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Home Instead

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Home Instead

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Home Instead Reviews

3.5

61% would recommend to a friend

(1952 total reviews)

Gisela de Armas

71% approve of CEO

Ratings by category

3.8

Diversity & Inclusion

3.5

Culture & Values

3.3

Work/Life Balance

3.3

Senior Management

3.0

Career Opportunities

2.7

Compensation and Benefits

Ratings distribution

5 stars

28%

4 stars

21%

3 stars

22%

2 stars

11%

1 star

17%

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "They have flexible hours and they care about their caregivers and show their appreciation often.(in 156 reviews)
  • "Great values and people go the extra mile(in 122 reviews)
  • "Staff friendly and well organized(in 113 reviews)
  • "Good training and oversight given(in 103 reviews)
  • "Love clients and flexible schedules(in 94 reviews)
Cons
  • "Low pay and didn’t pay for drive time when driving to multiple locations in a day(in 325 reviews)
  • "On Call all the time; no benefits at the location I worked at; constant stress due to the lack of caregivers and lack of procedures.(in 114 reviews)
  • "The management became poor and disorganized(in 81 reviews)
  • "Poor communication and difficulty with scheduling(in 36 reviews)
  • "The salary is low and the long distance driving for short hours.(in 30 reviews)

Ratings by Demographics

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Found 1,952 of over 3K reviews

Updated Nov 27, 2023

    1. 5.0
      Nov 20, 2023
      In Home Caregiver
      Current Employee, more than 8 years
      Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supportive management, flexibility with availability, wonderful clients, easy commutes, good salary and benefits.

      Cons

      I wish they gave out more PTO and I wish they had clients in the area I moved to but they don’t have much control over that.

      1. 5.0
        Sep 19, 2023
        Personal Care Aide
        Current Employee, more than 1 year
        Albany, NY
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Loved my clients, the management, and their main phone receptionists as they really made this job a wholesome experience. I felt like a human at a job for once and like I could come to them with anything and take care of myself while taking care of my clients. There are always shifts you can pick up and you have flexibility if something needs changing. They really want people to be a good fit too and for boundaries to be met so if you are uncomfortable they are the first to tell you to try another home while keeping things confidential for you as to why you’re switching ☺️

        Cons

        Very few cons. Some other employees would clearly have done a bit less cleaning than is my standards so I would do some extra work sometimes, but you would find that at any job honestly. Pay was okay I’m sure it’s gone up.

        1
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        1. 4.0
          Jul 31, 2023
          CareProfessional
          Former Employee, more than 3 years
          Springfield, IL
          Recommend
          CEO Approval
          Business Outlook

          Pros

          *Make your own schedule with ability to change availability each pay period. *Decent pay for the industry. *Good support system in the office. *You know exactly what is expected of you and what to expect at the client's house before you arrive.

          Cons

          *Most of the client shifts are short shifts (3-5 hours) so you must do multiple shifts in a day to achieve a 40 hour work week. *Gas mileage isn't a thing they give unless going over 20 miles, or on call. Even if going to multiple shifts a day. *Given the nature of the work, the consistency of pay can be tough. If a regular client goes into a treatment facility(hospital, rehab, assisted living facility, etc.) you lose hours and pay you rely on, making budgeting difficult. You are able to pick up open shifts, if they are available and will fit with your other existing shifts. *Management is not always transparent when asked questions they don't wish to answer. I've been talked in circles before and had simple things overexplained, but still leaving my question unanswered.

          2
          1. 2.0
            Nov 27, 2023
            Recruiter
            Former Employee
            Washington, PA
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Great job friendly work environment

            Cons

            Long hours and busy office staff

            1. 3.0
              Jun 13, 2023
              Companion Sitter
              Former Employee
              Lynchburg, VA
              Recommend
              CEO Approval
              Business Outlook

              Pros

              The clients are the best part

              Cons

              So many rules that it makes it hard to be human… I had a situation where my client had to put her dog down… the vet called 15 minutes before I was due to leave and told client that the dog had stomach cancer and needed to be put down sooner rather than later….my client understandably was so upset… crying and rocking that little dog… I stayed 15 minutes over my scheduled time to leave… but clocked out on time… the 15 minutes was in my time! We were waiting on her neighbor to come take her and dog to the vet…. I cldnt leave an 80 year old woman sobbing… what was I supposed to do? Say “sorry your upset but I have to leave”…. I could never do that to someone! Needless to say I got in trouble for staying

              8
              1. 1.0
                Nov 27, 2023
                Caregiver, CNA
                Former Employee, more than 8 years
                Burbank, CA
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Nice clients and you get to know the family

                Cons

                Pay is sub par, they do not believe in sick time, "just wear a mask!"

                1. 5.0
                  Nov 12, 2023
                  Care Giver
                  Former Employee, more than 1 year
                  Olympia, WA
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Home Instead of Olympia, WA was a great place to work. Management and staff truly cared about both their employees and clients.

                  Cons

                  Agency seamed to be understaffed.

                  1. 5.0
                    Nov 17, 2023
                    In Home Caregiver
                    Current Employee
                    Omaha, NE
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Flexible, caring, collaborative, variety, fulfilling

                    Cons

                    Not consistent, low pay, schedule

                    1. 3.0
                      Oct 29, 2023
                      Home Health Aide
                      Former Employee, less than 1 year
                      Oakwood, OH
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      My clients were great , Shift pick up bonus. Always shifts to pick up

                      Cons

                      very rude and disrespectful care managers

                      1. 5.0
                        Nov 13, 2023
                        Associate
                        Former Employee
                        Omaha, NE
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        good people, good environment, good leadership

                        Cons

                        low pay, little room for advancement

                      Viewing 1 - 10 of 1,952 Reviews
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                      Home Instead Reviews FAQs

                      Home Instead has an overall rating of 3.5 out of 5, based on over 3,110 reviews left anonymously by employees. 61% of employees would recommend working at Home Instead to a friend and 55% have a positive outlook for the business. This rating has been stable over the past 12 months.

                      According to anonymously submitted Glassdoor reviews, Home Instead employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Home Instead. This rating has decreased by -5% over the last 12 months.

                      61% of Home Instead employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Home Instead 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.0 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Home Instead to be culture, career development, coworkers and the cons to be management, benefits.

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                      Glassdoor has 3,110 Home Instead reviews submitted anonymously by Home Instead employees. Read employee reviews and ratings on Glassdoor to decide if Home Instead is right for you.