HomeServe USA Reviews

Pros

This is a great place to work. Not just because we provide an excellent service to our customers but because you can see the benefits of the services we provide. I continue to promote the company with friends, family and anyone else I come in contact with who has a home emergency.

This is the first organization that I have worked in that truly cares about our customers and we live and breath by doing the right thing. You can truly learn something every day. Over the last two years, we have brought in a number of individuals who are helping to drive the business forward.

Lastly, there is so much more we can do and this is evident in our all hands meetings.

Advice to Management

Keep driving efficiencies, listening to the employees and the business will continue to succeed. Overall, amazing organization!

Pros

Culture could use some work but it's obvious they care about making their employees feel at home. The pay is decent. The customer experience metric is dated and feels like they use that platform to balance costs.

Advice to Management

If customer experience scans impact bonus potential then leave it to the actual voice of the customer. At the moment a customer could be happy as could be and we still suffer from a dated checklist. A happier frontline translates to loyalty and a greater sense of complacency which in turn will drive profits and customer satisfaction.

Pros

This is truly a customer first organization and management continues to invest in operations and new technologies to ensure a high quality experience is delivered. Also it is a growth business and that means work is challenging, in a good way, with opportunities to move within and/or into other departments. You'll learn a lot here. Culture wise there is a strong emphasis on staff engagement (work hard, but have some fun too). Impressive community and charity outreach participation. Great benefits package.

Advice to Management

Make sure there is capacity to handle new priorities, especially if current ones still need to be completed. Improve on ways of communicating business progress, staff contributions and challenges throughout the year.

Pros

The interview process showed how thoughtful this company is when it comes to bringing the right people into this company. I had great conversations with people at multiple levels in the company prior to joining.

The company has a great growth trajectory and is committed to keeping its employees informed and engaged about the role they play in the company's future success.

As with any company, when you're new there's a lot to learn, and everyone here has been great at helping me acclimate to my new home.

The company seems genuinely committed to maintaining and growing its base in Canonsburg, PA (just outside Pittsburgh) as well as its bases in Chattanooga, TN and Norwalk, CT. The commitment to Canonsburg has been a huge plus for the legacy staff here, and provides the company with a great talent pool to draw from in the Greater Pittsburgh area.

Advice to Management

Maintain your commitment to keeping employees informed about the company and seeking out their opinion frequently. Employees are commonly referred to as every company's "most important assets." HomeServe USA has made no secret that this is true here, so keep up the great work!

Pros

The leadership team has worked hard on developing the positive culture of the company. People are expected to give feedback and share their opinions. Employee engagement is an important focus. The company is growing which presents many opportunities to learn and advance your career. This company cares about its customers ! A customer promise guides our interactions and declares how customers can expect to be treated by HomeServe.

Advice to Management

Continue with strong communication plans and prioritize what we're working on. Continue to empower all levels of the organization.

Pros

tons of employee engagement events. Excellent work/life balance. Access to top execs. your opinions are heard!

Advice to Management

keep it up!

Pros

Feels good when you see one of the products really help a customer. Whether it's fixing a leak in the water line or fixing a furnace when someone has no heat. Customers know our HVAC techs and happy to see them for an annual tuneup.

Advice to Management

Keep the momentum going!

Pros

This company isn't just here for the customers, it is always doing things to make the employees happy also!

Advice to Management

Keep recognizing those who deserve it and don't play favorites with those who don't!

Pros

Good business model - offering our customers a real service and taking care of them well differentiates us from the competition.

Growing company, with some of the excitement of a startup

Pleasant workplace

Vision and plans well communicated

Senior Management is approachable and genuinely cares about the culture

Advice to Management

Keep up the good work.

Pros

This company is dedicated to the customer and employee. The culture is innovative and exciting and everyone is working hard to provide best in class service. There is a strong focus on employee engagement and team building which makes it a fun and positive environment. With all of the growth, it is an exciting time to be here!

Advice to Management

Culture starts at the top. Thank you for being approachable, open minded and creating a fun work environment!