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Hilton Grand Vacations

Engaged Employer

Hilton Grand Vacations

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Hilton Grand Vacations Reviews

3.5

58% would recommend to a friend

(1197 total reviews)

President Mark Wang

Mark Wang

75% approve of CEO

Ratings by category

3.8

Diversity & Inclusion

3.7

Compensation and Benefits

3.5

Culture & Values

3.4

Career Opportunities

3.4

Work/Life Balance

3.2

Senior Management

Ratings distribution

5 stars

30%

4 stars

27%

3 stars

22%

2 stars

9%

1 star

12%

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "The benefits and hotel discount perks are great but the company goes above and beyond to make HGV the best place to work in Orlando.(in 143 reviews)
  • "Great pay a challenge everyday(in 54 reviews)
  • "Great people and management to work with.(in 42 reviews)
  • "Great training and lots of support(in 26 reviews)
  • "You can make good money and has good benefits.(in 26 reviews)
Cons
  • "term planning and poor management.(in 68 reviews)
  • "Management is unwilling to listen to employee feedback and suggestions.Supervisors and managers display blatant favoritism towards certain employees.(in 25 reviews)
  • "Some managers don't show they value their team members.(in 22 reviews)
  • "Hard work long hours .(in 17 reviews)
  • "I mean, you could be a lead or a supervisor in 10 years or so if one of the leads or supervisors leave.(in 14 reviews)

Ratings by Demographics

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Found 1,197 of over 1K reviews

Updated Nov 30, 2023

    1. 5.0
      Nov 30, 2023
      Special Events Coordinator
      Former Employee, more than 1 year
      Virginia Beach, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Loved my time there, it was probably the best job I will ever have. Fresh out of college and making 60k after commission bonuses was not a bad gig

      Cons

      Not a whole lot of room to advance in this role yet, pay is very good for needing no experience, time share so its an icky and immature industry

      1. 2.0
        Nov 28, 2023
        Inside Sales Representative
        Former Employee, more than 1 year
        Sedona, AZ
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Opportunities to sale, former manager Jimmy was the very best, comfortable facilities, pay for real estate license training

        Cons

        Won't let you prepare for the real estate license test, majority of the managers are not trained to be leaders

      2. Join the Hilton Grand Vacations team
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        1. 3.0
          Oct 30, 2023
          Inbound Sales Representative
          Current Employee, more than 3 years
          Las Vegas, NV
          Recommend
          CEO Approval
          Business Outlook

          Pros

          They have a strong training program if you've never done phone sales. The knowledge provide can be applicable to many other fields of sales. It is a revolving door company mostly due to management and high pressure sales. They encourage competition on the floor and can sometimes create a toxic environment. The benefits are great and the pay is average. It takes a lot to be top tier commission and the stress can take a toll on mental health. Overall I think it's a great way to be introduced to solid sales strategies and can definitely help give you experience to move on somewhere else.

          Cons

          As above so below . Read above

          1. 1.0
            Nov 15, 2023
            Finance
            Former Employee, more than 8 years
            Orlando, FL
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Competitive compensation (...IF they like you; if not, not so much) Nice office Some decent company events

            Cons

            CEO seems too focused on 'fun' like celebrity golf tournaments, corporate sponsored pop concerts and travel instead of on the business HR is a department to fear, allegedly with 'files' on everyone Frequent examples of blatant and inexplicable favoritism and scapegoating

            1
            1. 5.0
              Nov 25, 2023
              Sales Representative
              Current Employee, less than 1 year
              Chicago, IL
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Great pay. Great work life balance.

              Cons

              The suburbs location can be slow at times.

