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    Holland America Reviews

    Updated October 2, 2018
    274 reviews

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    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Holland America President and CEO Stein Kruse
    Stein Kruse
    129 Ratings

    274 Employee Reviews

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    Pros
    Cons

    • "Long hours, low pay, management rules strictly by fear and intimidation" (in 11 reviews)

    • "Upper management gets instant IT assistance though, funny how that works" (in 11 reviews)

    More Pros and Cons

    1. "bartender"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Server Trainer/Bartender in Seattle, WA
      Former Employee - Server Trainer/Bartender in Seattle, WA
      Recommends
      Positive Outlook

      I worked at Holland America full-time (More than 10 years)

      Pros

      I love being on this profession it is my passion.

      Cons

      having hard guest i love being challenged by them to manage and to solve divert the issues into a positived.

    2. Helpful (2)

      "Great Company and Great Work/Life Balance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Financial Analyst in Seattle, WA
      Current Employee - Senior Financial Analyst in Seattle, WA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Holland America full-time (More than 5 years)

      Pros

      Vacation Time
      9/80 days (Every other Friday off)
      Recognition from Management for Hard Work

      Cons

      Long Hours at Times
      Lots of Vacation but No Time to Use it
      Pay is low for the region

      Advice to Management

      Pay should be in line with inflation, 2-3% increase per year does not keep up with cost of living increases and home affordability in the Seattle Area

      3. Join the Holland America team
      See Our Latest Jobs

    3. "Driver guide"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Driver Guide in Juneau, AK
      Current Employee - Driver Guide in Juneau, AK
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Holland America part-time (Less than a year)

      Pros

      Great location with opportunity to experience nature; super staff and coworkers and great spirit.

      Cons

      The five plus month season flies by too quickly.

      Advice to Management

      Increase use of experienced guides to train newcomers

    4. Helpful (1)

      "This is a good place to get some experience, then go get a better job."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Budget Analyst in Anchorage, AK
      Current Employee - Budget Analyst in Anchorage, AK
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Holland America full-time (More than 10 years)

      Pros

      Good benefits, opportunities to advance, cruise and travel benefits.

      Cons

      Long hours, low pay, management rules strictly by fear and intimidation. This company wants to wring everything it can out of its employees and the towns it’s ships visit, and contribute nothing to the local economies.

      Advice to Management

      Try being a partner to the State and people of Alaska, instead of a drain on the economy and resources. Put a meaningful number of year round jobs with benefits in the State.

    5. "Why Steiner?"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Hair Dresser/Stylist/Barber in Seattle, WA
      Current Employee - Hair Dresser/Stylist/Barber in Seattle, WA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Holland America full-time (More than a year)

      Pros

      Holland america is really good to work

      Cons

      Unfortunately holland america works with Steiner for spa. Horrible company to work for. Try to avoid work for Steiner.

    6. "Business Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Holland America full-time

      Pros

      The 9/80 schedule allows employees to take every other Friday off.

      The work culture is pretty laid back.

      Lots of future expansion in the pipeline.

      Cons

      Pay is somewhat lower than comparable positions at other companies.

      Advice to Management

      Staff up appropriately when you bring on new/more ships.

      More integration with Carnival/Princess could create more efficiency.

    7. "GSA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      Pros

      good place to work and have fun.

      Cons

      sometimes you run into unforeseen situations.

    8. "Great opportunity for an adventure"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Holland America full-time

      Pros

      I worked at the resort inland in Alaska for the on land portion of the tour. You get to go on tours for free and they provide housing and food and transportation for you

      Cons

      very busy, you will work a lot

    9. Helpful (1)

      "Take what they give you"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - General Reservations in Seattle, WA
      Current Employee - General Reservations in Seattle, WA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at Holland America full-time (More than a year)

      Pros

      Work from home
      Not as micro managed as some call centers
      Overall people are nice

      Cons

      Health Insurance is expensive and has high deductible, not affordable when making under $20/hr
      They are not transparent about working evenings/weekends or about the lack of incentives (an extra $40 a month is hardly an "incentive")
      No room for moving up as a call center agent, the senior agents never leave since they are grandfathered in to better benefits (retirement)
      Basically your typical deadend call center job

      Advice to Management

      Give people room to grow (and make more money)
      It's ridiculous to think people can survive on $15/hr in the Seattle area
      Carnival Corp stock shot up after the tax announcement - where are the worker benefits!?

    10. Helpful (8)

      "A solid place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Director in Seattle, WA
      Current Employee - Director in Seattle, WA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Holland America full-time (More than 5 years)

      Pros

      Great work life balance, great culture, 9/80 schedules, IATA card

      Cons

      Lower than average pay for the Seattle area, No significant rewards for work excellence, benefits are significantly lower than other large companies in the Seattle area, Commuting to/from Lower Queen Anne is a nightmare

      Advice to Management

      Instead of comparing salaries and benefits to other cruise lines based in Miami, take a close look at the Seattle marketplace and try to align your benefits to be competitive in the Seattle area. Furthermore, there needs to be a greater differentiation when it comes to merrit increases. The companies top performers hardly see any difference in a raise versus the middle of the road performers creating very little incentive to strive for greatness.

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