Home Instead Senior Care Reviews | Glassdoor

Home Instead Senior Care Reviews

Updated March 5, 2017
100 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jeff Huber
8 Ratings

100 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Low pay for work that is being performed (in 66 reviews)

  • They offer no benefits except after a year you are eligible for 401K (in 52 reviews)

More Pros and Cons

  1. "Not just a warm pulse caregiver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Home Caregiver in Vestavia, AL
    Current Employee - In Home Caregiver in Vestavia, AL
    Doesn't Recommend
    No opinion of CEO

    I have been working at Home Instead Senior Care part-time (More than 3 years)

    Pros

    Caring one on one for the elderly

    Cons

    No livable wages. Clients are made to choose to pay the caregiver holiday pay and overtime, that the company promises employee. On top of the rates they already pay. You are assigned extreme cases, meant for CNA duty,but unless you have a piece of paper for CNA,pay is 9.00 HR.

    Advice to Management

    Keep check on your clients you service, because their condition changes often.
    Pay all well respected caregiver's a respectable wage, not under half of what you charge clients.


  2. "Why work for them."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Caregiver in Las Vegas, NV
    Current Employee - Caregiver in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Home Instead Senior Care full-time

    Pros

    You can chose your clients. Easy to take time off.

    Cons

    Low pay and no benefits.


  3. "Left hand never knows what the right hand is doing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Office staff makes good money and bonuses but changes constantly. Caregivers get to make their own schedules and pick clients. And the clients are the reason we stay

    Cons

    Office always seems to be running around in crisis mode. Information on clients is very vague and sometimes not truthful. When the office thinks you are getting to old or you make them mad by not picking a client, they stop giving you shifts or new clients. That way you quit as opposed to them firing you.

    Advice to Management

    Man up. Respect your caregivers and make office staff accountable.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Good company - poor franchise ownership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruitment Coordinator
    Former Employee - Recruitment Coordinator
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Home Instead Senior Care full-time (Less than a year)

    Pros

    Great idea at face value...flexible working options.

    Cons

    Individually owned franchises mean lack of consistency and, in my experience, conflict between owner/boss and corporate office. The office I worked from (only one of many) had questionable leadership and director who was rigid and inflexible in his approach to staff....it was all about the money and not the care. Use of interns for free/low paid labor was common.

    Advice to Management

    Pay more attention to individual franchises and their practices. There are HUGE differences between the experiences at Head Office vs what happens in the individual franchise.


  6. Helpful (1)

    "Caregiver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Home Instead Senior Care full-time

    Pros

    Flexible Schedule, great clients

    Cons

    Was really an on-call type of gig never really had a set schedule, because every week was different since every week someone was calling off and management called you last minute to cover their shifts and expected and even begged sometimes to pull the shift which i think is unprofessional in this type of work. Unfortunately I had enough of the last minute calls and had to leave the job.

    Advice to Management

    Have the caregivers be accountable for calling off so many times.


  7. "Good for College Kid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Health Aide in Evansville, IN
    Former Employee - Home Health Aide in Evansville, IN

    I worked at Home Instead Senior Care part-time (More than a year)

    Pros

    Flexible hours, higher hourly pay for more difficult clients (up to 9.88/hourly)

    Cons

    A lot of pressure to pick up shifts. Low pay, for CNA work.

    Advice to Management

    Respect your employees and their scheduled work hours. Constantly getting asked to pick-up shifts is irritating.


  8. Helpful (1)

    "Grow Up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Caregiver in Oakmont, PA
    Former Employee - Caregiver in Oakmont, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Home Instead Senior Care part-time (More than 3 years)

    Pros

    The hours were flexible and I basically made my own schedule when business was good. They also made every effort to keep my driving to a minimum.

    Cons

    They offered nothing in the way of pension, benefits or room to move up. It felt like a glorified teenager job. I actually made more per hour babysitting when I was 15.

    Advice to Management

    Offer grown ups grown up wages and benefits. Offer full-time employment. Plenty of other home care agencies do. Stop relying on the companies your employees spouses work for to provide them with benefits.


  9. "CNA,CAREGIVER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CNA/HHA in Fort Worth, TX
    Current Employee - CNA/HHA in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Home Instead Senior Care full-time (Less than a year)

    Pros

    Flexibility. Work your own schedule.

    Cons

    Pay is not that great. Some days no work at all.

    Advice to Management

    Pay more. Good help out there and employees willing to work for a higher pay rate. Caregivers or CNA'S work is not easy. Long hours away from family,working holidays,etc.


  10. "do not rely on this income alone to make ends meet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Home Instead Senior Care full-time

    Pros

    helping others, meeting different types of people and learning about their different experiences

    Cons

    low pay, hard to find a consistent client


  11. Helpful (3)

    "The bloom is off the rose."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Health Aide in Vero Beach, FL
    Current Employee - Home Health Aide in Vero Beach, FL
    Doesn't Recommend
    Neutral Outlook

    I have been working at Home Instead Senior Care part-time (More than 5 years)

    Pros

    You're able to pick whether or not you want to take an assignment. Sometimes they will give you a gas card if they're desperate to fill a shift. You get paid for coming to the meetings which is in the form of a gift card.

    Cons

    Oh gosh, here goes. First, make a note that if you take last minute or difficult shifts, i.e. combative client, and you do this many times, you're likely to be given employee of the month. A big whoop. This franchise has a habit of taking on clients who are in a couple situation and then conveniently pay their caregivers at a single rate when they know clear well you will be assisting the spouse as well. Therefore, instead of earning pay at a couple rate, which is the right way to charge clients, they only charge the client for one person, thus the caregiver has to carry water for both people and not get correct compensation. There is absolutely nothing the caregiver can do. You can complain but you risk not be called for shifts. This type of agency only offers clients "medication reminders." What is that? They can get a neighbor to call them and remind them to take meds. This is the biggest rip-off of the elderly and the cost is astronomical. These elderly people ARE better off in a nice assisted/nursing home arrangement especially if they can afford it. When you choose to work for this type of business the elderly person gets a glorified personal assistant. You are not even allowed to apply a bandaid.

    Advice to Management

    Too many chiefs and not enough Indians. Although you take great pains to vet your hires, due diligence must be done in the form of watching your caregivers quality of work. Most elderly who use the service might have dementia and they cannot tell you if a caregiver is pulling their weight especially if the client has multiple caregivers. You do not need the amount of staff you have in your office. You can operate on a shoe-string budget and pass the savings on to your caregivers.



Showing 100 of 765 reviews
Reset Filters