Hilton Reviews | Glassdoor

Hilton Reviews

Updated July 21, 2017
801 reviews

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5.0
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801 Employee Reviews

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Pros
Cons
  • Work/life balance is nice in theory but not in reality (in 80 reviews)

  • Some areas require 6 days or long hours (in 129 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (22)

    "Grow and Develop with Hilton!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Austin, TX
    Current Employee - General Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 10 years)

    Pros

    I started as a line level employee in the hospitality industry, joined Hilton 20 years ago and just celebrated my 5th year as a General Manager in a full service hotel. Hilton Worldwide is a company dedicated to developing talent at every level in the organization and I owe my success and career to their continual investment in me.

    Cons

    Growth in the company can mean relocation from city to city. While this is not necessarily a bad thing, it is certainly can be part of the equation, especially if you want to fast track your career.

    Advice to Management

    Leaders with a proven track record for creating successful teams, engaging their work group, and developing talent are highly prized in our organization.

    Hilton Response

    Dec 14, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. You are an extraordinary hospitality professional and make Hilton a great place to work. We appreciate all you do, keep up the... More


  2. "Amazing Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in San Diego, CA
    Current Employee - Sales Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 5 years)

    Pros

    Growth opportunities, training, employee travel discounts, uncapped bonus structure, leading in introducing new developments to the industry/ adapting to trends. Very exciting place to work!

    Cons

    Continuous changes to the incentive plan

    Advice to Management

    Beta test before rolling out incentive plan revisions

  3. "Hospitable, Smart, Team-Oriented Legal Group is Outstanding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Counsel in McLean, VA
    Current Employee - Corporate Counsel in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (Less than a year)

    Pros

    Hilton's Legal team is full of passionate, engaged staff who work incredibly well together as an integrated team. There are not big egos and the team is the antithesis of the Big Law environment. Overseeing legal operations for hotels around the world ensures there are interesting, varied matters that come across our desk everyday.

    Cons

    The only con is that the team as a whole is very busy, so it is sometimes difficult to take as much care and attention as you would like to certain questions.

    Advice to Management

    The team-oriented mindset of the company is a true differentiator. Based on prior experience, and anecdotal accounts from other in-house counsel, this is a relatively unique trait that is instrumental in our success, as well as overall employee happiness and retention. Continue encouraging that approach and we will continue to grow and thrive.


  4. "Walking The Walk and Talking The Talk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in McLean, VA
    Current Employee - Recruiter in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 3 years)

    Pros

    Hilton really knows how to live the culture they market. Hilton is my second family and family takes care of each other.

    Cons

    All the pros outweigh the cons

    Advice to Management

    I would love to see entry level corporate team members growing to management positions within the company


  5. "Great culture, team spirit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Manager in Miami, FL
    Current Employee - Front Office Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    Hilton has excellent advancement opportunities and travel perks. The people are what make this company strong. Proud to work for Hilton!

    Cons

    Hotels are understaffed for the level service we are expected to provide.


  6. "Great People Great service!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lobby Attendant in Austin, TX
    Current Employee - Lobby Attendant in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (Less than a year)

    Pros

    I enjoy working there the other employees especially management are helpful and insightful. They truly care about keeping a positively charged atmosphere for all. I was truly amazed at the sincerity of management in making me feel like a welcome addition to the team. This allowed me to consider seriously a long term commitment to this company because they are genuinely committed to there staff as well as customers .

    Cons

    None . The scheduling is very flexible . Management are very down to earth , easy to talk to, and they address any concerns quickly and with care and attention to detail. I feel I can grow in this environment

    Advice to Management

    Many of you are well qualified to advance.. Do not be afraid to keep moving up in the company it allows for advancement for incoming staff who aspire to greater challenges as well with the same company. Its great to see such young men and women fulfill there greatest potential.

    Hilton Response

    Jul 20, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. We're team players in everything we do and love to hear about our leaders exemplifying our values. Thank you for your... More


  7. "A Great Place To Work Everyday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in McLean, VA
    Current Employee - Anonymous Employee in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than a year)

    Pros

    Working at Hilton is doing what I love. I am surrounded by great hospitality leaders. Hilton's professional and leadership development commitment is offered to all. The comprehensive benefits plans offer variety and flexibility. Benefits strategies are enhanced each year - last year we added paid family leave and paid adoption assistance. The travel benefits are enjoyed by team members and their families.

    Cons

    None come to mind at present.

    Hilton Response

    Jul 20, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture... More

  8. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant Serve/Cashier in Woburn, MA
    Current Employee - Restaurant Serve/Cashier in Woburn, MA
    Recommends
    Positive Outlook

    I have been working at Hilton full-time (More than a year)

    Pros

    I like this company, I like the way they are growing in the job market, how they treat customers, and it would be a pleasure to be part of this group that is so competent in what it does! Thank you

    Cons

    I've never heard anything against this hotel business, that's why I want to be part of this team so much.

    Advice to Management

    Advice to management is that it continues betting on the good service and satisfaction of the clients and that continues to grow more and more with the good operation

    Hilton Response

    Jul 20, 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great... More


  9. "Amazing management and support and superb training."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Curriculum Developer in Carrollton, TX
    Former Contractor - Curriculum Developer in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton as a contractor (Less than a year)

    Pros

    The employees, culture and benefits rock. I can't think of a better place to start and end a career.

    Cons

    None. As a current employee at Hilton (HRCC) I have nothing to complain about.

    Advice to Management

    Keep it up!


  10. "FYI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Sandestin, FL
    Current Employee - Licensed Massage Therapist in Sandestin, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton part-time (More than 8 years)

    Pros

    The best place to work, by far. However, it is still a job where you're expected to be on time and do an above average job performance. Well worth the inner satisfaction though.

    Cons

    Lack of hours in the slow season.

    Advice to Management

    Keep up the great work!

    Hilton Response

    Jul 10, 2017 – Senior Manager, Talent Acquisition

    with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are... More


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