Hilton Grand Vacations Reviews | Glassdoor

Hilton Grand Vacations Reviews

Updated August 14, 2018
486 reviews

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3.4
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Hilton Grand Vacations President Mark Wang
Mark Wang
261 Ratings

486 Employee Reviews

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Pros
Cons
  • "Management in the call center (not all but many) play favorites to top performers" (in 12 reviews)

  • "There is no room for growth unless you are in the right click" (in 6 reviews)

More Pros and Cons

  1. Featured Review

    "AMAZING COMPANY TO WORK FOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Chicago, IL
    Current Employee - Team Lead in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time (More than 3 years)

    Pros

    Let me start by saying I rarely write reviews for anything, however I felt the need to write this one. I started working for Hilton Grand Vacations call center in Las Vegas in September 2013. I landed there after being fed up with the fly by night companies. My plan was to work in the call center for 6 months and transfer to selling timeshare. Needless to say that didn't happen. Never did I imagine working in a call center selling vacation packages could be so lucrative. My first full year in I made 80k. Not only was the money great but so were the people I worked with as well as management. You form a family bound. The company acknowledges their employees with Award Ceremonies, Dinners at 5 star restaurants. Auctions giving away thousands in merchandise from Tv's, vacations, jewelry etc. Spiffs which involved Amex and Visa gift cards. After 2 (1/2 )years, I decided to follow my passion of selling timeshare but not for Hilton. Needless to day after about 6 months and hoping from company to company the grass was not greener on the other side. I returned back to Hilton and was ecstatic about being back. I transferred to Chicago excited that Hilton had a similar position in Chicago selling same vacation packages face to face to hotel guest. Giving me the opportunity to be around family while not giving up what I absolutely loved. Had this position not been here in Chicago I would still be in Las Vegas. They don't put a cap on your earning potential so you truly create your own paycheck. The team travel program is Top Notch.

    Cons

    Standing on my feet all day.

    Advice to Management

    Keep Striving For More Vacation Destination

    Hilton Grand Vacations Response

    Aug 2, 2018 – Talent Acquisition

    Thank you for taking the time to leave us a review and providing your honest feedback on your experience at Hilton Grand Vacations. We appreciate you sharing this tremendous career journey story and... More


  2. "Very energetic and lively work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time (Less than a year)

    Pros

    Everyone is very supportive and professional.

    Cons

    Nothing negative to say about this

    Advice to Management

    Keep it going. Looking good.

    Hilton Grand Vacations Response

    May 30, 2018 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our HGV values and sharing our vision of hospitality in everything you do. Keep up the... More

  3. "Reservations call center rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton Grand Vacations full-time

    Pros

    Nice facility and great people

    Cons

    Late hours and not enough commissions

    Hilton Grand Vacations Response

    Aug 16, 2018 – Talent Acquisition

    Thank you for taking time to give us a review and provide feedback regarding the hours & commission plan. Hilton Grand Vacations takes pride in providing fair compensation and a culture of... More


  4. "Vacation sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vacation Sales in Orlando, FL
    Former Employee - Vacation Sales in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Hilton Grand Vacations full-time (Less than a year)

    Pros

    Good benefits, perks, great people

    Cons

    High stress, back to back calls, unreasonable goals to reach

    Hilton Grand Vacations Response

    Aug 15, 2018 – Talent Acquisition

    Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to... More


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time

    Pros

    There is growth to be had if you work hard, not too many qualifications.

    Cons

    pay isn't the greatest, but if you love what you do you will excell.

    Advice to Management

    be more open for concerns

    Hilton Grand Vacations Response

    Aug 16, 2018 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our HGV values and sharing our vision of hospitality in everything you do. Keep up the... More


  6. Helpful (1)

    "Incoming Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Hilton Grand Vacations full-time

    Pros

    There were bonuses always available

    Cons

    The shift schedules can be awful, and the 3 strike system

    Hilton Grand Vacations Response

    Jul 20, 2018 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide some feedback. We are pleased to hear you felt our compensation bonuses was fair. We are disappointed you did not enjoy your role at... More


  7. "Japanese guest service ambassador"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Japanese Guest Service Ambassador in Carlsbad, CA
    Current Employee - Japanese Guest Service Ambassador in Carlsbad, CA
    Recommends
    No opinion of CEO

    I have been working at Hilton Grand Vacations full-time (Less than a year)

    Pros

    Love customer service, good management, good health benefits

    Cons

    They need to pay more for amount of work we need to get done

    Hilton Grand Vacations Response

    Jul 20, 2018 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and offer feedback. As you know, it is our desire to be competitive in our industry and offer the best to our HGV Team Members. It's nice to be... More

  8. "Worst of all worlds - dog-eat-dog, and politically correct"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hilton Grand Vacations full-time

    Pros

    Starting pay for some positions

    Cons

    They will fire you for the least cause. Without being aware of it, I angered a highly partisan Democrat customer. He called back and complained, and I was summarily fired without any chance to explain what happened or correct the situation.

    Advice to Management

    Cease your hatred of Republicans. Admit that people are complex. Stop treating them like automatons.

    Hilton Grand Vacations Response

    Aug 16, 2018 – Talent Acquisition

    Thank you for taking the time to submit this review and offer your feedback. Hilton Grand Vacations is committed to creating a comfortable, transparent and positive environment for our Team Members... More


  9. Helpful (1)

    "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hilton Grand Vacations full-time

    Pros

    Working on your own for the most part

    Cons

    Micromanaged, pay, expected more for little compensation

    Hilton Grand Vacations Response

    Jul 20, 2018 – Human Resource Project Specialist

    Thank you for taking the time to provide your feedback. Hilton Grand Vacations offers fair and competitive compensation along with the benefits and programs that weigh into our overall total... More


  10. Helpful (1)

    "Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security in Honolulu, HI
    Current Employee - Security in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton Grand Vacations full-time (More than 3 years)

    Pros

    Friendly employees, good company. Aloha.

    Cons

    Nothing bad to say regarding employment

    Advice to Management

    Keep up the good work

    Hilton Grand Vacations Response

    Jul 3, 2018 – Human Resource Project Specialist

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our HGV values and sharing our vision of hospitality in everything you do. Keep up the... More


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