Hilton Grand Vacations Reviews | Glassdoor

Hilton Grand Vacations Reviews

Updated June 15, 2018
474 reviews

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3.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Hilton Grand Vacations President Mark Wang
Mark Wang
256 Ratings

474 Employee Reviews

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Pros
Cons
  • "In the call center across the street from the actual corporate office , anything goes" (in 11 reviews)

  • "There is no room for growth unless you are in the right click" (in 6 reviews)

More Pros and Cons

  1. "Very energetic and lively work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time (Less than a year)

    Pros

    Everyone is very supportive and professional.

    Cons

    Nothing negative to say about this

    Advice to Management

    Keep it going. Looking good.

    Hilton Grand Vacations Response

    May 30, 2018 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our HGV values and sharing our vision of hospitality in everything you do. Keep up the... More


  2. "Reservations Marketing Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time

    Pros

    So comfortable and great environment to work

    Cons

    SOME POSITIONS PAID TO LESS

    Hilton Grand Vacations Response

    Jun 18, 2018 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our HGV values and sharing our vision of hospitality in everything you do. Keep up the... More

  3. "Concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hilton Grand Vacations full-time

    Pros

    Flexible work schedule, bonuses incentive, easy job

    Cons

    Management always changing, work tasks change all the time, no consistency

    Advice to Management

    Treat your employees like people and not a number. Look at the bigger picture than only caring about hitting numbers and goals.

    Hilton Grand Vacations Response

    Jun 13, 2018 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide feedback. We acknowledge that Team Members have responsibilities outside of work and we do what we can to help them better manage these... More


  4. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Hilton Grand Vacations full-time

    Pros

    perks, hotel discounts great benefits you can travel anywhere very discounted with Hilton sister properties

    Cons

    the pay was non negotiable. annual increase was very low

    Hilton Grand Vacations Response

    Jun 13, 2018 – Human Resource Project Specialist

    Thank you for providing us with your feedback. With regard to compensation, Hilton Grand Vacations takes pride in providing fair compensation and a culture of recognition that matches each Team... More


  5. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Orlando, FL
    Former Employee - Administrative Assistant in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton Grand Vacations full-time (More than 3 years)

    Pros

    Care about employees - lots of events to celebrate the team
    The company feels like a family
    Offer charity/volunteer work for the community
    Lots of opportunities to advance

    Cons

    Really can't think of any

    Hilton Grand Vacations Response

    May 24, 2018 – Human Resource Project Specialist

    Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed your time working at Hilton Grand Vacations and promoting our... More


  6. "Safety and Security Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hilton Grand Vacations full-time

    Pros

    *Hilton employee rewards and great benefits.

    *Deep discount on rooms.

    *Fish Tank in office

    Not many other Pros

    Cons

    Downside

    Micro Managing,
    Supervisors seem to be very unknowable
    No free food, Cameras everywhere watching you every second, Even some cameras pointing in inappropriate areas. Overly complex with simple tasks. all about sales

    Hilton Grand Vacations Response

    Jun 5, 2018 – Talent Acquisition

    Thank you for providing us with your feedback. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. While... More


  7. "Amazing internship experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very friendly and supportive environment. Company’s culture is truly incredible! Managers and colleagues make you feel very appreciated! Internship experience was not only helpful for personal development, but fun as well! I feel like I’ve grown so much within a few months, couldn’t be happier about my experience with HGV!

    Cons

    Can’t think of any disadvantages, everyone is very respectful, the leadership is making sure to move the company forward and to improve work environment

    Advice to Management

    Keep doing what you are doing - make team members feel happy and appreciated!

    Hilton Grand Vacations Response

    May 17, 2018 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide feedback. We're team players in everything we do and love to hear about leaders who exemplify our values. Hilton Grand Vacations works... More

  8. "Hilton Grand vacations does not pay well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Technician in Orlando, FL
    Current Employee - Maintenance Technician in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hilton Grand Vacations full-time (More than a year)

    Pros

    You can receive 50% off any Hilton hotel when available which is a long shot

    Cons

    They under pay and over work their employees

    Advice to Management

    Pay what your employees are worth and raises should not be the same all across the board.

    Hilton Grand Vacations Response

    May 31, 2018 – Human Resource Project Specialist

    Thank you for taking the time to provide your feedback. Hilton Grand Vacations offers fair and competitive compensation along with the benefits and programs that weigh into our overall total... More


  9. "Full Time Corporate Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hilton Grand Vacations full-time

    Pros

    You must enter at least 5 words for Pros.
    N/A

    Cons

    Too much Workplace politics. The only way to move up if you are a friend with someone.
    Also, when a new position is open, It will secretly be filled up. Don't get me wrong, they will post it on the public company website for a few hours or 24 hours at most and take it down QUICK. Only that specific person will be allowed and consider to apply for it. No opportunity will be given to anyone else, Not even more senior employees. This practice has been going on for years at this company. If you are a hard working employee and getting things done, you will not get anywhere in this company. Period.

    Advice to Management

    Take some ethics Course/Training

    Hilton Grand Vacations Response

    Jun 19, 2018 – Human Resource Project Specialist

    Thank you for taking the time to submit this review and offer your feedback. Hilton Grand Vacations is committed to creating a comfortable, transparent and positive environment for our Team... More


  10. Helpful (1)

    "Fun, Professional and great support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Washington, DC
    Current Employee - Sales Executive in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time (More than a year)

    Pros

    Management provides great opportunity and support. Fair in giving everyone a shot at success. You must be willing to work hard, show up on time and put in the effort for success.

    Cons

    The tours and guests, in this industry, are tough. You need to have thick skin and be able to shake it off. Fun short days most of the time.

    Advice to Management

    Will come back to this one.

    Hilton Grand Vacations Response

    May 9, 2018 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide feedback. We're team players in everything we do and love to hear about leaders who exemplify our values. Thank you for your commitment... More


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