Hilton Garden Inn Reviews | Glassdoor

Hilton Garden Inn Reviews

Updated September 19, 2018
609 reviews

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3.4
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Christopher Nassetta
88 Ratings

609 Employee Reviews

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Pros
  • "Love working with and meeting new people from all different parts of the county/world" (in 22 reviews)

  • "Great People to work with since I love working with people" (in 19 reviews)

Cons
  • "Employ attrition is high due to low pay with high employer expectation" (in 20 reviews)

  • "Upper management was always changing" (in 13 reviews)

More Pros and Cons

  1. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Orange Beach, AL
    Former Employee - Operations Manager in Orange Beach, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton Garden Inn full-time (More than 3 years)

    Pros

    Amazing Hotel to work for. The staff was like family and the management company Innisfree was such an amazing company. The culture and core values were top notch! They truly care for each and everyone of their employees!

    Cons

    Nothing bad to say about this property!

    Advice to Management

    Keep up the good work... Amazing property!!!


  2. "Night Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA

    I worked at Hilton Garden Inn full-time (Less than a year)

    Pros

    Great Coworkers, Great Environment, Great Location

    Cons

    Not many cons to bring up

  3. "bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender/Customer Service in Henderson, NV
    Former Employee - Bartender/Customer Service in Henderson, NV

    I worked at Hilton Garden Inn full-time

    Pros

    Great customers love working and feeling appreciated

    Cons

    turnover rate was high for company

    Advice to Management

    thank you for opportunity


  4. "Coworkers were a team and everyone worked together."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Spring, TX
    Former Employee - Customer Service Representative in Spring, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hilton Garden Inn full-time (More than a year)

    Pros

    The shifts available were flexible and good working hours.

    Cons

    Had to request time off 3-6mos in advance.

    Advice to Management

    Enjoyed working at HGI, just needed more people to help share roles.


  5. "Unsafe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hilton Garden Inn full-time

    Pros

    Good industry. You get to meet people from all over the word. Nights are usually slow except for weekends.

    Cons

    Work alone over night with no security.
    Crazy people in and out of the hotel.
    Left alone at the front desk with money.
    Unsafe.


  6. "Not bad, good place to launch hospitality career"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Garden Inn full-time

    Pros

    Very familial, for the most part everyone got along.

    Cons

    Worked at a franchise location so alot of direct Hilton perks were missed.


  7. "growth opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in McLean, VA
    Current Employee - Anonymous Employee in McLean, VA
    Neutral Outlook
    No opinion of CEO

    I have been working at Hilton Garden Inn part-time (More than a year)

    Pros

    great company, team is great and works really hard to keep the guest happy

    Cons

    no growth opportunity, no scheduling flexibility

    Advice to Management

    Work with the team you have to make them more of an asset because you can cut down on turnover if your team feels you actually care about them.

  8. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Garden Inn full-time

    Pros

    Hilton Hotel Discounts
    Making Connections
    Making a difference

    Cons

    Employee discounts are based on property specific preferences


  9. "Do not work for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albuquerque, NM
    Former Employee - Anonymous Employee in Albuquerque, NM
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hilton Garden Inn full-time

    Pros

    Some of the co workers were nice.

    Cons

    Upper management was awful! They don’t train you and completely ignore you. They play favorites and the pay is garbage.

    Advice to Management

    Find someone who knows how to run a hotel correctly. Treat your employees like equals and train your co workers!


  10. "Bartender"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Garden Inn full-time

    Pros

    Discounts... flexible schedule...not open too late

    Cons

    Slow seasons.....business can be very slow sometimes


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