Holiday Retirement Reviews | Glassdoor

Holiday Retirement Reviews

Updated August 19, 2017
121 reviews

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3.0
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Lilly Donohue
18 Ratings

121 Employee Reviews

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Pros
Cons
  • upper management doesn't know what each author is doing (in 105 reviews)

  • extremely long hours for those who are salaried (60 (in 65 reviews)

More Pros and Cons

  1. Helpful (4)

    "Only stayed for the residents"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrihment Coordinator in Salt Lake City, UT
    Former Employee - Enrihment Coordinator in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Holiday Retirement full-time (More than 5 years)

    Pros

    From day 1 on the job as a 16-year-old server, I heard from one of the other servers that was training me, "I'm still working here only because of the residents". As time would go on, I would discover that to be true for myself. I loved the residents and because of that, I stayed with the company for many years. The residents and the service you get to provide them is priceless.

    Cons

    I gave the "Career Opportunities" tab 2 stars. I began as a server at age 16 and was able to work up through some kitchen positions to the Enrichment Coordinator position (glorified term for Activity Director). From there, I actively pursued a promotion into Management but to no avail. I would sometimes work 70 plus hours a week, make server schedules, respond to emergency calls, and much more outside my job description. I got some appreciation and was even sent on the "Touch of Excellence" trip. However, I never was promoted into management even though I was far more qualified and dedicated than the other managers I saw come through there. I personally believe it was because I was young and therefore overlooked.
    During my time there, I went through 13 individual managers, not including different flex teams that would come in and cover in between management. However, they never considered my 5 years of dedication and experience as something valuable for the manager position.
    Holiday counts on staff members getting attached to the residents and that's why they pay so little. As a server, I could have gone to work at a local movie theater for the same pay plus get free movies. I had tons of interviews and job offers but I ultimately turned them down because of the residents.
    I'm part of a community that is being bought out by another company and I look forward to seeing how this new company reacts with its employees.

    Advice to Management

    Give promotion opportunities to your good, dedicated employees.


  2. Helpful (11)

    "Over worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Chef in Las Vegas, NV
    Former Employee - Executive Chef in Las Vegas, NV
    Disapproves of CEO

    I worked at Holiday Retirement full-time (More than 5 years)

    Pros

    The residents are great, the staff I work with is wonderful and the benefits are decent. Paid holidays too (which you always have to work)

    Cons

    Time restraints, minimal budget for what's expected, not enough staff to complete what is needed. There should be a a housekeeper in the common areas on both Saturday and Sunday. Stop basing staffing levels on occupancy, that's absurd!

    Advice to Management

    Listen to employees that have been here a long time. Listen to the residents complaints and concerns. Try to KEEP existing residents instead of trying to always get new ones, regardless of their care needs. Stop bringing in residents to independent communities that should be in higher cars. Worry about the food rather than "how does the coffee bar look?" You need MORE STAFF and MORE HOURS.

  3. Helpful (2)

    "Part of hospitality industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holiday Retirement (More than 3 years)

    Pros

    Working with the senior is always a fun, you learn a lot about life in general.

    Cons

    very little chance for the minorities to grow with this company

    Advice to Management

    Hire people with Hospitality back ground.


  4. Helpful (17)

    "Corporate HQ relocating-Too Many Changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Oswego, OR
    Current Employee - Anonymous Employee in Lake Oswego, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Holiday Retirement full-time (More than 5 years)

    Pros

    Fulfillment from helping seniors or in my case helping our community associates who are in the field caring for seniors. Lots of great people working in the field and here at HQ. I'm sorry to see my role ending.

    Cons

    We have a new president (Lily) who is negative and rude in person. The CEO is also very removed from the community level. Too much turnover which is disruptive to our seniors and other non manager staff member's. The company seems to be moving away from managing communities and moving into new ventures. Casting aside the entire head office staff without thanking us is not class act.

    Advice to Management

    Rely more on your District level managers vs making up new initiatives not vetted first by the field. Happy associates make better employees.


  5. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Deltona, FL
    Former Employee - Manager in Deltona, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Holiday Retirement full-time (More than 3 years)

    Pros

    fun great staff to work with

    Cons

    upper management doesn't know what each author is doing

    Advice to Management

    work together


  6. Helpful (5)

    "Office and Associate Reduction - a bad thing?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Oswego, OR
    Current Employee - Anonymous Employee in Lake Oswego, OR
    Neutral Outlook
    No opinion of CEO

    I have been working at Holiday Retirement full-time (More than 8 years)

    Pros

    Good Pay | Advancement Opportunities | Good support team

    Cons

    Moved out of state | A lot of turn over


  7. Helpful (6)

    "Executive Chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Chef in South Bend, IN
    Current Employee - Executive Chef in South Bend, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Holiday Retirement full-time (More than 8 years)

    Pros

    Steady work. Pay is good

    Cons

    Company is calling apart. Not the same. NO VALUES

    Advice to Management

    LISTEN

  8. Helpful (4)

    "Corporate Chaos Trickles Down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Holiday Retirement full-time (Less than a year)

    Pros

    Entry level jobs (ones in communities) can be fulfilling.

    The hours aren't bad for most positions.

    With the proper systems/procedures in place–a well-run community will rarely experience any issues.

    Benefits and 401k to any full-time employee.

    Travel perks/free temporary lodging in company-owned locations.

    Free meals for each shift worked. Your experience may vary.

    Free slip-resistant footwear (so long as it is black.)

    Cons

    Corporate changes its mind about expensive projects/tests/new procedures so quickly that it's difficult to keep up.

    Communication from corp to communities needs a lot of work.

    Communities need to be held to the same standard, the difference in quality between any two can be wild.

    Hours to budget is tight enough to be quite harmful to most communities.

    Timelines for most entry-level positions are unrealistic. EX: Most Housekeepers must clean 5-8 apartments (Mix of studio, 1B, and 2B), wash/fold/dry the linens for those apartments, and manage resident concerns in about three hours. Four hours are reserved for restaurant style meal service, with one two-hour sitting in the morning and one just after noon. Forty-five minutes are reserved for a lunch break and a 15-minute break to eat breakfast. Many communities also grant their employees an extra 15-minute break to eat lunch.

    Advice to Management

    Give the housekeepers the whole eight hours to housekeep. Your communities will improve drastically if you do.

    Update your HR software. Kronos is as antiquated as its namesake.

    Stop putting through new initiatives every couple of months. Let the communities catch up/standardize.

    Create a position specifically for the purpose of removing trash from communities. As it stands, HK doesn't have the time, and the residents have too much trash. In a community with eight 50'gallon trash bins, and one large Uline Tilt Truck, the task can be done in as little as 45 minutes. To reiterate: HK absolutely does not have 45 minutes with which to do trash.


  9. "Assistant General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Retirement full-time

    Pros

    Great experience with learning management, fantastic residents.

    Cons

    Consistency in the community a problem

    Advice to Management

    Need to think quick on your feet


  10. Helpful (5)

    "New Holiday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in Vancouver, WA
    Current Employee - Assistant General Manager in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Holiday Retirement full-time (More than a year)

    Pros

    Holiday is a great starter company for those trying to climb the ladder to success. If you would like a career in senior living this is a good place to start.

    Cons

    To many changes too quickly. Not very attentive to the needs of the associate unless it benefits the company which is typical for a corporate company.

    Advice to Management

    Listen to your employees, keep them ALL informed, and don't wait till the last minute to update on changes.


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