HomeServe USA Reviews

Pros

The culture in the company is incredible. They truly value employees.

Cons

I have no cons - only Pros!

Pros

Great culture! This company does a lot to give back to the employees. Lots of fun activities, along with summer hours and early dismissals. Its busy but its fun. Fast growing company. Great people at the Canonsburg PA office.

Cons

Small yearly increases. Could be more promotion opportunities.

Pros

The employees make coming to work enjoyable. The agents are like family. They love, encourage, and motivate each other. The comradery displayed amongst the agents is like no other. The layout of the building is comforting and accommodates the long hours we spend there. As you enter the building each day you will feel proud.

Cons

This company promotes being culturally diverse but it’s only at entry level. They railroad minorities, making it difficult to promote beyond an hourly position. You can work really hard and get overlooked. They do not recognize hard work only those of their favorites or people of their social circles. Speaking your opinion, no matter how professional you do it, will lead to retaliation. They will make you think there is an open door policy but once you vocalize something not agreed upon by senior leadership, you can forget any promotions regardless of how qualified and deserving you are.

Pros

They Treat Their employees Well

Cons

One of the best companies I have worked for

Pros

Fair benefits for individual plan. Multiple shift options. Ability to transfer to different departments to gain additional skill sets. Internal promotions focused. Monthly* bonus potential for some departments

Cons

Pay is not competitive. More problems than solutions. Most departments are understaffed with “no budget” to add resources needed. CEO confirmed he is unaware of seating limitations in call center... unsure how. If you’re interested in working for HomeServe I encourage you to read the BBB complaints as those are the frequent calls you’ll be handling. Some examples- why is the mailer in my toddlers name? Why is the mailer in someone’s name from 8 years ago? If I’ve already enrolled, why are you sending me this again? How have you lost my check? Billing issue billing issue. Customers who pay via their utility provider never get enrolled or if they do, never get cancelled. We increase most prices each year. Almost every call is regarding a letter that we’ve mailed them apologizing for some error we’ve made. I’ve never worked for a company that allows so many issues to just... happen. With no prevention plan. We have customers who cannot enroll, who are double billed, who are cancelled in our system but still being billed on their utility and we’re required to offer additional products. HomeServe has become a revolving door for employment “we cannot keep employees” per leadership. This can be good for people who need a job short term. Due to the magnitude of issues, lesser pay and overall difficulties we face, not much of a career desire.