Holland America Reviews | Glassdoor

Holland America Reviews

Updated August 16, 2018
267 reviews

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2.8
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Holland America President and CEO Stein Kruse
Stein Kruse
123 Ratings

267 Employee Reviews

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Pros
Cons
  • "Upper management gets instant IT assistance though, funny how that works" (in 11 reviews)

  • "Minimum wage, long hours on phone with very restrictive lunch and break time" (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in Seattle, WA
    Current Employee - Specialist in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holland America full-time (More than 8 years)

    Pros

    The 9/80 schedule is great, my team is flexible and great to work with.

    Cons

    Benefits are too high in cost


  2. "GSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    good place to work and have fun.

    Cons

    sometimes you run into unforeseen situations.

  3. "Great opportunity for an adventure"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holland America full-time

    Pros

    I worked at the resort inland in Alaska for the on land portion of the tour. You get to go on tours for free and they provide housing and food and transportation for you

    Cons

    very busy, you will work a lot


  4. Helpful (5)

    "A solid place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Seattle, WA
    Current Employee - Director in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holland America full-time (More than 5 years)

    Pros

    Great work life balance, great culture, 9/80 schedules, IATA card

    Cons

    Lower than average pay for the Seattle area, No significant rewards for work excellence, benefits are significantly lower than other large companies in the Seattle area, Commuting to/from Lower Queen Anne is a nightmare

    Advice to Management

    Instead of comparing salaries and benefits to other cruise lines based in Miami, take a close look at the Seattle marketplace and try to align your benefits to be competitive in the Seattle area. Furthermore, there needs to be a greater differentiation when it comes to merrit increases. The companies top performers hardly see any difference in a raise versus the middle of the road performers creating very little incentive to strive for greatness.


  5. "Take what they give you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Reservations in Seattle, WA
    Current Employee - General Reservations in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Holland America full-time (More than a year)

    Pros

    Work from home
    Not as micro managed as some call centers
    Overall people are nice

    Cons

    Health Insurance is expensive and has high deductible, not affordable when making under $20/hr
    They are not transparent about working evenings/weekends or about the lack of incentives (an extra $40 a month is hardly an "incentive")
    No room for moving up as a call center agent, the senior agents never leave since they are grandfathered in to better benefits (retirement)
    Basically your typical deadend call center job

    Advice to Management

    Give people room to grow (and make more money)
    It's ridiculous to think people can survive on $15/hr in the Seattle area
    Carnival Corp stock shot up after the tax announcement - where are the worker benefits!?


  6. Helpful (2)

    "HA Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Nice Building for employees, interesting product.

    Cons

    Still chasing the ball on benefits, massive bureaucracy to get certain things done.

    Advice to Management

    Create policies as if it were 2020, not 2010.


  7. Helpful (3)

    "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holland America full-time

    Pros

    Some of the people are great

    Cons

    Overall toxic, management is constantly going in different directions

  8. "Ok Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holland America full-time

    Pros

    Free Cruises, Decent Benefits, Nice building

    Cons

    Management is old school, very conservative.


  9. "Team oriented enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Specialist in Seattle, WA
    Former Employee - Human Resources Specialist in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Holland America (More than 5 years)

    Pros

    Good work environment, collaborative and team oriented.

    Cons

    Outdated processes and systems. Management not always receptive to new ideas.


  10. Helpful (1)

    "Great company, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Cruise Consultant
    Former Employee - Personal Cruise Consultant
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Holland America (More than a year)

    Pros

    Great benefits (including free cruising!)
    Huge bonuses
    Good salary

    Cons

    Bad management
    Corporate doesn't seem to know whats going on below

    Advice to Management

    Pay more attention at the supervisor/lead level.


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