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HomeServe USA

Engaged Employer

HomeServe USA

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HomeServe USA Reviews

3.6

68% would recommend to a friend

(279 total reviews)

CEO Thomas J. Rusin

Thomas J. Rusin

76% approve of CEO

Ratings by category

3.8

Culture & Values

3.8

Compensation and Benefits

3.6

Diversity & Inclusion

3.5

Career Opportunities

3.5

Work/Life Balance

3.2

Senior Management

Ratings distribution

5 stars

42%

4 stars

16%

3 stars

11%

2 stars

12%

1 star

18%

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "workers are great people(in 31 reviews)
  • "Benefits can be great at company(in 28 reviews)
  • "Everyone tries to make it a fun place to be... Pay is great.. bonuses are what most people work hard for...(in 23 reviews)
  • "Culture is great because of talent acquisition acquiring top talent.(in 14 reviews)
  • "Good work life balance(in 8 reviews)
Cons

Ratings by Demographics

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This rating reflects the overall rating of HomeServe USA and is not affected by filters.

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Found 279 of over 290 reviews

Updated Nov 8, 2023

    1. 5.0
      FEATURED REVIEW
      Jun 7, 2023
      Anonymous Employee
      Current Employee, more than 3 years
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A great group of people to work with. People are genuinely committed to the company and doing good work. When you need help, you can ask and people pitch in. Benefits are good.

      Cons

      The company is growing so its fast paced and a lot of change. I like this but I know it's not for everyone.

      1. 5.0
        Sep 25, 2023
        Talent Acquisition Manager
        Current Employee, more than 5 years
        Canonsburg, PA
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Great team and awesome people within the entire department and organization. My specific group is collaborative and supportive. The company is open to remote work and invites different ideas and diversity. I can be myself at work and this is a company that really values their employees and works tirelessly to make it as fun as possible.

        Cons

        Still a growing company so there could be more systems in place to make things run smoother and we could be more efficient. Too many manual files for instance.

        2
      2. Join the HomeServe USA team
        See Our Latest Jobs
        1. 5.0
          Nov 8, 2023
          Office Clerk
          Current Employee, less than 1 year
          Reading, PA
          Recommend
          CEO Approval
          Business Outlook

          Pros

          UGI is Very family like atmosphere. Teamwork is an understatement. Very welcoming. Pay is great. Flexable schedule... I'd say this is my favorite place I've ever worked. BEST job I've ever had,

          Cons

          HomeServe itself seems like they are more about money then people... UGI is this good because of the people, not the HomeServe company.

          1. 1.0
            Nov 5, 2023
            Anonymous Employee
            Former Employee, less than 1 year
            Chattanooga, TN
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Health Care Training Co-workers Work from home option....eventually

            Cons

            Leadership Actions don't match what they say Mandatory overtime Inflexible

            1. 4.0
              Nov 6, 2023
              Applications Support Engineer
              Former Employee, more than 5 years
              Chattanooga, TN
              Recommend
              CEO Approval
              Business Outlook

              Pros

              The atmosphere and people were great and was hard to leave

              Cons

              Hard to advance to the next level.

              1. 5.0
                Oct 15, 2023
                Customer Service Representative
                Former Employee
                Chattanooga, TN
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Work Culture is Awesome. Lots of Growth Opportunities. Great Benefits.

                Cons

                Nothing Negative to Share Regarding

                Thanks for stopping by to share your thoughts about your time at HomeServe. We're thrilled to hear that you found our workplace culture to be awesome, and we hope you enjoyed your time working alongside us.

                1. 4.0
                  Oct 11, 2023
                  Customer Service Representative (CSR)
                  Current Employee, less than 1 year
                  Chattanooga, TN
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  great job to be at !

                  Cons

                  no cons for this job

                  Glad to know you're happy in your role at HomeServe. Thanks for telling everyone on Glassdoor about your experience with us so far.

                  1. 4.0
                    Jul 4, 2023
                    Customer Serive Representative
                    Former Employee, more than 1 year
                    Chattanooga, TN
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Amazing pay, great benefits, a company that will appreciate you doing a thankless job. Some days you're just chilling for an hour and a half at home waiting for a call to come in, so boot up that ps4.

