Hilton Grand Vacations Reviews

Pros

Let me start by saying I rarely write reviews for anything, however I felt the need to write this one. I started working for Hilton Grand Vacations call center in Las Vegas in September 2013. I landed there after being fed up with the fly by night companies. My plan was to work in the call center for 6 months and transfer to selling timeshare. Needless to say that didn't happen. Never did I imagine working in a call center...

Cons

Standing on my feet all day.

Advice to Management

Keep Striving For More Vacation Destination

Pros

The team was amazing. I loved talking to them and being able to get to know every single one. It’s a small department so it’s nice to talk to each other when it’s not busy and build great friendship. It was also nice to become friends with the guests as well and have great conversations.

Cons

The hours start in the morning and end at night. It sort of kills my mood to wanna do anything afterwards because I’m tired. I was scared I wouldn’t have time to study for classes or get homework done.

Pros

Benefits, fun atmosphere, great co-workers

Cons

Unrealistic expectations at what to expect

Pros

Great benefits, colleagues are helpful, ability to meet people from all over the world.

Cons

Occasionally you will deal with very angry guests. If you can’t handle people yelling at you from time to time then maybe it’s not the job for you. Otherwise everything else is good

Pros

Lots of down time to look for a better job

Cons

Poor egotistical and condescending management, unprofessional and disrespectful communication, favortism, boot-licking culture. major politics, bullying staff, no proper training,unhappy attitudes and interactions with hotel staff, HGV the company has a bad reputation, too many bosses with different people giving different answers about job duties, there are no clear goals or direction leading to a confusing and disastrous...

Advice to Management

Take a class for people skills

Pros

Colleagues are wonderful and you get an opportunity to make serious money if you can sell!

Cons

The Parc Solei Campus is not a great place to work as a female Sales Executive. There was a certain Director level Leader who was very inappropriate and harassed multiple women day in and day out. Nothing was done all while he made for a hostile, uncomfortable, and scary work environment. Hilton talks about their values but leadership are not reflective of those values they speak of.

Advice to Management

Take a long hard look at your leaders and ensure you have a comfortable work environment for everyone to try and succeed in. How can Sales Executives come to work when they are being sexually harassed and try and make their quotas? It’s a shame because this place has potential for the timeshare industry.

Pros

Schedule,PTO, healthcare and hotel and resort discounts.

Cons

Hilton Grand Vacation’s is the type of company that is always looking out for themselves. When your struggling to hit certain numbers being on a written or final is not enough they also take 50% of your commission which is costing me over $1300! It’s like a high school playground inside the call center. It’s all about favoritism. There is so much drama it’s unreal. When the company wants you gone they definitely make...

Pros

Work-life balance is great. Multiple areas for growth

Cons

Didn't have any during my work there

Advice to Management

Keep up the good work