -Gain excellent customer service, and interpersonal skills
    -Online schedule (easy to swap/pick up shifts when desired)
    -Food discounts

    Cons

    -Some of the service managers do not give their employees much respect
    -Somewhat high turnover (depending on restaurant location)


  3. Helpful (1)

    "Part-time college job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Greeter in New Orleans, LA
    Former Employee - Greeter in New Orleans, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hillstone Restaurant Group part-time (More than 3 years)

    Pros

    Flexible scheduling - management was willing to work around college students' schedules; good money whether you were a server or greeter; fun group of people to work with

    Cons

    Quality of management declined steadily over the years I worked with. We had a great GM at the location I worked at initially, but his supporting managers got worse & worse as the years went on. Not sure if Hillstone lowered their standards or changed their management training, but something changed drastically.

    Advice to Management

    Hiring quality candidates for all roles in the restaurant will help the store succeed long-term, rather than just hiring bodies to fill positions


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  5. "Bartender"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Los Angeles, CA
    Former Employee - Bartender in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group part-time (More than 5 years)

    Pros

    Organized, High Volume, Professional Co-workers, Consistent money

    Cons

    If you're not serious about the service industry, don't bother

    Advice to Management

    Stay cool..this company WILL make or break you.


  6. "Service Bar"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Bar in Memphis, TN
    Former Employee - Service Bar in Memphis, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group full-time (More than a year)

    Pros

    Highly trained and professional management. (Most of the time)

    Cons

    They will "Americanize" you into their robot server cult.


  7. "Organized and Professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Newport Beach, CA
    Former Employee - Server in Newport Beach, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group part-time (More than 5 years)

    Pros

    Hillstone provides employees with a consistent weekly schedule, they have very clear expectations of their staff, and they support friendly and dedicated management.

    Cons

    Hillstone Restaurant Group has very high standards. The expectations from staff are sometimes frustrating as they can be difficult to achieve.

    Advice to Management

    Raise pay and you can get away with expecting more from your staff.


  8. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Dallas, TX
    Former Employee - Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Hillstone Restaurant Group full-time (Less than a year)

    Pros

    Good management training program for those not fully sure where to start coming out of college.

    Cons

    Poor work/life balance, move managers around to different cities very often, food is not healthy, days off are not back to back, hours for junior managers are very late. Dress policy is very strict. Perspective is lost and things seem to become a bigger crises than they are. Often feel criticized as a new manager.

    Advice to Management

    Work on work/life balance for your junior managers.


  9. Helpful (1)

    "Fantastic Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host in New York, NY
    Current Employee - Host in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hillstone Restaurant Group part-time (More than a year)

    Pros

    The pay is amazing, the team is supportive, and there are so many opportunities for skill set improvement! I came in with absolutely no proper hostess training and now feel much more confident in my abilities a year later.

    Cons

    Sometimes I did end up working more than I really had the time to be doing during the intense seasonal rush, and thus my main hustle (acting) suffered a little.

    Advice to Management

    I don't really have advice, they're doing an incredible job.


  10. "Good Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in New Orleans, LA
    Former Employee - Cook in New Orleans, LA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Hillstone Restaurant Group full-time (More than 5 years)

    Pros

    Organized and well established company. Good benefits and fair pay based on length with the company and position.

    Cons

    Lack of skills with the majority of managers as they are hired straight out of school without experience.

    Advice to Management

    Have an open mind when employees offer suggestions.


  11. "Former Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Newport Beach, CA
    Former Employee - Server in Newport Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group part-time (More than 3 years)

    Pros

    Great team, very good pay, fairly flexible schedule, and the food is genuinely delicious which makes your job of selling the menu very easy.

    Cons

    It is a very demanding environment both physically and mentally where you need to bring your 'A' game every day or your job may be at stake. At the Orange County location I was at, the guests are more particular than most and learning to diffuse situations and smile through every tough situation is a true test of self control. This is not a job for everyone.

    Advice to Management

    In my time there, what always built the best relationships between servers and management was a manager that was willing to go the extra mile and actually work with servers and scheduling and make a 'deal' that is beneficial for both parties rather than just asking repeatedly for what you need until someone breaks. Also, keep a sense of humor.


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