HomeAway Reviews | Glassdoor

HomeAway Reviews

Updated October 22, 2018
514 reviews

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3.7
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HomeAway President John Kim
John Kim
143 Ratings

514 Employee Reviews

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Pros
Cons
  • "Work/Life balance can sometimes be a challenge" (in 13 reviews)

  • "Staff turn over for customer service was high" (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Amazing company! Strong investment on development."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Approves of CEO

    I have been working at HomeAway full-time

    Pros

    Career programs, training, inclusive work environment and culture.

    Cons

    I don't have cons to mention.


  2. "Great Company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Big Data Engineer in Austin, TX
    Current Employee - Staff Big Data Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than 3 years)

    Pros

    Great culture and good people

    Cons

    open offices
    too many re-orgs recently

  3. "Sr BA"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    Pros

    Collaborative, ticket perks for HA sponsored events like ACL fest

    Cons

    Expedia, Expedia, crappy 401K match, expedia


  4. "One of the best companies to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    Relaxed but professional work environment
    Amazing medical benefits
    Great vacation time
    Opportunity for growth
    Numerous discounts on local businesses and transportation
    Other local perks and incentives

    Cons

    It is a huge and growing company which makes it hard to feel like you are part of the overall team.
    Disconnect from the rest of the company

    Advice to Management

    Create more opportunities for the team to feel like they're a part of the company.


  5. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeAway full-time

    Pros

    great benefits, fun product, enjoyable coworkers

    Cons

    incompetent management, ineffective leadership, political


  6. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HomeAway full-time (More than a year)

    Pros

    Great benefits, you get a good amount of Paid Time Off and Sick hours along with Floating Holiday hours. The offices are nice modern spaces along with your typical free snacks kitchens. The people that work here are all very enjoyable people to work with. Employees are smart and helpful along with being laid back. Parties and events are pretty cool. They also buy food every week depending what time your shift is.

    Cons

    The biggest con would have to be the job itself. You really have to have tough skin if your going to be a rep for the company. The customers that you support tend to have a negative user experience with the product itself which causes most of the calls to be escalated and workload to be a very stressful. You will come to realize not only will you have to provide basic support on how to use the website but also be the customers therapist, property manager, investigator which can be emotionally draining. Although not all calls are like this, there is a good percentage of inbound calls that are like this. Any job under the Customer Experience umbrella you will be working in a call center environment so if you are not the type of individual who does not like to be judged by your metrics and be micro managed by a system that monitors your every minute then this may not be a good fit for you.

    Advice to Management

    change it up when it comes to the CSR workload. Consider adding in more email time, project time, training time, anything that will allow a rep to not have to be glued to the phones 40+ hours a week


  7. Helpful (1)

    "Growing pains. But an honest company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Austin, TX
    Current Employee - Senior Analyst in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    The people are smart and there are few people playing politics.

    Cons

    The data science and analytics infrastructure is messy. If you’re in these fields you are going to be hunting for data.

    Advice to Management

    Keep working on process. Slow is smooth. Smooth is fast.

  8. Helpful (2)

    "Travelers Can Be Hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Austin, TX
    Current Employee - Customer Experience Specialist in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    Benefits
    Free Snacks
    Locations
    Laptops
    Upward Mobility
    Maternity Leave
    Gym
    Free coffee and espressp

    Cons

    Space
    Hours
    Traveler Care
    Entitled Clientele
    Policies
    Some locations are better than others

    Advice to Management

    Be a little more transparent about the clientele


  9. Helpful (10)

    "Malicious and Toxis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at HomeAway full-time (More than 3 years)

    Pros

    For the first few years, I was very happy here. The environment, the people, and the work were exciting and fun. The physical office spaces are stunning, warm, and unique.

    Cons

    Where do I start? I can't pinpoint the problems due to post-Expedia, as many of the problems existed before. There were too many obvious whispered conversations in hallways, phone calls that were forgotten to be hung up, blatant attempts to push high-performers (who had no complaints from their peers) out if they didn't agree with middle management. It was a toxic environment.


  10. Helpful (8)

    "Excellent PTO but overall company treatment of the lower departments is terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at HomeAway full-time

    Pros

    -Up to 4 weeks of PTO, which is generous but the sick time takes ages to accumulate. I worked there for 2 months before I had to call in sick a day and I didn't even have 8 hours saved up.
    -There's plenty of opportunities to move around within the company but only if you stay in the same department.

    Cons

    -Unwillingness to listen to the department as a whole
    -High turnover rate due to job misrepresentation
    -Unnecessary performance plans
    -Lack of goals

    Advice to Management

    Listen to your CS department. If attrition rate is high, there's a reason.


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