HomeAway Reviews | Glassdoor

HomeAway Reviews

Updated January 22, 2019
535 reviews

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3.7
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Approve of CEO
HomeAway President John Kim
John Kim
155 Ratings

Employee Reviews

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Pros
Cons
  • "Work/Life balance can sometimes be a challenge" (in 13 reviews)

  • "Staff turn over for customer service was high" (in 12 reviews)

More Pros and Cons

  1. Featured Review

    "Great tech + great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Software Engineer in Austin, TX
    Current Employee - Staff Software Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than 3 years)

    Pros

    Always jumping on the latest tech, so opportunities to learn new things are frequent.
    Collaboration is great, few egos that I've encountered. Most people and managers are genuine and very open/approachable.
    Frequent parties and celebrations
    Free breakfast every Friday
    Free snacks + coffee
    Plenty of free leftovers floating around the office at lunchtime.
    Domain location is more vibrant than your typical office complex
    Can work from home easily and often

    Cons

    Sometimes is like drinking from a firehose bcs the tech adoption moves so fast
    I think different teams work in vastly different ways, so everyone's experience may not be like mine
    A little too much big company process creeping in as we adopt Expedia practices and policies
    Too much agile focus now (too many meetings)


  2. "Excellent Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Austin, TX
    Current Employee - Senior Systems Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than 3 years)

    Pros

    Very smart people, fast paced, and competitive compensation. A great place to work overall.

    Cons

    The fast pace may not be for everyone.

  3. Helpful (1)

    "little pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    travel perks, time off, nice coworkers

    Cons

    no transferring of departments
    Minimal pay and little raises


  4. "Front Desk Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Coordinator in Austin, TX
    Current Employee - Front Desk Coordinator in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    I love working at HomeAway because of the positive work environment, fun culture, and diverse workforce! Great brand and amazing people.

    Cons

    Based on personal experience, I've found it very difficult to pivot internally.


  5. Helpful (1)

    "Great place to work with just a few standard flaws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Austin, TX
    Current Employee - Software Engineer in Austin, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    - Benefits/pay are pretty good (we get Expedia's benefits)
    - Always trying to adopt the latest technologies (could be a con if your team falls behind)
    - People. If you honestly just do your job and are have the companies best intentions, you will create a high-level of trust within your team and management

    Cons

    - Management doesn't understand the importance of code quality and bugs. Those need more priority
    - So many internal processes
    - Interaction with other teams can sometimes be difficult
    - Sometimes difficult to find someone who understands some of the real legacy code

    Advice to Management

    - Stop trying to do so much. You can't go on a massive hiring spree AND expect the entire company's velocity and quality to increase at the same rate. Slow and steady, please.
    - Understand that bugs and code quality can make or break the entire company. Those issues require lots of time to overcome and fix. So much time that you could've just paid ppl not to show up to work instead of rush out those features


  6. Helpful (4)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at HomeAway full-time (More than 5 years)

    Pros

    ACL Fest sponsorship
    Paid time off
    Medical benefits
    Expedia discounts

    Cons

    Research Park Plaza office is depressing compared to all other locations.
    No opportunity to work from home.
    It seems people are hired and promoted for reasons other than their competence.
    Pay isn't high enough to retain talent.

    Advice to Management

    Drop the dead weight.


  7. "Ever changing (like most growing companies) but great teams and dedicated caring leaders!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    The leadership team is truly investing in their teams as well as diversity and inclusion at the company. There is a great work life balance. Managers truly care about the growth and development of their employees.

    Cons

    Uncertainty associated with change and how Expedia plays into everything.

    Advice to Management

    Keep caring about your employee base and listening to the things they care about. We appreciate you!

  8. Helpful (4)

    "All that glitters isnt gold"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Austin, TX
    Former Employee - CSR2 in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HomeAway full-time (More than a year)

    Pros

    Free snacks while you are working, including drinks. Free breakfast on Fridays

    Cons

    Bad leadership, favoritism, employees with very negative attitudes, too many company changes, prioritizing profits, not people.

    Advice to Management

    The only way you can make a profit is if people are paying for your product. Continue to do business in the manner with which you are, and there will be a point where it no longer is worth it to pay for your service. And this is feedback directly from 99% of your customers.


  9. "Great for families"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very laid back company that doesn't emphasize a toxic work culture.

    Cons

    Team exposure/opportunity varies widely by team.


  10. Helpful (6)

    "It's not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HomeAway full-time (More than 8 years)

    Pros

    Great vacation policies, benefits, super smart people

    Cons

    The company has become all about the almighty dollar and the data and lost focus on the fact that the property owners are people and deserve to be treated with respect.

    The culture they claim to have is not the culture you actively live. Plan to work 50-60 hours a week with little/no appreciation or acknowledgement that you're busting your butt.

    Advice to Management

    Remember that without the property owners and property managers we don't have a business.
    Remember that your long term employees are valuable and work hard and if you want to keep them you need to treat them with respect.

    HomeAway Response

    Dec 14, 2018 – Employer Brand & Digital Media Specialist

    Thank you for the many years you've dedicated to HomeAway. We appreciate our employees and recognize the part they have played in our growth and success over the years. You bring up good points about... More