Hillstone Restaurant Group Reviews | Glassdoor

Hillstone Restaurant Group Reviews

Updated April 21, 2018
290 reviews

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3.5
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George Williams Biel
140 Ratings

290 Employee Reviews

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Pros
  • Great money and made some friends that will continue even though we no longer work there (in 26 reviews)

  • Good money because of the higher menu price point, with more consistency than most industry jobs (in 24 reviews)

Cons
  • They have no work life balance and they don't care if you do either (in 21 reviews)

  • Long hours, but fairly compensated (in 18 reviews)

More Pros and Cons

  1. "Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hillstone Restaurant Group full-time

    Pros

    It was good. Very professional

    Cons

    No vacation time because you are a server

    Advice to Management

    Keep up the good work


  2. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Hillstone Restaurant Group part-time

    Pros

    Fun people to work with, vigorous training, team atmosphere and good money.

    Cons

    Management is constantly changing policies, must work two weekend shifts

  3. "Weak on employee appreciation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter
    Former Employee - Server/Waiter
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hillstone Restaurant Group full-time (More than 3 years)

    Pros

    Good tips, good food, collaborative serving system, they hire servers for personality instead of experience

    Cons

    They don't value their employees. They work their managers to the bone, which negatively affects everybody. They give in to incredibly unrealistic demands by the most unreasonable guests

    Advice to Management

    Reward good work. You let far too many people who work hard become disillusioned and unmotivated because of letting good work go totally unnoticed and unappreciated. You clearly work your store managers into the ground, and this affects the entire team.


  4. "Good Money, Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in San Francisco, CA
    Former Employee - Server/Waiter in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hillstone Restaurant Group part-time (Less than a year)

    Pros

    Good Tips
    Always open shifts
    Team Work Atmosphere (Between employees)
    High-Class Service training
    1/2 off expensive food

    Cons

    Negative Environment
    Extreme training process.
    You will be overworked.
    Employee's opinions don't matter.
    Always "busy" environment
    No room for growth.
    Management is all men, almost all employees are women.
    Strange appearance regulations.

    Advice to Management

    Help your employees out. Many times employees came in sick and overworked. The callout process is embarrassing. Honestly, I question what laws they are "bending".


  5. "server"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hillstone Restaurant Group part-time

    Pros

    great money and good atmosphere

    Cons

    nothing to complain about for this company


  6. "Work is life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Jersey City, NJ
    Current Employee - Manager in Jersey City, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Hillstone Restaurant Group full-time (Less than a year)

    Pros

    Fast-paced, busy, never bored, and lots of interaction

    Cons

    Incredibly long hours, little free time, overall tiring

    Advice to Management

    Recognize hard work, and promote not based on favoritism


  7. "The Standard for Restaurant Groups"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group full-time (More than 8 years)

    Pros

    When you work for Hillstone you really are signing up for the best. In my time with the company I have found that the ones that left with a bad taste in their mouth were typically the ones that had low standards or were simply not cut out for the grind that it takes to be a top company. The benefits and insurance are fantastic, as well as the majority of the older managers and execs within the company.

    Cons

    Hillstone adores the ivy league graduates which is great if Hillstone was a school for hospitality. The current climate is that of a ton of ivy league kids with no real work experience and even fewer with quality leadership ability. There are also a lot of arbitrary decisions made by competing execs leaving culinary and foh teams feeling lost and unsure if what they have been told is right will later get them a slap on the wrist from someone else.

    Advice to Management

    The managers feel the pressure of being unsure what is "spec." As a result the servers and bartenders get too many mixed signals making Hillstone appear inept where they were once the benchmark.

  8. "Consistent Money/High Standards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Bartender in New York, NY
    Former Employee - Server/Bartender in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group full-time (Less than a year)

    Pros

    Steady income, great teammates, set schedule but still flexible, very structured operations, great food!

    Cons

    Like all restaurants, it can be a very stressful environment and like all restaurants, dealing with the general public is terrible. Management is always very young and inexperienced.


  9. "Excellent System, Motivated Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Boston, MA
    Former Employee - Server/Waiter in Boston, MA
    Positive Outlook
    Approves of CEO

    I worked at Hillstone Restaurant Group part-time (More than a year)

    Pros

    I have never worked with such high performing and self starting coworkers at a restaurant before.

    Cons

    Some of the staff treated other staff members very poorly and management did little in the way of intervening.


  10. Helpful (2)

    "Good money, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Winter Park, FL
    Former Employee - Hostess in Winter Park, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Hillstone Restaurant Group part-time (More than a year)

    Pros

    - Hostess' are tipped out so along with your weekly paycheck, you get your tips in cash once a week as well.
    - Great food

    Cons

    - Management claims they are "supportive" of college students, but would often expect you to be available when you have told them far in advance those are the days you have class or an exam
    - Don't have regard for their employees
    - Management seems to have no experience actually managing people
    - Worst management I have ever seen
    - Slowly began dreading going into work because management was always going to be nagging about something
    - If you have a question about something, management would usually talk down to you and demonstrate or explain how to do it in a mocking, childish manner as if you weren't competent enough to be told something like a mature adult
    - Saw many, many people fired and let go for ridiculous reasons. Some of their best employees that were with the company for years would be fired randomly from a small mistake. Basically their actions show they believe if you mess up, they will fire you at the beginning of your next shift rather than maybe talking about an issue and letting it be a warning and speak about termination if the issue repeated.
    - I would give them two stars because the money is good, but management is just that awful the money isn't even worth it. You could find another restaurant in Winter Park with comparable pay that actually has a respectable and efficient management team

    Advice to Management

    Learn how to actually manage a team well enough where employees are motivated beyond the money they make and actually want to help you help the restaurant succeed. Also, showing a general sense of empathy for your employees won't make employees feel more lax about management, but will actually result in employees respecting you and feel you are more approachable.


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