Home Office Reviews | Glassdoor

Home Office Reviews

Updated February 14, 2017
56 reviews

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2.5
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Home Office Permanent Secretary Mark Sedwill
Mark Sedwill
20 Ratings

56 Employee Reviews

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Pros
  • Work life balance good pension good (in 8 reviews)

  • Flexible working hours are a key benefit of working in the Civil Service along with a very generous pension scheme (in 10 reviews)

Cons
  • and the general Civil Service rubbish that goes on (in 4 reviews)

  • You have to become an expert in writing answers to competency based interview questions and preparing for interview questions (in 3 reviews)

More Pros and Cons

  1. "Flexible and decent environment in Whitehall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Home Office full-time (More than 3 years)

    Pros

    Very personable colleagues, nicest working environment I have been in. Very aware (at junior to lower senior levels) of diversity and inclusion. Not so much at senior levels but definitely trying hard.

    Cons

    Poor pay progression and every decision is effectively communal, so a single objection can hold up a process. The place is also full of political spikes, sensitivity to this is a must! But then it is Whitehall.

    Advice to Management

    Consider ways to make the place more of a meritocracy at all levels. Some necessary skills are not handled within the progression frameworks so the right behaviours are not encouraged in those cases. In general though, the SCS are doing well.


  2. "Civil Servant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Home Office full-time

    Pros

    I experienced a wide variety of work, including dealing with passengers as an Immigration Officer and meeting staff across the organisation as a Communications Officer.

    Cons

    Pay has effectively been frozen since 2010 and there have been swingeing job cuts across the Civil Service leading to low morale and staff wanting to leave in droves

    Advice to Management

    Treat staff like human beings not automatons. Stand up to Minister as many of them are intent on destroying the public sector and privatising vital services and assets.


  3. "UK Visas & Immigration (UKVI) The land that time forgot, Where the lights go out and the scarecrows come to life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Officer in Croydon, England (UK)
    Former Employee - Executive Officer in Croydon, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Home Office full-time (More than 3 years)

    Pros

    Being able to put UK Visas & Immigration on your CV
    Some limited exposure to Human Rights ECHR litigation.

    Cons

    Working in Lunar House East Croydon (the building where dreams die)
    Horrible members of staff with bad attitudes
    Shocking lack of professionalism,
    A world where they use paper files and lose them so often, Immigration offenders remain in detention as a result and the Secretary of State gets litigated against for wrongful detention because of poorly motivated staff and hugely incompetent senior managers and ultimately tax payer’s money is wasted compensating people who should be removed from the UK.
    Blatant discrimination against disabled employees, such a poor culture of implementing the requirements of the Equality Act.
    A culture of bullying and harassment instigated by senior managers (SEO) if your face does not fit.
    Working with people who are so demoralised all they are waiting for is their pensions or death.

    Advice to Management

    For the love of God, Humanity and the Law, Sack all of the management as they are so institutionalised, so disgruntled with working for the Home Office UK Visas & Immigration that they need to be put out to pasture.
    Replace them with a new modern electronic case management system, bring in graduates, serious professionals from the other industries, who in turn will bring in a breath of fresh air and lift the toxic atmosphere that exists in UKVI


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  5. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Executive Officer/SRO in London, England (UK)
    Current Employee - Chief Executive Officer/SRO in London, England (UK)
    Recommends
    Approves of CEO

    I have been working at Home Office full-time (More than 3 years)

    Pros

    Vital work - very rewarding

    Cons

    Complexity of issues and policies can bring unclear objective setting and prioritisation

    Advice to Management

    Continual review of delivery model and performance management


  6. "Civil Servant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Lifetime career with opportunities to work in a diverse area of work.

    Cons

    Lack of progression in small offices, need to move locations to progress.


  7. "Confused environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pretty Offices, great places to go to for lunch, team members are hard working, collaborative and intelligent.

    Cons

    Management has no clue what's going on but quick to point blame, praises lazy people who don't do any work, there's criticism towards those who do try to make sense of the confusion and in some cases fire people who work hard because they don't shout loud enough about the work they do.

    Some managers are unwilling or afraid of change, unwilling to collaborate or engage with their teams and better yet accuse those who do engage of not engaging. No sense of organisation or leadership responsibilities, staff afraid to speak up on wrong doings and some are suffering in silence afraid to lose their jobs.

    Advice to Management

    open your eyes and don't fear change, respect work life balance and allow your staff full lunch breaks before they burn out.


  8. Helpful (2)

    "HM Passport Office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Officer in London, England (UK)
    Current Employee - Administrative Officer in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Home Office full-time (More than 3 years)

    Pros

    *The work is easy - after a while, you're familiar with pretty much everything you'll ever see.
    *You'll never have to take work home with you. At clocking off time, you can forget all about.
    *Annual leave allowance is generous.
    *Salary of circa £24k is relatively generous for a job with little real responsibility compared to other AO grades across the Civil Service.
    *Access to Civil Service Jobs (Internal)

    Cons

    *Training is poor
    *Competency based recruitment leads to the employment of some truly hopeless people
    *Line managers have too much pressure and not enough ability
    *Managers in general are snakes, obsessed with their own box ratings
    *No benefit to working hard here - too many people cruise through doing the minimum which creates a culture of people who aren't interested and do not care
    *Staff leaving at an alarming rate while customer numbers are growing.
    *Opportunities to progress are hampered by favouritism, cronyism. Excellent staff feel there is no point in applying for promotions because they know these roles have already been offered under the table to typically undeserving people.
    *Middle managers working hard to push employees out of the door. "Multi skilling" suggests redundancies on the horizon.
    *Middle managers obsessed with talking over you about their operational vision while disregarding and/or having a lack of understanding about the job, the product, the staff and the customers.
    *Although in the long term, they want a smaller workforce, during peak periods they are happy to impose sanctions on staff to prevent them leaving.
    *Obsession with technology and digitalisation is undermined by age old technology, technophobe staff, wishy washy training and an abundance of unnecessary pen and paperwork.
    *Building is disgusting - dreary, unclean, no comfortable/quiet areas for staff during breaktimes, constantly plumbing issues meaning you can visit three floors and fail to find a usable toilet.
    *Appalling attitude towards both seen and unseen disabilities.

    Advice to Management

    *Treat staff like adults and not like scum.
    *Address the arbitrary processes which cause unnecessary problems for staff and customers.
    *Stamp out favouritism, cronyism and bullying with a smile.
    *Stop acting like annual leave allowance for staff is not a right.


  9. "Good on paper but reality is different"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Flexibility and friendly colleagues. Good variety of work.

    Cons

    A very gradist organisation. Although there are good processes in place, it is not for junior roles. An example work from home is widely publicized but only for senior roles. Internal recruitment is not impartial as in most of the times, the hiring manager has " a candidate" in line, so very unfair and it is conducted by manager without much of HR skils.


  10. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Croydon, England (UK)
    Current Employee - IT Project Manager in Croydon, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Home Office full-time

    Pros

    A big organisation doing important and interesting work. Lots of variation available and some opportunities if you fit in.

    Cons

    It's too big and is always changing. Not enough stability at the top and lots of large programs that have failed.

    Advice to Management

    Start again from the top and modernise. Don't be so obsessed with consultants and contractors along with big programs and the same types of managers.


  11. "Project Accountant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Home Office full-time

    Pros

    Their is a very wide variety of work with in the organisation all of which are very challenging and stretching making it a very interesting place to work and make a difference which is very self rewording

    Cons

    Pay is not very good

    Advice to Management

    senior managers are remote



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