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    HomeServe USA Reviews

    Updated January 10, 2019
    165 reviews

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    3.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    HomeServe USA CEO Thomas J. Rusin
    Thomas J. Rusin
    111 Ratings

    Employee Reviews

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    Pros

    • "Pay and benefits are good and have a bonus system in place" (in 10 reviews)

    • "The environment and culture promotes work/life balance and a work hard play hard mentality" (in 7 reviews)

    Cons

    • "Internal communication from upper management to the agents could be better" (in 11 reviews)

    • "No work life balance, not super accommodating to medical conditions, the ONLY thing upper management cares about is money" (in 6 reviews)

    More Pros and Cons
    1. Featured Review

      "Proud to be a HomeServe family member"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - IT Specialist in Chattanooga, TN
      Current Employee - IT Specialist in Chattanooga, TN
      Recommends
      Approves of CEO

      I have been working at HomeServe USA full-time (More than 5 years)

      Pros

      HomeServe USA has been taking great strides to become the "Best Place to Work" and I feel they are doing a fantastic job. They have built a new site with a modern theme which is very motivating for all employees. Along with this cool place to work, we also have a new workout center, gaming room, and a TV area to relax. I recently suggested someone for employment who was hired and everyday he comes to work thinking this is an incredible place and loves the energy. I also appreciate that everyone’s door is open including the CEO, how many companies can say that. During this past week we have had a lot of excitement for the new site which included a ribbon cutting ceremony, president’s awards for employees recognized for their hard work, and other events and it made me very proud to have been a part of it. So keep it up HomeServe!

      Cons

      With any company there are pros and cons, what I will say is when someone has informed HomeServe of an issue, they do try to resolve it and work to make things better.

      HomeServe USA Response

      May 24, 2018 – Director, People Communications & Engagement

      We're extremely proud to have been able to build the new Customer Center of Excellence for our employees in Chattanooga. We continue to be excited about all of the amenities it offers, and we know... More

    2. "Happy house Happy workplace"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe USA full-time

      Pros

      They really care about their customers

      Cons

      Different locations have different employee engagement and moral

      Advice to Management

      Each location should have full support and resources

      HomeServe USA Response

      Jan 3, 2019 – Director, People Communications & Engagement

      A strong commitment to serving our customers is a huge priority at HomeServe, and we're glad you - and people like you - are here and help us fulfill that commitment every day. As a company, each of... More

      3. Join the HomeServe USA team
      See Our Latest Jobs

    3. Helpful (1)

      "Installer/Service Apprentice"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Installer/Service Apprentice in Woburn, MA
      Current Employee - Installer/Service Apprentice in Woburn, MA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at HomeServe USA full-time (More than 5 years)

      Pros

      Great pay, good benefits and fantastic co-workers (other techs). Take home van and fuel card.

      Cons

      Lack of training, management does not know what they're doing at all, and theres never any opportunities at all. There are some apprentices including myself that have been an apprentice for 5 years now and still haven't been promoted to a service tech job. It's ridiculous. People are thinking about leaving elsewhere where they'll be appreciated more for their talents.

      Advice to Management

      Promote the apprentices to service techs. You guys have been low on manpower for years. I don't understand on why its so hard to this.

    4. "Some good some bad"

      StarStarStarStarStar
      Current Employee - Repair Coordinator in Chattanooga, TN
      Current Employee - Repair Coordinator in Chattanooga, TN
      Recommends

      I have been working at HomeServe USA full-time (Less than a year)

      Pros

      Overall, Homeserve is a great company. The people are so nice. The atmosphere is fun. We get alot free stuff. I have never worked for a company like this one. I already referred one of my friends. The building is amazing and pretty. I plan to stay a few years.

      Cons

      One of the cons I have found in my short time working here, is that the supervisors do not help anyone. I have had customers screaming in my ear wanting a supervisor and mine would not speak to the customer. I had to find a teamlead who was not mine to take the call. Some of them sit on their cellular phone and say they are busy. Others go missing for hours and come back and still will not help. I considered resigning several times because when I am in need my manager is uninterested and it is clear. I have to walk around with my customer on hold until I find someone who can help. We get coached all of the time on doing things wrong but why don't sups get coached when they do not call customers back? We get screamed at by customers because they call back angry.

      Advice to Management

      Get rid of attendance points. make the supervisors work as hard as everyone else. They should take "sup" calls since they are supervisors. Maybe ask yourself "what do the supervisors do?" because they do nothing. There is no morale at times. We need to find a way to be a team.

    5. Helpful (1)

      "Diamond in the Rough"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Vice President in Norwalk, CT
      Current Employee - Vice President in Norwalk, CT
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe USA full-time (Less than a year)

      Pros

      Extremely intelligent and motivated leadership team with an excellent vision for the future success of the organization
      Fun and exciting culture with plenty of training/growth opportunities
      Good benefits and competitive compensation
      Truly care about the employees AND the customers alike

      Cons

      No cons as of yet.

      Advice to Management

      Keep up the good work and be proud of your accomplishments.

