Holiday Inn Express Reviews | Glassdoor

Holiday Inn Express Reviews

Updated April 3, 2017
71 reviews

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71 Employee Reviews

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Pros
  • I enjoyed the work and meeting new people everyday (in 23 reviews)

  • Calm, relaxed work environment that is good for all types of employees (in 17 reviews)

Cons
  • Can be pretty boring for front desk during slow seasons (in 29 reviews)

  • no benefits staff does not consistently deliver what I promise (in 28 reviews)

More Pros and Cons

  1. Helpful (1)

    "Central west end"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Saint Louis, MO
    Former Employee - Housekeeper in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook

    I worked at Holiday Inn Express full-time (Less than a year)

    Pros

    The location is great if you live in central west end.

    Cons

    The most disorganized professional business i ever worked at. Aside from the building falling apart and being forced to work in unacceptable conditions I think the worst part was the actual smell of the building.

    Advice to Management

    Fix your building! get new coffee machines stop being cheap and fix the obvious problems that keep the guest upset. Really fix not patch it up and hide it before next inspection actually fix it. The employees that you refuse to give extra compensation yet you add additional work duties will not perform well without equipment that works without being informed of proper processes to do the work. And a competitive salary should be important dontkeep telling your employees you dont have money to give raises or fix anything but hire new people to replace the old peopleafter the old people demand u fix what needs to be done to do the job.


  2. "Too Much Freedom, Not Enough Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Associate in Saint Louis, MO
    Former Employee - Front Desk Associate in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook

    Pros

    Free breakfast
    Close nit family within the company
    Extremely flexible hours

    Cons

    The lies created about rooms in order to sell
    inconsistent schedule

    Advice to Management

    Give more consistent hours and investigate issues brought up by employees.


  3. "Maintenance"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Positive Outlook

    I worked at Holiday Inn Express full-time

    Pros

    Nice Co-workers, easy work, always off on time

    Cons

    Politics within company, no overtime

    Advice to Management

    When terminating staff members, give them a reason so they can improve


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Assistant Manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Tahlequah, OK
    Current Employee - Anonymous Employee in Tahlequah, OK

    I have been working at Holiday Inn Express full-time

    Pros

    Employee discount, and meeting new people every day and being able to make a guest feel at home anbd beig friendly and polite

    Cons

    Not being paid fairly and bonusues being withheld and always filling in for other employess and being treated bad by guest for something thats not your fault


  6. "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Muncie, IN
    Former Employee - Front Desk Agent in Muncie, IN
    Doesn't Recommend
    Neutral Outlook

    Pros

    The best part was working with the guests!

    Cons

    No benefits, poor management, unorganized.


  7. "maintenance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance in Hixson, TN
    Former Employee - Maintenance in Hixson, TN
    Doesn't Recommend
    Negative Outlook

    Pros

    Not many pros ! There were to many people changing my direction , resulting in a BAD job performance .

    Cons

    Can't be taking orders from everyone ... All it does is create confusion and high anxiety .... Some people need to keep their mouths SHUT !

    Advice to Management

    Maintenance orders need to come from front desk only


  8. "Underpaid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales in Charlotte, NC
    Current Employee - Director of Sales in Charlotte, NC
    Doesn't Recommend
    Negative Outlook

    I have been working at Holiday Inn Express full-time (More than a year)

    Pros

    Work/life balance is great because I don't have to pull my hair out

    Cons

    Certainly underpaid for the amount of revenue raised for the hotel

    Advice to Management

    Pay Raise! Pay Raise! Pay Raise!


  9. "Nothing To Do"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Holiday Inn Express full-time (Less than a year)

    Pros

    The hotel is new and almost runs itself. Staff is young and the hotel seems to always be busy. New, busy area.

    Cons

    The GM does most of the work so you don't have anything to do. GM says she will encourage participation with ideas but wants everything to be approved by her first. Doesn't give supervisors the freedom to do their job.

    Advice to Management

    Trust in your supervisors to do what they think is right. Stand firm behind their decisions and allow supervisors to do the work instead of doing it for them.


  10. "Thank God for New Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Athens, GA
    Former Employee - Front Desk Agent in Athens, GA
    Doesn't Recommend

    I worked at Holiday Inn Express (More than a year)

    Pros

    Weekly pay.
    Tips from customers.
    Free breakfast.
    Close to DT
    Work Uniform Provided.

    Cons

    Management would belittle and abude employees. Under paid and over worked.

    Advice to Management

    Happy employees =happy guest.


  11. Helpful (1)

    "Housekeeping Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping Supervisor in Birmingham, MI
    Former Employee - Housekeeping Supervisor in Birmingham, MI
    Doesn't Recommend
    Negative Outlook

    Pros

    Pleasant Co-Workers, great location, regular guests

    Cons

    Haphazard management, reactive instead of proactive approach to addressing issues



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