Hollywood Video Guest Service Representative Reviews | Glassdoor

Hollywood Video Guest Service Representative Reviews

8 reviews

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Guest Service Representative

3.5
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Hollywood Video CEO Mark Wattles
Mark Wattles
4 Ratings

Employee Reviews

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Pros
  • Free movie rentals, talking about movies you love to customers (in 38 reviews)

  • Flexible schedule, free movie rentals and the ability to watch movies before they come out to the general public (in 29 reviews)

Cons
  • low pay, long hours, open 365 days a year (in 14 reviews)

  • must often work long hours as a manager (in 6 reviews)

More Pros and Cons

  1. "Jobs of The Past"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Oceanside, CA
    Former Employee - Guest Service Representative in Oceanside, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hollywood Video part-time (More than a year)

    Pros

    Working as a Guest Service Representative at Hollywood video was great for the most part. Our customers were generally easy to work with.

    Cons

    Some of the promotions that we were told to push on customers were ridiculous and a nuisance to customers. The company didn't know how to compete in the digital landscape of streaming video and as a result they folded.


  2. "Enjoyed the people I work along side and my store manager, but the Hollywood Corporation ruined their clientele."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Lacey, WA
    Former Employee - Guest Service Representative in Lacey, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hollywood Video part-time (More than 3 years)

    Pros

    Enjoy free movies and 20% of concessions and new/previously viewed movies.

    Cons

    Corporation ran the company into the ground. No work/life balance.


  3. "It had great perks but the room for growth was stunted"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Chico, CA
    Former Employee - Guest Service Representative in Chico, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Hollywood Video part-time (More than a year)

    Pros

    Free movie rentals, talking about movies you love to customers. Working with fun people that had the same interests with you was great.

    Cons

    I didn't like that I had no room for growth in pay rate and that of course it closed down only after a year of working there. Did not like the push for selling rental programs either.


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  5. "Hollywood Video"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Puyallup, WA
    Former Employee - Guest Service Representative in Puyallup, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hollywood Video part-time (More than a year)

    Pros

    Close knit group
    Fun environment
    Work as a team
    Can start own little store projects

    Cons

    Asking for late fee payments
    Selling Powerplay
    No pay advances


  6. "Entertaining"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Havertown, PA
    Former Employee - Guest Service Representative in Havertown, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hollywood Video (Less than a year)

    Pros

    watched movies while doing basic work, great customer base, free rentals.

    Cons

    the customers, having management coming in every other day, the fact that you have to sell magazine subscriptions to keep your job.

    Advice to Management

    dont treat your employees like magazine hocking monkeys, and you might just get more of a positive reaction out of who works for you.


  7. "Great friends and great times talking about the things we loved...Movies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Orlando, FL
    Former Employee - Guest Service Representative in Orlando, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Hollywood Video part-time (More than a year)

    Pros

    Hung out with others that had a passion for movies and made money doing it

    Cons

    Corp... always wanted to make our jobs harder

    Advice to Management

    don't close the store that was making more money


  8. "Easy work and very little pressure, but boring and unfufilling."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Seattle, WA
    Former Employee - Guest Service Representative in Seattle, WA
    Disapproves of CEO

    Pros

    free movie rentals, easy place to work, friendly co workers, discounts on merchandise, good corporate structure, safe workplace, easy scheduling,

    Cons

    boring, unfufilling, occasionally annoying customers, bad holiday overtime, incompetent management, flourescent lights, on your feet all day, late hours on weekends

    Advice to Management

    My manager was put to work before he finished management training and it made it impossible to work because he had no idea how to solve even the smallest of problems. Have your store managers finish their training before putting them to work.


  9. "3"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative
    Former Employee - Guest Service Representative
    Doesn't Recommend
    No opinion of CEO

    Pros

    The free rentals are obviously the best reason to work at Hollywood Video. Sometimes I would watch up to 15 movies a week.

    Cons

    The pay was pretty low at 5.75. That's currently below the minimum wage now. I didn't receive a 3 month raise either.

    Advice to Management

    The video rental business is going downhill at a quick pace. There needs to be a new focus for the company.