Hogg Robinson Group Reviews | Glassdoor

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Hogg Robinson Group Reviews

Updated February 21, 2018
69 reviews

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2.6
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Hogg Robinson Group Chief Executive David Radcliffe
David Radcliffe
29 Ratings

69 Employee Reviews

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Pros
  • The virtual office work from home situation is nice and convenient (in 5 reviews)

  • Having come from a FTSE 100 travel business the work life balance here is far better - we work hard but real value placed on an employees personal time (in 3 reviews)

Cons
  • Low Pay - No Pay Rise at all for many years (in 4 reviews)

  • no room to grow/ very low salary good for single people but not for somebody with family to support/supervisors are in other locations (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Analyst
    Current Employee - Implementation Analyst
    Recommends
    Positive Outlook

    I have been working at Hogg Robinson Group full-time (More than 5 years)

    Pros

    Open-minded company that promotes self-starter mentality; allows employees to be themselves; rewards innovation and hard-work; fast-paced, non-hierarchical and non-bureaucratic

    Cons

    Challenges include organizing relatively smaller workforce to deliver global service

    Advice to Management

    Stay the course, scale up globally


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great teams, long tenured employees

    Cons

    UK decisions don’t always make sense for North America

  3. "travel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Saint Louis, MO
    Former Employee - Travel Consultant in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hogg Robinson Group full-time (More than 8 years)

    Pros

    I really don't have any pros besides the shift I started off with. Co-workers were nice.

    Cons

    No proper training , no guidance , quick to no have your back . Management has no idea of anything when asked questions.


  4. "corporate travel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Corporate Counsel in Huntsville, AL
    Current Employee - Senior Corporate Counsel in Huntsville, AL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hogg Robinson Group full-time

    Pros

    Better to work for a full service team

    Cons

    Afterhours needs much improvement and better management team

    Advice to Management

    Better team building and support from management is required for better production.


  5. Helpful (2)

    "agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent
    Current Employee - Agent
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hogg Robinson Group full-time (More than 10 years)

    Pros

    There are very few pros for this company. The Agents are top notch, but as this is NOT a US company, and HRG has a very small percentage of business in US, they find us too expensive, insurance etc is very expensive to them so they pay very little of it. - as no other part of their firm is insured. They have a very hard time keeping management.

    Cons

    One of the lowest paying large agencys in US. - They have lost many clients due to bad accounting systems etc. - Be aware, they offer no free tickets/no comp rooms earned/ very few benefits.


  6. "Senior Corporate Travel Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Corporate Travel Agent
    Current Employee - Senior Corporate Travel Agent
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hogg Robinson Group full-time

    Pros

    Excellent benefits including a great amount of PTO.

    Cons

    Poor leadership waters down the rest of the staff. Agents are treated as call center employees instead of the super star VIP agents we are.

    Advice to Management

    Please communicate with the staff so we know what's going on. Not everything needs to be hush hush. A lot of lost accounts and no new accounts coming on board which means lay offs.


  7. "Good People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great team and support internally. Executive team very supportive.

    Cons

    Very disjointed with messaging, roll out of initiatives and overall communication.

  8. "HRG"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Newark, NJ
    Former Employee - Anonymous Employee in Newark, NJ

    I worked at Hogg Robinson Group (More than 3 years)

    Pros

    Client Account Manager was onsite weekly to meet with the client and available to address any issues that might arise. Offered limited access to software to assist in daily program management.

    Cons

    Home office was located outside US. Operations Manager changed often throughout the vendor contract with little contact to employees working offsite/remotely.

    Advice to Management

    Better communication with offsite/remote employees is necessary to maintain rapport and offer support. More training on available software for improved program management.


  9. Helpful (2)

    "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Travel Consultant in Charlotte, NC
    Current Employee - Senior Travel Consultant in Charlotte, NC
    Recommends
    Positive Outlook

    I have been working at Hogg Robinson Group full-time (More than 3 years)

    Pros

    Good company good benefits I like working with fellow team members rewarding always feel good about coming to work everyday

    Cons

    One of the top travel companies in country, well managed and growing so no Cons to speak of so far and would recommend it to anyone

    Advice to Management

    Stay on top of new technology and travel tools watch competition and never lose accounts


  10. Helpful (3)

    "Stay away from the Charlotte office!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Charlotte, NC
    Former Employee - Operations Supervisor in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hogg Robinson Group full-time (More than 5 years)

    Pros

    Great salary for industry, nice office, frequent visits from Canadian management

    Cons

    Nepotism!! Management hires friends and family, where favorites are rampant. Regular scuffles with coworkers that date each other as well as management in domestic partnerships together. It is a pressure cooker environment that does not justify the higher salary.

    Advice to Management

    It all starts at the top. The only way to eradicate the horrible environment is to totally clean house and start over. The Charlotte office is a domino effect that will never stop until headquarters is involved. It's way past any repair.


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