              1. 1.0
                Sep 2, 2023
                Vacation Sales Representative
                Current Employee, less than 1 year
                Washington, DC
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Hotel discount and free meals

                Cons

                During training, management will intentionally deceive new hires by promising grandiose compensation and boasting about how they’ve purchased their home or even showing their commission checks off. It’s a scam. What they don’t share are the inequities big being a sales person who’s a black man compared to the rest. Women are the top performers. I’ve seen at least four black Men when I started just recently they all left the company in a matter of weeks to two months. None of them were producing sales. Management gives favoritism to top performance because it was to make its bonus as well marginalizing others. Management doesn’t even know how to follow its own company guidelines toward harassment and procedures. It is a terrible work eviorment and very toxic. And I can honestly say that it is the worse career decision I’ve ever made.

                3

                Please know that we take concerns such as yours very seriously. This is not the kind of environment HGV fosters. Please reach out to HGVTeamMemberRelations@HGV.com if you would like to discuss further.

                1. 2.0
                  Nov 26, 2023
                  Brand Ambassador
                  Former Employee, more than 1 year
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Discounts around the world Brand recognition

                  Cons

                  Lack of training and growth Inadequate pay structure

                  1. 5.0
                    Nov 18, 2023
                    General Manager
                    Current Employee
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Truly Team member, Owner and Guest driven to deliver exception vacation memories

                    Cons

                    locations for movement into more remote areas -

                    1. 1.0
                      Aug 6, 2023
                      Sales Representative
                      Current Employee, more than 1 year
                      Las Vegas, NV
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      A lot of tours, good looking clients coming in, tours with money. Hilton brand sells itself.

                      Cons

                      If you are not in the CLICK you will slowly be pushed out. It is a revolving door of salespeople coming and going. They have a tier of the best to worst tours and if you fall down on the line up you will get the lower tier tours. They hire people based on what the click wants/thinks, people stay here for YEARS and it’s the same management deciding everything. If you work here-try hard to not make anyone upset or angry or they will force you out. And there will be no second chances, they make it difficult for returnees. One hit wonder and that’s it. Also the people on FLMA can come and go as they please with no rhyme or reason. Literally can just walk in or out depending on tours and tour flow and take weeks off and nobody will say anything leaving the new salespeople to pick up the slack. I love this company but the way it’s run 👎🏻 They promote people who can’t close.

                      3
                      1. 3.0
                        Nov 13, 2023
                        Assistant Manager Front Office
                        Current Employee, more than 1 year
                        Las Vegas, NV
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Great environment, good management overall

                        Cons

                        Rude Customers, Annoying policies, constant backlash

                      Viewing 1 - 10 of 1,197 Reviews
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                      Hilton Grand Vacations Reviews FAQs

                      Hilton Grand Vacations has an overall rating of 3.5 out of 5, based on over 1,241 reviews left anonymously by employees. 58% of employees would recommend working at Hilton Grand Vacations to a friend and 50% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Hilton Grand Vacations employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Hilton Grand Vacations. This rating has decreased by -8% over the last 12 months.

                      58% of Hilton Grand Vacations employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Hilton Grand Vacations 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Hilton Grand Vacations to be management, career development, benefits and the cons to be culture .

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                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      QC Specialist II

                      When someone says “We are eager to fill this position, we have no timeline but it should not drag out,” what are the chances I’m selected? This was at the third round interview, last Tue (5d ago) when I was told I should hear from HR next. The job was posted 30+ days ago. I applied for it on 10/22 and the interview process started 11/6 with an HR screening phone call.

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                      IT Specialist

                      Passed 2 interviews with a board of education, they told me to wait for HR confirm and contact me , been 3 weeks since then, when should I expect to receive callbacks or emails??

                      1
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                      Cloud Performance Engineering Lead

                      Workday interview tips needed. The role I am applying to is a site reliability engineer role. I am not sure what to expect. Of course it’s a technical role so I do expect those questions. I am wondering if they go extra hard and how many rounds? I read somewhere that they do 5 rounds. Either way any tips are@welcome.

                      1
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                      Glassdoor has 1,241 Hilton Grand Vacations reviews submitted anonymously by Hilton Grand Vacations employees. Read employee reviews and ratings on Glassdoor to decide if Hilton Grand Vacations is right for you.