HomeServe USA Reviews

Pros

HomeServe USA has been taking great strides to become the "Best Place to Work" and I feel they are doing a fantastic job. They have built a new site with a modern theme which is very motivating for all employees. Along with this cool place to work, we also have a new workout center, gaming room, and a TV area to relax. I recently suggested someone for employment who was hired and everyday he comes to work thinking this is an incredible place and loves the energy. I also appreciate that everyone’s door is open including the CEO, how many companies can say that. During this past week we have had a lot of excitement for the new site which included a ribbon cutting ceremony, president’s awards for employees recognized for their hard work, and other events and it made me very proud to have been a part of it. So keep it up HomeServe!

Pros

Extremely intelligent and motivated leadership team with an excellent vision for the future success of the organization
Fun and exciting culture with plenty of training/growth opportunities
Good benefits and competitive compensation
Truly care about the employees AND the customers alike

Advice to Management

Keep up the good work and be proud of your accomplishments.

Pros

This company provides excellent training and support staff. Supervisors and managers generally communicate well with their employees. The atmosphere is very positive. As long as you fulfill your specific job qualifications, you will do well with this company!

Pros

Homeserve is a great company to work for. I have been employeed with the company for 5 years. I love the new call center!
It offers you the opportunity to grow and excel to leadership at a rapid pace! The company has many activities that help engage the employees and bring them together as a family. Homeserve continues to bring balance between work and family. I am super thankful for my job with Homeserve. I highly recommend employment to anyone seeking employment.

Pros

HomeServe is truly a great place. I am proud of how we are always looking at ways to help our community and our own team. Leadership cares about their employees and they are always looking for ways to make things better and take it to the next level. It saddens me when someone puts negative information out about the company, especially when it's not true. I can honestly say that although the company may not be perfect (who is) they care and really try to always to do the right thing. They provide great benefits, a good work environment and very competitive pay. We have a lot of new leadership and they are learning right along with us, but they really want to do well and want all of us to succeed. They are trying and they care about us not just as employees, but as human beings. I have never worked for a company where the employees had so much pull. In some ways it's to much.

Advice to Management

Don't let the inmates run the asylum. We do have a great place to work, don't let a few negative people change your approach. Recognize the majority of us love this place.

Pros

I started at Homeserve in 2017 it started out amazing I met so really great people there I was hoping to be apart of the homeserve family for a while is has great pay and benefits great working environment not to stressful with it being a call center

Advice to Management

If you are going to enforce the company policies they should apply to EVERYONE Not JUST CERTAIN PEOPLE YOU FEEL LIKE YOU WANT TO MAKE AN EXAMPLE OUT OF OR A PERSON THAT WILL COME IN TO WROK
ANY TIME AND ANY DAY WORK LONG HRS AND HAVE A FAMILY AT HOME BUT HEY I GUESS THAT DONT MATTER!

Pros

The only good thing I have to say for this company is that I loved my teammates and immediate supervisor and team lead. They were amazing people.

Advice to Management

Changes need to be made within the company.

Pros

Its Wonderful I love it here

Advice to Management

They are great

Pros

Used to value their agents

Advice to Management

This would be an awesome company to work with if they didn’t have agents who abuse policies! Some of these agents screen calls, are always up walking around being nosey and starting drama! Not everyone on the team is the problem just 2 individuals in particular! They ignore calls when they come to their lines and it’s like pulling teeth to get them to actually take an escalation! I’m new and already notice what others have been saying about them! It’s even worse because their supervisor just takes up for them putting herself at risk for them! They walk away from their desk with an open phone line that then just rings and goes to voicemail! They’ve been getting away with murder and something should be done! For all the customers that they leave high and dry because they are lazy! They need to be brought to reality! I know some great agents that would be great at replacing them! There are people that can do their job in their sleep! How many more good agents do you have to lose before you realize that they feel unappreciated! There was only one person that did her job to perfection and she’s gone because she was unappreciated! This company gives presidents award nominations to the wrong people! You guys grow the wrong people! Wake up and smell the coffee!

Pros

- For the Chattanooga area, HomeServe typically pays above market value, but that's not saying much.
- Many superficial activities and awards for those who are easily swayed.
- The new building is awesome for what it is.

Advice to Management

Don't treat long-time employees like Ms. Deb like dirt. She deserved so much better, but this "leadership" team has no respect for anyone who doesn't sit in an office. They don't even respect managers, putting them out on the noisy floor with everyone else. Hire women and people of color for positions higher than team lead and supervisor before the EEOC starts asking questions. Don't hire yes-men to director and senior director roles. I want the old HomeServe back where people actually cared about one another.

HR - Please don't reply with a generic statement welcoming us to contact the SVP to discuss. We all know it's window dressing and if you they ever find out who's complaining, they'll probably be fired too. I'm taking a risk writing this review, but I know that my job isn't safe just like we've seen with Ms. Deb. It's getting worse here with no end in sight.