Hilton Reviews in Chicago, IL | Glassdoor

Hilton Chicago Reviews

Updated March 16, 2017
40 reviews

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Chicago, IL Area

4.0
Star Star Star Star Star
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Hilton President and CEO Christopher Nassetta
Christopher Nassetta
11 Ratings

40 Employee Reviews

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Pros
Cons
  • Hours can be very challenging for someone who is looking for work life balance (in 68 reviews)

  • Long hours for management; difficult to continue to move up because of the amount of people working for the company (in 111 reviews)

More Pros and Cons

  1. "eCommerce Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ECommerce Manager in Chicago, IL
    Current Employee - ECommerce Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 5 years)

    Pros

    Hilton provides amazing travel benefits! If you love to explore the world, the travel benefits alone are worth being employed by Hilton because not only do they offer heavy discounts on hotels but they also provide employees with enough PTO to take advantage of that perk, while encouraging team members to use all their accumulated days. The eCommerce team members are great to work with. Everyone is helpful, friendly, and fun! Lastly, the company is growing like crazy which will hopefully bring new career growth opportunities.

    Cons

    Very Corporate--since going public, (naturally) Hilton has become very results driven and has lost sight on some of the primary hospitality fundamentals. Results are a top priority when companies go public so it's understandable. Lastly, health insurance is pretty expensive--but they do offer tons of providers to help you choose the best option for you/your family.


  2. "Turn down Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping/Turndown Attendant in Evanston, IL
    Former Employee - Housekeeping/Turndown Attendant in Evanston, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton full-time (More than 3 years)

    Pros

    Making The Entrance Look Amazing & Smell Super Fresh. Meeting New People.

    Cons

    It Didn't Last Very Long, It's A College Town.

    Advice to Management

    Amazingly Great Service. Thankyou For The Opportunity.

    Hilton Response

    Feb 3, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We ... More


  3. Helpful (1)

    "Working at the Hilton was fun, all my co workers were friendly and easy to get along with!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Room Attendant in Carol Stream, IL
    Current Employee - Room Attendant in Carol Stream, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    You make really good money when it's busy, especially in the summer, it's the best time to work there. My checks were sometimes about or over a grand!

    Cons

    Slow season is in winter so you make no money at all! It's mostly based off tips so winter isn't the best time.

    Hilton Response

    Nov 10, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Great Hospitality Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Catering Manager in Chicago, IL
    Current Employee - Senior Catering Manager in Chicago, IL
    Recommends
    Neutral Outlook

    I have been working at Hilton full-time (More than 5 years)

    Pros

    Travel Perks
    Environment
    Employee Culture
    Free Gym Membership
    Development Opportunities

    Cons

    Salary
    Work/Life Balance
    Lack of Autonomy/Empowerment in Role

    Hilton Response

    Oct 7, 2016 – Senior Manager, Talent Acquisition

    Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities ... More


  6. "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent in Kenosha, WI
    Former Employee - Guest Service Agent in Kenosha, WI
    Doesn't Recommend
    Negative Outlook

    I worked at Hilton (Less than a year)

    Pros

    Always areas to work in hotel

    Cons

    Poor top management, they don't recognize hard working employees. Never seem to address staff/guest issues

    Hilton Response

    Aug 3, 2016 – Senior Manager, Talent Acquisition

    Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for ... More


  7. "Hard to leave"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ECommerce Manager in Chicago, IL
    Current Employee - ECommerce Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    Great discounts on hotels
    Great PTO and Maternity
    Flexible schedule

    Cons

    Not much opportunity for growth

    Hilton Response

    Aug 1, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking time to offer your feedback regarding your career advancement. Whenever possible, Hilton strives to promote from within and offer career growth opportunities for our Team ... More


  8. "Guest service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent in Oak Brook, IL
    Former Employee - Guest Service Agent in Oak Brook, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible work schedule
    Great Benefits
    Company cares about worker issues
    Ability to be promoted and move around to different departments

    Cons

    Micro managing at times
    Disordered management throughout the hotel
    Communication gets lost between departments
    Blame is at times passed onto other departments

    Advice to Management

    Improve communication process with all employees not simply your own department


  9. "Wondeful company"

    Star Star Star Star Star
    Former Employee - Director of Food & Beverage in Chicago, IL
    Former Employee - Director of Food & Beverage in Chicago, IL

    I worked at Hilton (More than 10 years)

    Pros

    Great place to work....DoubleTree ...a Hilton family brand

    Cons

    Sometimes long hours....but that is the nature of the business


  10. Helpful (1)

    "guest service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Chicago, IL
    Former Employee - Guest Service Representative in Chicago, IL

    I worked at Hilton full-time (More than a year)

    Pros

    Hilton provides competitive pay. They offer a few different options for medical, dental and vision insurance. They also offer a401k plan.

    Cons

    There seems to be a lack of communication between members of management. Schedule not available until 3 days prior to upcoming week.

    Advice to Management

    Better communication amongst management can go a long way. Also providing a work schedule at least two weeks in advance.


  11. Helpful (1)

    "Looking to better the company I'm working for and to help better myself."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Clerk in Romeoville, IL
    Current Employee - Front Desk Clerk in Romeoville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 10 years)

    Pros

    Love making people happy and giving them what they want.

    Cons

    Early morning I have to get use to it again haven't done it in awhile

    Advice to Management

    Do what you have to do to make your company look better.



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