HomeServe USA Reviews

Pros

This is a great place to work. Not just because we provide an excellent service to our customers but because you can see the benefits of the services we provide. I continue to promote the company with friends, family and anyone else I come in contact with who has a home emergency.

This is the first organization that I have worked in that truly cares about our customers and we live and breath by doing the right thing. You can truly learn something every day. Over the last two years, we have brought in a number of individuals who are helping to drive the business forward.

Lastly, there is so much more we can do and this is evident in our all hands meetings.

Advice to Management

Keep driving efficiencies, listening to the employees and the business will continue to succeed. Overall, amazing organization!

Pros

At HomeServe you have great benefits compared to what other local companies offer. You earn paid time off immediately without having to wait 90 days to a year to earn it. We work in a nice, brand new, clean facility where our opinions mattered and were considered when they were in the design phase. What company allows the employees to vote on colors or styles?? Offer a fitness room with showers and locker rooms only steps away so you can go back to work,leave for the day, etc. feeling refreshed. What company gives you gaming systems such as PS4 or Xbox or Pac-Man or Foosball to make sure you have a way to release stress and tension or to just have fun by yourself or with fellow coworkers during breaks? Well HomeServe does all that and more! The leaders are passionate about our culture and they really do care! They want employees engaged and having fun so work doesn’t feel like work but another place you can enjoy yourself. They do a lot to make sure everyone has fun! A lot of other companies, little and big, don’t care about your input or if you enjoy coming to work. That’s what makes HomeServe standout from other companies. They also ask and want your feedback and it truly is anonymous. Why do they have so many happiness surveys if they don’t really care??? Those take a lot of time to put together and time to go through and you know what, changes have been made because of them! We didn’t always get to wear jeans and dress casual everyday. We didn’t always have point forgiveness where points for being late / absent could fall off before 12 months. We do have leaders that walk the floor and who work to build great relationships with people at all levels. Leaders who want to inspire you and challenge you. I know when I am told something by the senior leaders that it is true! They haven’t lied to me or let me down yet and I’ve been here since the doors of the new center opened! We see a lot of changes and out of change comes great things!!! HomeServe puts the employees & customers at the heart of what they do each day! HomeServe gives employees the ability to volunteer with pay up to 8 hrs a month for the charity of your personal choice or you can choose to volunteer as a group! We participate in many different charities and often donate just our time to lend a “Helping Hand”. If you’ve worked at other companies before HomeServe, you know we stand out from other companies because of our benefits, culture, leadership, etc. We are where people want to work and be apart of our family! I can’t say enough good things about HomeServe! I am HomeServe and Proud!!!

Advice to Management

Y’all are doing a great job and we appreciate you investing in us!!

Pros

HomeServe is an extremely diverse company that puts people at the core of our business model. Customers both, internal and external, benefit from management who listen, care, and therefore constantly improve products and processes to make us better.
From the minute you enter our doors or call in to one of our amazing agents, it is immediately evident that HomeServe is different; a positive environment with tons of room to advance and with a passion for its people.
Base pay is competitive with tremendous bonus potential in any role, benefits are phenomenal, and work environment is beautiful, positive, and motivating. Leadership is supportive in developing skills for advancement (in which opportunities are endless!) and compassionate/understanding. Support and development are available for those who seek to pursue it, as well as, for those who don’t.
I am thankful for the opportunities HomeServe has offered and continues to offer me. I love working here and hope you’ll love our family, too.

Advice to Management

Keep listening to your people. You do it well and I love that you continually seek to do it better. Please keep putting us, your customers, first.

Pros

People are truly at the heart of the company - both employees and customers. It's a fun company to work for and hard work gets recognized. There is a generous benefit package and numerous opportunities to get involved both socially and for charities that are selected by employees.

