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Hilton Grand Vacations Reviews
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    Hilton Grand Vacations Reviews

    Updated July 25, 2017
    376 reviews

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    Full-timePart-time
    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Hilton Grand Vacations President Mark Wang
    Mark Wang
    201 Ratings

    376 Employee Reviews

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    Pros
    Cons

    • No real room for growth, management has been in their positions forever (in 6 reviews)

    • There are no holidays, you have to work every holiday of the year with the excuse that you are part of the call center and the calls are made every day (in 10 reviews)

    More Pros and Cons
    1. Featured Review

      "Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Manager in Las Vegas, NV
      Current Employee - Sales Manager in Las Vegas, NV
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hilton Grand Vacations full-time (More than 5 years)

      Pros

      The professional work environment is second to none. The quality of the culture is something that this industry strives for but rarely achieves. People who work here have a career, not a job.

      Cons

      It is a results based business, so sometimes good people don't make it. Sales is not for everyone and the really good ones make it look easy. It is not an easy job and it is not for everyone.

      Advice to Management

      Continue the path that you are currently on. It is effective and working.

      Hilton Grand Vacations Response

      May 30, 2017 – Human Resource Project Specialist

      Thank you for taking the time to give us a review and provide feedback. Your comments are appreciated and valued. Hilton Grand Vacations works diligently to promote an enthusiastic work environment... More

    2. "Call center"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hilton Grand Vacations full-time

      Pros

      Great place to work , opportunity to grow

      Cons

      If you like to work under pressure these is your place

      Advice to Management

      None

      Hilton Grand Vacations Response

      Jul 25, 2017 – Human Resource Project Specialist

      Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our HGV values and sharing our vision of hospitality in everything you do. Keep up the... More

      3. Join the Hilton Grand Vacations team
      See Our Latest Jobs

    3. "Team lead"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Hilton Grand Vacations full-time (More than 3 years)

      Pros

      Gain a lot of experience

      Cons

      Low pay and a lot of pressure while all the staff you manage makes double paycheck.

      Advice to Management

      Should understand that staffs are not disposable.

      Hilton Grand Vacations Response

      Jul 25, 2017 – Human Resource Project Specialist

      Thank you for taking time to give us a review and provide feedback regarding pay. Hilton Grand Vacations takes pride in providing fair compensation and a culture of recognition that matches each... More

    4. "This company is going places!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Orlando, FL
      Current Employee - Anonymous Employee in Orlando, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hilton Grand Vacations full-time (More than 8 years)

      Pros

      The sooner you can get in, the better. This company is going places!

      Cons

      Growing pains, but this company IS growing. Compare to competitors that are on hiring freeze...

      Hilton Grand Vacations Response

      Jul 10, 2017 – Human Resource Project Specialist

      Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our HGV values and sharing our vision of hospitality in everything you do. Keep up the... More

    5. "High pressure phone sales position"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Vacation Advisor in Las Vegas, NV
      Former Employee - Vacation Advisor in Las Vegas, NV
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Hilton Grand Vacations full-time (Less than a year)

      Pros

      Money is great if you can get people to attend timeshare seminars.

      Cons

      You must enter at least 5 words for Cons.

      Hilton Grand Vacations Response

      Jul 21, 2017 – Human Resource Project Specialist

      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to... More

    6. "awesome"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Hilton Grand Vacations full-time

      Pros

      you make a lot money

      Cons

      you have to work weekends

      Advice to Management

      none

      Hilton Grand Vacations Response

      Jul 7, 2017 – Human Resource Project Specialist

      Thank you for taking the time to give us a review and provide some feedback. We are pleased to hear that you are pleased with your compensation package. We strive be competitive and offer the best... More

    7. "It's not the leads? It's the leads."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Inbound Sales Representative in Orlando, FL
      Former Employee - Inbound Sales Representative in Orlando, FL
      Doesn't Recommend
      No opinion of CEO

      I worked at Hilton Grand Vacations (Less than a year)

      Pros

      Some of the people are really nice. 401k, insurance, decent travel benefits.

      Cons

      If you are in a sales role, management and leaders will swear up and down that it doesn't matter what day it is, or what people are on your roster, the leads don't matter. Not true. Leads are cherry picked and assigned per agent.

      Hilton Grand Vacations Response

      Jul 12, 2017 – Human Resource Project Specialist

      Thank you for taking the time to provide a review and offer feedback, as we value your honesty. We are disappointed you felt you did not experience the resourceful working environment as you had... More

    8. "Hilton Grand Vacations"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      Great environment to be apart of!

      Cons

      Cant think of anyat this time.

      Hilton Grand Vacations Response

      Jun 29, 2017 – Human Resource Project Specialist

      Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our HGV values and sharing our vision of hospitality in everything you do. Keep up the... More

    9. "pretty fun"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at Hilton Grand Vacations full-time

      Pros

      fun and the benefits are pretty good

      Cons

      micro managed and the hours

      Advice to Management

      set better expectations for new hires

      Hilton Grand Vacations Response

      Jun 23, 2017 – Human Resource Project Specialist

      Thank you for taking the time to give us a review and offer feedback. As you know, it is our desire to be competitive in our industry and offer the best to our HGV Team Members. It's nice to be... More

    10. "Activations"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Activations in Orlando, FL
      Former Employee - Activations in Orlando, FL
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at Hilton Grand Vacations full-time (More than a year)

      Pros

      Hilton provides excellent PTO and Insurance benefits. The company itself is great to work for.

      Cons

      Agents feel like they must beg to get approval from their manager for their earned vacation days. Rules for applying for vacation change daily. Some employees can make up time missed and others cannot and are reprimanded. Employee turnover rate is beyond terrible for multiple reasons. The job of calling guest repeatedly is stressful. Booking expectations are higher than reasonable. The employee discount perks for hotel stays are few because of little availability. Management does not treat every employee the same. Some employees are written up and others are not for the same reasons. Management had rather higher new employees than be reasonable with staff. It takes a long time to build a calendar filled with tour bookings and once your calendar is filled you are then written up every time your late regardless of the reason: baby is sick, dr appt, traffic on I-4, dentist appt, accident. Even if you work over or work in advance to make up time and use your earned PTO. Once you are fired then you will never get paid for those tours you've worked so hard to book. Who benefits then, management? Yes I believe they do.

      Advice to Management

      Review your department managers not only based on the bottom line numbers but if they treat employees fairly. Exit interviews with each employee should be a must. At that point you will know why the turnover rate is extremely high.

      Hilton Grand Vacations Response

      Jul 5, 2017 – Human Resource Project Specialist

      Thank you for providing us with your feedback. Though we strive to promote a positive working environment at Hilton Grand Vacations, it sounds from your remarks that there could be opportunities for... More

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