HomeAway Reviews | Glassdoor

HomeAway Reviews

Updated September 10, 2017
391 reviews

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3.9
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HomeAway President John Kim
John Kim
55 Ratings

391 Employee Reviews

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Pros
Cons
  • Work/Life balance can sometimes be a challenge (in 12 reviews)

  • Sometimes upper management can get in the way of work or advancement (in 10 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (17)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    - Incredible people and work environment
    - Competitive salary packages and benefits
    - Weekly updates from executives and upper management
    - Free food and drinks
    - Modern offices w amenities (gym, ping pong, foosball, shuffleboard, video games, etc...)

    Cons

    I've loved every minute of working at HomeAway!!!

    Advice to Management

    Keep doing what you're doing!


  2. Helpful (238)

    "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than 5 years)

    Pros

    HomeAway technology stack has come a long way. One of the most appealing things about working here is the fact that you get to work with cutting edge technology. In addition, the engineering team are super smart, so working here is a great networking opportunity too.

    Cons

    Company is getting pretty big, and if you end up on the wrong team, you may find it that it is difficult for you to be impactful.

    Advice to Management

    Some people have never been very good. With those, be more quick to get rid of them. Don't try to shift people around who already proved to not be great.

  3. "Great culture and fun environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Fun company events, free snacks & cool office spaces.

    Cons

    While some managers are fantastic, others don't seem to care for the employees.


  4. Helpful (4)

    "Great place to work over all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than 3 years)

    Pros

    Your schedule does not change frequently like some other call centers do. You can request a change and you will get it when the schedule becomes available. Free drinks and snacks. Free breakfast every Friday. 4 weeks vacation from the first year of service and 5 days of sick time. Lots of free food. Quarterly bonuses for some positions. Sit/stand desks. Lots of games and entertainment on the site and a small gym is provided as well. The training is very good. If you forget your lunch, there is enough snacks to be able to eat something for lunch, including fruit and cereal. Regular yearly raises.

    Cons

    You frequently have to move desks. You have to move your desk on your break or lunch so basically they do make us work on our time. The insurance this year changed to the Expedia insurance (they bought homeaway about a year and a half ago) and it's not as good as the insurance was when it was HomeAway. There is a lot of competition for new positions so while they do hire from within, it can be hard to get into the role you want. Some of the supervisors who have been there a long time are rude and do not listen to what we have to say or what we are asking so some people have just stopped asking questions because it's easier to not ask and not be treated like they are an annoyance or that the supervisor is just so important they can't be bothered to help you out.

    Advice to Management

    Be more available for employees questions and follow through on the answers. Some of supervisors are very rude and need to work on their people skills.


  5. Helpful (5)

    "Not overly happy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Austin, TX
    Current Employee - Software Engineer in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    Competitive bonus and Healthcare.

    Cons

    Salary is too low. No real upward or sideways moving potential. Micro management. Context switches all over the place. Support cycles means being awaken at 3am every day for a week every six weeks.

    Advice to Management

    Let staff get familiar with one component before making us work on the next. Stop lying about the ability to move to another team, its a lie. When working on a large ticket, I don't need to be contacted every 25 minutes for updates. Why do standups last 45 minutes every morning?


  6. Helpful (1)

    "Love HomeAway!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HomeAway full-time

    Pros

    Team building, fun events, perks even though its a call center. Lax dress code. I loved being able to personalize my motorized stand up desk!

    Cons

    Sometimes you get yelled at over the phone from owners/travelers.

    Advice to Management

    None!


  7. Helpful (3)

    "Very hierarchical and political for a small size company like this"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    Very laid-back culture. There are a lot of good people here who are willing to help you.
    Excellent maternity/paternity leave, very good benefits overall.

    Cons

    HomeAway is a very hierarchical company. Like others said, it is very hard to move up to the next career level despite being a top performer. A lot of inexperienced managers here, who are not well trained and become additional barriers to your work. Surprisingly, top management is not able to catch this.

    Some "old guards" who work in HomeAway for a long time tend to be complacent and are not receptive to new technology and ideas. These "old guards" usually do not have the skills/knowledge that new employees have and tend to feel insecure about their positions. This will slowly change with Expedia coming in.

    Advice to Management

    Should promote people based on merits, skills and talents not based on how long they have been in the company. Make sure your managers are well trained, well equipped with skills and knowledge, so that they don't become additional barriers to projects.

    Remove the "old guards", adopt new technology and fresh ideas so that we can move forward and compete with Airbnb. Why do we want to use 1990 technology a.k.a excel to solve today's analytical problem when we have machine learning??

  8. "Senior UI Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - UI Engineer in Austin, TX
    Former Employee - UI Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeAway full-time (More than 5 years)

    Pros

    Lot's of opportunities to work on different projects and grow in your chosen career path. Great people and a relaxed worked atmosphere.

    Cons

    It's quickly grown very large and some projects get slowed down.


  9. Helpful (11)

    "Going in a strange direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at HomeAway full-time

    Pros

    If you are in the "product" organization or a middle manager or above, you are probably paid well.

    Most employees are good people and easy to get along with, especially individually.

    Given the big bet Expedia has placed, there is significant runway for big bets and failure.

    Cons

    The company will now live and die based on the new CEO. To say he is hands on is a vast understatement.

    The monthly review format is a massive time and energy sink that almost certainly does more harm than good.

    The "120 process" supposes a flat company structure but the company is very hierarchical and will be even more so when thousands are hired in Austin. There's no real reward or incentive to contribute.

    The actual website(s) are still a mess.

    It's very rare for anyone to rise through the internal ranks even if they are a very strong performer.

    Advice to Management

    Clear out the middle management layer periodically like most successful tech companies do. Don't replace them all with long term Expedia people.

    Try again to find a CMO.

    Provide travel and education budget transparency.


  10. Helpful (6)

    "Poor Experience - Customer Expereince Dept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HomeAway full-time (Less than a year)

    Pros

    Other than free drinks, snacks and really cool work sites, nothing.

    Cons

    I know this a great company and has the ratings for it. Clearly this is not with the Customer Experience Dept. It was the worst customer service job I ever had. They say the training was re-constructed for more hands on but if you're ready to just be thrown into the fire than go for it. The leadership is poor, they have some helpers in ramp that actually want to help and others that make you feel like a complete idiot and unwanted. This is definitely not a great first impression. Like I mentioned I know this is a great company but just steer far, far away from the Customer Experience Dept!

    Advice to Management

    Clean out your leadership. You should re-evaluate who you choose to help within ramping. I think some are there just to get away from their own job. Some of the most rudest people.


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