HomeAway Reviews | Glassdoor

HomeAway Reviews

Updated December 6, 2018
527 reviews

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3.7
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Approve of CEO
HomeAway President John Kim
John Kim
150 Ratings

Employee Reviews

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Pros
Cons
  • "Work/Life balance can sometimes be a challenge" (in 13 reviews)

  • "Staff turn over for customer service was high" (in 12 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Amazing company! Strong investment on development."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Approves of CEO

    I have been working at HomeAway full-time

    Pros

    Career programs, training, inclusive work environment and culture.

    Cons

    I don't have cons to mention.


  2. Helpful (1)

    "Great job with amazing opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    Amazing place to work with great benefits, pay and a lot of little ways that the company shows it's appreciation. The kind of company you want to work for. There is a great work life balance. If you have more work than you can do, people still understand if you leave at 5 and don't work on weekends. Not only would you be happy just working here, the opportunities for career growth and development are amazing. If you're doing valuable, innovative work you'll see a lot of doors open up. The company is exploding with growth and I'm excited to see where we take it

    Cons

    Some corporate policies of Expedia Group like the annual budget request cycle and bonus schedule can be annoying.

    Advice to Management

    Keep focusing on your employees as you continue to grow

  3. "Ever changing (like most growing companies) but great teams and dedicated caring leaders!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    The leadership team is truly investing in their teams as well as diversity and inclusion at the company. There is a great work life balance. Managers truly care about the growth and development of their employees.

    Cons

    Uncertainty associated with change and how Expedia plays into everything.

    Advice to Management

    Keep caring about your employee base and listening to the things they care about. We appreciate you!


  4. "Great for families"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very laid back company that doesn't emphasize a toxic work culture.

    Cons

    Team exposure/opportunity varies widely by team.


  5. Helpful (2)

    "All that glitters isnt gold"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Austin, TX
    Former Employee - CSR2 in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HomeAway full-time (More than a year)

    Pros

    Free snacks while you are working, including drinks. Free breakfast on Fridays

    Cons

    Bad leadership, favoritism, employees with very negative attitudes, too many company changes, prioritizing profits, not people.

    Advice to Management

    The only way you can make a profit is if people are paying for your product. Continue to do business in the manner with which you are, and there will be a point where it no longer is worth it to pay for your service. And this is feedback directly from 99% of your customers.


  6. Helpful (5)

    "It's not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HomeAway full-time (More than 8 years)

    Pros

    Great vacation policies, benefits, super smart people

    Cons

    The company has become all about the almighty dollar and the data and lost focus on the fact that the property owners are people and deserve to be treated with respect.

    The culture they claim to have is not the culture you actively live. Plan to work 50-60 hours a week with little/no appreciation or acknowledgement that you're busting your butt.

    Advice to Management

    Remember that without the property owners and property managers we don't have a business.
    Remember that your long term employees are valuable and work hard and if you want to keep them you need to treat them with respect.


  7. Helpful (1)

    "Would work there again in a heartbeat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeAway full-time (More than 5 years)

    Pros

    Benefits, team spirit, core values, work/life balance, fun industry, Jon Kim is a good leader, global footprint,

    Cons

    Very few opportunities for remote work (despite being global), competing priorities, increasing lack of appreciation for CS organization,

  8. "DS"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HomeAway full-time

    Pros

    Good environment. Motivative people around.

    Cons

    average pay scale. dynamic environment.


  9. Helpful (1)

    "One of the best companies to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    Relaxed but professional work environment
    Amazing medical benefits
    Great vacation time
    Opportunity for growth
    Numerous discounts on local businesses and transportation
    Other local perks and incentives

    Cons

    It is a huge and growing company which makes it hard to feel like you are part of the overall team.
    Disconnect from the rest of the company

    Advice to Management

    Create more opportunities for the team to feel like they're a part of the company.


  10. "Sr BA"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    Pros

    Collaborative, ticket perks for HA sponsored events like ACL fest

    Cons

    Expedia, Expedia, crappy 401K match, expedia