HomeAway Reviews | Glassdoor

HomeAway Reviews

Updated September 19, 2017
392 reviews

Filter

Filter

Full-timePart-time

3.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
HomeAway President John Kim
John Kim
56 Ratings

392 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Work/Life balance can sometimes be a challenge (in 12 reviews)

  • Sometimes upper management can get in the way of work or advancement (in 10 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (17)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    - Incredible people and work environment
    - Competitive salary packages and benefits
    - Weekly updates from executives and upper management
    - Free food and drinks
    - Modern offices w amenities (gym, ping pong, foosball, shuffleboard, video games, etc...)

    Cons

    I've loved every minute of working at HomeAway!!!

    Advice to Management

    Keep doing what you're doing!


  2. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    - Incredible people and work environment
    - Competitive salary packages and benefits
    - Weekly updates from executives and upper management
    - Free food and drinks
    - Modern offices w amenities (gym, ping pong, foosball, shuffleboard, video games, etc...)

    Cons

    Zero cons off the top of my head.

    Advice to Management

    Keep up the good work!

  3. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Madrid (Spain)
    Current Employee - Customer Service Representative in Madrid (Spain)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    Great work tools
    Free Snack and Beverages
    Great office Environment
    Help is provided when needed

    Cons

    Changing schedules (Its fine, but it would be better with a fixed one)


  4. "Uk Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Madrid (Spain)
    Current Employee - Customer Service Representative in Madrid (Spain)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    Good salary, Get a bonus which is nice. Incentives for hitting targets. Good holidays. Free biscuits, Free coca cola/treats is nice

    Cons

    Hours can be hard doing different shifts. Knowing your schedule only two weeks in advance is not helpful. Listening to customers all day not happy with changes can be challenging. Too many changes happening trying to keep up with it all can be challenging

    Advice to Management

    Listen to CS agents more
    Too many changes on the site at once. Need to inform owners and CS agents more when changes happen so there is not a surprise. Also need to make sure that processes are smooth before implementing them


  5. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Madrid (Spain)
    Current Employee - Senior Customer Service Representative in Madrid (Spain)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at HomeAway full-time (More than a year)

    Pros

    Desk away allows you to work for HomeAway in other countries for up to 2 weeks

    Great people to work with, people are from all over the world with great stories.

    Very modern offices and good environments to work in

    Cons

    Can easily feel like a child sometimes when working for HomeAway work wise

    Advice to Management

    Manage people's expectations when it comes to full time work. I'd prefer not be treated like a child here as I've been at HomeAway long enough to know what's expected of me.


  6. "Pleasant working environment and perfect guidance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Madrid (Spain)
    Current Employee - Customer Service Representative in Madrid (Spain)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at HomeAway full-time

    Pros

    - There's a lot of guidance for new agents
    - You're being treated really well
    - Very pleasant working environment

    Cons

    Got rejected to rent an apartment because of a "high sublet risk" since I work for HomeAway

    Advice to Management

    Keep up the good work ;p


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Madrid (Spain)
    Current Employee - Customer Service Representative in Madrid (Spain)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    Fantastic pay and good benefits, like free snacks and drinks. Health ensurance and Pesion plan.

    Cons

    I recently started working in this company, but so far I can't name any real con.

  8. "No regrets!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Madrid (Spain)
    Current Employee - Customer Service Representative in Madrid (Spain)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    - Great atmosphere
    - Great people

    Cons

    - Always room for improvement

    Advice to Management

    Invest more time in developing your employees abilities to grow.
    More personal training for employees and time to do so during work.


  9. "Great and fast growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Madrid (Spain)
    Current Employee - Team Lead in Madrid (Spain)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeAway full-time (Less than a year)

    Pros

    Focus on personal development, diverse team, fast growing company with many opportunities. Friendly people and a modern open plan floor

    Cons

    Due to growth there are many sudden changes, which can make it challenging to keep up with new info

    Advice to Management

    Try to develop company and teams, but try and keep it a bit more stable to create a more calm and focussed environment for the agents


  10. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HomeAway full-time

    Pros

    International Environment, great working atmosphere, fun social events, good team spirit, great and central office location in Madrid, free coffee and snacks

    Cons

    the rotating shifts can take some adjustment to get used too

    Advice to Management

    NA


Showing 392 of 422 reviews
Reset Filters