Hillstone Restaurant Group Reviews | Glassdoor

Hillstone Restaurant Group Reviews

Updated July 13, 2017
249 reviews

Filter

Filter

Full-timePart-time

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
George Williams Biel
123 Ratings

249 Employee Reviews

Sort: PopularRatingDate

Pros
  • You make great money for essentially a part time job (in 21 reviews)

  • Great management training program if you want to go that route (in 16 reviews)

Cons
More Pros and Cons

  1. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group full-time

    Pros

    Working for such a well-known and well respected restaurant group teaches more than you would learn at any other typical serving job. The attention to detail in all the concepts throughout the company makes you proud to work here. Management is positive and enthusiastic so going to work isn't a dread. You only need own 4-5 shifts and they are willing to work with your schedule if you have other commitments (as long as it is not another restaurant job). Learned a lot working there and professional companies have looked at it as a positive work experience. Relocating is another great option with so many locations across the country.

    Cons

    Uniform maintenance can be a lot. Shirts are expensive and must look pristine at all times. Dry cleaning bills can add up but it's not the worst thing.

    Advice to Management

    Be a little easier on employees when they are sick; you shouldn't want people coming to work when they are under the weather especially since they are handling food.


  2. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hillstone Restaurant Group full-time

    Pros

    Flexible hours.
    Strong Clientele.
    Great staff.

    Cons

    Fighting for the top server spot can be draining.
    Management comes and goes and does not always recognize a good work ethic.
    Rules change often.

    Advice to Management

    Listen to employees more.

  3. "Well Oiled Machine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Los Angeles, CA
    Former Employee - Shift Leader in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group full-time (More than 3 years)

    Pros

    Ran like a business. Extremely organized internal structure. Wonderful training program

    Cons

    No ability to affect change. Terrible work life balance. Young managers tend to be used up and then replaced.

    Advice to Management

    Allowing creative freedom might create more well rounded employes


  4. "Miserable place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The compensation can be high.

    Cons

    Worked into the ground, soul is smothered, no human compassion.

    Advice to Management

    Understand that employees are human beings not cattle.


  5. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server
    Former Employee - Server
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group full-time (More than 3 years)

    Pros

    Professionalism
    Team culture
    Unparalleled service and hospitality training
    Tips
    4 Permanent Shifts
    Team Oriented
    Networking

    Cons

    Being asked to work more than your permanent shifts


  6. "Manager in Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hillstone Restaurant Group full-time

    Pros

    Professional work environment. Easily the best training in the F&B industry. They start you from the ground up and do a thorough job making sure your on the path for management. Very supportive environment that focuses on learning and building a professional career. Compensation is also excellent for this industry segment. Though relocation may happen often, Hillstone has restaurants in premier locations which offers the chance to experience all different areas of the U.S.

    Cons

    Stressful work environment. The restaurant industry is not for everyone. Also, work life balance may be hard to manage in the beginning. However, this is expected with any career in hospitality. Those who complain about working 60 hours or more per week should choose a different career.


  7. "great company, not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group full-time

    Pros

    flexible hours, met amazing co-workers

    Cons

    some bad eggs in management

  8. "Greeter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Greeter in New York, NY
    Former Employee - Greeter in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hillstone Restaurant Group full-time (Less than a year)

    Pros

    Great money, amazing and kind employees.

    Cons

    Selfish management, no work-life balance, obligation to pick up.

    Advice to Management

    Maybe don't switch managers every month. It's hard to respect your management when there's a new person every day. Within the time that I worked here, we went through three managers. THREE in TWO months. Also, don't make your employees feel obligated to pick up shifts if they're already working 50+ hours a week for you and not getting recognized for it. Last thing, maybe don't let your guests treat your employees like crap. It isn't fair to your employees and they're the only people who allow the restaurant to stay successful. Guests come and go...


  9. "Server"

    StarStarStarStarStar
    Former Employee - Server in New York, NY
    Former Employee - Server in New York, NY
    Doesn't Recommend

    I worked at Hillstone Restaurant Group full-time (More than a year)

    Pros

    Hillstone provides incredible training and holds all workers to a high standard. Health insurance available at an affordable cost to all who qualify (must maintain 28 hours a week). Ability to transfer to other locations across the country. Will hire and train the right person for the job--even if the candidate has no restaurant experience.

    Cons

    All servers are limited to 3 table sections. Feels like a pyramid system--new employees usually get stuck with 2 2tops and 1 four top for a night while supporting the senior servers while they rock their 6 tops and make double the income. All servers are given a set schedule and then must trade with others to cover vacations. Long shifts with no bussers or food runners.

    Advice to Management

    Consider updating the service model for high volume locations like New York and add a food runner and busser.


  10. "Consistent and structured job that's values will improve your life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server
    Current Employee - Server
    Recommends
    Approves of CEO

    I have been working at Hillstone Restaurant Group full-time (More than 3 years)

    Pros

    The team based system and standards are the best in the industry (basically flawless). I've never worked in an establishment where practically everybody gets along and trusts each other because of that. There has only been one or two days in 3 years that I have not wanted to go to work because I was feeling ill. Otherwise, I look forward to and am excited to be there everyday. The values that we instill within each other personally affect you in your out of work life. The restaurant is always busy and we are blessed with the daily regulars who love what we do. It's also a very flexible job, very easy to trade shifts or get them covered. After a year of employment working at least 30 hours a week there are great health insurance options. It's easy to be passionate about a job with integrity, fresh food, a professional atmosphere, and so much more. Working for Hillstone is a great opportunity all around.

    Cons

    The only con that I can really think of working for a Hillstone restaurant is that you can get sucked in a little bit. It's important to have good work/life balance because the job is stimulating and can have long days. But once you learn to leave to your baggage at the door before you walk in and leave work at work when you leave, life is good!

    Advice to Management

    Because the environment is so consistent and structured, it can be a little aggravating when it's not. We hire younger managers for the most part who are transferred fairly often. Adjusting to different management styles after finally getting adjusted to a current one can be slightly frustrating. In the end it keeps people from being complacent in the same stagnant setting which is a positive. However, if the goal is to strive for consistency in the overall product, attention to a degree of consistency in those overseeing the product might be a more beneficial approach.


Showing 249 of 254 reviews
Reset Filters