HomeServe UK Reviews | Glassdoor

HomeServe UK Reviews

Updated November 17, 2018
613 reviews

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4.4
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HomeServe UK CEO Greg Reed
Greg Reed
51 Ratings

Employee Reviews

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Pros
  • "There are too many pros to list - its just generally a great place to work" (in 62 reviews)

  • "Everyone is valued and you feel you can really make a difference" (in 21 reviews)

Cons
  • "No cons for me I love everything about homeserve" (in 26 reviews)

  • "Due to being under resourced the work life balance is affected" (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Marketing in Walsall, PA
    Current Employee - Head of Marketing in Walsall, PA
    Recommends
    Positive Outlook

    I have been working at HomeServe UK full-time (More than 3 years)

    Pros

    role modelling of behaviors and values, investment in training, general levels of moral, share scheme

    Cons

    Walsall, variation in salaries, top heavy structure, decisions by committee

    Advice to Management

    Encourage openness and honesty, engagement surveys shouldn't be a competition


  2. Helpful (4)

    "Some changes are definitely for the better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Team Manager in Preston, North West England, England (UK)
    Current Employee - Claims Team Manager in Preston, North West England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 5 years)

    Pros

    As an experienced Claims Team Manager I have recently joined the team under the new OM Vicky.

    I have to say this is the first time I have felt valued, and felt as though I belong to a team. Our OM comes into Team meetings, has 1-2-1 with any member of staff including those across any team.

    We have been given really motivation and competitive edge to how we deliver SLA’s and only focus on a few metrics across the team, which enable us to meet the metrics very easily.
    As Team managers everyone has a lead area, which means we are working really closely together as a wider team, and have each other’s backs when we need a lift.

    Teams are feeling great, and everyone feels equally respected and valued across agents and other managers.

    Thai is a great time to join HomeServe.

    Cons

    My only cons are that all the OMs and Team Managers are not consistent and need to look at what is working and emulate it.
    This isn’t meant in a nasty way to other OMs but perception speaks volumes.

    Advice to Management

    You gave the engagement lead to one OM for a reason, this is the way operations should be led!
    Follow great exxamples

    HomeServe UK Response

    Nov 6, 2018 – HomeServe Team

    Thank you for the great review!

  3. Helpful (5)

    "1st Class Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)
    Current Employee - CLAIMS ADVISOR in Preston, North West England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than a year)

    Pros

    Strong management team. Which over the last few months has been added to by the outstanding Vicky McGurk. Who has made a real difference and had a positive impact on the centre.

    Cons

    Not all managers are as consistent as others.


  4. Helpful (2)

    "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at HomeServe UK full-time

    Pros

    The people
    the benefits
    nice new working environment

    Cons

    Pressure, too much to do due to current manager absence
    Far too many sheets to fill in
    Blame culture from some senior managers
    New reward structure is very hard to achieve

    Advice to Management

    Don't give any more work to your over stretched managers

    HomeServe UK Response

    Dec 3, 2018 – Claims Director

    Here at HomeServe we recognise that strong leadership and effective teamwork are a vital part of our success. We want our People to feel supported, encouraged and motivated, that's why we've invested... More


  5. Helpful (3)

    "Not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at HomeServe UK full-time

    Pros

    Good benefits and the office is being refurbished to a very high standard so we have somewhere nice to work

    Cons

    The OMs are a mixed bunch and the TMs are terrible. I don't get any development and TM focuses on the negative. Would it kill you to give some praise?

    Advice to Management

    Martin Bennett used to say it was the people that made the business great but this belief seems to have left the company along with him.

    HomeServe UK Response

    Nov 13, 2018 – Director of Claims

    Thanks for your review. I'm taking a punt here that you are in Preston because you've referenced the refurbishment that our offices are currently having. If I'm wrong, please let me know however, if... More


  6. Helpful (1)

    "A Company Matching my Ambition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Excellence Manager in Liverpool, England (UK)
    Current Employee - Service Excellence Manager in Liverpool, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    Great team of people. Great ethos. Opportunities for progression. Rewarded for effort. Well supported.

    Cons

    Honestly, none so far. Usual frustrations with systems and process, but no different anywhere else.

    Advice to Management

    Improve communication of business updates and growth to field based staff.


  7. Helpful (1)

    "Look after your staff and they will look after your customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than a year)

    Pros

    -More like a family- high trust levels
    -Development opportunities
    -Great management (CEO and Exec)
    -High growth

    Cons

    -Minimum 5 words required here

    Advice to Management

    Keep up the good work, looking forward to the next chapter!

  8. Helpful (1)

    "Still a Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Walsall, England (UK)
    Current Employee - Director in Walsall, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than a year)

    Pros

    Strong sense of vision and values, people and customer promises at the forefront of everything we do. Everyone is valued and you feel you can really make a difference. It is extremely busy and there is a high expectation that change and new projects will be absorbed within current resource as we grow and add new policy books and partners. To be successful in Homeserve you need to be able to balance many priorities.

    Cons

    Many departments are siloed, working on their own objectives at a different pace to other departments which can cause some challenges. The root cause is often that systems are not robust enough to cope with the plethora of changes we throw at them and we have to find manual workarounds which are painful. This also means that teams often are working below the level they expect. There is major investment in systems so this is improving, especially now that we recognise that projects should be more agile and deliver regularly.

    Advice to Management

    There is more focus on strategy now and a clearer direction with regular director meetings which we can share with our teams. The focus on diversity and inclusion is great and not before time, however we need to be conscious not to positively discriminate and still ensure a meritocracy.


  9. Helpful (1)

    "Such a supportive company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    - investment in development is a high priority,
    - recognition of hard work and effort
    - opportunity to have your say in an honest and open manner without fear of repercussions.
    - really care about their customers
    - want to invest and look after their employees

    Cons

    - Some of the procedures are mismatch across the different areas.


  10. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Service Excellence
    Current Employee - Head of Service Excellence
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 3 years)

    Pros

    Staff at all levels genuinely care about delivering a great service to our customers. We value staff engagement to ensure we can provide a great customer journey. Open door approach to leadership.

    Cons

    Reporting and systems - new systems in development should hopefully rectify a lot of the manual work around currently in place.

    Advice to Management

    Wider use of personal development opportunities