Hilton Grand Vacations Reviews
58% would recommend to a friend
(1197 total reviews)
Mark Wang
75% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The benefits and hotel discount perks are great but the company goes above and beyond to make HGV the best place to work in Orlando." (in 143 reviews)
- "Management is unwilling to listen to employee feedback and suggestions.Supervisors and managers display blatant favoritism towards certain employees." (in 25 reviews)
- "I mean, you could be a lead or a supervisor in 10 years or so if one of the leads or supervisors leave." (in 14 reviews)
Ratings by Demographics
This rating reflects the overall rating of Hilton Grand Vacations and is not affected by filters.
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Found 1,197 of over 1K reviews
Updated Nov 30, 2023
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- 5.0Nov 30, 2023Special Events CoordinatorFormer Employee, more than 1 yearVirginia Beach, VA
Pros
Loved my time there, it was probably the best job I will ever have. Fresh out of college and making 60k after commission bonuses was not a bad gig
Cons
Not a whole lot of room to advance in this role yet, pay is very good for needing no experience, time share so its an icky and immature industry
- 2.0Nov 28, 2023Inside Sales RepresentativeFormer Employee, more than 1 yearSedona, AZ
Pros
Opportunities to sale, former manager Jimmy was the very best, comfortable facilities, pay for real estate license training
Cons
Won't let you prepare for the real estate license test, majority of the managers are not trained to be leaders
- 3.0Oct 30, 2023Inbound Sales RepresentativeCurrent Employee, more than 3 yearsLas Vegas, NV
Pros
They have a strong training program if you've never done phone sales. The knowledge provide can be applicable to many other fields of sales. It is a revolving door company mostly due to management and high pressure sales. They encourage competition on the floor and can sometimes create a toxic environment. The benefits are great and the pay is average. It takes a lot to be top tier commission and the stress can take a toll on mental health. Overall I think it's a great way to be introduced to solid sales strategies and can definitely help give you experience to move on somewhere else.
Cons
As above so below . Read above
- 1.0Nov 15, 2023FinanceFormer Employee, more than 8 yearsOrlando, FL
Pros
Competitive compensation (...IF they like you; if not, not so much) Nice office Some decent company events
Cons
CEO seems too focused on 'fun' like celebrity golf tournaments, corporate sponsored pop concerts and travel instead of on the business HR is a department to fear, allegedly with 'files' on everyone Frequent examples of blatant and inexplicable favoritism and scapegoating
1 - 5.0Nov 25, 2023Sales RepresentativeCurrent Employee, less than 1 yearChicago, IL
Pros
Great pay. Great work life balance.
Cons
The suburbs location can be slow at times.
- 1.0Sep 2, 2023Vacation Sales RepresentativeCurrent Employee, less than 1 yearWashington, DC
Pros
Hotel discount and free meals
Cons
During training, management will intentionally deceive new hires by promising grandiose compensation and boasting about how they’ve purchased their home or even showing their commission checks off. It’s a scam. What they don’t share are the inequities big being a sales person who’s a black man compared to the rest. Women are the top performers. I’ve seen at least four black Men when I started just recently they all left the company in a matter of weeks to two months. None of them were producing sales. Management gives favoritism to top performance because it was to make its bonus as well marginalizing others. Management doesn’t even know how to follow its own company guidelines toward harassment and procedures. It is a terrible work eviorment and very toxic. And I can honestly say that it is the worse career decision I’ve ever made.
3
Hilton Grand Vacations Response3moPlease know that we take concerns such as yours very seriously. This is not the kind of environment HGV fosters. Please reach out to HGVTeamMemberRelations@HGV.com if you would like to discuss further.
- 2.0Nov 26, 2023Brand AmbassadorFormer Employee, more than 1 year
Pros
Discounts around the world Brand recognition
Cons
Lack of training and growth Inadequate pay structure
- 5.0Nov 18, 2023General ManagerCurrent Employee
Pros
Truly Team member, Owner and Guest driven to deliver exception vacation memories
Cons
locations for movement into more remote areas -
- 1.0Aug 6, 2023Sales RepresentativeCurrent Employee, more than 1 yearLas Vegas, NV
Pros
A lot of tours, good looking clients coming in, tours with money. Hilton brand sells itself.
Cons
If you are not in the CLICK you will slowly be pushed out. It is a revolving door of salespeople coming and going. They have a tier of the best to worst tours and if you fall down on the line up you will get the lower tier tours. They hire people based on what the click wants/thinks, people stay here for YEARS and it’s the same management deciding everything. If you work here-try hard to not make anyone upset or angry or they will force you out. And there will be no second chances, they make it difficult for returnees. One hit wonder and that’s it. Also the people on FLMA can come and go as they please with no rhyme or reason. Literally can just walk in or out depending on tours and tour flow and take weeks off and nobody will say anything leaving the new salespeople to pick up the slack. I love this company but the way it’s run 👎🏻 They promote people who can’t close.
3 - 3.0Nov 13, 2023Assistant Manager Front OfficeCurrent Employee, more than 1 yearLas Vegas, NV
Pros
Great environment, good management overall
Cons
Rude Customers, Annoying policies, constant backlash
Hilton Grand Vacations Reviews FAQs
Hilton Grand Vacations has an overall rating of 3.5 out of 5, based on over 1,241 reviews left anonymously by employees. 58% of employees would recommend working at Hilton Grand Vacations to a friend and 50% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.
58% of Hilton Grand Vacations employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Hilton Grand Vacations 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Hilton Grand Vacations to be management, career development, benefits and the cons to be culture .
