Hogg Robinson Group Reviews | Glassdoor

Hogg Robinson Group Reviews

Updated October 12, 2017
20 reviews

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3.0
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Hogg Robinson Group Chief Executive David Radcliffe
David Radcliffe
6 Ratings

20 Employee Reviews

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Pros
  • Flexible work from home policy, the company clearly believes in it and supports its virtual employees (in 4 reviews)

  • Good company good benefits I like working with fellow team members rewarding always feel good about coming to work everyday (in 3 reviews)

Cons
  • Low Pay - No Pay Rise at all for many years (in 4 reviews)

  • No room for moving up, shift work, vacation must be picked a year in advance (in 3 reviews)

More Pros and Cons

  1. "Senior Corporate Travel Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Corporate Travel Agent
    Current Employee - Senior Corporate Travel Agent
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hogg Robinson Group full-time

    Pros

    Excellent benefits including a great amount of PTO.

    Cons

    Poor leadership waters down the rest of the staff. Agents are treated as call center employees instead of the super star VIP agents we are.

    Advice to Management

    Please communicate with the staff so we know what's going on. Not everything needs to be hush hush. A lot of lost accounts and no new accounts coming on board which means lay offs.


  2. "Good People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great team and support internally. Executive team very supportive.

    Cons

    Very disjointed with messaging, roll out of initiatives and overall communication.

  3. "HRG"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Newark, NJ
    Former Employee - Anonymous Employee in Newark, NJ

    I worked at Hogg Robinson Group (More than 3 years)

    Pros

    Client Account Manager was onsite weekly to meet with the client and available to address any issues that might arise. Offered limited access to software to assist in daily program management.

    Cons

    Home office was located outside US. Operations Manager changed often throughout the vendor contract with little contact to employees working offsite/remotely.

    Advice to Management

    Better communication with offsite/remote employees is necessary to maintain rapport and offer support. More training on available software for improved program management.


  4. Helpful (3)

    "Run WAY too lean."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Manager in New York, NY
    Current Employee - Business Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Hogg Robinson Group full-time (More than 3 years)

    Pros

    Some of the best benefits I have ever had.

    Cons

    Management need to stop managing the company to the stock price and manage based on the needs of the clients. They are running way to lean. There are just not enough people to do their jobs correctly. Everyone is completely overwhelmed. The emphasis is build revenue, but they are not building the infrastructure to support the increase in revenue.

    Advice to Management

    Manage the needs of the clients and the stock pricess will follow.


  5. "Poor management with ineffienct work tasks in BCN office!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Travel Consultant in Barcelona (Spain)
    Former Employee - Business Travel Consultant in Barcelona (Spain)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hogg Robinson Group full-time (More than a year)

    Pros

    Easy relaxed Job. Flexible in taking days off. Payment good for Barcelona for the job level.

    Cons

    Different shifts including weekends and nights. Slow management and not easy to move up. Inefficient work tasks.

    Advice to Management

    Support willing staff to move up otherwise you loose them and you need to re-employ and retrain again and again.


  6. "Good Business Travel company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Travel Consultant in London, England (UK)
    Former Employee - Senior Business Travel Consultant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hogg Robinson Group full-time (More than 5 years)

    Pros

    Interesting mix of accounts to work on.
    Chance to progress
    Plenty of staff social events if you wanted them
    Flexible working sometimes available

    Cons

    Overtime
    Can be high pressure at times
    Management sometimes out of touch with front line workers

    Advice to Management

    Consult all levels of your workforce when implementing new technologies and systems to ensure they are good for front end users as well as reporting.


  7. "FRAEDOM REVIEW Fantastic people and great offering. HRG are stifling this business."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Hogg Robinson Group full-time

    Pros

    The people are fantastic
    Technology is great
    Rewarding place to be
    Culture solid (if you're away from parent-company influence)

    Cons

    Parent company (HRG) stifle what the business could be
    As it gets bigger, it becomes more political internally
    CEO too busy managing upward

    Advice to Management

    Exit the HRG umbrella
    Keep innovating, there's so much potential there

  8. Helpful (2)

    "Good for starters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Hogg Robinson Group full-time

    Pros

    Relatively good benefits - health, dental, vision, fitness, good vacation days; access to travel discounts. Good place to start and gain experience.

    Cons

    Low salaries; no increase; no bonuses; no performance evaluation or subjective; growth opportunities - subjective; lack of good management; management is concerned mostly with their own personal wellness; poor organization of work; management does not appreciate the people's contribution to the company's success and is not committed to retain its personnel.

    Advice to Management

    It is good to remember that the company's success depends to a large degree on its employees' satisfaction.


  9. "HRG"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hogg Robinson Group full-time

    Pros

    Friendly teams depending on department, hotel discounts

    Cons

    lack of pay rises/bonus, lots of pressure - quick to criticise , lack of full training, hard to progress


  10. Helpful (1)

    "Hurry Up & Wait"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hogg Robinson Group (More than 10 years)

    Pros

    Great teams, exciting projects & technology

    Cons

    Too few staff in central service teams to support workload. Many people in support roles with sub-par experience.

    Management is reactive and fails to plan ahead

    Advice to Management

    listen to your staff & plan ahead for how t manage all outcomes, including the bad, instead of changing direction every time there's a glitch


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