Hilton Reviews in London, England | Glassdoor

Hilton London Reviews

Updated February 20, 2017
60 reviews

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London, England (UK)

3.8
Star Star Star Star Star
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Hilton President and CEO Christopher Nassetta
Christopher Nassetta
23 Ratings

60 Employee Reviews

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Pros
Cons
  • Hours can be very challenging for someone who is looking for work life balance (in 67 reviews)

  • Busy and long hours during the holiday season (in 106 reviews)

More Pros and Cons

  1. "My Hilton"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Supervisor in London, England (UK)
    Current Employee - Front Office Supervisor in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    the opportunity to grow up faster.
    it is a solid company. Good ethic values.

    Cons

    salary and the working shifts sometimes are back to back


  2. "A fantastic company for development and a lifelong career!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Manager in London, England (UK)
    Current Employee - Front Office Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    Huge emphasis on training and self-development, encouraged to take up as many opportunities as possible, family atmosphere, very consistent across the brand in terms of standards and ways of working.

    Cons

    There are no negatives, it is a brilliant place to work


  3. "Hilton Worldwide - Best Hospitality Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition in London, England (UK)
    Current Employee - Talent Acquisition in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    - great family atmosphere
    - amazing development and progression opportunities
    - cross-exposures and transfers to other departments
    - supportive management that inspires the team to think outside of the box, come up with ideas and projects
    - great work/lifestyle balance
    - amazing benefits incl. Hilton Staff Rate in our properties worldwide (my favourite), F&B discounts, access to Hilton Market Place with retail discounts and offers, and more depending on the location

    Cons

    - basic salary packs are competitive with the local markets, but not competitive enough with other industries

    Advice to Management

    - Keep your teams informed and updated with the company changes
    - Keep supporting and developing your teams and build a strong talent that will grow within the company


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  5. "Income Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Income Auditor in London, England (UK)
    Current Employee - Income Auditor in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    Travel Benefits with access to cheap room rates across the globe

    Cons

    Rather under market salary. (Long hours, minimum pay)

    Hilton Response

    Feb 3, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture ... More


  6. "Hilton Olympia - demanding job with low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Breakfast Team Member in London, England (UK)
    Former Employee - Breakfast Team Member in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Hilton part-time (Less than a year)

    Pros

    Steady hours, nice management (with exceptions), good staff lunches, booking shifts without issues, although getting everyone organised can be a nightmare, paid training + one-off sessions later on

    Cons

    They do not understand the needs of staff as well as the fact that paying minimum wage will not give you motivated, or highly skilled staff members

    Advice to Management

    You should treat staff more fairly, base rotas on everyone's requirements, not just the management and review their performance, as the managers rarely know how to do the jobs themselves


  7. "Great Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Conference and Banqueting Operations Supervisor in London, England (UK)
    Current Employee - Conference and Banqueting Operations Supervisor in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    Great name to work for and plenty of staff benefits.

    Cons

    Low salaries... Really low, even at management level and no London weighting.

    Advice to Management

    Reward good employees. Salary reflects your appreciation and underpaying staff makes them feel undervalued and they will look to work somewhere else. Senior staff shouldn't be paid less than those they are managing/supervising.

    Hilton Response

    Jan 31, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide your opinion and feedback. We do our very best to provide competitive compensation packages. If you would like further assistance in addressing your concern ... More


  8. "logistics assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Logistica Assistant in London, England (UK)
    Former Contractor - Logistica Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton as a contractor (Less than a year)

    Pros

    everything was good about this company its the kind of company many people are looking forward to

    Cons

    my contract ended and I really wanted to saty there but there was no possibility what a shame for me

    Advice to Management

    there is nothing much I would say the management is alright


  9. "Front Desk Receptionist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    No opinion of CEO

    I worked at Hilton full-time (Less than a year)

    Pros

    Company gives you the ability to evolve and express yourself, take your own initiatives, continuous training, personal development and motivation.

    Cons

    Like all businesses there are people who does deserve to be the position they hold, only look out for themself or looking out to make money.

    Hilton Response

    Dec 19, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide some feedback. We pride ourselves on providing career paths for our employees. We are thankful you were able to learn and grow with us ... More


  10. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graduate Management Trainee in London, England (UK)
    Current Employee - Graduate Management Trainee in London, England (UK)
    Recommends
    Positive Outlook

    I have been working at Hilton full-time (More than a year)

    Pros

    Lots of benefits and career development

    Cons

    I don't think there is anything

    Hilton Response

    Nov 4, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great ... More


  11. "Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office Supervisor in London, England (UK)
    Former Employee - Front Office Supervisor in London, England (UK)

    Pros

    Great team and great career opportunities

    Cons

    Long shifts and unbalanced rota

    Advice to Management

    Plan rota earlier and ensure good work/life balance for team members

    Hilton Response

    Nov 10, 2016 – Senior Manager, Talent Acquisition

    Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to ... More



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