Hilton Reviews in Miami, FL | Glassdoor

Hilton Miami Reviews

Updated October 19, 2016
13 reviews

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Miami, FL

4.2
Star Star Star Star Star
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Hilton President and CEO Christopher Nassetta
Christopher Nassetta
4 Ratings

13 Employee Reviews

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Pros
Cons
  • Hours can be very challenging for someone who is looking for work life balance (in 68 reviews)

  • Long hours for management; difficult to continue to move up because of the amount of people working for the company (in 111 reviews)

More Pros and Cons

  1. "Keep growing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Manager in Miami, FL
    Former Employee - Event Manager in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hilton (Less than a year)

    Pros

    Great experience. Amazing personnel. Worked on a free lance project on event planning. Which school / course would Hilton management recommend to learn more in Hospitality management?

    Cons

    I have no Cons since my experience was great. Therefore I want to learn more about the industry and grow to be a pro in hospitality management.

    Hilton Response

    Oct 25, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. We are happy to hear that you enjoyed the time you spent with Hilton on a freelance project in event planning. We are ... More


  2. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Manager in Miami, FL
    Current Employee - Revenue Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    Hilton is a great company to work for. The growth opportunities are great, and the tools to train and do your jobs are amazing.

    Cons

    Work life balance is a little difficult depending on the market the hotel is located on. Interdepartmental team work can be difficult.

    Advice to Management

    More support for training employees, better work life balance.

    Hilton Response

    Aug 1, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. We acknowledge that everyone has responsibilities outside of work and do what we can to help everyone better manage these ... More


  3. "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Miami, FL
    Former Employee - Sales Manager in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good culture, fair team, freedom to work on own, HR was very responsive

    Cons

    Not always a stable industry or positions

    Hilton Response

    Aug 31, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Conrad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook

    I have been working at Hilton full-time (More than a year)

    Pros

    Great Benefits for entry level hospitality professionals, great quality training, and very much so dedicated to excellence.

    Cons

    I would rather not mention...

    Advice to Management

    Keep up the great work.


  6. "Hilton"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeping Manager in Miami, FL
    Current Employee - Housekeeping Manager in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits, including PTO and Travel Benefits.

    Cons

    Tight labor restrictions. Long hours

    Advice to Management

    Apply all your skills all the time. Show that you are capable of more than just what you do.


  7. Helpful (1)

    "I Love Working for Hilton"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catering Sales Manager in Miami, FL
    Current Employee - Catering Sales Manager in Miami, FL
    Recommends
    Positive Outlook

    I have been working at Hilton full-time (More than a year)

    Pros

    Compensating Salary, Directors are friendly and smart, good hours and perks.

    Cons

    Property is undergoing renovation, when it's over it will be even better.


  8. "Relocate to advance in the company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Hilton full-time (More than a year)

    Pros

    Clean and organized work place, friendly team members, discount hotel rates (for employees, friends, and family), PTO, free lunch, free parking, and free dry cleaning for uniforms. There were sometimes special events and meals, a big holiday party for everyone, and on rare occasions raffles and prizes. Great for out-of-country interns (they are not called interns but the term has slipped my mind, they start right out of school and only work 1 year per location and then move to a different country); they would get picked up from the airport in the hotel's audi, given a hotel room until they found an apartment, and also an allowance for food while they were at the hotel. They also had the best treatment from management and human resources, and they get better titles without the responsibilities.

    Cons

    High turn-over rate. I witnessed 2 great assistant managers and various great employees leave due to lack of advancement. Positions were available for promotions from within, but the company would hand the responsibility of these open positions to current employees which they accomplished with excellence, and instead of promoting equally qualified employees from within the hotel they would later hire from the outside and have the current employees train their new bosses. There was also a strict "heels only" rule implemented for the women working front desk, there are no chairs/stools in at the front desk area and you would have to be your entire shift standing in heels (which the customers could not even see due to the desk). Sporadic schedules. Aside from the overnight staff, all other employees would alternate from the morning and evening on a day to day basis. Each week was different and sometimes employees would be scheduled to close one night and then open the following very following morning.

    Advice to Management

    Promote from within to motivate employees to continue their good work ethics. Allow for more comfortable shoes for the front desk women. Create a distinction between the morning and evening shifts, establishing different staff for the two would add balance to the work place and also make scheduling an ease.


  9. "Think About it Twice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Relations Manager in Miami, FL
    Current Employee - Guest Relations Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Hilton full-time (More than a year)

    Pros

    Great starting salary and bonus pay for management teams.

    Cons

    Terrible employee room discount program. Long hours and very little professional development.

    Advice to Management

    Focus more on the employees. The teams get easily burnt out without proper management support


  10. "Lead steward /Steward"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Steward in Miami, FL
    Current Employee - Lead Steward in Miami, FL
    Recommends
    Positive Outlook

    I have been working at Hilton full-time (More than a year)

    Pros

    Make a lot of money and overtime . Great recognition and promotions.

    Cons

    A lot of strain on your back and spine.

    Advice to Management

    Needs to promote stewards for dedication and hardworking that comes with this very important position.


  11. "EXCELLENT BENEFITS - great for full time and part time employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor in Miami, FL
    Former Employee - Night Auditor in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    best travel benefits in the industry - deeply discounted hotel rooms at properties all over the world; good employee benefits; part time employees can earn PTO; flexible scheduling if you are not set on working M-F and having weekends off

    Cons

    Irregular hours and scheduling - the is hospitality after all; no holiday pay; you will work nights, weekends, holidays - but this is manageable if you have a good manager;



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