      HomeServe USA Response

      Oct 8, 2018 – Director, People Communications & Engagement

      It's the people who work here that help us shine like a diamond! They're why we work hard to create an exciting and engaging atmosphere that inspires everyone to learn and grow while giving their... More

    6. "HomeServe USA - The Best"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe USA full-time

      Pros

      This company provides excellent training and support staff. Supervisors and managers generally communicate well with their employees. The atmosphere is very positive. As long as you fulfill your specific job qualifications, you will do well with this company!

      Cons

      Sometimes the customers are rude, angry and impatient.

      HomeServe USA Response

      Oct 8, 2018 – Director, People Communications & Engagement

      Thanks for being part of Team HomeServe! It sounds like you've discovered that the company strives to communicate well across the business and provide everyone with the training, tools and resources... More

    7. "Super Agent (wow)"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Super Agent in Chattanooga, TN
      Current Employee - Super Agent in Chattanooga, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe USA full-time (More than a year)

      Pros

      With all the diversity and support this is hands down the best company to work for. Leadership always have their door open and make sure that everyone feels as if they are really heard. The opportunity for advancement is tremendous. I have worked here for almost 2 years and have been promoted 3 times and the pay is more than competitive. I could go on and on about how much I love my Homeserve family! This will be the last job I ever have

      Cons

      I really can’t think of any cons.

    8. "Inbound Rep/Leadership"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Inbound Representative/Leadership in Chattanooga, TN
      Current Employee - Inbound Representative/Leadership in Chattanooga, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe USA full-time (More than 5 years)

      Pros

      Homeserve is a great company to work for. I have been employeed with the company for 5 years. I love the new call center!
      It offers you the opportunity to grow and excel to leadership at a rapid pace! The company has many activities that help engage the employees and bring them together as a family. Homeserve continues to bring balance between work and family. I am super thankful for my job with Homeserve. I highly recommend employment to anyone seeking employment.

      Cons

      I honestly do not see the cons to working for Homeserve. As any company you have your ups and downs. Your good days, and your bad.
      But everyday Homeserve is striving to meet the needs of not just their customer, but their employees. Because a happy employee will manifest excellent work ethics

      HomeServe USA Response

      Oct 8, 2018 – Director, People Communications & Engagement

      Congratulations on reaching your five year milestone! We truly appreciate people like you who are committed to helping us grow our company and reach new customers, while providing the excellent... More

    9. "A Company with A Heart!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Chattanooga, TN
      Current Employee - Anonymous Employee in Chattanooga, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at HomeServe USA full-time

      Pros

      HomeServe is truly a great place. I am proud of how we are always looking at ways to help our community and our own team. Leadership cares about their employees and they are always looking for ways to make things better and take it to the next level. It saddens me when someone puts negative information out about the company, especially when it's not true. I can honestly say that although the company may not be perfect (who is) they care and really try to always to do the right thing. They provide great benefits, a good work environment and very competitive pay. We have a lot of new leadership and they are learning right along with us, but they really want to do well and want all of us to succeed. They are trying and they care about us not just as employees, but as human beings. I have never worked for a company where the employees had so much pull. In some ways it's to much.

      Cons

      Trying to keep a high level of engagement in a growth environment has created a sense of entitlement amongst some employees. Some people need to have a wake up call. This sense of entitlement is ridiculous. Some of my peers need to focus on doing their jobs instead of what the company hasn't given them. OMG!

      Advice to Management

      Don't let the inmates run the asylum. We do have a great place to work, don't let a few negative people change your approach. Recognize the majority of us love this place.

      HomeServe USA Response

      Oct 8, 2018 – Director, People Communications & Engagement

      Your feedback highlights the essence of our company: awesome people and great leaders. Together, they're committed to providing excellent customer service, building an engaging and rewarding... More

    10. Helpful (1)

      "Dreams turn to nightmare"

      StarStarStarStarStar
      Former Employee - RMA in Chattanooga, TN
      Former Employee - RMA in Chattanooga, TN

      I worked at HomeServe USA full-time (Less than a year)

      Pros

      I started at Homeserve in 2017 it started out amazing I met so really great people there I was hoping to be apart of the homeserve family for a while is has great pay and benefits great working environment not to stressful with it being a call center

      Cons

      the problem have with this company is how they enforce their policies with certain people I was terminated because some one said I recorded someone on while on the production floor I had no knowledge of this they had no proof I gave them access to my social media no video was there no one was we’ll g to hear my side I email Upper management no reply but I’ve seen someone get caught by One of the general managers with their phone and was suspended for about a week no termination my problem with that is if you are going f to use the no phone poles it should apply to EVERYONE NOT JUST CERTAIN PEOPLE AND ANOTHER THIS IF I WAS RECORDING SOMEONE AND THEY WERE ENTERTAINING IT I SHOULD HAVE NOT BEEN THE ONLY ONE TERMINATED JUST MY OPINION BUT I GUESS THAT EXPLAINS WHY ALL THE REVIEWS SAY THEY SHOW FAVORITISM!

      Advice to Management

      If you are going to enforce the company policies they should apply to EVERYONE Not JUST CERTAIN PEOPLE YOU FEEL LIKE YOU WANT TO MAKE AN EXAMPLE OUT OF OR A PERSON THAT WILL COME IN TO WROK
      ANY TIME AND ANY DAY WORK LONG HRS AND HAVE A FAMILY AT HOME BUT HEY I GUESS THAT DONT MATTER!