Hogg Robinson Group Reviews | Glassdoor

Hogg Robinson Group Reviews

Updated February 28, 2017
56 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Hogg Robinson Group Chief Executive David Radcliffe
David Radcliffe
24 Ratings

56 Employee Reviews

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Pros
  • Met some great people during my time as a conference consultant for HRG, opportunity to work from home , good hotel discounts (in 4 reviews)

  • Good company good benefits I like working with fellow team members rewarding always feel good about coming to work everyday (in 3 reviews)

Cons
  • Low Pay - No Pay Rise at all for many years (in 4 reviews)

  • No room for moving up, shift work, vacation must be picked a year in advance (in 3 reviews)

More Pros and Cons

  1. "Senior Corporate Travel Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Corporate Travel Agent
    Current Employee - Senior Corporate Travel Agent
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hogg Robinson Group full-time

    Pros

    Excellent benefits including a great amount of PTO.

    Cons

    Poor leadership waters down the rest of the staff. Agents are treated as call center employees instead of the super star VIP agents we are.

    Advice to Management

    Please communicate with the staff so we know what's going on. Not everything needs to be hush hush. A lot of lost accounts and no new accounts coming on board which means lay offs.


  2. "agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent
    Current Employee - Agent
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hogg Robinson Group full-time (More than 10 years)

    Pros

    There are very few pros for this company. The Agents are top notch, but as this is NOT a US company, and HRG has a very small percentage of business in US, they find us too expensive, insurance etc is very expensive to them so they pay very little of it. - as no other part of their firm is insured. They have a very hard time keeping management.

    Cons

    One of the lowest paying large agencys in US. - They have lost many clients due to bad accounting systems etc. - Be aware, they offer no free tickets/no comp rooms earned/ very few benefits.


  3. "Good People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great team and support internally. Executive team very supportive.

    Cons

    Very disjointed with messaging, roll out of initiatives and overall communication.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "HRG"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Newark, NJ
    Former Employee - Anonymous Employee in Newark, NJ

    I worked at Hogg Robinson Group (More than 3 years)

    Pros

    Client Account Manager was onsite weekly to meet with the client and available to address any issues that might arise. Offered limited access to software to assist in daily program management.

    Cons

    Home office was located outside US. Operations Manager changed often throughout the vendor contract with little contact to employees working offsite/remotely.

    Advice to Management

    Better communication with offsite/remote employees is necessary to maintain rapport and offer support. More training on available software for improved program management.


  6. Helpful (2)

    "Excellent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Travel Consultant in Charlotte, NC
    Current Employee - Senior Travel Consultant in Charlotte, NC
    Recommends
    Positive Outlook

    I have been working at Hogg Robinson Group full-time (More than 3 years)

    Pros

    Good company good benefits I like working with fellow team members rewarding always feel good about coming to work everyday

    Cons

    One of the top travel companies in country, well managed and growing so no Cons to speak of so far and would recommend it to anyone

    Advice to Management

    Stay on top of new technology and travel tools watch competition and never lose accounts


  7. Helpful (3)

    "Stay away from the Charlotte office!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Charlotte, NC
    Former Employee - Operations Supervisor in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hogg Robinson Group full-time (More than 5 years)

    Pros

    Great salary for industry, nice office, frequent visits from Canadian management

    Cons

    Nepotism!! Management hires friends and family, where favorites are rampant. Regular scuffles with coworkers that date each other as well as management in domestic partnerships together. It is a pressure cooker environment that does not justify the higher salary.

    Advice to Management

    It all starts at the top. The only way to eradicate the horrible environment is to totally clean house and start over. The Charlotte office is a domino effect that will never stop until headquarters is involved. It's way past any repair.


  8. Helpful (4)

    "Get out of the customer service industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in New York, NY
    Former Employee - Financial Analyst in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hogg Robinson Group full-time

    Pros

    Best benefits in the travel industry

    Cons

    I have never seen a company run as inept as this one. There is poor communication between upper management and no support. Their back office software is cumbersome and increases the workload. If they had a better system, they could get rid of half their departments which run reports just to support the software!

    They also run this company too lean because they're more concerned about extra $$ to the bottom line & to the stock holders instead of customer service. Their attitude is the customer needs to adjust to how this company operates instead of the company doing what they can to make the customer happy. I can't believe they're still in business with the way they treat their clients!

    Advice to Management

    You need to start listening to the client and have some sort of urgency when it comes to providing service to them.


  9. Helpful (2)

    "Run WAY too lean."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Manager in New York, NY
    Current Employee - Business Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Hogg Robinson Group full-time (More than 3 years)

    Pros

    Some of the best benefits I have ever had.

    Cons

    Management need to stop managing the company to the stock price and manage based on the needs of the clients. They are running way to lean. There are just not enough people to do their jobs correctly. Everyone is completely overwhelmed. The emphasis is build revenue, but they are not building the infrastructure to support the increase in revenue.

    Advice to Management

    Manage the needs of the clients and the stock pricess will follow.


  10. Helpful (2)

    "Get out of the travel industry - now"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in New York, NY
    Current Employee - Travel Consultant in New York, NY

    Pros

    Used to be travel benefits but those have practically dried up

    Cons

    Glass ceiling. Mgmt makes little more but with tons more work so not worth pursuing.

    Advice to Management

    treat all employees equal. special perks for "special" people is BS


  11. "Good place to gain experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Toronto, ON (Canada)
    Current Employee - Travel Consultant in Toronto, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Hogg Robinson Group full-time (More than 3 years)

    Pros

    The people you work with. The incentives. Ability to work from home. The management team makes an effort to engage with employees.

    Cons

    No room for moving up, shift work, vacation must be picked a year in advance. Pay increases every 3 to 5 years if any.



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