HomeAway Reviews | Glassdoor

HomeAway Reviews

Updated September 21, 2018
507 reviews

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3.7
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HomeAway President John Kim
John Kim
138 Ratings

507 Employee Reviews

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Pros
Cons
  • "Work/Life balance can sometimes be a challenge" (in 13 reviews)

  • "Staff turn over for customer service was high" (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Amazing company! Strong investment on development."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Approves of CEO

    I have been working at HomeAway full-time

    Pros

    Career programs, training, inclusive work environment and culture.

    Cons

    I don't have cons to mention.


  2. "Great Company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Big Data Engineer in Austin, TX
    Current Employee - Staff Big Data Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than 3 years)

    Pros

    Great culture and good people

    Cons

    open offices
    too many re-orgs recently

  3. "Growing pains. But an honest company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Austin, TX
    Current Employee - Senior Analyst in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    The people are smart and there are few people playing politics.

    Cons

    The data science and analytics infrastructure is messy. If you’re in these fields you are going to be hunting for data.

    Advice to Management

    Keep working on process. Slow is smooth. Smooth is fast.


  4. Helpful (2)

    "Travelers Can Be Hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Austin, TX
    Current Employee - Customer Experience Specialist in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    Benefits
    Free Snacks
    Locations
    Laptops
    Upward Mobility
    Maternity Leave
    Gym
    Free coffee and espressp

    Cons

    Space
    Hours
    Traveler Care
    Entitled Clientele
    Policies
    Some locations are better than others

    Advice to Management

    Be a little more transparent about the clientele


  5. Helpful (5)

    "Malicious and Toxis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at HomeAway full-time (More than 3 years)

    Pros

    For the first few years, I was very happy here. The environment, the people, and the work were exciting and fun. The physical office spaces are stunning, warm, and unique.

    Cons

    Where do I start? I can't pinpoint the problems due to post-Expedia, as many of the problems existed before. There were too many obvious whispered conversations in hallways, phone calls that were forgotten to be hung up, blatant attempts to push high-performers (who had no complaints from their peers) out if they didn't agree with middle management. It was a toxic environment.


  6. "Great job with amazing opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    Amazing place to work with great benefits, pay and a lot of little ways that the company shows it's appreciation. The kind of company you want to work for. There is a great work life balance. If you have more work than you can do, people still understand if you leave at 5 and don't work on weekends. Not only would you be happy just working here, the opportunities for career growth and development are amazing. If you're doing valuable, innovative work you'll see a lot of doors open up. The company is exploding with growth and I'm excited to see where we take it

    Cons

    Some corporate policies of Expedia Group like the annual budget request cycle and bonus schedule can be annoying.

    Advice to Management

    Keep focusing on your employees as you continue to grow


  7. Helpful (4)

    "Excellent PTO but overall company treatment of the lower departments is terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at HomeAway full-time

    Pros

    -Up to 4 weeks of PTO, which is generous but the sick time takes ages to accumulate. I worked there for 2 months before I had to call in sick a day and I didn't even have 8 hours saved up.
    -There's plenty of opportunities to move around within the company but only if you stay in the same department.

    Cons

    -Unwillingness to listen to the department as a whole
    -High turnover rate due to job misrepresentation
    -Unnecessary performance plans
    -Lack of goals

    Advice to Management

    Listen to your CS department. If attrition rate is high, there's a reason.

  8. "Fantastic company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    Competitive pay, good benefits, great culture, wonderful people, strong leadership, lots of opportunity to grow and move around.

    Cons

    Ramp up period on some teams is long and steep. Extremely fast-paced environment with constant pivots and major changes. Certain teams have terrible senior management.


  9. "Great! But could've been better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeAway full-time

    Pros

    - People
    - Perks
    - Benefits

    Cons

    - Slow moving
    - Lacked good management


  10. "Great people doing exciting work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Austin, TX
    Current Employee - Operations Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    Empowered to work on exciting projects and create change with data-driven recommendations.
    In control of career trajectory; HomeAway is excellent at recognizing talent and promoting internally without red tape or restrictions.

    Cons

    HomeAway is spread across several offices in Austin and commuting between them can be tedious at times.


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