Hilton Reviews in New York City, NY | Glassdoor

Hilton New York City Reviews

Updated March 19, 2017
46 reviews

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New York City, NY Area

4.3
Star Star Star Star Star
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Hilton President and CEO Christopher Nassetta
Christopher Nassetta
18 Ratings

46 Employee Reviews

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Pros
Cons
  • Hours can be very challenging for someone who is looking for work life balance (in 68 reviews)

  • Long hours for management; difficult to continue to move up because of the amount of people working for the company (in 111 reviews)

More Pros and Cons

  1. "meeting conference and customer service"

    Star Star Star Star Star
    Current Employee - Customer Service Manager in Newark, NJ
    Current Employee - Customer Service Manager in Newark, NJ

    I have been working at Hilton (More than 3 years)

    Pros

    ability and opportunity to grow within the company..

    Cons

    a little difficult to try and transfer to another city and or country..

    Hilton Response

    Dec 30, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture ... More


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hilton full-time (More than 5 years)

    Pros

    Excellent benefits (especially travel/employee rate benefits)

    Cons

    More talent than opportunity and some jobs being eliminated. Great for growth, up to a certain point


  3. "Great values, great vision, great company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Parsippany, NJ
    Current Employee - General Manager in Parsippany, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fantastic opportunity to grow and apply your life principals as they are the same: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now. Great benefits, career and mobility opportunities as Hilton is basically everywhere. Team Members are at the center of the project and as important as Guests.

    Cons

    I have no cons and I would recommend to work for Hilton to anyone who wants to develop and become a better person.

    Advice to Management

    Keep on doing what you are doing!

    Hilton Response

    Dec 14, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture ... More


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  5. "housekeeping office intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in New York, NY
    Former Intern - Anonymous Intern in New York, NY
    Approves of CEO

    I worked at Hilton as an intern

    Pros

    a family oriented workplace very helpful staff towatds new employees makes you feel comfortable

    Cons

    not options for interns after position is over. no recommendation or no kind of employment offers


  6. "A Great Company Truly Dedicated to their Team Members"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Catering Sales Manager in New York, NY
    Current Employee - Senior Catering Sales Manager in New York, NY
    Recommends
    Positive Outlook

    I have been working at Hilton full-time (Less than a year)

    Pros

    Hilton is so great at valuing and recognizing their team members, through monthly Team Member of the Month and Manager of the Quarter Celebrations, to an annual trip for the top Sales People in the company.
    This company truly believes in providing us with the tools and resources needed to get our job done (company phones, laptops, etc.)
    A pretty good employee Travel Plan offering highly discounted rooms (including for Friends or Family)
    Major opportunities to grow and get promoted.
    Hilton Employees are extremely loyal. Most colleagues have been at the same property for 12+ years.
    The sales world offers extremely competitive salaries and benefits and clearly attracts the best people in the business. Many people long to get in with this company.

    Cons

    Not many cons that I can honestly think of. As a current employee, because of the company being a public entity, there is a bit higher pressure to ensure accurate results in regard to financial performance; not really a "con" but something to consider.

    Hilton Response

    Aug 11, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture ... More


  7. "Amazing Hotel in Short Hills and Great Environment Made by Hilton"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Front Office Property in Short Hills, NJ
    Current Intern - Front Office Property in Short Hills, NJ
    Recommends
    Positive Outlook

    I have been working at Hilton as an intern (Less than a year)

    Pros

    I have had a wonderful summer at Hilton Short Hills. The hotel is so nice and all of the team members are amazing to work with. I have learned so much from each team member and everyone is always so willing to help me out and teach me new things. I enjoyed the internship structure because I was able to rotate through each department for 2 weeks which helped me at the front desk because I was very familiar with the whole hotel by the time I started working at the front office (my internship department). The Hilton culture is really great and everyone gets along well and treats everyone with respect.

    Cons

    It is not so much a downside at this particular hotel, but more just the front desk in general. I was working really hard hours sometimes, working until 11pm one night and then it would take me 30 minutes to get home, and then have to be at work the next day for 7am.

    Advice to Management

    Work on scheduling employees. Working 7-8 straight days with no day off is difficult as well as working late at night and then being expected to come in the following day very early- especially when my commute was not too short.


  8. "awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Manager in Jamaica, NY
    Former Employee - Night Manager in Jamaica, NY

    I worked at Hilton (More than 3 years)

    Pros

    great starting experience in hotel industry

    Cons

    very low pay , very mad management

    Hilton Response

    Aug 3, 2016 – Senior Manager, Talent Acquisition

    Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities ... More


  9. "Fun Yet Stressful Grind"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of humor on the sales floor

    Cons

    Unfocused management, revolving door sales team

    Advice to Management

    Too much inconsistency

    Hilton Response

    Aug 31, 2016 – Senior Manager, Talent Acquisition

    Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities ... More


  10. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern - Hourly in New York, NY
    Former Employee - Intern - Hourly in New York, NY
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice Team Members and free food

    Cons

    Tense office environment, kind of dull

    Advice to Management

    n/a

    Hilton Response

    Sep 4, 2016 – Senior Manager, Talent Acquisition

    Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to ... More


  11. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ipc New York in New York, NY
    Current Employee - Ipc New York in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton full-time (Less than a year)

    Pros

    Fun and supportive. Great employee benefits . great pay. Great work life balance

    Cons

    Better and more thorough training will help you get on the ground running. Manage ment really lacks in that department.

    Advice to Management

    Better on the job training



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