Hilton Reviews in Dallas-Fort Worth, TX | Glassdoor

Hilton Dallas Reviews

Updated November 5, 2017
182 reviews

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Dallas-Fort Worth, TX Area

182 Employee Reviews

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Pros
Cons
  • It maybe hard to have a work/ life balance (in 84 reviews)

  • Expected to work very long hours (in 137 reviews)

More Pros and Cons

  1. Helpful (8)

    "Great Perks, Poor Ecommerce Department Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ECommerce Manager in Addison, TX
    Current Employee - ECommerce Manager in Addison, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hilton full-time (More than 5 years)

    Pros

    Competitive pay rate, great paid vacation accrual (4 weeks of PTO in first year), excellent hotel discounts and other perks. Work-life balance is exceptional. One work from home day a week is a great perk. Addison, TX office is well located, and there are some great people who work in eCommerce. The work is not too stressful if you can manage relationships with hotels effectively.

    Cons

    Ecommerce managers have limited levers to that can be used to drive revenue. Franchise hotels don't have to follow recommendations from ecommerce on setting aside budget for digital marketing, so we are forced to rely on cheap/free tactics that can't drive much revenue. Despite not being given the proper tools to drive results, we are expected to deliver them nonetheless.

    Ecommerce leadership is weak, disconnected and opaque, all the way up to CLR (one of our VPs). I don't believe they try to be secretive, I just don't think they possess the skills and expertise to effectively set annual strategies, milestones and communicate their vision properly. As a result, the department feels directionless, has been passed around to numerous senior executives, and is now being gutted to bolster the ranks of the current executive's pet discipline - destination marketing.

    Favoritism runs rampant and substandard employees have been fast tracked into middle management roles because they latched onto the right coattails, despite having glaring skill set and knowledge gaps (one of them promoted to director of social media after less than a year as a senior manager without knowing how Facebook ads work - seriously). Office politics exist everywhere, but Hilton is the worst example of it I have seen in my long career. Your performance doesn't matter as long as your managers like you as a person.

    The good news is myself and a few lucky others survived the PNG purge and will continue to make good money with a good work-life balance after the dust settles. I feel bad for those who are having to take a demotion or look outside the company to achieve one executive's power play. The bad news is the ones who prevent the department from excelling are still running it. I give it a few more years before they just fold eCommerce into a more competently run part of the organization, like Advice or Revenue Management.

    If we had the same strong leadership present in those departments, we might be growing in size and company influence. Too bad we don't.

    Advice to Management

    Focus more on delivering for your people instead of sucking up to your stakeholders. There is more to leadership than playing politics. Open communication and honesty is a good start. Being vague while claiming transparency leads to fewer short term tough conversations, but it leads to more long term trust and credibility issues from those you lead. Hopefully you can figure it out some day, but I certainly wouldn't bet my life savings on that happening.

    Hilton Response

    May 3, 2017 – Senior Manager, Talent Acquisition

    We appreciate the time and effort you’ve taken to share feedback. Our aim is to be the most hospitable place for our guests, and also our Team Members. Based on your review, there are things that we... More


  2. "Forbes Got It Right - Best Place To Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Director of Revenue Management in Addison, TX
    Current Employee - Assistant Director of Revenue Management in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    Sense of community, ability to innovate within organization, support from all levels of leadership. Benefits, work-from-home privileges, and PTO allowance are generous. There's a lot of latitude for ownership, room for mistakes, and loads of growth opportunity.

    Cons

    We're ambitious, so if you struggle with self management and time management, you may run into frustration. But this place challenges you to bring your best self, and provides all the support and room you need to do so.

    Hilton Response

    Apr 26, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture... More

  3. "Great place to work with ample growth opportunities!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Specialist RMCC in Addison, TX
    Current Employee - Project Specialist RMCC in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 5 years)

    Pros

    People, perks, work-from-home benefits, culture, growing department

    Cons

    Task redundancy, easy to become complacent in role

    Advice to Management

    More offsite work events

    Hilton Response

    Apr 26, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great... More


  4. "I can't believe I get paid to do this!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Specialist in Addison, TX
    Current Employee - Revenue Specialist in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (Less than a year)

    Pros

    Fantastic schedule, travel benefits and plenty of events and opportunities to build as a team.

    Cons

    Workload is a little uneven for people in the same position.

    Advice to Management

    More benefits and events for employees that like to include their family would be great!

    Hilton Response

    Apr 26, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great... More


  5. "RMCC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Management in Addison, TX
    Current Employee - Revenue Management in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 5 years)

    Pros

    Fantastic work/life balance, innovative culture, supportive leadership

    Cons

    You can get paid more at competing companies, but you can't beat the culture here.

    Hilton Response

    Apr 18, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. We acknowledge that employees have responsibilities outside of work and we do what we can to help them better manage these... More


  6. "Revenue Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Analyst in Addison, TX
    Current Employee - Revenue Analyst in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    Travel perks.
    Fun out of work activities that are held by the company.
    Excellent team members to utilize as resources.
    Plenty of room for growth in your career.
    Fun environment to work in.

    Cons

    Early hours, but you get done with your work day earlier.

    Hilton Response

    Apr 18, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. Advancement opportunities happen if and when we have very specific business needs, and many other factors weigh in as well. We... More


  7. Helpful (2)

    "Very Well-Supported"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Manager in Addison, TX
    Current Employee - Revenue Manager in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    We have a generous PTO package, good benefits, and a lot of perks outside the paycheck: the opportunity to work from home, somewhat flexible work hours, and often food provided at the office.

    Cons

    Since my specific job is done remotely from the teams I and my peers work with anyway, it'd be useful to be able to work from home full-time.

    Advice to Management

    Some of the technology systems are outdated. Let's get new, current versions out there, with fewer bugs.

    Hilton Response

    Apr 26, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great... More

  8. "Very outspoken friendly person with a great smile."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Prevention Officer in Dallas, TX
    Current Employee - Loss Prevention Officer in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    Friedly environment, very clean, helpful associates, very welcoming, some employees have positive attitudes, and team meetings are kept to professional level.

    Cons

    Rudeness in some departments, favortism, lack of professionalism in some departments.

    Advice to Management

    Need to get with problem associates to be retrained or corrected.

    Hilton Response

    May 3, 2017 – Senior Manager, Talent Acquisition

    Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you are not experiencing the working dynamic as you had hoped and one that we strive to... More


  9. Helpful (1)

    "Great Place To Start a Career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Manager in Addison, TX
    Current Employee - Revenue Manager in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    - Working in the Revenue Management I have by far the best Work/Life Balance ever experienced in my 10-year Hospitality career.
    - Expanding department with endless advancement opportunities.
    - Leadership takes your concerns seriously and works to resolve issues immediately.

    Cons

    - Office diversity could use a little help.
    - Benefits are best in the among any company, but base compensation could be improved.

    Advice to Management

    Considering that the cost of living in Dallas is on the rise, yearly cost of living increase that are not a part of our performance merit would be helpful.

    Hilton Response

    Apr 18, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture... More


  10. "Revenue Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Addison, TX
    Current Employee - Anonymous Employee in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time

    Pros

    Flexible
    Work from home once a week
    Hotel discounts
    25 days of PTO a year
    Good culture
    Fun events
    Great restaurants near by

    Cons

    Stuck in same position for years
    Over achieving wont always get you places
    They care more about personality than being smart

    Advice to Management

    Try to make the RMCC less cliquey

    Hilton Response

    Apr 18, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide your feedback. We provide a number of training tools and resources for our Team Members to leverage in order to succeed. We encourage you to speak with your... More


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