HomeServe UK Reviews | Glassdoor

HomeServe UK Reviews

Updated October 20, 2017
426 reviews

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4.7
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HomeServe UK CEO Martin Bennett
Martin Bennett
302 Ratings

426 Employee Reviews

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Pros
  • A great place to work where they look after the people (in 46 reviews)

  • Senior management want honest opinions so they can resolve issues to make Homeserve an even better place to work (in 32 reviews)

Cons
  • No cons I can think of something far (in 21 reviews)

  • I believe senior management look after their departments so much so it effects relationships with other areas of the business (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Marketing in Walsall, PA
    Current Employee - Head of Marketing in Walsall, PA
    Recommends
    Positive Outlook

    I have been working at HomeServe UK full-time (More than 3 years)

    Pros

    role modelling of behaviors and values, investment in training, general levels of moral, share scheme

    Cons

    Walsall, variation in salaries, top heavy structure, decisions by committee

    Advice to Management

    Encourage openness and honesty, engagement surveys shouldn't be a competition


  2. Helpful (1)

    "One of a kind ..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Walsall, England (UK)
    Current Employee - Marketing Manager in Walsall, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 5 years)

    Pros

    - Very clear and well communicated business strategy as well as updates on goals throughout the year.
    - Direct access to an unbelievably approachable senior management team.
    - A very special culture. A lot of businesses claim to have created a "family like" feel. HomeServe truly has. I have a real sense of belonging, people at all levels genuinely care about the customers and eachother. It is a long way off what is was when I started back in 2011 so ignore any negativity from people who worked here years ago. It's not the same place.
    - Everybody has a voice. It really doesn't matter what level or where you are in the business, you have the chance to be heard and taken seriously. Our CMO & CEO have an open door policy and hold regular one to one meetings with people from all over the business.
    - A brilliant, growing brand. Now is a fantastic time to get involved as we take on the next couple of years!

    Cons

    Transparency of pay/development structures within our Marketing department. This isn't really a con as I believe I am paid well for my job, however if there was one thing I could change, it would be this.

    Advice to Management

    Continue with the great work. People first.
    Ensure that the right people are in the right roles to get the best out of people.

  3. Helpful (2)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Plumbing Engineer in Reading, England (UK)
    Current Employee - Plumbing Engineer in Reading, England (UK)
    Recommends
    Approves of CEO

    I have been working at HomeServe UK full-time (Less than a year)

    Pros

    The support you receive is second to none! Can’t fault any of the management I’ve had dealings with and are always looking to help you improve you skill sets

    Cons

    Long hours for engineers and some office staff no understanding distances or not caring for the engineers

    Advice to Management

    Increase training for deployment teams


  4. "Fast moving, innovative company that cares about its people. We are a family!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Walsall, England (UK)
    Current Employee - Manager in Walsall, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (Less than a year)

    Pros

    I'm new to HomeServe and I can already say it's a special place to work. If you're hungry for a challenge and want to have fun and deliver some great work then HomeServe is a great place:
    -CEO and Execs make a genuine effort with absolutely everyone in the company. Greg (CEO) has his own book club that he invites everyone to. Also CEO encourages 121's with everyone so he can get to know you better.
    -Extremely fast moving; looking for new ideas as well as some huge acquisitions recently.
    -Fantastic communication throughout. Using innovative technique called Good, Bad, Ugly weekly reporting in a fun way that is accessible and transparent to every member of staff. No other company does something similar.
    -Genuinely every person cares for each other- it's a real family!
    -Pushed for personal development and even opportunities to move abroad. Seen first heard the flexibility for staff.
    -We haven't even reached the beginning of our journey- we are just starting with ATL's and brand awareness. So excited with what's possible once we are better known.
    -lot of investment gone into facilities as well as perks such as the highest level home cover for free and favourable share plan.
    -Front line staff come first- they are the most important in this company. Other companies fail by thinking the opposite.
    -Customers are our biggest priority and everyone goes out of their way and delivers extra for them.

    Cons

    -can't think of any. Only improvement I recommend would be to offer some level of sick pay in the first year as currently there is no pay in the first year.

    Advice to Management

    -Keep it up! Even as we get bigger with all the acquisitions we should keep everyone together as a family. We are on a fantastic journey!


  5. Helpful (1)

    "Seven years on it keeps getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Plumber in Dover, England (UK)
    Current Employee - Plumber in Dover, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 5 years)

    Pros

    This company continues to listen, support and act upon anything to support us. From pay reviews to Rota changes if they can help this will. Not to forget the care support in place to take that next step.