Pros

There alot of pros to working at Homeserve. The friendly and easy going and family like environment, you feel appreciated by your coworkers and bosses, you're constantly being recognized for your achievements and are given the tools to better yourself. I would say the biggest pro would have to be that my voice is always heard. If there's something that I am having an issue with, I can bring it to my manager, Jimmy and he will get it resolved asap. Everyone within the company is loving, kind and generous. Best job I have ever had!

Pros

Growing, fast pace with the best dynamic team! I have been with HomeServe for going on 3 years. I started in hopes of making a career not just having a job. It's not often you hear about how much you are valued, unless you work at HomeServe because it's not just heard it's also imbedded in the culture and is genuine. The sales supervisors are truly fantastic, and really motivate you to succeed. They all work well together and are available to help answer questions all the time. I am so thankful they have taken the time to coach my performance and now I am making great monthly bonuses and great hourly pay, unlike some of the other call ceters close by.

The sales manager always takes time to talk with reps daily , he sincerely cares about the supervisors and making the next change for the better. (J) is very friendly and fun he also is easy to approach and personable, and on a first name basis with the CSRs. I have never worked at a call center before and I wasn't sure it was for me but when the manager takes time to listen to your calls and encourages you to be proud of what you do.

Our director has great energy and is a true positive change, from 2 years ago. And celebrates our top performers and contests each month.
Recently we moved into a new call center, where the company encouraged everyone to give suggestions and vote on the floor plan and amenities. It's amazing how the smallest things are appreciated and recognized.

Advice to Management

The changes are really fantastic, the systems are finally being looked at for upgrades. Being at a new building doesn't mean we should change everything.

Pros

Friendly atmosphere, great workers, benefits, bonus, game days and dress up days

Advice to Management

Listen to your workers and keep it up!!

Pros

After a very successful open house to show off our new center I want to brag about how amazing HomeServe really is. Not only do we have very competitive pay, incredible benefits, tons of fun, and wonderful benefits but we truly have the best team that I am so proud to be a part of! I started my HomeServe journey over 7 years ago as a temporary employee and I have been given so many opportunities to grow and promote. Our leadership team is phenomenal and truly tries to promote from within as much as possible and we have grown so much so quickly that the sky really is the limit. We all work hard keep our customers at the heart of what we do and HomeServe always goes above and beyond to take care of their people. If I haven't convinced you to take that jump and check us out, then ask me why I am #HomeServeAndProud, I'd love to tell you!

Pros

There are amazing people who give their all here. I came to this company because a friend referred me, it's better than my last call center job. The new site looks nice.

Advice to Management

Focus on the individuals who give you feedback outside of the norm of what you hear. Focus on your people. Focus on building better relationships with your employees. Focus on caring instead of appearing to care. I'll say that again. Focus on caring instead of appearing to care. Between marking forcing us to work mandatory overtime to the move being a nightmare. We're all tired. We want to work for a company that promotes it's values and is honest to it's employees. Not one that donates a truck for HFH then calls the police on a homeless man walking by. It appears corporate hs and our staff here are on different waves. As someone who has always led a positive outlook on our company, it's hard to remain positive when you feel everything is a front.

Pros

Every thing looks pretty, apprences are very important.
We get lots of treats to keep us quiet and on our birthday like get a balloon like we are still 6 years old. This company does its best to ensure we are superficially happy!

Advice to Management

Remember that even you are expendable when you are so quick to turn your nose up at those “below you”
Realize there is no chain of command when you are on a REAL team.
PAY your people, we don’t care about having a good time as much as we do taking care of our family.
Realize that your happiness survey isn’t accurate as to how everyone at the company feels unless everyone take it.
Actual CARE!
We used to be a company who hires the cream of the crop and now the scrape the dredges of the barrel...SAD
Still waiting on the 200+people that were promised to be hired so the company could get a tax break on building a new sight.. exactly where are they gonna sit and where are they gonna park?
It’s sad that bad review on glass door will garner far more attention than face to face interaction, a direct email ore a “ happiness survey”