Hilton San Francisco Reviews

Updated Aug 9, 2020

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4.2
97%
Recommend to a Friend
99%
Approve of CEO
  1. "Seniro Director"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Anonymous Freelancer in Walnut Creek, CA
    Recommends
    Positive Outlook

    I worked at Hilton

    Pros

    things are always done in the right way

    Cons

    Always on time... making it possible

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  2. Helpful (1)

    "Work Work Work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Food and Beverage Manager in San Francisco, CA
    Positive Outlook

    I have been working at Hilton full-time for more than a year

    Pros

    25 PTO days. Big company. Travel benefits

    Cons

    No time for PTO or travel benefits. Responsible to make TM act good, responsible to make upper management look good.

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    Hilton Response

    Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us your feedback. We acknowledge that Team Members have responsibilities outside of work so we do what we can to help them manage these multiple demands knowing work life balance is very important. Having leaders hear what's working and what's not working at Hilton helps us make changes for the better, which can ultimately impact the guest experience in a positive way. If you would like any further assistance in addressing these concerns, please reach out to your HR team.


  3. "Front Office Intern"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Front Desk Agent in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Hilton for less than a year

    Pros

    Hiltons worlwide has some of the nicest team members that I have ever been around. The workplace is very diverse, which brings in so many ideas. The program was productive and was laid out like a table of contents, which kept it very organized. It included webinars that gave me valuable information for my internship and future followed by midterm and final evaluations!

    Cons

    The communication between the property where i was employed and the corporate company that recruited me had below average communication. I was told from Hilton Worldwide that I had to find my own housing in San Francisco one of the most expensive cities in the country to find out a month before I showed up the property that the HR director offered me a complimentary room at the hotel for the summer.

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  4. "Very Political"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton for more than 3 years

    Pros

    many advancement opportunities salary is competitive team members keep you motivated

    Cons

    very political, no job security you feel replaceable processes change daily, no consistancy

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    Hilton Response

    Senior Manager, Talent Acquisition

    Thank you for your review and offering this feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and the one that we strive to promote. Please know your comments have been shared with leadership.

  5. "Great Hotel Brand"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Office Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton full-time for more than a year

    Pros

    lots of good People who will work with you and around you, great Brand to work for.

    Cons

    old thinking type management, lags as times on current trends.

    Hilton Response

    Senior Manager, Talent Acquisition

    Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!

  6. "Windows on the Bay"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Associate in Burlingame, CA
    Recommends
    Positive Outlook

    I have been working at Hilton

    Pros

    Beautiful hotel on the bay. Faces the ocean and is near the airport. It even has a trail to walk your pets. It is a nice hotel for pets to relax.

    Cons

    No cohesiveness in the sales and catering people. They talk rudely with their managers. It seems no one has basic manners when they talk to women. It seems like talking rudely with women is a norm here.

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    Hilton Response

    Senior Manager, Talent Acquisition

    Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you again for taking the time to give us a review and for your commitment to Hilton.

  7. "front desk agent"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fornt Desk Agent in San Rafael, CA
    Recommends
    Positive Outlook

    I have been working at Hilton full-time for less than a year

    Pros

    great, family atmosphere and benefits!

    Cons

    i do not have any

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  8. Helpful (1)

    "Front Desk Agent"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Burlingame, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time for less than a year

    Pros

    Great discounts at any Hilton property! Set hours, lively & safe environment

    Cons

    Rude guests that try to work the policy their way, fraud issues with some guests, Room control

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  9. "Director"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director of Rooms Control in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hilton full-time for more than 8 years

    Pros

    Great team....... That's about it in this area I wouldn't waste your time working for this company. There are many better opportunities out there.

    Cons

    Upper management is lost. They promote nothing but incompetent baboons. The GM is a nothing short of a childish baby that feels slamming doors and yelling creates results.

  10. "It was better when Blackstone didn't own us."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook

    I have been working at Hilton full-time for more than 10 years

    Pros

    Union, Long term employment, Living wage

    Cons

    Peanut counters have castrated the management. Cuts have lead to deferred maintenance and poor back of house housekeeping. Managers seem unable to correct the situation. Moral is deterring. Line employees who once cared about quality, have submitted to realization that under this management, this is just a job.

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