Hilton Grand Vacations Reviews

Pros

Let me start by saying I rarely write reviews for anything, however I felt the need to write this one. I started working for Hilton Grand Vacations call center in Las Vegas in September 2013. I landed there after being fed up with the fly by night companies. My plan was to work in the call center for 6 months and transfer to selling timeshare. Needless to say that didn't happen. Never did I imagine working in a call center selling vacation packages could be so lucrative. My first full year in I made 80k. Not only was the money great but so were the people I worked with as well as management. You form a family bound. The company acknowledges their employees with Award Ceremonies, Dinners at 5 star restaurants. Auctions giving away thousands in merchandise from Tv's, vacations, jewelry etc. Spiffs which involved Amex and Visa gift cards. After 2 (1/2 )years, I decided to follow my passion of selling timeshare but not for Hilton. Needless to day after about 6 months and hoping from company to company the grass was not greener on the other side. I returned back to Hilton and was ecstatic about being back. I transferred to Chicago excited that Hilton had a similar position in Chicago selling same vacation packages face to face to hotel guest. Giving me the opportunity to be around family while not giving up what I absolutely loved. Had this position not been here in Chicago I would still be in Las Vegas. They don't put a cap on your earning potential so you truly create your own paycheck. The team travel program is Top Notch.

Advice to Management

Keep Striving For More Vacation Destination

Pros

Its one big family working together

Pros

Work-life balance is great.
Multiple areas for growth

Advice to Management

Keep up the good work

Pros

Inclusive safe friendly work environment

Advice to Management

Promote more from within each department not so much inter-departmental

Pros

The give the opportunity to growing in to the Careers.
Great discounts hotel Rate with Hilton word Wide
The hotel GM love empowering the team, and love take time with each team members
It a great Company love to work with the heart.

Advice to Management

Need to listen the TMs, need to create a unique standard to be equally between all properties.
Need to add more reduce the unit from housekeeper or bring more time on each unit to create a great experience to the guest, the supervisor need to work with team work.
Need more tool to improve the duties in all departments. Need more activities for overnight and second shift. Front offices leader need involved with other department to understand how they works. Need to increase the salary for HK & Eng they work very hard they deserve.
Extra note:
If properties fix the cons and the management work with my advice it’s the perfect company of the world.

Pros

Pay, bonuses, snacks and drinks available.

Pros

Easy money. Good benefits and Hotel perks

Advice to Management

Pay attention and contribute valuable information to your sales team.

Pros

Great pay and benefits. You will find some of the best co-workers you will ever work with. HGV does their best to make the work environment relaxed by catering food and spa day on special events and holidays. The company has a great recognition program and other programs for professional and personal development which is a plus if your direct management allows you to attend. HGV as a company promotes career advancement within. My direct management and team were like family which made work seem painless, the company values and culture played a huge part in that. The other administrative professionals in my area were very helpful and worked well together. Mark Wang, the CEO, visits the sites and shows nothing but love and respect for his employees. He greets has many people as he can. I never witness that before, very admirable.

Advice to Management

Stop lying to your hard working devoted employees about advancement. DO NOT provide additional work to an employee so they can gain "practice" for that next step when you had no intention of promoting the employee or even give them a chance for an interview then ignore the employee because you are uncomfortable. It's important to provide the appropiate compensation for the work done as well. If a promotion within is not an option then DO NOT keep your employees from trying to learn new skills to become up to par to your standards.

Pros

Generally friendly employees and name brand recognition

Advice to Management

Hire managers from within,not from the outside to which bottom feeders have to train them. Invest in your quality agents by taking focus off the quantity of unexperienced agents you bring in the doors.

Pros

Great pay, benefits, career growth !!

Advice to Management

Keep doing a great job.