HomeAway Reviews | Glassdoor

HomeAway Reviews

Updated November 14, 2018
524 reviews

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3.7
StarStarStarStarStar
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Approve of CEO
HomeAway President John Kim
John Kim
147 Ratings

524 Employee Reviews

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Pros
Cons
  • "Work/Life balance can sometimes be a challenge" (in 13 reviews)

  • "Staff turn over for customer service was high" (in 12 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Amazing company! Strong investment on development."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Approves of CEO

    I have been working at HomeAway full-time

    Pros

    Career programs, training, inclusive work environment and culture.

    Cons

    I don't have cons to mention.


  2. "Great Company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Big Data Engineer in Austin, TX
    Current Employee - Staff Big Data Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than 3 years)

    Pros

    Great culture and good people

    Cons

    open offices
    too many re-orgs recently

  3. "Great for families"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very laid back company that doesn't emphasize a toxic work culture.

    Cons

    Team exposure/opportunity varies widely by team.


  4. "Would work there again in a heartbeat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeAway full-time (More than 5 years)

    Pros

    Benefits, team spirit, core values, work/life balance, fun industry, Jon Kim is a good leader, global footprint,

    Cons

    Very few opportunities for remote work (despite being global), competing priorities, increasing lack of appreciation for CS organization,


  5. Helpful (2)

    "It's not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HomeAway full-time (More than 8 years)

    Pros

    Great vacation policies, benefits, super smart people

    Cons

    The company has become all about the almighty dollar and the data and lost focus on the fact that the property owners are people and deserve to be treated with respect.

    The culture they claim to have is not the culture you actively live. Plan to work 50-60 hours a week with little/no appreciation or acknowledgement that you're busting your butt.

    Advice to Management

    Remember that without the property owners and property managers we don't have a business.
    Remember that your long term employees are valuable and work hard and if you want to keep them you need to treat them with respect.


  6. "DS"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HomeAway full-time

    Pros

    Good environment. Motivative people around.

    Cons

    average pay scale. dynamic environment.


  7. "Sr BA"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    Pros

    Collaborative, ticket perks for HA sponsored events like ACL fest

    Cons

    Expedia, Expedia, crappy 401K match, expedia

  8. "One of the best companies to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    Relaxed but professional work environment
    Amazing medical benefits
    Great vacation time
    Opportunity for growth
    Numerous discounts on local businesses and transportation
    Other local perks and incentives

    Cons

    It is a huge and growing company which makes it hard to feel like you are part of the overall team.
    Disconnect from the rest of the company

    Advice to Management

    Create more opportunities for the team to feel like they're a part of the company.


  9. Helpful (1)

    "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeAway full-time

    Pros

    great benefits, fun product, enjoyable coworkers

    Cons

    incompetent management, ineffective leadership, political


  10. "No Advancement Outside of Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HomeAway full-time (More than a year)

    Pros

    Great benefits and decent culture.

    Cons

    If you start as an hourly, entry-level Customer Service employee to get your foot in the door, there is a slim chance you will be able to transition into a salaried, growth role in another department.

    Despite having a college degree and over a decade of salaried career history, I was not able to advance my position to another department outside of Customer Service. Having participated in several internal interviews after working at HomeAway between 1-2 years, I found their reputation for internal mobility to be merely lip service. I had to move on.

    Advice to Management

    Retain and develop top internal talent who show an interest in contributing to salaried positions. Recognize those employees by valuing their insights and loyalty.


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