HomeAway Reviews | Glassdoor

HomeAway Reviews

Updated July 15, 2018
478 reviews

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3.8
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HomeAway President John Kim
John Kim
117 Ratings

478 Employee Reviews

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Pros
Cons
  • "Work/Life balance can sometimes be a challenge" (in 13 reviews)

  • "It's also impossible to move from a low position like this to upper management" (in 11 reviews)

More Pros and Cons

  1. Featured Review

    "Amazing company! Strong investment on development."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Approves of CEO

    I have been working at HomeAway full-time

    Pros

    Career programs, training, inclusive work environment and culture.

    Cons

    I don't have cons to mention.


  2. "Dynamic and fast paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Austin, TX
    Current Employee - Software Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    - Cutting edge tech
    - Fast paced tech process
    - Scientific approach to things

    Cons

    - No free meals (tons of free snacks though)

  3. "Experience of a life time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    Plenty of food
    Learning and development trainings
    Vacation
    Strong encouraging leadership team
    Opportunities for internal growth
    Deeply connected to company culture
    HomeAway is very open and responsive with employee feedback, allowing us to have a voice in the direction of the site/company
    Renovated desks and office building
    Deeply connected to inclusion and diversity

    Cons

    Drastic site changes
    Retention
    No tuition reimbursement

    Advice to Management

    Continue to hire candidates that are culturally connected to the vision and direction of the company.


  4. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time

    Pros

    Great Benefits and company culture.

    Cons

    Too much bureaucracy in some departments.


  5. "Amazing place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to grow and endless possibilities!

    Cons

    The left hand doesn't talk to the right hand. They have great programs to help you grow within the company, but, nobody knows how they work.


  6. "Great Corporate Citizen, Role Could Be Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time

    Pros

    Great coworkers, great company that really shows they care about their employees.

    Cons

    Accounting and Finance aren't traditionally considered "fun" jobs. While this is no exception, there are a lot of opportunities for individual contributors to make the accting/finance functions better, which I see as a good thing.

    However, the work can be a slog and the data systems in place could be easier to use.


  7. "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time

    Pros

    the benefits are great. 4 week vacation. 1 week sick time. employee discounts. catered friday breakfasts. matching 401k benefits. affordable health insurance. there is a "bungee" program that makes it easy to try out different departments and see how you would fit in moving up the company's corporate ladder. employee referral bonus program. company holidays are enjoyable.

    Cons

    lots of turnover. if you dont get along with your manager it is easy for them to rate you poorly for performance reviews. people are sometimes promoted because of who they know and not what they know.

    Advice to Management

    promote people that have the skills to do the job, not just because you're buddies with them

  8. "More good than bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at HomeAway full-time

    Pros

    -Great benefits
    - Great work life balance (most of the time)
    -Loyal to employees
    - At least makes an attempt to follow the culture and values (which is more than I can say for other places I've worked)

    Cons

    - Moves too fast for its own good.
    - Lack of communication across the company
    - With all of the recent changes, some people have been put into new roles they don't understand instead of being let go.
    - Partner Success leadership is out of touch, and doesn't seem to really known what they are doing.

    Advice to Management

    To Partner Success leadership: slow down, figure out what you are trying to accomplish, and think about how others are effected by your actions.


  9. "Advancement Challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Austin, TX
    Current Employee - Customer Service Specialist in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than 3 years)

    Pros

    Friendly work environment & understanding leadership.

    Cons

    Poor follow-up interviews when applying for other positions internally.

    Advice to Management

    Develop a better way for employees to understand how to grow in their careers. Provide constructive feedback more often.


  10. Helpful (1)

    "Mismanagement and Stressful - Good Experience for Those Starting Off In Call Queues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HomeAway full-time (More than a year)

    Pros

    - Great experience for your resume as you'll be dealing with escalated people.
    - The benefits were great at the time.
    - The pay is higher than some companies in the same role but not all that great.
    - Free snacks.

    Cons

    - Management was all over the place.
    - Constantly trying new things with little time to prepare.
    - Metrics were a joke and nearly impossible to fulfill with the required question you had to make during the calls. They act like they wanted quality over quantity but it was vice versa.
    - Company had no clear direction where it's going and is too prideful or dumb to copy AirBNB.
    - They constantly made choices that would help HomeAway but hurt the property owners, keep in mind, the property owners were the ones they needed to keep simply because that's what drives HomeAway's profit.

    Advice to Management

    I don't know if you all talk to each other and come to decisive decisions but I'm fairly doubtful you do. Every single one of you had some idea on how to handle a situation. Some where on the same page, but most weren't. They had no clear goal in mind nor direction as upper management would break news to them and they'd have to find out how to provide that information to the team in an extremely short amount of time making agents woefully underprepared for things. Some managers legit didn't care about the growth or education of the team and only cared about fulfilling their metrics goal for the team (aka providing pizza days as an incentive was poor). At least my supervisor was this way and I found it annoying.

    Advice? Leave that company and find somewhere that's better. Obviously since Expedia took it over it's become a crap show and you all deserve better than that.


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