Holland America Reviews | Glassdoor

Holland America Reviews

Updated October 2, 2018
274 reviews

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3.1
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Holland America President and CEO Stein Kruse
Stein Kruse
129 Ratings

274 Employee Reviews

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Pros
Cons
  • "Long hours, low pay, management rules strictly by fear and intimidation" (in 11 reviews)

  • "Upper management gets instant IT assistance though, funny how that works" (in 11 reviews)

More Pros and Cons

  1. "bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Trainer/Bartender in Seattle, WA
    Former Employee - Server Trainer/Bartender in Seattle, WA
    Recommends
    Positive Outlook

    I worked at Holland America full-time (More than 10 years)

    Pros

    I love being on this profession it is my passion.

    Cons

    having hard guest i love being challenged by them to manage and to solve divert the issues into a positived.


  2. Helpful (2)

    "Great Company and Great Work/Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Seattle, WA
    Current Employee - Senior Financial Analyst in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holland America full-time (More than 5 years)

    Pros

    Vacation Time
    9/80 days (Every other Friday off)
    Recognition from Management for Hard Work

    Cons

    Long Hours at Times
    Lots of Vacation but No Time to Use it
    Pay is low for the region

    Advice to Management

    Pay should be in line with inflation, 2-3% increase per year does not keep up with cost of living increases and home affordability in the Seattle Area

  3. "Driver guide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver Guide in Juneau, AK
    Current Employee - Driver Guide in Juneau, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holland America part-time (Less than a year)

    Pros

    Great location with opportunity to experience nature; super staff and coworkers and great spirit.

    Cons

    The five plus month season flies by too quickly.

    Advice to Management

    Increase use of experienced guides to train newcomers


  4. Helpful (1)

    "This is a good place to get some experience, then go get a better job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Budget Analyst in Anchorage, AK
    Current Employee - Budget Analyst in Anchorage, AK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Holland America full-time (More than 10 years)

    Pros

    Good benefits, opportunities to advance, cruise and travel benefits.

    Cons

    Long hours, low pay, management rules strictly by fear and intimidation. This company wants to wring everything it can out of its employees and the towns it’s ships visit, and contribute nothing to the local economies.

    Advice to Management

    Try being a partner to the State and people of Alaska, instead of a drain on the economy and resources. Put a meaningful number of year round jobs with benefits in the State.


  5. "Why Steiner?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hair Dresser/Stylist/Barber in Seattle, WA
    Current Employee - Hair Dresser/Stylist/Barber in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holland America full-time (More than a year)

    Pros

    Holland america is really good to work

    Cons

    Unfortunately holland america works with Steiner for spa. Horrible company to work for. Try to avoid work for Steiner.


  6. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Holland America full-time

    Pros

    The 9/80 schedule allows employees to take every other Friday off.

    The work culture is pretty laid back.

    Lots of future expansion in the pipeline.

    Cons

    Pay is somewhat lower than comparable positions at other companies.

    Advice to Management

    Staff up appropriately when you bring on new/more ships.

    More integration with Carnival/Princess could create more efficiency.


  7. "GSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    good place to work and have fun.

    Cons

    sometimes you run into unforeseen situations.

  8. "Great opportunity for an adventure"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holland America full-time

    Pros

    I worked at the resort inland in Alaska for the on land portion of the tour. You get to go on tours for free and they provide housing and food and transportation for you

    Cons

    very busy, you will work a lot


  9. Helpful (1)

    "Take what they give you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Reservations in Seattle, WA
    Current Employee - General Reservations in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Holland America full-time (More than a year)

    Pros

    Work from home
    Not as micro managed as some call centers
    Overall people are nice

    Cons

    Health Insurance is expensive and has high deductible, not affordable when making under $20/hr
    They are not transparent about working evenings/weekends or about the lack of incentives (an extra $40 a month is hardly an "incentive")
    No room for moving up as a call center agent, the senior agents never leave since they are grandfathered in to better benefits (retirement)
    Basically your typical deadend call center job

    Advice to Management

    Give people room to grow (and make more money)
    It's ridiculous to think people can survive on $15/hr in the Seattle area
    Carnival Corp stock shot up after the tax announcement - where are the worker benefits!?


  10. Helpful (8)

    "A solid place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Seattle, WA
    Current Employee - Director in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holland America full-time (More than 5 years)

    Pros

    Great work life balance, great culture, 9/80 schedules, IATA card

    Cons

    Lower than average pay for the Seattle area, No significant rewards for work excellence, benefits are significantly lower than other large companies in the Seattle area, Commuting to/from Lower Queen Anne is a nightmare

    Advice to Management

    Instead of comparing salaries and benefits to other cruise lines based in Miami, take a close look at the Seattle marketplace and try to align your benefits to be competitive in the Seattle area. Furthermore, there needs to be a greater differentiation when it comes to merrit increases. The companies top performers hardly see any difference in a raise versus the middle of the road performers creating very little incentive to strive for greatness.


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