Hollywood Video Reviews | Glassdoor

Hollywood Video Reviews

Updated November 14, 2017
146 reviews

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3.0
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Hollywood Video CEO Mark Wattles
Mark Wattles
52 Ratings

146 Employee Reviews

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Pros
  • Free movie rentals, talking about movies you love to customers (in 38 reviews)

  • Flexible schedule, free movie rentals and the ability to watch movies before they come out to the general public (in 29 reviews)

Cons
  • High pressure sales, tyrannical leadership (in 3 reviews)

  • We are forced to make around a hundred cold calls a day, pretty much begging old customers to return by offering free rentals to them (in 8 reviews)

More Pros and Cons

  1. "Excellent regional management."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Antioch, CA
    Former Employee - Shift Leader in Antioch, CA
    Recommends
    No opinion of CEO

    Pros

    Quite easy to get promoted if you do a fairly decent job. Benefits are now offered to part-time employees. The job is quite easy but requires much more upselling than years previous.

    Cons

    Customer complaints and labor problems are by far the most annoying. Corporate isn't very bright and many changes haven't been thought of at the store level. It might look good on paper, but it will never be executed properly.

    Advice to Management

    Listen to the employees who actually interact with the customers - they deal with them on a daily basis. The store employees understand what works and what doesn't.


  2. "Hollywood Video was a fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Director in Cerritos, CA
    Former Employee - Store Director in Cerritos, CA
    Recommends
    No opinion of CEO

    Pros

    It was a fun job. The customers were usually happy to be there and you get to talk to people about movies and video games all day. I also loved the intimacy of the stores because they were small (usually only 12 to 15 people worked in each one)

    Cons

    If you start at the bottom (customer service representative) it is much harder to be promoted past the store level. I became a manager very quickly but it was rare for people who were internally promoted to extend into district positions and beyond. They also payed external hires for the same position much more than people who were internally promoted and had much more experience with the company. Basically they preferred to have another company develop their talent.

    Advice to Management

    If you are interviewing for a store director position, ask for a high starting rate (17 to 20 dollars per hour) because your annual raises wont be very high (unless they have changed their pay structure since I left)

  3. "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager
    Current Employee - District Manager
    Recommends
    No opinion of CEO

    Pros

    Entertainment is the industry. How can it not be the best place to work. It is fun, you meet new people you have a job that is rewarding within the community in which you live. The CEO is really in tune to the field and truely cares about the people who work on the front lines.

    Cons

    The economy has hit some of our stores a little harder than I would like to see, but I have faith that will all be changing soon.

    Advice to Management

    Keep doing what you are doing, coaching, role playing and making it happen in every single store in every single town.


  4. "Great friends and great times talking about the things we loved...Movies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Orlando, FL
    Former Employee - Guest Service Representative in Orlando, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Hollywood Video part-time (More than a year)

    Pros

    Hung out with others that had a passion for movies and made money doing it

    Cons

    Corp... always wanted to make our jobs harder

    Advice to Management

    don't close the store that was making more money


  5. "Loved working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in King City, OR
    Former Employee - Customer Service Representative in King City, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hollywood Video part-time (More than a year)

    Pros

    The amazing people I got to work with.

    Cons

    The hours weren't the best.

    Advice to Management

    Don't go bankrupt.


  6. "reherg"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    awesome company loved this place

    Cons

    none, best place to work

    Advice to Management

    stay in busines


  7. "very great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Brookhaven, PA
    Former Employee - Assistant Store Manager in Brookhaven, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hollywood Video full-time

    Pros

    the people that i had worked with and the customers

    Cons

    there really wasnt any if i had to pick the paper work inventory

    Advice to Management

    as long as your doing ur job and showing inprovement you cna move up the ladder quickly

  8. "Customer Service Representative interview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Westwood, CA
    Former Employee - Customer Service in Westwood, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Hollywood Video full-time (More than a year)

    Pros

    I began my first job here during college and I learned a lot in regards to how to treat customers and what daily tasks to be responsible for. I also began to take on extra duties not originally assigned to me and began to work my way upward using them as leverage for raises.

    Cons

    I was in college at the time, and although I loved working at Hollywood Video I felt that at times since the schedule was a bit on the late side for me, as well as not having a car, I would be getting home at a very late hour and would go to sleep immediately and wake up a bit tired the next day.

    Advice to Management

    I feel that there could have been many more opportunities for growth and training sessions that could have propelled me faster toward management.


  9. "Best job I ever had...I miss it every day."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hollywood Video full-time (More than 8 years)

    Pros

    The people and the flexibility.

    Cons

    Late hours and the company closed.


  10. "The Underdog Company That Satisfied the Employees and Customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Queens Village, NY
    Current Employee - Shift Leader in Queens Village, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hollywood Video full-time (More than a year)

    Pros

    Friendly environment, Customers Loved Our Store and therefore were Easy to work with, Free Rentals (DVD and Video Game), Flexible schedule

    Cons

    Personal Growth, Fully Staffed yet often overworked to save money

    Advice to Management

    Continue to respect your employees as you do, but remember to give them a chance to breathe. We were always overworked despite being full staffed because due to foot traffic, they felt only 1-2 people needed to run a store at a time when there was always difficulty closing the store when it did get busy and it did now and then.


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