FilterAberdeen, Scotland (UK)
I worked at Hilton full-time (More than a year)
Working for a well known brand looks great on the CV, benefits and the people were great, however the benefits could be difficult to access.
Lack of support, high expectations and lack of communication from senior management when there are problems. Size of a very inexperienced team halved then they wondered why standards slipped after offering little - no support, then making a fairly junior member of staff responsible for it all without supporting her in improving. Working so many hours on such a poor salary meant that by going over salaried wage (40 hours) by just 5 hours a week dropped salary below minimum wage threshold - 50 hour weeks were not unusual. Agreed lieu time was then difficult to redeem due to workload.
Advice to Management
More consistency across the brand - having worked for 2 Hilton brands and having polar opposite experiences shows a lot.
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