                    Cons

                    Some days you have back to back angry calls for HOURS. Some people signed up for the service 10 years ago and don't remember, and don't check their statements to see that it's been charging for 10 years. Some people who desperately need to utilize the home gap coverage aren't eligible and it's heart breaking. Very VERY mentally strenuous Some days.

                    Thanks for stopping by to leave us your 4-star review, and for giving us a shout out on the strong pay and benefits package we offer at HomeServe. The nature of our business – especially your role as a Customer Service Representative – means helping people when they need us most, and oftentimes, that’s when they’re having an emergency in their home. If there’s one thing we all know, home emergencies are anything but predictable, which means call volumes can, and do, fluctuate. We also know that our customers are tremendously thankful for the service you, your coworkers and our contractors provide – and so are we! If you’re ever feeling stressed because of work and it’s impacting your life, know that we have a variety of resources available to you. Just check in with the People Team. Now, about that PS4. We’d encourage you to check in with your Team Lead, Supervisor or department Director when you have downtime to fill. There’s plenty to be done, including opportunities to cross-train in other departments, which can only enhance your skillset. Thanks for being part of the team.

                    1. 1.0
                      Aug 16, 2023
                      Marketing
                      Current Employee, more than 3 years
                      Norwalk, CT
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      None that are worth the pay

                      Cons

                      It’s impossible to trust anyone who allows their employees to constantly feel this way. Our entire department does the job of 2-4 employees yet we’re compensated below the median of our range. If we do the job of multiple employees pay us a deserving salary. This company isn’t worth the stress and the pay. We’ll continue to see good people leave

                      3

                      To be honest, this isn’t the type of feedback we like to see. And that’s for a number of reasons. The reason that’s paramount to all others is you’re feeling overworked, overwhelmed and underappreciated. That all runs counter to who we aim to be as a company. If you haven’t talked to people on your team about these issues, we certainly encourage you to do that. If that person isn’t responsive, please consider raising your concerns to others who may be at higher levels in the department. It’s no secret that we’re in a period of growth and change, which comes with a myriad of things. None of those things should have this severe an impact on your engagement and job satisfaction. You’re on a great team; it’s the best in our industry. We can attribute that to you and the people on the team. We’re thankful to have all of you on board.

                      1. 2.0
                        Aug 29, 2023
                        Analyst
                        Former Employee, more than 1 year
                        Norwalk, CT
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        good place to learn and gain experience..not a long term place to stay

                        Cons

                        - unorganized - software issues

                      Viewing 1 - 10 of 279 Reviews
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                      HomeServe USA Reviews FAQs

                      HomeServe USA has an overall rating of 3.6 out of 5, based on over 290 reviews left anonymously by employees. 68% of employees would recommend working at HomeServe USA to a friend and 67% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, HomeServe USA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe USA. This rating has decreased by -7% over the last 12 months.

                      68% of HomeServe USA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated HomeServe USA 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at HomeServe USA to be senior leadership, career development, benefits and the cons to be diversity and inclusion, management.

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Product Design Engineer

                      Any genuinely good way to answer the "biggest weakness" question without sounding like a cliche. Anyone have any good examples?

                      3
                      3 Comments

                      Travel Specialist

                      I interview with this place about a week and a half ago. I think it went well and in the interview she said the next step would be a writing example, so I did that. Sent it to them the day it was due and haven't heard back since. She did say any next steps would be after thanksgiving since everyone was busy and their calendars full last week. I followed up on Monday with an email, but haven't heard back. Maybe it's taking awhile or should I try again end of week? I would at least like feedback.

                      1
                      2 Comments

                      Joneson Gao

                      I was promised a decision made by mid last week. I followed up on Thursday last week and got a response the update is now followed up with the hiring manager and their director and expect hear back by middle of next week. What should I be expecting if it’s delayed on promised update timeline from the hiring manager interview?

                      5
                      1 Comment

                      Glassdoor has 290 HomeServe USA reviews submitted anonymously by HomeServe USA employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe USA is right for you.