    Cons

    Greg Reed's story's. Please stop them!!

    Advice to Management

    Keep up the good work look after us and we will look after the customers


  6. Helpful (1)

    "I'm proud to say I work for homeserve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Support Advisor in Nottingham, England (UK)
    Current Employee - Operations Support Advisor in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (Less than a year)

    Pros

    I have been working at homeserve for less than a year and i have enjoyed every minute of my time here, homeserve have great leaders such as Martin Bennett, Greg Reed and Aaron Ali they are all great and very helpful, they have all helped us get to our new home at aspect house which is great, I believe the company will grow as time goes by.
    I would recommend all my friends and family to work for an excellent company like homeserve.

    Cons

    I don't have any cons, everything is positive :)

    Advice to Management

    Keep up the good job!


  7. Helpful (1)

    "The best company you could work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    You are looked after! The opportunities are limitless, if you have what it takes then you can go anywhere with HomeServe. Personally I have developed from the phones to a Team Manager and now inspiring to become a Senior Manager within my field...I did this within 5 years! I could go on and on...but overall it will be very hard to find a company that is this Customer and People focused! Looks after it's people the rest looks after itself...

    Cons

    Can't think of anything...however I need to have a minimum of 5 words in this section to continue...

    Advice to Management

    Let's continue to strive to be the best...

  8. Helpful (1)

    "A company that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coach Support Customer Service Representative in Walsall, England (UK)
    Current Employee - Coach Support Customer Service Representative in Walsall, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than a year)

    Pros

    Great people in general who are genuinely friendly and care about their work
    Open management willing to listen
    Support if you're struggling to help you improve
    Progression is there if you want it - the company makes lots of effort to develop and promote from within
    Friendly atmosphere
    Lots of effort and activities to engage individual departments with the company as a whole.

    Cons

    (In my opinion these are all pretty minor cons...)

    Stats are tracked in the callcentre, more in some departments than others. This probably happens in all callcentres to an extent though.
    Some people just come for the pay and don't engage
    In the callcentre shift patterns vary daily meaning one day you could be on a late shift, the next an early.

    Advice to Management

    Keep it up!


  9. Helpful (1)

    "A fun, unique and authentic culture that you wouldn't want to leave."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Procurement in Birmingham, England (UK)
    Current Employee - Director of Procurement in Birmingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than a year)

    Pros

    HomeServe is different.

    The culture is genuine. We believe in doing the right thing for our customers, and believe that investing and supporting our people is the best way of delivering this.

    This is bought into across all levels of management, and gives everyone a clear direction on the strategy. More importantly however this makes it fun to work here, and spills over into a unique culture that you see every day - be it in looking after vulnerable customers, putting things back into the community, doing the right thing or simply silly events and eating too much pizza!

    And it's working. The company is doing well, and this is allowing us to invest in new areas and new acquisitions. Definitely not boring, and not for those wanting a quiet life.

    Cons

    There is always a lot of change going on, and we are still sometimes on the learning curve here.

    Advice to Management

    Keep focussing on the big stuff and dropping the less important distractions.


  10. Helpful (1)

    "First Class"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Walsall, England (UK)
    Current Employee - Customer Service Representative in Walsall, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 10 years)

    Pros

    I have been working at this company for the past 10 years. Working in various departments and learning so many skills. The reason I have been there so long? The People! There are so many talented individuals, they truly care and doing the right thing is a shared value across all tiers of the business.

    The culture has changed dramatically since I first arrived. It is not a numbers game, it is about owning situations and proving an effortless experience for the Customers.

    There are plenty of opportunities for development across the Company. In different locations and job roles. I'm currently pursuing a career in Management! I have been supported and encouraged throughout the journey. One of the board directors even gave me valuable career advice! People at the top are available to talk to and the CEO even encourages One to One sessions with him, where else would you get that?

    The training at the start may be a little daunting. There is a lot to take in but there is a lot of support available and there is always someone on hand to help out. Be patient, work hard and the opportunities will come to progress within the company and as an individual.

    The Retention Department is arguably the busiest/most difficult but is also very rewarding. You would pick up so many skills and the people there are Outstanding!

    I'd basically recommend anyone to work here, there are jobs at all levels and with the right attitude, you will go far!

    I'm in the process of setting up my own business at the moment and have gained so many transferable skills. Especially in regards to Customer Service/Experience. It inspires my business model!

    Bottom line : give HomeServe a try!

    Cons

    Understaffed at times, especially Saturdays. I know this is being addressed though by our recruitment drive....

    Advice to Management

    Keep doing what your doing!


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