Hillstone Restaurant Group Reviews | Glassdoor

Hillstone Restaurant Group Reviews

Updated November 17, 2017
263 reviews

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3.5
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George Williams Biel
127 Ratings

263 Employee Reviews

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Pros
  • Can make great money as a greeter and they are very open to promoting from within (in 22 reviews)

  • Good money because of the higher menu price point, with more consistency than most industry jobs (in 19 reviews)

Cons
More Pros and Cons

  1. "Greeter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Greeter in New York, NY
    Former Employee - Greeter in New York, NY
    Recommends

    I worked at Hillstone Restaurant Group part-time

    Pros

    Very organized professional restaurant in Midtown
    Pay is great for a greeter
    They have a VERY detailed training and they ensure that you know your responsibilities before they put you on the floor.
    The team works with those who have busy schedules as far as needing a day off or making a switch. Especially because most employees are in school.
    They offer employee discounts

    Cons

    Rapid turnover in management.


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I have been working at Hillstone Restaurant Group full-time

    Pros

    Money, experience, some great people

    Cons

    no work life balance, executives are tyrants, most managers are miserable

  3. "Did Not Approve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in Newport Beach, CA
    Former Employee - Food Server in Newport Beach, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hillstone Restaurant Group full-time (Less than a year)

    Pros

    Great pay, great co-workers. I made lifelong friends while working here. The servers are almost always really great people.

    Cons

    High management turnover, lack of respect from management, there used to be a benefits plan until they got rid of it.

    Advice to Management

    Please learn how to treat your employees. Talking down to them, screaming at them and in some cases shaking them and shoving them is very unacceptable.


  4. "Good Money, Alright Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Greeter/Server in Houston, TX
    Former Employee - Greeter/Server in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hillstone Restaurant Group full-time (More than a year)

    Pros

    Very good money being a greeter or server.
    You literally have no work life balance.
    Good hours for the money you make

    Cons

    Management could be a lot better!
    Its literally young adults around they 20's who get power struck and they play favoritism a lot

    Advice to Management

    Really check out management team before you give them the job!
    Its a reason why the turn over rate is so high!


  5. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Hillstone Restaurant Group full-time (Less than a year)

    Pros

    Excellent pay & health benefits, high standards, great operations training. Skills learned will give you a leg-up in life.

    Cons

    poor communication throughout organization, toxic work environment, members of senior leadership are inconsistent, abrasive and un-inspiring. No regard for personal life whatsoever.

    Advice to Management

    Treat the people who go to battle day in and day out with respect and improve level of communication throughout the departments and channels of the organization.


  6. "Quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Bartender in Phoenix, AZ
    Current Employee - Server/Bartender in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hillstone Restaurant Group part-time (More than 3 years)

    Pros

    The high standards and fast pace always keep you busy and form you into an incredible worker. This is an amazing place to work.

    Cons

    There are times where you need to pick up more shifts than you would like, but it pays off.


  7. Helpful (1)

    "Awful. Just Awful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Atlanta, GA
    Former Employee - Server in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hillstone Restaurant Group full-time (More than a year)

    Pros

    You can make decent money WHEN they are busy
    The regulars are great
    The servers have a great sense of teamwork that make shifts easier

    Cons

    You get pulled in with the "flexible permanent schedule" and are told there are full-time and part-time options available, but everyone is REQUIRED to work 5 shifts a week, and pretty much every shift is 6-8 hours long. The management team has 0 respect for the servers, they like to claim that they look out for us, but they only look out for themselves. After making horrible decisions that effected the business and decreased business by 40% they still expected servers to make the same amount of money, and blamed the decrease in money on the servers not doing their job...instead of the logical reasoning at if sales are down 40% and foot traffic in the restaurant is down 40% that the servers are now making 40% less then before. They transfer managers without notice, and the turn around time for managers is insanely high making the work environment stressful as you have to adapt to a new management style from a new manager every few months. (In a 6 month period there were 8 new managers coming and going). They are petty and unprofessional. If you are professional enough to submit a two weeks notice they take offense and just ask you to leave instead of working out the two weeks you submitted.
    Not only that, but the mangers like to twist stories into their favor and lie to get you to pick up shifts and not follow through with the promises they make.
    They are also pretty blatantly racist towards the guests they allow to dine. They will turn away a family of color for "violating dress code" but allow a white family with "dress code violations" to dine freely. After being called out for being racist they denied it and tried to blame the greeters and other staff for the people being turned away. They throw the "support" staff under the bus for their mistakes, and then punish them for the events that followed.

    Advice to Management

    Respect the servers and greeters. They are the ones who bring in the money for the restaurant.
    Stop transferring managers every few months.
    Stop making changes to the menu and dining experience JUST to make changes.

  8. Helpful (1)

    "server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Atlanta, GA
    Former Employee - Server in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hillstone Restaurant Group part-time (More than a year)

    Pros

    great pay, customer service skills professional

    Cons

    management doesn't care about employees, impossible deadlines

    Advice to Management

    take wait your team says into consideration, employee satisfaction


  9. Helpful (1)

    "Good Money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Can make great money as a greeter and they are very open to promoting from within.

    Cons

    Management changes often. Hard to get in a groove.


  10. Helpful (1)

    "Hillstone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Good money, Good food, and gorgeous restaurant

    Cons

    I have overheard management talking very negatively about servers on the floor, and not in a constructive way. I feel that they enjoy putting servers down instead of encouraging and leaving positive impacts.

    Advice to Management

    Be more patient and understanding!


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