HomeServe USA Reviews
Updated May 24, 2022
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Found 241 of over 250 reviews
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Top Review Highlights by Sentiment
- "Everyone tries to make it a fun place to be... Pay is great.. bonuses are what most people work hard for..." (in 22 reviews)
- "A good friend of mine was shown the door simply due to poor coaching, but a supervisor accused of theft was allowed to keep their job." (in 8 reviews)
Ratings by Demographics
This rating reflects the overall rating of HomeServe USA and is not affected by filters.
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- Current Employee, more than 3 years★★★★★Featured Review
Pros
There is so much opportunity for growth. Extremely supportive managers and you feel like you are really heard. The work life balance is like no other company.
Cons
There are no cons about this company
It is so great to hear from our employees. Thank you for taking the time to talk about your experience. We sincerely appreciate you and all of your contributions to HomeServe. I would agree, it is a pretty great company to work for. Our wonderful team is a huge part of our success and you are appreciated!
- Current Employee, more than 3 years★★★★★
Pros
The company treats employees exceptionally well and stays in tune with what improvements employees would like to see. They offer fantastic benefits and are very flexible with hybrid work and flex hours.
Cons
No cons to share at this time.
- Current Employee, more than 5 years★★★★★
Pros
Great benefits, entrepeneurial environment, growth based on merit. Easy to stand out. WFH, unlimited PTA, 401k match, stock purchase program, cheap health insurance, education reimbursement.
Cons
Structure can be lacking--someone who isn't organized or not self-motivated may struggle.
Continue reading - Current Employee, more than 8 years★★★★★
Pros
Nice customer oriented sales people
Cons
Work really hard most of the time
- Former Employee★★★★★
Pros
you get to work from home
Cons
long hours that arent ideal
- Current Employee, more than 1 year★★★★★
Pros
Good pay and benefits; great ceo
Cons
Bad business ideas sometimes doesn’t help
- Current Employee, less than 1 year★★★★★
Pros
Competitive Pay in corporate positions
Cons
Layoffs to pad quarterly profits Management is awful and rude
Continue readingHomeServe USA Response
Director, People Communications & Engagement
Thank you for taking the time to share your candid feedback about working alongside us at HomeServe. The recent decision to reduce the size of our workforce, which impacted several people working at the company, was complex to say the least. This is not something that we wanted to do. At times, we have to make decisions that are difficult so we’re able to deliver for our customers and ensure a bright future for our employees. Layoffs were truly the last resort for us. We genuinely appreciate everyone who works with us at HomeServe every day and the value they bring to the company and our customers.
- Former Employee★★★★★
Pros
working from home good pay
Cons
lots of changes all the time
- Current Employee, more than 3 years★★★★★
Pros
Flexibility and great team to work along
Cons
Challenges working with remote teams at times
HomeServe USA Response
Director, People Communications & Engagement
Thanks for being part of Team HomeServe. We hope you know we're glad you're here. Flexibility has been key for so many of us these last two years, and it will be going forward. Being remote and working with people who are remote poses some challenges, but it's something we can all work together to improve. Remember to be patient, make suggestions when you think things can be improved, and use technology to you advantage for meetings and collaboration. Thanks again for being part of the team!
- Former Employee, less than 1 year★★★★★
Pros
Inclusive and collabrorative culture Excellent benefits and Paid Time Away policy Professional and polite atmosphere
Cons
Weak leadership - tend to micro-manage too often-too much A little obssessed with Great Place To Work certification - inauthentic. Leadership behaves like a very small company when they are an enterprise.
Continue reading
HomeServe USA Reviews FAQs
HomeServe USA has an overall rating of 3.6 out of 5, based on over 250 reviews left anonymously by employees. 68% of employees would recommend working at HomeServe USA to a friend and 69% have a positive outlook for the business. This rating has decreased by -10% over the last 12 months.
68% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated HomeServe USA 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at HomeServe USA to be culture, career development, benefits and the cons to be diversity and inclusion, senior leadership, management.
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HomeServe USA Careers

About HomeServe USA At HomeServe USA, our mission is simple: “To free our customers from the worry and inconvenience of home emergency... – More
Company Updates

HomeServe USA
336 days ago
Culture
HomeServe USA
343 days ago
Culture
HomeServe USA Response