Hilton Reviews in Dallas-Fort Worth, TX | Glassdoor

Hilton Dallas Reviews

Updated December 9, 2017
185 reviews

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Dallas-Fort Worth, TX Area

185 Employee Reviews

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Pros
Cons
  • It maybe hard to have a work/ life balance (in 86 reviews)

  • Expected to work very long hours (in 141 reviews)

More Pros and Cons

  1. "Great place to grow and learn at a company that takes care of their own"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Addison, TX
    Current Employee - Senior Manager in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    Benefits, travel, team, and flexibility

    Cons

    Large matrix organization, so it can take patience to accomplish your goals

    Advice to Management

    Continue to be transparent and helpful.

    Hilton Response

    Oct 7, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture... More


  2. "Worldwide Reservationist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation in Dallas, TX
    Current Employee - Reservation in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton part-time (More than 5 years)

    Pros

    Good Incentives and good benefits

    Cons

    Vocally very challenging. You have to do this "teaser line" at end of every call and it can strain your vocal cords.

    Advice to Management

    All managers are great!

    Hilton Response

    Oct 7, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. We're team players in everything we do and love to hear about our leaders exemplifying our values. Thank you for your... More

  3. "Event Services Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Services Manager in Dallas, TX
    Current Employee - Event Services Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (Less than a year)

    Pros

    Great travel benefits! Learn a lot about the operational aspect the hotel and event industry~

    Cons

    Management has been lacking and need to find a way to get the team to feel involved!

    Advice to Management

    Communication and team goals

    Hilton Response

    Sep 22, 2017 – Senior Manager, Talent Acquisition

    Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you are not experiencing the working dynamic as you had hoped and one that we strive to... More


  4. "Best company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 10 years)

    Pros

    Awesome benefits; great support from the top down; amazing community partnerships with numerous volunteer opportunities

    Cons

    I don't have any at this time

    Hilton Response

    Sep 8, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. You are an extraordinary hospitality professional and make Hilton a great place to work. We appreciate all you do, keep up the... More


  5. "Guest Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Accountant in Dallas, TX
    Current Employee - Guest Accountant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    No matter what department you are located in we all work as a team to assist each other with any concern.

    Cons

    We are such a big team that it might be hard to see everyone on a daily basis.

    Advice to Management

    Keep doing the amazing job that all of you are doing.

    Hilton Response

    Sep 8, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. You are an extraordinary hospitality professional and make Hilton a great place to work. We appreciate all you do, keep up the... More


  6. "HRCC Virtual Reservations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations and Customer Care in Dallas, TX
    Current Employee - Reservations and Customer Care in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    Share some of the best reasons to work for Hilton? Sorry. Can't think of any.

    Cons

    This is my second time around at Hilton, and why I ever thought that a leopard would change it's spots is beyond me! They will lie to you, worse than a used car salesman. And once you've onboarded, all of a sudden, they change the story. They lie about schedules, they lie about time off, they lie about wages, and worst of all, they lie about job duties. They tell you it's customer service, which is about the furthest thing from the truth. It's sales. Commissioned sales. And if you don't reach their sales goals, they take away your preferred schedule. Which means, if you have children or other responsibilities, they will come in second. They also ask you to not tell the guests calling to make a reservation that you are not on property. Another lie, albeit of omission. They don't want folks to know that every call is counted in your metrics. If you don't book a room on that call, your metrics start to fall. So that person who just wants a little information dings your numbers, and can be treated with less care than someone who wants to book even just one room.
    ***Note*** The location below is incorrect. Hilton now has many agents, like myself, who work at home. But glassdoor's system insists on a location so I used Dallas, as that is where there headquarters are.

    Advice to Management

    STOP LYING!

    Hilton Response

    Oct 10, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide your feedback. We’re sorry to hear that you didn’t have a great experience within our Reservation Sales team at HRCC. We strive to provide a realistic job... More


  7. "Work from Home Reservations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hilton part-time (More than a year)

    Pros

    Working from home, great company, bonus pay, free hotel site visits, huge hotel discounts

    Cons

    Low base pay, frequent phone system issues

    Advice to Management

    None. Overall one of my favorite jobs.

    Hilton Response

    Aug 23, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We... More

  8. "Good Place To Start A Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Management Specialist in Dallas, TX
    Current Employee - Lead Management Specialist in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    Great starting pay, solid benefits, plenty of PTO

    Cons

    Pay increases for promotions and cost of living increases need to be increased

    Advice to Management

    Pay more for promotions and cost of living increases should keep pace with inflation

    Hilton Response

    Aug 15, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great... More


  9. "depends on who you are"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Front Desk Agent in Dallas, TX
    Former Employee - Front Desk Agent in Dallas, TX

    I worked at Hilton (More than a year)

    Pros

    great place to work at look into it

    Cons

    pay at time can depend on what you think about

    Hilton Response

    Aug 23, 2017 – Senior Manager, Talent Acquisition

    Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to... More


  10. Helpful (1)

    "Great if your able to handle back to back calls."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Sales Agent in Dallas, TX
    Current Employee - Reservation Sales Agent in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (Less than a year)

    Pros

    I love that we get to stay at Hilton Hotels for only $35/night if available.
    I love that the schedule is flexible for you to set around what works for you.

    Cons

    -Having to take calls back to back to back can get overwhelming and if you split up your time you feel that your working all day and night.
    - The hourly rate is not good, unless you are exceptional at selling the partnership calls and can get a great incentive for sending callers to HGV and EHI.
    -

    Advice to Management

    Love for you to add extra paid breaks and increase the pay to match other reservations agents.

    Hilton Response

    Aug 15, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great... More


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