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Home Direct USA Reviews

4 reviews

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3.3
StarStarStarStarStar
Recommend to a friend
Approve of CEO
(no image)
Brian Gallagher
1 Rating

Employee Reviews

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  1. "A good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Hillside, IL
    Former Employee - Claims Adjuster in Hillside, IL
    Recommends

    Pros

    Casual work environment; good relationships with colleagues and co-workers; able to work independently; paid vacation, holidays and personal business days

    Cons

    Low salary and minimal merit increases; overtime was expected but salaried employees were not compensated; lack of adequate orientation and training; no cross-training

    Advice to Management

    It would be helpful if the managers and directors would offer training across departmental lines. Also, if salaried employees are expected to work overtime, some form of compensation needs to be given.


  2. "tough customer service position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillside, IL
    Former Employee - Customer Service Representative in Hillside, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Home Direct USA full-time (More than 3 years)

    Pros

    work with great people.
    great benefits plan.

    Cons

    dealing with customers about damage claims/delivery delays all day can be stressful

  3. "has potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hillside, IL
    Current Employee - Anonymous Employee in Hillside, IL

    Pros

    There are good potentials in the niche market we fill that have yet to be realized.

    Cons

    Executive staff do not communicate very well, if at all, and give the appearance of being disconnected from reality.

    Advice to Management

    Be upfront with your employees, don't make statements you can't keep. In our annual review, the CEO stated that there were no layoffs being planned, but three weeks later, we cut 10% of our staff.


  4. "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services
    Former Employee - Customer Services

    Pros

    Small friendly professional team

    Cons

    Most suggestions for improvement are not taken seriously or progressed for the benefit of the customer.

    Advice to Management

    Listen to your employees, they deal directly with Customer feedback on a daily basis. The potential learnings in this area are invaluable for the benefit of your business.