Hilton San Francisco Reviews

Updated Aug 9, 2020

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4.2
97%
Recommend to a Friend
99%
Approve of CEO
  1. Helpful (2)

    "Mediocre Dinosaur. Limited Progression"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Marketing Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Hilton full-time for more than 5 years

    Pros

    - Great opportunities to live and work around the globe if you're interested in relocating - Depending on which team you're in you may learn a lot - Half-decent benefits - Good for those who enjoy traveling for business

    Cons

    - Corporate team members are generally not best in class and many seem to have fallen into their positions without much real expertise, especially the marketing team. - Very difficult to make changes quickly as there are too many people, some of whom do the same jobs but are in different. - Male dominated culture with old-school attitudes (as you would expect in the hotel industry). Not forward thinking or progressive. - General lack of respect for female team members because the company is hierarchical and male dominated i.e General Managers, Hotel Owners, Senior Mgmt tend to be male and operate as if it is still 1982. - Terrible team member travel program. Completely pointless - just for show. - There is so much apathy within the company and so many people who are jobsworths, no real innovation is possible. Teams don't work in harmony with each other. There is a lot of distrust between hotel teams and corporate teams and also within the corporate side itself. - Not much career progression because of limited training and inward-facing culture

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  2. "Hilton has always been a great company to work for."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant General Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton full-time for more than a year

    Pros

    The company is established, and large so there are a lot of training and growth opportunities (not to mention employee rates!)

    Cons

    The technology is getting a bit old, and needs to be updated to include basic things like cut and paste from the PMS, etc.

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  3. "to be a team leader in the hospitality business and to do well with the company."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Great in Fremont, CA
    Positive Outlook

    I have been working at Hilton full-time for more than a year

    Pros

    to get a job at the hospitality business where my experience will be used to full achievements.

    Cons

    to pass my probation with flying colors and to be employed by a great company.

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  4. "Not Enough Benefits"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Executive Chef in Livermore, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Hilton full-time for more than 3 years

    Pros

    There are many oppurtunities to learn

    Cons

    Management in franchise hotels not the same vision of corporate hilton

  5. "Get ready for the ride."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Banquet Manager in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time for more than a year

    Pros

    Good employee perks, fun work environment. GM is amazing. Young managers, great relationships are made.

    Cons

    Corporate is only concerned with the bottom line and the service suffers. Executive Comity is awful, how they made it that far in their career is a shock. Money isn't great especially when you consider the blood, sweat, and tears you put in. 12 hour days are a low average of what you will work.

  6. "New employee and dazzled thus far"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Dublin, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton full-time for less than a year

    Pros

    My hotel offered free hot lunch everyday and there's no shortage of starbucks. I truly feel apart of a team that is all working together to improve our guest's experiences. This is a company I could see myself staying with for a very very long time.

    Cons

    The starting pay is laughably low. I would probably make as much working in fast food or starbucks. Paying rent on that low of pay is barely possible. This is the only reason I have to potentially leave my job.

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  7. Helpful (1)

    "Outstanding company with unlimited opportunities for team members."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director of Sales & Marketing in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hilton full-time for more than 5 years

    Pros

    Large company with rich history. Many opportunities for advancement from hotel properties to corporate offices. Training is available on regular basis for skill enhancement. First rate use of latest technologies to manage business units.

    Cons

    Very large company can make decisions less nimble than optimal.

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  8. "Excellent Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton full-time for more than a year

    Pros

    Great travel benefits. A feeling that you are cared for as an employee. They want you to have a personal life and not just a work life. Fairly easy to transfer locations if you work for a property that is owned and operated by corporate.

    Cons

    The salary is not as high as other industries and some other organizations within the same industry.

  9. "Good place to work"

    4.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Sales Manager in San Francisco, CA
    Recommends
    Approves of CEO

    I have been working at Hilton

    Pros

    Great company to work for

    Cons

    As it is common in hotel industry, manager's compensation is lower then comparable jobs in other industries.

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  10. "Change is happening and the flexible will survive."

    4.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Director in San Francisco, CA
    Recommends
    Approves of CEO

    I have been working at Hilton

    Pros

    Hilton is in tranformation mode as the company tries to shake off it's former image of traditional big boxes in major cities to being a world class hospitality company. But at it's roots are the Team Members who make the hotels great. Each day, throughout the country i am proud to be part of the team that delivers exceptional service to our guests. While operations and deliverables to our guests have changed and continue to change with Blackstone's leadership, the heart of our hotels are still alive and doing our best for the guests. The future for HIlton remains strong and the promise of Blackstone's ownership is the core of that promise. We have grown our Waldorf=Astoria collection by over 10 properties and ownership is going to focus on our nameplate brand HILTON more than Hampton, Homewood, Embassy and Doubletree. In the long run we do have a great 401 K, Health, Life and Dental benefits that are above average and PTO which we all love! Learning and Professional Development and Brand Management have been turning out the training and support materials to do a better job so while we are in turmiol as an organization, we are still the best hospitality company in the world.

    Cons

    CUTS CUT AND CUTS... it is tough with the layoffs and cutbacks. Team Member events were scaled back and 2009. And the layoffs is worrysome. Not only at the properties as less of us will have to do more but also in Beverly Hills and Memphis... We are told that only 1000 or so will be moving to DC or Memphis when we close HQ in Beverly Hills. We have some great friends in those locations and they will be missed. Finally the Blackstone involvement in the company. This is Chris Nasetta's company to run all the other players in Blackstone need to step back and let Chris run the show. He has quickly taken the time to learn and understand the culture, he is moving the culture into the direction it needs to go in, and we need less of these fly by high price executives coming in and throwing in a new direction that doesnt necessarily work

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