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Holland & Barrett Retail Reviews

Updated January 14, 2018
413 reviews

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2.1
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Peter Aldis
217 Ratings

413 Employee Reviews

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Pros
  • The 25% discount is among the most generous out there (50% for a week around Christmas time) and that's on top of the offers (in 70 reviews)

  • Great team, staff discount, training (in 61 reviews)

Cons
  • Sometimes the expectations are too high, we cannot achieve targets set for us when we are lone working (in 62 reviews)

  • won't get paid for doing more than contracted hours/ extra days; Area Managers don't want to know about staffing issues- not their business i (in 41 reviews)

More Pros and Cons

  1. Helpful (10)

    "Supervisor- 10hrs."

    StarStarStarStarStar
    Former Employee - Supervisor in Farnham, NY
    Former Employee - Supervisor in Farnham, NY

    I worked at Holland & Barrett Retail (Less than a year)

    Pros

    -Fantastic store team, had a great relationship with my manager.
    -Pay is decent, even without benefits.
    -Good commission and bonuses.
    -Training is comprehensive.

    Cons

    -Area and regional management is pitiful and completely unsupportive, even accusatory.
    -Pay is affected by customer satisfaction surveys. It's unfair the means of putting food on the table is in the hands of the general public who often are unaware of this fact.
    -CEO is completely self absorbed
    -Communication between stores, head office and technical support is rubbish


  2. Helpful (5)

    "Stressful and unrewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Featherstone, VA
    Current Employee - Supervisor in Featherstone, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Holland & Barrett Retail (More than a year)

    Pros

    The only pro I can think of is the training that you receive. Although it can be hit and miss with some employees depending on what area you're working in and what role.

    Cons

    Prepare to be bombarded by KPIs and targets, you need to sell this with this, increase on this, 4 item link sale, Rewards for Life cards, magazines, samples, customer feedback cards is just a few of the things you have to remember. There's always a shortage of staff so be prepared if you're management to not have a lot of time off if any. You're never acknowledged for the work that you do and the time that you put in or rewarded for it. The area manager is always on your back asking why something hasn't been done, why you haven't met a certain target etc. Just all in all very stressful along with all the tests and training updates that you have to do in between.

    Advice to Management

    Acknowledge staff for the hard work that they do and the hours that they put in. Stop with all the excessive targets all of the time and give staff the right promotions who deserve them and have worked hard for them not to people that have been with the company for two minutes or happen to know the management.

  3. Helpful (5)

    "Worst company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Clonmel, KS
    Current Employee - Anonymous Employee in Clonmel, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Holland & Barrett Retail part-time (More than 3 years)

    Pros

    To be honest there is very few, 25% discount that's about it for me!

    Cons

    There is actually so much wrong with this company, I could be here a while typing. Manager / management have no idea how to treat their staff, constant pressure not an enjoyable place to work at all. They never send the right promotion kit for you to implement the promotion, and then your asm does a visit, this that and everything is wrong even after you have reported the items. Never any praise. Lone trading is also a big issue. No support from anyone. I feel like a robot in work, constantly asking customers question after question, rfl, mag, buy one try one, sampling and that's just at till, also asked to wear ridiculous badges as well as the two badges that are to be worn already, and loyalty lead where you wear rfl cards on a key ring and approach customers on the floor and sign them up. ABSOULTELY RIDICULOUS!! This is a health shop I have never worked anywhere where I felt so stressed and under appreciated. This is only few things wrong with this company, stay away if your thinking of joining Holland and Barrett.

    Advice to Management

    GET YOUR HEAD OUT OF THE CLOUDS!! If your staff are happy your customers will be happy. Twice now I have filled out employment surveys for this company and nothing has changed, they think if they give you a rise of 21c an hour you'll keep quiet, don't be fooled, I would not recommend anyone to work here.


  4. "Large health food retailer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good training for employees on the products.
    Well known company.

    Cons

    Store management can be poor, sometimes poor attitude. Unfair travel expectations for associates getting to training locations.

    Advice to Management

    Hire the right managers, embrace work/life balance more.


  5. Helpful (2)

    "Mixed feelings"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Holland & Barrett Retail full-time

    Pros

    Discount
    Comission
    Friendly team
    Learning about customer service
    Learning about products

    Cons

    Stressful
    Target sales being pushed
    Unprofessionalism
    Not being paid properly
    Not being listened to at times

    Advice to Management

    Listen to your employers
    Make sure they get paid on time
    Make sure they get paid correctly
    Address issues if there is any
    Make it a positive environment


  6. Helpful (1)

    "Over worked & under payed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Operations Administrative in Nuneaton, England (UK)
    Former Employee - Central Operations Administrative in Nuneaton, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Holland & Barrett Retail full-time (More than a year)

    Pros

    Good career progression, gym on site, company holds some cool events.

    Cons

    Too much workload put onto a single person, salary is under paid, management are power hungry and treat staff terribly.

    Advice to Management

    Don’t just hand work off to your staff, be a nice person and be nice to other people & follow the company values!


  7. Helpful (3)

    "no longer about a quality service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in London, England (UK)
    Current Employee - Supervisor in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Holland & Barrett Retail part-time (More than 3 years)

    Pros

    decent commission, career progression available, comprehensive training on products

    Cons

    commission Is dependant on online reviews made by public to individual stores, ratings make no sense. odd working hours, more occasions than not store hours allocation is very strict and on many occasions staff are required to work alone in the store for several hours depending on store location

    Advice to Management

    concentrate more on delivering a better service than purely pushing sales, be more lenient towards staff targets

  8. "Sales Assistant for one year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in HarbourFront (Singapore)
    Former Employee - Sales Assistant in HarbourFront (Singapore)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Holland & Barrett Retail full-time (Less than a year)

    Pros

    Nice and friendly working environment

    Cons

    Pressure of management of daily sales target

    Advice to Management

    No comment


  9. Helpful (2)

    "No"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Holland & Barrett Retail full-time

    Pros

    commission, benefits, discount. Nothing to do with the actual job base

    Cons

    the company are very shifty, demanding and threaten you with being fired if you cant cover somewhere. extensive training which if you fail you get fired

    Advice to Management

    The management are the problem


  10. Helpful (3)

    "Ups & Downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Holland & Barrett Retail part-time (More than 3 years)

    Pros

    Great Colleagues!
    Nice customers depending on area that store is situated!
    Amazing discounts!
    Some dedicated & good managers!

    Cons

    Sexual Harassment
    Terrible Products
    SELL SELL SELL/ TARGETS TARGETS TARGETS that's all this company thinks about.
    Having to chase up management/upper management in order to get your requests dealt with!
    Unhygienic stores
    Low pay


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