Holland America Employee Reviews about "upper management"

Updated Jul 30, 2020

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4.0
76%
Recommend to a Friend
82%
Approve of CEO
Holland America President and CEO Stein Kruse
Stein Kruse
228 Ratings
Pros
  • "9/80 shifts, exposure to the industry , travel, pay was ok (you need to negotiate that), co workers(in 33 reviews)

  • "9/80 schedule with every other Friday off(in 20 reviews)

Cons
  • "Long hours and no time off - takes a little getting used to(in 19 reviews)

  • "24/7 availability , stress stress nature of the work, some upper management with an attitude that man(in 15 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "upper management"

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  1. "Ok"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager Logistics in Seattle, WA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Holland America full-time for more than 3 years

    Pros

    9/80 shifts, exposure to the industry , travel, pay was ok (you need to negotiate that), co workers

    Cons

    24/7 availability , stress stress nature of the work, some upper management with an attitude that man.....

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  2. Helpful (3)

    "IT and Marketing is a Joke"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Holland America full-time for more than 3 years

    Pros

    One "free" cruise a year on a Carnival Group line.

    Cons

    Led by men, for men. Mostly old white guys, with a few token roles at the very top. Very few upper management roles for anyone not in the old boys' network Salaries are low, as is morale from disenfranchised employees, director level on down.

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  3. Helpful (7)

    "Modern Day Office Space"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Finance in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Holland America full-time for more than 3 years

    Pros

    •Really nice new building in the heart of Queen Anne, near many restaurants and close to Elliot Bay Park. •Flexible work schedule with 9/80 standard (every other Friday off). •Ability to work from home when needed

    Cons

    •Far too much middle and upper management which causes constant miscommunication. You eventually end up reporting directly and indirectly to 5 different managers/directors. •Finance has had 3 different CFOs in 4 years which is driving inconsistent management approaches which change on a whim. •Uncoordinated re-organizations that don’t drive results and leave significant areas of work unattended. •The Finance department leadership is under the impression that they have advanced analytic software that allows rapid analysis but the entire department is run by Excel. •Yearly Bonus for non-management is $150, which is insulting.

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  4. Helpful (2)

    "Senior Staff Accountant"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Staff Senior Accountant in Seattle, WA
    Negative Outlook
    Disapproves of CEO

    I have been working at Holland America full-time for more than 10 years

    Pros

    Team. Team. Team. Team. Team.

    Cons

    Upper management out of touch. Severe parity issues

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  5. Helpful (11)

    "Stay Away from Corporate HR"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Holland America full-time

    Pros

    -Office has a pretty view of Puget Sound -Free ship visits when ships are in port in the Summer -9/80 schedule is nice (work 9 hours per day, get every other Friday off)

    Cons

    -Not much of a vision or mission to get behind -Very high turnover (60-70%), lots of office drama, blaming and gossip -Outdated and badly run technology. Will take weeks and sometimes months to get your computer working properly when you start. If you have issues with different programs/access, you have to call a call center that isn't very helpful and just hope they can assign your ticket to someone on the onsite team who can help you within a couple days. Upper management gets instant IT assistance though, funny how that works. -Expensive benefits and subpar pay for Seattle area (are we really thinking we're going to retain people when they keep telling us they're getting 20-50% more money in their new jobs?) -Short term mindset and no growth. The priorities always seem to be just surviving to the next month/quarter/year, and never stepping back to consider if the way things are being done are how they should be being done. The phrase "this is just how we've always done things" rules here. -Office is really tough to commute to This is the kind of company that will tell you they're a great employer because of "lots of growth opportunities" (because the turnover is so high, no one wants the opportunities that are available since they're more increases in stress than they are pay or position), "we're in a cool industry" (makes no difference really, industry isn't what makes working in HR good or bad), and "free cruises" (hard to actually get approved, one year waiting period, perk only covers base cruise fare so you have to pay gratuities, taxes, port fees, airfare, extra food, and a fee if you want anything other than an inside cabin). In reality, the corporate office is a pretty disappointing place to work. I was excited when I started, but the technology issues, toxic office environment, teams just blaming each other and not taking responsibility for things, horrible commute, constantly having to train replacements and lack of good opportunities really gets to you.

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  6. Helpful (1)

    "Guest Relations customer retention"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Relations in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Holland America full-time for more than 3 years

    Pros

    Work from home, no commute time, company supplies computer. Travel benefits have all but been eliminated, many dissatisfied and unhappy employees

    Cons

    NO support or communications from upper management, employees are expendable. Travel benefits have all but been eliminated. Very rarely find anyone in management that cares or even knows you or about you. Please keep in mind, a year ago I told people I would never leave this company.

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  7. Helpful (5)

    "Marketing"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Holland America

    Pros

    Fun product to work on

    Cons

    HR department, company organization, upper management, hierarchal environment, and big difference in how your opinion/job is treated when you are not in a manager or higher job title.

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  8. Helpful (1)

    "Good short term job, not career worthy"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Holland America full-time for more than 5 years

    Pros

    Excellent benefits and decent hours. Work/life balance was pretty good and mostly friendly people. No micromanagement in my department.

    Cons

    No opportunity for advancement and low pay. Raises were minimal and upper management didn't seem to care about low end workers. Everyone was easily replaceable in their minds.

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  9. Helpful (1)

    "Glad I worked there, won't do it again"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Holland America full-time for more than 5 years

    Pros

    For the low-level jobs, they train you to use the systems and help you learn what you need. They will also coach you when you need assistance. There is some opportunity to move to other positions outside of reservations, but most other departments want you to have other internal experience first before considering you. It is a nice Catch-22.

    Cons

    This is an old company and is almost incapable of making positive changes that would positively effect the company and employees. Some departments are run on fear (this apparently is encouraged by some of the upper management). It is very old school and it shows in the way they run the business as a whole. Honestly, the company is run very militaristically. It is sad in this day and age.

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  10. "like watching paint dry"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Content Manager 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Holland America

    Pros

    The people at Holland, though a group of total misfits, were nice enough.

    Cons

    It was the most boring and thankless job I have ever had. Two weeks in, a woman walked onto the elevator with me and I say is it really Tuesday. She responds you know it should be Friday. This place sucks the life right out of you. And I agree. Upper management changes their minds at the drop of a hat without any interest in how that will affect your workflow. Everyone is looking for someone to blame. The technology is archaic. The system is repetitive and cumbersome. Management is not even remotely concerned with you, just appeasing their bosses.

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