Hilton Garden Inn Reviews | Glassdoor

Hilton Garden Inn Reviews

Updated July 18, 2018
591 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Christopher Nassetta
84 Ratings

591 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Love working with and meeting new people from all different parts of the county/world" (in 22 reviews)

  • "Great People to work with since I love working with people" (in 19 reviews)

Cons
  • "Low pay, poor work environment poor communication from management and supervisor" (in 19 reviews)

  • "very high turnover so they are short staffed some issues with management" (in 12 reviews)

More Pros and Cons

  1. Helpful (3)

    "Assistant General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in Albuquerque, NM
    Current Employee - Assistant General Manager in Albuquerque, NM
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton Garden Inn full-time (More than a year)

    Pros

    Amazing staff from the front desk, through management, and all the way to corporate and ownership. Exceptionally accommodating and helpful staff. Room for growth with promotions from within.

    Cons

    As with any hospitality fields, some guests will be difficult to please. However, for every difficult guest there are 2-3 friendly and fun guests.

    Advice to Management

    Keep doing what you're doing.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Garden Inn full-time (More than 10 years)

    Pros

    Great benefits and company culture.

    Cons

    The hours can be long.

  3. "Great work environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA

    I worked at Hilton Garden Inn full-time (Less than a year)

    Pros

    Great coworkers
    Great work environment
    Great location

    Cons

    I don't have much to say


  4. "Front desk"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Garden Inn part-time

    Pros

    Cheap hotel when travel, flexible hours.

    Cons

    Standing long time other than that can't think off.


  5. Helpful (1)

    "Favoritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hilton Garden Inn full-time

    Pros

    Free food
    Shifts are only 6-7 hrs

    Cons

    Management does not care about you. Will not value you as an employee, cut your hours in favor of new employees who quit within a week or month.


  6. "Poor management Bristol, VA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Bristol, VA
    Former Employee - Front Desk Agent in Bristol, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hilton Garden Inn full-time (More than a year)

    Pros

    Loved meeting guests and building a relationship with them on a professional level.

    Cons

    Poor management, no raises, no holiday pay, no benefits, lack of communication.

    Advice to Management

    Management should work some night shifts instead of leaving at 5 or before.


  7. Helpful (1)

    "Its okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Garden Inn full-time

    Pros

    Have descent benefits, good company discounts to stay at different locations

    Cons

    Terrible at paying people that deserve it. Give lazy people more money then the actual hard workers. Some of the managers take way to many vacations and are no help with anything.

  8. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Las Vegas, NV
    Current Employee - Housekeeper in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Garden Inn part-time (Less than a year)

    Pros

    A depeer insight in then hospitality industy

    Cons

    Unreasonable time for anything to get accomplished and thats every deprartment !

    Advice to Management

    Need better management staff and better training on how managers should act


  9. "Guest Services Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton Garden Inn full-time (More than 3 years)

    Pros

    Decent pay, benefits, professional staff

    Cons

    Busy, lots of guest luggage to store, lack of communication from management

    Advice to Management

    Send out weekly memos to your front office staff to communicate more effectively


  10. "Night Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Milford, CT
    Current Employee - Anonymous Employee in Milford, CT
    Doesn't Recommend
    Positive Outlook

    I have been working at Hilton Garden Inn full-time (More than a year)

    Pros

    Free food sometimes, laid back work environment, you meet a lot of nice guests.

    Cons

    Management can be a little disorganized sometimes. Some customers make you hate your job sometimes. The building needs a renovation badly.


Showing 591 of 600 reviews
Reset Filters