Hilton Reviews | Glassdoor

Hilton Reviews

Updated May 24, 2017
2,424 reviews

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4.0
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Hilton President and CEO Christopher Nassetta
Christopher Nassetta
961 Ratings

2,424 Employee Reviews

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Pros
Cons
  • There is no culture around work/life balance (in 76 reviews)

  • Long hours for management; difficult to continue to move up because of the amount of people working for the company (in 122 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (10)

    "Grow and Develop with Hilton!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Austin, TX
    Current Employee - General Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 10 years)

    Pros

    I started as a line level employee in the hospitality industry, joined Hilton 20 years ago and just celebrated my 5th year as a General Manager in a full service hotel. Hilton Worldwide is a company dedicated to developing talent at every level in the organization and I owe my success and career to their continual investment in me.

    Cons

    Growth in the company can mean relocation from city to city. While this is not necessarily a bad thing, it is certainly can be part of the equation, especially if you want to fast track your career.

    Advice to Management

    Leaders with a proven track record for creating successful teams, engaging their work group, and developing talent are highly prized in our organization.

    Hilton Response

    Dec 14, 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide feedback. You are an extraordinary hospitality professional and make Hilton a great place to work. We appreciate all you do, keep up the ... More


  2. "Hilton as a career?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager in Omaha, NE
    Current Employee - Department Manager in Omaha, NE
    Recommends
    No opinion of CEO

    Pros

    Eager to develop a competent and strong team member base.

    Cons

    Some hotels are too big to be noticed in.

    Advice to Management

    Stay in touch with your foundation,...the little people. They are the real outward projection of the demeanor of your hotel.


  3. "Hilton Hotels"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager
    Current Employee - Assistant General Manager
    Recommends
    No opinion of CEO

    Pros

    Opportunity for advancement by direct supervisors and the PATH

    Cons

    Lots of paperwork because it used to be a public company

    Advice to Management

    acknowledge hard work from management, not only line level members


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Hiltion, A great place to to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Memphis, TN
    Current Employee - Programmer Analyst in Memphis, TN
    Recommends
    No opinion of CEO

    Pros

    The Memphis corporate office has a comfortable, casual workplace that makes you happy to come to work in the morning. When your life requires you to be elsewhere, the work schedule can be flexible as long as you work something out with your manager. The benefits are good ranging from your typical 401(k) plan and a solid medical program to discounts on hotel rooms and hotel furnishings.

    Cons

    Office politics can be a drag but I suppose that will be an issue wherever you go. I also assume this will vary from place to place you work within Hilton.
    Hilton is not an IT company, and the IT department does not run as such. If you are used to and prefer structure and standards, you may be dissapointed.

    Advice to Management

    Remember the value of an in-house IT department. Outsourcing would hurt control over the IT direction and developments.


  6. "Laid off, but I still think the company is good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Approves of CEO

    Pros

    Team member travel program, PTO builds up very quickly

    Cons

    I was laid off, even though I had put in over 6 years with the company

    Advice to Management

    Recognize everyone and do not stop the "team member of the month" or Manager of the Quarter" programs, even when times are tough


  7. "Great place for entry level or those without education background. Hilton promotes from within and it happends often."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    No opinion of CEO

    Pros

    Family like atmosphere care about employees and customers. Will help you be all that you can be with lots of family love and lots of good inceptives, like free hotels stays and other fun stuff.

    Cons

    Working nights, holidays and weekends. distance if you don't like in dallas. not a large complex building is getting run down

    Advice to Management

    not much to add doing a great job. new bulding and new computer systems to inprove cusotmers and employee job.


  8. "Licensed Starbucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in San Diego, CA
    Former Employee - Barista in San Diego, CA
    Recommends
    Approves of CEO

    Pros

    Working at the Starbucks in Hilton is great because the execs always walk in and they get to know you on a personal level. There's lots of room for growth.

    Cons

    The other departments get jealous because we get the promotions which creates a hostile work environment. Some execs aren't very approachable.

    Advice to Management

    Get rid of the union and some of the execs need to be friendlier and more approachable.


  9. Helpful (2)

    "Company Info"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN
    Recommends
    Approves of CEO

    Pros

    Great work environment, strong team members, technology is currently exceptional.

    Cons

    Change in culture, leadership team has extensive turnover, office move has caused new team members that do not have experience in industry.

    Advice to Management

    Focus on employee development and continue to offer educational assistance to employees, foster feedback and communications with team members.


  10. Helpful (1)

    "one of best companies I worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Agent in Tampa, FL
    Former Employee - Reservation Agent in Tampa, FL
    Recommends
    No opinion of CEO

    Pros

    care about their employees coaches were great

    Cons

    too many changes all the time I know that now they are trying to sell vacation resorts to people booking Hampton Inn this is so wrong

    Advice to Management

    listen to employees they are the one on the front line and know how the guest feels which will truly help


  11. Helpful (1)

    "Was a good learning experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Bloomington, IN
    Former Employee - Intern in Bloomington, IN
    Recommends
    No opinion of CEO

    Pros

    The Director of Sales was fantastic, and he taught me alot. The rest of the hourly staff was wonderful also and I loved working with them

    Cons

    The Front Desk Manager was very rude and luckily now she has moved to a different hotel. The GM left to.

    Advice to Management

    They were really nice over all, I think some managers need to treat their staff a little bit better though.


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