Hocoma Reviews | Glassdoor

Hocoma Reviews

Updated Apr 9, 2019

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Found 7 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
25%
Approve of CEO
Hocoma CEO Gery Colombo
Gery Colombo
3 Ratings
  1. "A good entry to field service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Technician in Norwell, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hocoma full-time for more than a year

    Pros

    Working as a Service Technician at Hocoma Inc. provides a good introduction to being in a field service position. You grow and develop your customer support skills, assisting customers remotely over the phone from the office and working directly with them in person while on the road. There is a high volume of travel with this role and you can expect to see a lot of different places around the country. There is a good...

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    Cons

    Trouble shooting and repairs are often limited to simply changing parts out as opposed to be able to actually fix things. This can be frustrating when you run into repairs that would be easier and cheaper to fix then to replace the whole component. For example if there are times you have to replace Ethernet cables with a bad connection on the end. Rather than clipping the defective end and crimping a new RJ-45 connector...

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    Advice to Management

    The US service team needs to hire more technicians. With the number of devices being installed and supported, and paperwork work requirements also increasing more people are needed to better take care of the added volume of work.

    Hocoma2018-06-22
  2. "Missing decision making authonomy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General Manager in Norwell, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Hocoma full-time for more than 3 years

    Pros

    High tech business, learning all on the go, huge potential to learn

    Cons

    Close to zero decision authonomy, all decisions done in Switzerland, mostly by CEO personally

    Advice to Management

    Empower people and give them possibility to take decisions

    Hocoma2019-04-09
  3. "Good stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Service Technician in Norwell, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hocoma full-time for more than a year

    Pros

    Company is a good stepping stone to get into the med tech/ biotech field. Got to travel quite a bit. Visited most of the US and many other countries.

    Cons

    Salary is a joke. For the amount of travel 80%+ the salary is a complete joke. Other companies are paying twice what Hocoma offers with a lot less less travel. The biggest slap in the face was when I asked for a raise after being there for 2 years without a raise and I was told no. Then the company goes and hires new people and their starting salary was higher than what I was making after being there for 2 years. They...

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    Advice to Management

    Keep your employees happy. Everyone will leave within a year or 2 because the stress of travel and the low salary aren't worth it.

    Hocoma2017-03-14
  4. Helpful (2)

    "Get your feet wet but not a long term career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Service Engineering in Norwell, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hocoma full-time for more than a year

    Pros

    US Division office is very outgoing with great attitudes. The machine are technical and will give you a good start into the robotics field. Great career opportunity if you are looking to start into the Rehabilitation and/or Robotics field.

    Cons

    No growth in the company at all. Hocoma might give you a new title but that is it, no additional responsibilities to better your skills in the field you are in. Switzerland service group second guesses everything the US Service team performs. No long term growth unless you are just looking to be in Service and no more. All field service engineer task of logistics, help desk, field service for the entire US/CAN, scheduling...

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    Advice to Management

    Let the team grow and and split up some of the service roles. The team needs engineers out West so they can service the West coast instead of having the customer wait weeks to go out there when it's convenient for someone to be in that area. West coast is suffer from lack of service over the years.

    Hocoma2014-12-16
  5. Helpful (1)

    "Field Service-Good resume builder, no reason to stay long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Service Tech in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at Hocoma full-time for more than a year

    Pros

    Devices are highly technical, and the therapists you will work with are usually pretty nice

    Cons

    company is not built for growth. There is no territories for technicians, so you will fly all over the place and spend a ton of time away from home. Company does not make decisions that will increase customer satisfaction and make the company more efficient, seems the company wants to keep making the same margin regardless if that means drastically lower sales numbers. Extremely high turnover companywide

    Advice to Management

    Realize that if you are going to call yourself an industry leader, follow the business model for the companies you think you should be in the same tier as. What works in other countries doesn't work here in the USA. Take care of your employees...when people constantly leave that is a reflection of a poor environment.

    Hocoma2013-07-05
  6. "A very happy six-months experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - MSC Thesis Student 
    Recommends
    Approves of CEO

    I worked at Hocoma for less than a year

    Pros

    Interesting and challenging projects. Very friendly environment and organisation. Well connected workplace, one can more than easily live in Zurich. As a student, you are given freedom and expected to have initiative. I saw a lot of collaboration between people of different divisions. At the time I was there, they were about to acquire new space for expansion.

    Cons

    People like meetings, a lot! You will be attending many of them. There seems to be no clearly defined Research and Development department.

    Hocoma2013-12-22
  7. "Coole Firma"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Zürich
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hocoma full-time for more than 5 years

    Pros

    Gute Leute Coole Produkte Work-Life Balance stark unterstüzt

    Cons

    Manchmal ist der Focus der GL ein bisschen unklar

    Hocoma2018-09-10
Found 7 reviews