Holiday Retirement Reviews | Glassdoor

Holiday Retirement Reviews

Updated April 25, 2017
839 reviews

Filter

Filter

Full-time Part-time

839 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Very little positive support from your upper management (in 98 reviews)

  • They have no regard for the work that community Managers do (in 61 reviews)

More Pros and Cons

  1. Helpful (4)

    "Co-Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Co-Manager in Portland, OR
    Former Employee - Community Co-Manager in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Enjoyed working with my spouse, living on site and the residents!! Most associates were easy to get along with some not so much.

    Cons

    INconsistency between RD's; expectations not clearly defined; values not always followed or believed in ~ integrity and honesty - they only wanted to hear that when it went along with what they wanted

    Advice to Management

    Be specific about your expectations; don't pit your lead managers against your co-managers; be direct and not beat around the bush; you expect honesty and integrity from us but you are not forthright yourselves.


  2. Helpful (2)

    "Interesting Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lake Oswego, OR
    Former Employee - Anonymous Employee in Lake Oswego, OR
    Neutral Outlook

    I worked at Holiday Retirement full-time (More than 5 years)

    Pros

    Interesting work and I enjoyed working with the people. Like other places most everyone is nice to work with. Working for Holiday isn't overtaxing job and one, if they take the initiative, can easily make a name for themselves.

    Cons

    Not sure where the company is going. The company became a management company and owns less properties than in the past. Compensation is average to below average so negotiate a good/fair salary and stick to your guns. If you are a good resource and they want you then you have leverage


  3. Helpful (7)

    "Seniors are what make your Job Complete"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Manager - CMT Trainer in Bloomington, IN
    Former Employee - Community Manager - CMT Trainer in Bloomington, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Holiday Retirement full-time (More than 3 years)

    Pros

    I loved my seniors and working with them and my staff daily was the highlight of my job. I felt that our work life balance was good considering that you live on site. Overall I loved what I did and how my work impacted the life of our seniors. Loved being able to work with my husband day in and day out.

    Cons

    There is no growth opportunity from the community management stand point. My husband and I are very driven people and with no growth opportunity it made our position a dead end position.

    Advice to Management

    I believe some of your best RD's and RDS would be your community managers. Create a plan or path for them to move into those directions if that is their lifetime goal professionally.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Cedar Park, TX
    Former Employee - Server in Cedar Park, TX
    Recommends

    Pros

    Short shifts, fast paced work, great team, I made a lot of close friends there, residents are so sweet, serving food is easy, clean up is fast and easy, great job for someone who is involved in a lot of out side things because the shifts are a 2 hour max. There was usually extra work if you wanted it, you could come in early and vacuum or something. Free food after service was over. You could even take food home. This was my absolute favorite job.

    Cons

    You don't get a lot of hours, and so you don't get paid very much. Management is different everywhere, but where I was, the new managers were horribly rude, they picked favorites, stood over you while you worked just watching everything you do, and gave all of the extra hours to only two girls. But the first managers were great, they were sweet and relaxed and trusted us to get our job done, and we did.


  6. Helpful (1)

    "What is the next phase of the current restructuring? Will the SLs be phased out to be more like the Hawthorne model?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Leader in Columbus, OH
    Current Employee - Sales Leader in Columbus, OH
    Neutral Outlook
    Approves of CEO

    I have been working at Holiday Retirement full-time (More than 3 years)

    Pros

    My experience with Holiday has been neutral over the past few years. I love helping seniors and their families. I love seeing seniors move in and make new friends and enjoy new interests. I love the conversation and activity in the dining room. I do my job well and have maintained over 95% occupancy for a very long time. I love the bonuses, although I did not appreciate the significant pay decrease I received due to keeping my occupancy high as well as retention high. This has been resolved for 2016.

    I am fortunate to work in a community where people can somehow manage to get along and work as a team.

    Cons

    I can deal with the Tuesday through Saturday schedule. I don't agree with the mandatory end of month schedule especially with high occupancy. Yes, the micromanaging and bullying is annoying. But overall, it is tolerable, and I feel I am somewhat fairly compensated. But I will say my spouse's ears bleed on a regular basis.

    It's uncomfortable working with the management team when you know they are overworked and underpaid, and I feel sorry for them for this reason. Holiday has created a huge chasm between sales and management.

    I don't feel that Holiday delivers on what is promised to the residents. Regional managers are only aware of the bottom line of our community, and there is so much more that is overlooked and ignored. For the amount of money these residents are paying, they deserve so much more! Our building is becoming old, tired, and rundown, yet our residents are asked to pay a 6% increase. The Holiday 3.0 premier resident experience needs to start with the managers, and I can tell you it doesn't. Our residents are treated with disdain and are just an annoyance to the managers, and the biggest "con" of all is that the regional team is clueless to this and probably wouldn't care anyway. For some reason major maintenance problems are never resolved and no one seems to care.

