HomeServe UK Reviews

Updated Jun 17, 2021

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Found 888 of over 919 reviews

3.9
76%
Recommend to a Friend
73%
Approve of CEO
HomeServe UK CEO John Kitzie
John Kitzie
32 Ratings
Pros
  • "Just a great place to work, great product and great culture(in 75 reviews)

  • "The professional manner the Senior Management team at Homeserve handled the impact of Covid19(in 55 reviews)

  • Cons
  • "Based on the outskirts of Walsall(in 28 reviews)

  • "Lack of understanding of what goes on day-to-day from senior management(in 22 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, less than 1 year

      Good company

      Jun 23, 2020 - HVAC Apprentice 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The work is consistent and good management

      Cons

      Need to work on the their it equipment

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    2. 4.0
      Former Employee, less than 1 year

      Good company

      Jan 10, 2020 - Operations Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People, and management. Good benefits

      Cons

      not much bad to say about the company .

      1 person found this review helpful
    3. 3.0
      Current Employee, more than 3 years

      getting better

      Jun 3, 2015 - Head of Marketing in Walsall, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      role modelling of behaviors and values, investment in training, general levels of moral, share scheme

      Cons

      Walsall, variation in salaries, top heavy structure, decisions by committee

      Continue reading
      2 people found this review helpful
    4. 5.0
      Current Employee, more than 3 years

      The culture is amazing!

      Jun 2, 2021 - People Team in Walsall, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - great culture and the people are amazing! - great benefits and recognition. Always being reviewed and updated - inclusive workforce - amazing development opportunities for those who want to progress and own their own career - listens to feedback from employees and involves them in decisions HomeServe had an amazing reaction to the Covid pandemic. They got all office based staff working from home safely within weeks, no mean feet for a company with a huge contact centre population. No employees were furloughed, nor lost their job due to the pandemic. If that wasn't enough, there was also the NHS initiative, which was unprecedented and made everyone so immensely proud to work for HomeServe, to be able to support our NHS workers in the way we could, was truly fantastic. I can't recommend HomeServe enough as a place to work, if you have the right behaviours and the right attitude - you will do well.

      Cons

      None I can think of.

      Continue reading
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    5. 5.0
      Current Employee, more than 5 years

      Great CEO

      Jun 16, 2021 - Head of Estates & Facilities in Walsall, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A new CEO (12 months) who has made some great in roads to the business. Very detailed and an wealth on operations knowledge.

      Cons

      COVID has been a pain stopping face to face meetings.

      Continue reading
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    6. 5.0
      Current Employee, more than 3 years

      Great place to work

      Jun 15, 2021 - Plumber in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company to work for, constantly growing and evolving to better itself, the employees and customers.

      Cons

      Operating system are not currently the best but are gradually getting better

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    7. 5.0
      Current Employee, more than 8 years

      Great Place to Work

      Jun 16, 2021 - Human Resources 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      HomeServe really is a great place to work. They care about their People and offer a great suite of benefits.

      Cons

      Nothing negative to add about working here.

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    8. 5.0
      Current Employee, more than 1 year

      Great place to work

      Jun 16, 2021 - Head of Reward in Walsall, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people and Supportive team and management with fabulous communication

      Cons

      None come across as yet

      Continue reading
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    9. 5.0
      Current Employee

      Good management

      Jun 17, 2021 - Customer Relations Advocate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good line manager. Great people.

      Cons

      None. Happy to work here.

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    10. 5.0
      Current Employee, more than 8 years

      Looks after its People

      Jun 2, 2021 - People Team in Walsall, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * During the pandemic HomeServe looked after their People - full pay while isolating, shielding and side effects from vaccine * Office based People were transitioned to working from home very quickly * Development of flexible working being shaped with our People for our People

      Cons

      * Some of the facilities need updating but I know we can't do everything at once and I know it's on the "to do" list

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