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Holland America Reviews

Updated May 22, 2018
255 reviews

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3.0
StarStarStarStarStar
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Approve of CEO
Holland America President and CEO Stein Kruse
Stein Kruse
114 Ratings

255 Employee Reviews

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Pros
  • Good benefits; Optional 9/80 schedule (in 22 reviews)

  • Co-workers, opportunity to travel, location (in 10 reviews)

Cons
  • NO support or communications from upper management, employees are expendable (in 11 reviews)

  • Minimum wage, long hours on phone with very restrictive lunch and break time (in 9 reviews)

More Pros and Cons

  1. "good comoany"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wine Attendant in America, OK
    Current Employee - Wine Attendant in America, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holland America full-time (Less than a year)

    Pros

    fun and exciting. love the work

    Cons

    long hours and no day offs


  2. "An OK call center job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent in Seattle, WA
    Former Employee - Reservations Agent in Seattle, WA
    Positive Outlook
    Disapproves of CEO

    I worked at Holland America full-time (More than 8 years)

    Pros

    Good, paid training.
    Nice facilities.
    Opportunities for bonuses.
    Free/discounted cruises.

    Cons

    Micromanaged to a high degree.
    You get negative feedback just for going to the bathroom.
    HR will take any opportunity to cheat you out of benefits.
    Medical and pay isn't competitive.
    Basically, your standard corporate call center.

    Advice to Management

    Give employees more time to take a breather/run to the bathroom/stop calls for a drink of water.

  3. "Hire Leaders not Micro-Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Coordinator in Seattle, WA
    Current Employee - Marketing Coordinator in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Holland America full-time (More than 5 years)

    Pros

    Nice in environment, onsite cafeteria (food can make you sick), okay benefits.

    Cons

    Poor pay and power hungry managers, No leadership. poor advancement opportunities, and if you do get promoted you are only worth no more than a $2000 yearly increase, although they would willing pay an external candidate much more for the same position.

    Advice to Management

    Hire managers that can lead, create positions so people can grow, and stop paying more to those you hire externally then those you promote within. Why must you leave to come back to get paid more? This company need leaders not micro-managers


  4. "Contract - HRIS Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contractor Human Resources in Seattle, WA
    Current Employee - Contractor Human Resources in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holland America full-time (More than a year)

    Pros

    I work with a great team. We are always busy, I have learned new technologies and been able to help update their internal reporting,

    Cons

    I am a contractor and not yet a full employee there.


  5. "bell staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holland America full-time

    Pros

    money with cash bonus
    good people
    location

    Cons

    management location people food housing and quality


  6. "Great company , great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cruise Director in Seattle, WA
    Former Employee - Cruise Director in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Holland America (More than 3 years)

    Pros

    benefits, travel, pay, no life expenses, gym.

    Cons

    long contracts, no healthy food.


  7. Helpful (1)

    "Throwback to the "good ol' days""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Analyst in Seattle, WA
    Former Employee - Senior Systems Analyst in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Holland America full-time (More than 3 years)

    Pros

    Some flexibility in work arrangement, 9/80 work schedule was a nice to have

    Cons

    Management was disorganized and there was a high amount of in-fighting, highly misogynistic culture, felt like working in an episode of Mad Men where the good ol' boys would literally sit around talking about women in the office. The pay was also not competitive. The blame game thrives here.

    Advice to Management

    Get rid of Senior IT management and hire some female IT Officers.

  8. "HA Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Seattle, WA
    Current Employee - Manager in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Holland America full-time (Less than a year)

    Pros

    Great people. Brand new building. Cruise benefits.

    Cons

    Bad IT systems. Company managed with spreadsheets.


  9. "as a bartender i prepare and mix drinks to serve to the guests"

    StarStarStarStarStar
    Former Employee - Bartender in Seattle, WA
    Former Employee - Bartender in Seattle, WA

    I worked at Holland America (More than 5 years)

    Pros

    good salary can travel to many places and fun workplace

    Cons

    work too tough, being away from my families and love ones and less time for myself


  10. "Techspert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Holland America full-time (More than 3 years)

    Pros

    Paid Travel, Crew activities, and great team members

    Cons

    Long Sea Days, and four months work with no days off.


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