Hilton Reviews | Glassdoor

Hilton Reviews

Updated April 23, 2017
746 reviews

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4.0
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Hilton President and CEO Christopher Nassetta
Christopher Nassetta
305 Ratings

746 Employee Reviews

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Pros
Cons
  • There is no culture around work/life balance (in 70 reviews)

  • Long hours for management; difficult to continue to move up because of the amount of people working for the company (in 115 reviews)

More Pros and Cons

  1. "Senior Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Tyson's Corner, Fairfax, VA
    Current Employee - Senior Director in Tyson's Corner, Fairfax, VA

    I have been working at Hilton full-time (More than 5 years)

    Pros

    Culture, shared mission, vision, values and goals

    Cons

    Salary could be more competitive


  2. "Very outspoken friendly person with a great smile."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Prevention Officer in Dallas, TX
    Current Employee - Loss Prevention Officer in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    Friedly environment, very clean, helpful associates, very welcoming, some employees have positive attitudes, and team meetings are kept to professional level.

    Cons

    Rudeness in some departments, favortism, lack of professionalism in some departments.

    Advice to Management

    Need to get with problem associates to be retrained or corrected.


  3. "Pastry Cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pastry Cook in Cleveland, OH
    Current Employee - Pastry Cook in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    Great company with good benefits and pay.
    Hours of a pastry cook there are 5am-1:30pm.
    Lots of decorating desserts for large parties.
    Pastry Chef there is a great boss.

    Cons

    Some kitchen management is less than ideal to work for.
    Expected to work weekends and some holidays.
    Very early morning start, can have longer days when busy.

    Advice to Management

    In the future, management should more respectful and considerate to their employees in an effort to generate a more pleasant daily work environment.


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  5. Helpful (1)

    "Very Well-Supported"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Manager in Addison, TX
    Current Employee - Revenue Manager in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    We have a generous PTO package, good benefits, and a lot of perks outside the paycheck: the opportunity to work from home, somewhat flexible work hours, and often food provided at the office.

    Cons

    Since my specific job is done remotely from the teams I and my peers work with anyway, it'd be useful to be able to work from home full-time.

    Advice to Management

    Some of the technology systems are outdated. Let's get new, current versions out there, with fewer bugs.


  6. "Great Place to Start a Career in Hospitality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Addison, TX
    Current Employee - Manager in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    There is a culture of hospitality in everything we do. My coworkers are very caring and genuine. My boss is invested in my success. The hotel discounts are fantastic!

    Cons

    Hilton is a giant matrix with multiple teams and departments and it can be difficult to navigate at times. There are so many new managers who are only one or two years out of college and they do not know how to manage people. Pay is way below what other corporations offer.

    Advice to Management

    Invest in solid management programs for people who are first-time managers of people. Too much of this is self-lead and left up to the individual. Just because someone is good at their job and a subject matter expert they will not be an effective manager. Leaders should be managers and development is severely lacking in a lot of departments. If you want to prepare the next generation of your workforce to succeed and make Hilton better and more profitable, invest heavily in these programs. Please look at pay scales across the board. If you want to retain people, you need to pay them their worth.


  7. "A good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associaate in Houston, TX
    Current Employee - Sales Associaate in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (Less than a year)

    Pros

    Great managment, team work, patience.

    Cons

    Not enough hours, sometimes not parking.

    Hilton Response

    Apr 18, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. We're team players in everything we do and love to hear about our leaders exemplifying our values. Thank you for your ... More


  8. "Revenue Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Addison, TX
    Current Employee - Anonymous Employee in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time

    Pros

    Flexible
    Work from home once a week
    Hotel discounts
    25 days of PTO a year
    Good culture
    Fun events
    Great restaurants near by

    Cons

    Stuck in same position for years
    Over achieving wont always get you places
    They care more about personality than being smart

    Advice to Management

    Try to make the RMCC less cliquey

    Hilton Response

    Apr 18, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide your feedback. We provide a number of training tools and resources for our Team Members to leverage in order to succeed. We encourage you to speak with your ... More


  9. "Great Place To Start a Career!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Manager in Addison, TX
    Current Employee - Revenue Manager in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    - Working in the Revenue Management I have by far the best Work/Life Balance ever experienced in my 10-year Hospitality career.
    - Expanding department with endless advancement opportunities.
    - Leadership takes your concerns seriously and works to resolve issues immediately.

    Cons

    - Office diversity could use a little help.
    - Benefits are best in the among any company, but base compensation could be improved.

    Advice to Management

    Considering that the cost of living in Dallas is on the rise, yearly cost of living increase that are not a part of our performance merit would be helpful.

    Hilton Response

    Apr 18, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture ... More


  10. Helpful (1)

    "Fair"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ECommerce Manager in Addison, TX
    Current Employee - ECommerce Manager in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    Great work life balance and ability to create own projects

    Cons

    Can be difficult to get teams to assist with projects

    Hilton Response

    Apr 3, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great ... More


  11. "Guest Assistance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GUEST ASSISTANCE SPECIALIST in Carrollton, TX
    Current Employee - GUEST ASSISTANCE SPECIALIST in Carrollton, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    The people and culture are very friendly and one of the best parts about working at Hilton.

    Cons

    After several years working at Hilton I have received very little with regard to raises or the possibility of promotion despite stellar performance reviews and very positive feedback.

    Hilton Response

    Apr 6, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide your feedback. We provide a number of training tools and resources for our Team Members to leverage in order to succeed. We encourage you to speak with your ... More



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