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Holland America Reviews
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    Holland America Reviews

    Updated August 16, 2018
    267 reviews

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    Full-timePart-time
    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Holland America President and CEO Stein Kruse
    Stein Kruse
    123 Ratings

    267 Employee Reviews

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    Pros
    Cons

    • "Upper management gets instant IT assistance though, funny how that works" (in 11 reviews)

    • "Minimum wage, long hours on phone with very restrictive lunch and break time" (in 9 reviews)

    More Pros and Cons

    1. Helpful (1)

      "Great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Specialist in Seattle, WA
      Current Employee - Specialist in Seattle, WA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Holland America full-time (More than 8 years)

      Pros

      The 9/80 schedule is great, my team is flexible and great to work with.

      Cons

      Benefits are too high in cost

    2. "GSA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      Pros

      good place to work and have fun.

      Cons

      sometimes you run into unforeseen situations.

      3. Join the Holland America team
      See Our Latest Jobs

    3. "Great opportunity for an adventure"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Holland America full-time

      Pros

      I worked at the resort inland in Alaska for the on land portion of the tour. You get to go on tours for free and they provide housing and food and transportation for you

      Cons

      very busy, you will work a lot

    4. Helpful (5)

      "A solid place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Director in Seattle, WA
      Current Employee - Director in Seattle, WA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Holland America full-time (More than 5 years)

      Pros

      Great work life balance, great culture, 9/80 schedules, IATA card

      Cons

      Lower than average pay for the Seattle area, No significant rewards for work excellence, benefits are significantly lower than other large companies in the Seattle area, Commuting to/from Lower Queen Anne is a nightmare

      Advice to Management

      Instead of comparing salaries and benefits to other cruise lines based in Miami, take a close look at the Seattle marketplace and try to align your benefits to be competitive in the Seattle area. Furthermore, there needs to be a greater differentiation when it comes to merrit increases. The companies top performers hardly see any difference in a raise versus the middle of the road performers creating very little incentive to strive for greatness.

    5. "Take what they give you"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - General Reservations in Seattle, WA
      Current Employee - General Reservations in Seattle, WA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at Holland America full-time (More than a year)

      Pros

      Work from home
      Not as micro managed as some call centers
      Overall people are nice

      Cons

      Health Insurance is expensive and has high deductible, not affordable when making under $20/hr
      They are not transparent about working evenings/weekends or about the lack of incentives (an extra $40 a month is hardly an "incentive")
      No room for moving up as a call center agent, the senior agents never leave since they are grandfathered in to better benefits (retirement)
      Basically your typical deadend call center job

      Advice to Management

      Give people room to grow (and make more money)
      It's ridiculous to think people can survive on $15/hr in the Seattle area
      Carnival Corp stock shot up after the tax announcement - where are the worker benefits!?

    6. Helpful (2)

      "HA Group"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      Pros

      Nice Building for employees, interesting product.

      Cons

      Still chasing the ball on benefits, massive bureaucracy to get certain things done.

      Advice to Management

      Create policies as if it were 2020, not 2010.

    7. Helpful (3)

      "Human Resources"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Holland America full-time

      Pros

      Some of the people are great

      Cons

      Overall toxic, management is constantly going in different directions

    8. "Ok Company"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Holland America full-time

      Pros

      Free Cruises, Decent Benefits, Nice building

      Cons

      Management is old school, very conservative.

    9. "Team oriented enviroment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Human Resources Specialist in Seattle, WA
      Former Employee - Human Resources Specialist in Seattle, WA
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Holland America (More than 5 years)

      Pros

      Good work environment, collaborative and team oriented.

      Cons

      Outdated processes and systems. Management not always receptive to new ideas.

    10. Helpful (1)

      "Great company, bad management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Personal Cruise Consultant
      Former Employee - Personal Cruise Consultant
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Holland America (More than a year)

      Pros

      Great benefits (including free cruising!)
      Huge bonuses
      Good salary

      Cons

      Bad management
      Corporate doesn't seem to know whats going on below

      Advice to Management

      Pay more attention at the supervisor/lead level.

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