Hilton Grand Vacations Reviews | Glassdoor

Hilton Grand Vacations Reviews

Updated August 17, 2017
383 reviews

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3.4
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Approve of CEO
Hilton Grand Vacations President Mark Wang
Mark Wang
207 Ratings

383 Employee Reviews

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Pros
Cons
  • In the call center across the street from the actual corporate office , anything goes (in 11 reviews)

  • No real room for growth, management has been in their positions forever (in 6 reviews)

More Pros and Cons

  1. Featured Review

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Las Vegas, NV
    Current Employee - Sales Manager in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time (More than 5 years)

    Pros

    The professional work environment is second to none. The quality of the culture is something that this industry strives for but rarely achieves. People who work here have a career, not a job.

    Cons

    It is a results based business, so sometimes good people don't make it. Sales is not for everyone and the really good ones make it look easy. It is not an easy job and it is not for everyone.

    Advice to Management

    Continue the path that you are currently on. It is effective and working.

    Hilton Grand Vacations Response

    May 30, 2017 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide feedback. Your comments are appreciated and valued. Hilton Grand Vacations works diligently to promote an enthusiastic work environment... More


  2. "Reservations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time (More than a year)

    Pros

    Good pay, great teamwork, benefits

    Cons

    micromanagement, sales pressure, constant policy change

    Hilton Grand Vacations Response

    Aug 16, 2017 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and offer feedback. As you know, it is our desire to be competitive in our industry and offer the best to our HGV Team Members. It's nice to be... More

  3. "They Try"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Orlando, FL
    Current Employee - Reservations Agent in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time (Less than a year)

    Pros

    PTO, shifts starting at all hours of the day, great hotel stay perks

    Cons

    In the call center across the street from the actual corporate office , anything goes.....

    Advice to Management

    Try to maintain your professionality

    Hilton Grand Vacations Response

    Aug 11, 2017 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our HGV values and sharing our vision of hospitality in everything you do. Keep up the... More


  4. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time

    Pros

    Great place to work with benefits and perks like discounted hotel nights. Team collaboration is encouraged, and team members are all a part of making you a success.

    Cons

    Maintaining positivity and consistency through the leaner times

    Hilton Grand Vacations Response

    Aug 8, 2017 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and offer feedback. As you know, it is our desire to be competitive in our industry and offer the best to our HGV Team Members. It's nice to be... More


  5. "Please CHANGE THE MUSIC EVERY ONCE IN A WHILE!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Representative in Las Vegas, NV
    Current Employee - Outbound Sales Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Hilton Grand Vacations full-time (More than a year)

    Pros

    Managers are ok to work with. The work isn't physical. You can make a lot on commission.

    Cons

    The music. The music. The music! Not everyone likes that corny pop, rap and hip hop of today. It drives me nuts!! Switch the music up every once in a while. It kills morale, when you play the same music everyday. How about some classic rock, 80's music, slow jams, 90's R&B, or country.

    Advice to Management

    Stop assuming everyone loves your type of music. Just because you like your music doesn't mean other people like it. That's a selfish attitude. I thought we were trying to build morale and diversity here.

    Hilton Grand Vacations Response

    Aug 18, 2017 – Human Resource Project Specialist

    Thank you for providing us with your feedback. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know... More


  6. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY
    No opinion of CEO

    I have been working at Hilton Grand Vacations full-time (Less than a year)

    Pros

    POTENTIAL great pay, good working hours.

    Cons

    Tough job, can be cut for performance within 90 days

    Advice to Management

    None

    Hilton Grand Vacations Response

    Aug 1, 2017 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our HGV values and sharing our vision of hospitality in everything you do. Keep up the... More


  7. "Call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time

    Pros

    Great place to work , opportunity to grow

    Cons

    If you like to work under pressure these is your place

    Advice to Management

    None

    Hilton Grand Vacations Response

    Jul 25, 2017 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our HGV values and sharing our vision of hospitality in everything you do. Keep up the... More

  8. "What an ARROGANT, MEAN, & CRUEL company to work for!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Caller in Las Vegas, NV
    Current Employee - Outbound Caller in Las Vegas, NV
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Hilton Grand Vacations full-time (More than a year)

    Pros

    Nothing . Zero. I can't think of anything

    Cons

    They expect you to come to work with cancer!!!You can't afford to miss one day in the first 3 months or you're fired. None of the managers care about you. They just care about making sales to increase their paycheck.

    Advice to Management

    Give people who are sick a break. It's not all about you. Start respecting and caring about people. Creat an environment where you respect everyone. Disabled, minorities, the sick etc

    Hilton Grand Vacations Response

    Aug 16, 2017 – Human Resource Project Specialist

    Thank you for providing us with your feedback. We take these issues very seriously and want to improve the situation. Though we strive to promote a positive working environment, it sounds from your... More


  9. "Team lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hilton Grand Vacations full-time (More than 3 years)

    Pros

    Gain a lot of experience

    Cons

    Low pay and a lot of pressure while all the staff you manage makes double paycheck.

    Advice to Management

    Should understand that staffs are not disposable.

    Hilton Grand Vacations Response

    Jul 25, 2017 – Human Resource Project Specialist

    Thank you for taking time to give us a review and provide feedback regarding pay. Hilton Grand Vacations takes pride in providing fair compensation and a culture of recognition that matches each... More


  10. "This company is going places!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time (More than 8 years)

    Pros

    The sooner you can get in, the better. This company is going places!

    Cons

    Growing pains, but this company IS growing. Compare to competitors that are on hiring freeze...

    Hilton Grand Vacations Response

    Jul 10, 2017 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our HGV values and sharing our vision of hospitality in everything you do. Keep up the... More


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