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HomeAway Reviews

Updated February 20, 2018
428 reviews

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3.8
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Approve of CEO
HomeAway President John Kim
John Kim
79 Ratings

428 Employee Reviews

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Pros
  • Company values work/life balance (in 41 reviews)

  • Great benefits friendly workers much room to grow flexible hours very patient and train well (in 39 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (8)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    - Incredible people and work environment
    - Competitive salary packages and benefits
    - Weekly updates from executives and upper management
    - Free food and drinks
    - Modern offices w amenities (gym, ping pong, foosball, shuffleboard, video games, etc...)

    Cons

    Zero cons off the top of my head.

    Advice to Management

    Keep up the good work!


  2. "The place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Austin, TX
    Current Employee - Product Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    Since John Kim has taken lead, the company has transformed to one of continuous learning, intelligent values, and dedicated culture. There is no shortage of things to keep busy with and the bottom-up approach is preached here. Now is the right time to be here. Just read Expedia’s earning reports for the last year. It’s all HomeAway.

    Cons

    The company is running lean so that means dev teams are small and it often feels like there is not enough time to get what you need done. Also, the travel benefit is lacking which is surprising given we are a travel company.

    Advice to Management

    Changes to the culture are great and you’ve managed them well. Get a better understanding of needs from the product development teams.

  3. "Customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HomeAway full-time

    Pros

    Free food and drinks that’s it

    Cons

    Bad communication to home owners , not a lot of resources to help resolve issue


  4. "Sr.Big Data Engineer"

    StarStarStarStarStar
    Current Employee - Senior Big Data Engineer in Austin, TX
    Current Employee - Senior Big Data Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    Good Place to Work, Migrating to Cloud from Traditional SQL

    Cons

    Need to put in more efforts for a new Business Model


  5. "Amazing Work-Life Balance & Solving Problems I Care About"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Austin, TX
    Current Employee - Human Resources in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    - Amazing work-life balance with the opportunity to work from home occasionally, a lot of time off, and it's really ok to not respond to emails on weekends and days off.
    - Never bored at work watching the clock reach 5 p.m. I'm solving problems I care about and that my manager/team supports.
    - Friendly coworkers from all walks of life. Very casual work environment.
    - In my specific position, I don't feel like I'm being micromanaged and I have room to share my ideas and actually implement.

    Cons

    - Things can feel "corporatey" at times, but we are a corporation with thousands of employees so...
    - No free lunches at the Austin offices yet.

    Advice to Management

    Make the leadership more transparent, with more messaging to employees via video/interviews/photos etc. that show they are real people and gives us the chance to get to know them.


  6. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Architect in Austin, TX
    Current Employee - Architect in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    Great work culture, Fast paced, Leadership is open to new ideas

    Cons

    120s are great but control is more by product. Would be great if portfolios are contributing equally.


  7. "HomeAway"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I have been working at HomeAway full-time (More than 3 years)

    Pros

    Hot category, great people, solid benefits, global company, Austin based, social gatherings

    Cons

    Not breakthrough, low brand recognition, numbers-focused, no mission or CSR program

    Advice to Management

    Put heart into the business

  8. Helpful (7)

    "More of a PR/HR pitch than anything close to reality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Austin, TX
    Former Employee - Marketing in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Admirable company goals with regard to work/life balance, healthy living, equal opportunity, etc.

    Cons

    Your experience will depend entirely on your department and management. 24/7 dedication to the job is applauded with 60 - 70+ hour work weeks common (and expected by some managers.) Internal competition is fierce with fractured relationships across many teams who should be working together. It shows in the disjointed product and brand.

    Advice to Management

    You've created a challenging environment where very few can thrive; toxic leadership is allowed to reign freely with impotent human resources doing little or nothing to address the issues. Execs, open your eyes and deal with the dysfunctionality!


  9. Helpful (5)

    "If you cant handle metrics. Runnnnn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HomeAway (Less than a year)

    Pros

    Four weeks vacation,snacks . Hour lunch breaks, nice christmas party, nice desk, snacks, always food

    Cons

    Value of employees in csr is very low. You can have a very high QA scores which means nothing when it comes to CSTAT SCORES. makes no sense and management cant explain why other scores crs reps work so hard for means nothing. You can be fired any minute if metrics dont meet un real standards when the product is completley lacking. Getting yelled at by owners when half of the time they are right about how horrible the use of the site operates.

    Advice to Management

    Cut out the CStats if you cant provide training on how to get over metrics that are low because of poor products. Please provide better training and focus on retention


  10. "Great!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HomeAway full-time

    Pros

    Friendly Atmosphere. Great place to work in Austin.

    Cons

    Management can be described as nontransparent.


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