    Advice to Management

    My advice is to find out what is really going on in your communities!!!! Ensure that the premier resident experience is not just a pie in the sky! Oh, and keep your sales force.


  7. Helpful (7)

    "Lead Community Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in Los Angeles, CA
    Current Employee - Community Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get a wide range of experience in all aspects of apartment management (Sales, Maintenance, Food Service, Administrative, Public Relations, etc...) If you really do the job, you make a difference in your senior resident's lives.

    Cons

    Incredibly long working shifts. Very little positive support from your upper management. They sell you on the importance of making the resident's lives the best we can and to spend as much time with them as we can. But the main objective is sales. There is a constant strong push every day to continue getting new leases (rental pricing increases weekly). Too much micro managing also.

    Advice to Management

    All upper management should go spend a minimum of one week actually sitting at the community manager's desk and get a real idea about what Holiday's community managers go through everyday.


  8. Helpful (2)

    "Community Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Manager in Richmond, VA
    Former Employee - Community Manager in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Holiday Retirement full-time (More than 3 years)

    Pros

    Very Little. Disconnect between what corporate says they'll support, versus action to support needs of maintain each physical plant, or hiring community manager with grasp of administrative demands, and or execute appropriate leadership or training in the communities they are assigned.

    Cons

    Business model is out of date with new competitors. Although it professes to be resident focus, as a manager its very sales driven with pressure to achieve a 55% NOI.

    Advice to Management

    Change the culture to reflect the message, and overhaul the business model ASAP so resident perceive they are receiving full value of environment promised.


  9. Helpful (5)

    "They profess to be caring about the associates and residents but sales are the real focus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Co-Manager in Fort Wayne, IN
    Former Employee - Co-Manager in Fort Wayne, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Holiday Retirement full-time (More than a year)

    Pros

    Working with seniors and making an impact on their lives. The bonds that are formed are very satisfying and the biggest bonus with this job

    Cons

    Long hours, no respect for any associate and a HUGE disconnect between the stated goals and beliefs and the true focus - more money for upper management. RDs are dishonest and employ the technique of pitting management teams against each other. There is NO support from the home office. They do "investigations" to support their point of view.

    Advice to Management

    Get a clue- be up front about true goals. If the bottom line is the most important thing then just state it. The high rate of turnover should be an indicator of a company wide problem.


  10. Helpful (5)

    "Community Sales Leader, Lead Community Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Sales Leader in Shreveport, LA
    Current Employee - Community Sales Leader in Shreveport, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Retirement full-time (More than 3 years)

    Pros

    Amazing opportunity to meet and work with a fascinating group of people. Residents are the best source for the motivation to keep doing what is a rewarding way to make a difference in the lives of others. Requires true commitment to strive for quality associates dedicated to provide the Holiday Touch each and every day. Perfect for A type overachievers who make it their own mission in life to make sure your community meets and exceeds the company expectation of quality. Since I have run the communities I was assigned to as well as the sales side. My exposure to the challenges of each role an associate plays to the resident satisfaction has helped to keep grounded in providing valuable support and recognition to associates for the hard work they do each day. Building great relationships with the residents, ultimately they too add valuable support during the sales process. Ultimately the relationship between us all shines through during a prospective residents tour and helps reassure them this is a wonderful place to be. Lots of travel involved if you're a committed to going to communities in need.

    Cons

    Long hours, lots of travel away from family, not much time for my own family

    Advice to Management

    Greater advancement opportunities for front line problem solvers who have been working in the field successfully and have the experience to be true leaders in the Regional and District levels.

    Holiday Retirement Response

    May 31, 2016 – Human Resources Representative

    The is such great feedback. We are always looking for positive feedback to help us improve our associate's experience. Please speak with your regional director and your regional sales leader about ... More


  11. Helpful (9)

    "Sales Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Leader in Los Angeles, CA
    Current Employee - Sales Leader in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Holiday Retirement full-time (More than a year)

    Pros

    Getting to hear life stories of seniors and learn from them. Love making them feel special and important

    Cons

    All the bad reviews on here are absolutely true...it is evidently a company-wide problem in how overworked, bullied, threatened, micromanaged, ridiculous amount of meetings necessitate a week of anywhere from 60 to 70 hours per week to get your job done since at least 15 hours are spent on conference calls, stand up morning meetings, marketing meetings, and even harassing phone calls from district and up management. The turnover is so heavy which is why they constantly have to train new people and have a whole center in Dallas to do just that. I've had my boss ask a coworker to.dig.up dirt on me that could.be used to fire me! I was told and am currently retaining an attorney on several issues. My days are numbered but I'd rather be let go than continue to.fight a losing battle. Worst company ever with horrible management.

    Advice to Management

    Quit and go work for the DMV or somewhere where a nasty attitude and rudeness are required. It doesn't belong in an environment for seniors. What a joke. Will miss my friendly seniors. Everyone else...no. I feel.scarred for life from this place. If I could.give zero stars I would.


Showing 839 of 848 reviews
Reset Filters