Hilton Guest Service Agent Reviews

Updated Sep 18, 2020

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4.3
89%
Recommend to a Friend
99%
Approve of CEO
  1. "None"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Service Agent in Dallas, TX
    Recommends

    I worked at Hilton full-time for less than a year

    Pros

    Good working environment and hote discounts

    Cons

    Always busy, you need to stand for the entire shift

  2. "Good company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Service Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hilton full-time

    Pros

    Hotel discount Is a plus when traveling

    Cons

    The hours are extremely long


  3. "Good company overall"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Minneapolis, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hilton full-time for more than a year

    Pros

    Nice employees, great PTO, fantastic employee discount

    Cons

    Doesn’t pay a lot for the amount of stuff I had to deal with

    Continue reading
  4. "A Hotel"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Worcester, MA

    I have been working at Hilton part-time for more than a year

    Pros

    They are supportive and caring

    Cons

    The training was too long

    Continue reading
  5. "Call Center"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - GUEST ASSISTANCE SPECIALIST 

    I worked at Hilton full-time

    Pros

    Decent pay and access to bonuses

    Cons

    Stressful working Environment, Minimal access

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  6. "Hilton CLEDO location, front desk"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Office/Guest Services in Cleveland, OH
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Hilton full-time for more than a year

    Pros

    Amazing team members, discount hotel rooms

    Cons

    flexible schedule, customer service, busy hotel

    Continue reading
  7. "yes"

    5.0
    Former Intern - Guest Service Agent in Chicago, IL

    I worked at Hilton

    Pros

    Easy to work with a team

    Cons

    Annoying guest who have unrealistic expectations

  8. "Guest Assistance Social Media Specialist"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Guest Relation Executive in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton full-time for more than 5 years

    Pros

    Great company to work for in the customer service field. Everyone is willing to help with literally anything, no matter their title, or point you in the right direction. You are constantly empowered to build your career and supported throughout your journey to success.

    Cons

    Scheduling and time off "can" be an issue during your time here, however, the small sacrifices are always made up in many ways by the company.

  9. "Good but has its downfalls"

    4.0
    Current Employee - Guest Service Agent in Tampa, FL

    I have been working at Hilton full-time for more than a year

    Pros

    Awesome exposure to a different cultures and good experience

    Cons

    Low wages and sometimes not so great management

  10. Helpful (1)

    "review of Hilton GS"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Service Associate 

    I worked at Hilton full-time

    Pros

    Good benefits, free lunch, tips, hotel discount, lots of flexibility, great way to focus on social skills and interact with adults in a team environment.

    Cons

    Not much room for growth, base pay is very low and raises aren't offered.

    Continue reading
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